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Last updated: October 1, 2015
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Christopher G.

Christopher G.

I.T Professional / Desktop & iOS Device Technician

Philippines - Tests: 13

I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

84% Job Success
$5.00 /hr
7,306 hours

Jesus Filio

Jesus Filio

Malware Removal Expert - Former Black Ops Agent in GeekSquad

Philippines - Tests: 8 - Portfolio: 3

In 14 years of experience, I have developed my troubleshooting, installation & maintenance skills in both windows desktop and server via local or remote access including the new technology of Intel which is the Intel vPro. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.

$8.89 /hr
981 hours

Gerardo Hernandez

Gerardo Hernandez

System Engineer

United States - Tests: 1 - Portfolio: 3

Creative and proactive System Engineer with over eight years of experience in IT systems and software applications, who performs the job using active listening, determination and positive attitude towards hard work. Over the last eight years, I have acquired a set of professional skills based on the solid experience of performing different tasks in previous job roles that allowed me to develop a wide range of core values including but not limited to the following areas: Leadership/Management Skills Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Analytical & Research Skills Demonstrates talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Multicultural Sensitivity/Awareness Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Flexibility/Adaptability/Managing Multiple Priorities Flexible team player who thrives in various environments that require the ability to effectively prioritize and juggle multiple concurrent projects. Planning/Organizing Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Communications Skills (listening, verbal, written) Exceptional listener and communicator who effectively conveys information verbally and in writing. Computer & Technical Literacy Computer-literate performer with extensive software proficiency covering a wide variety of applications. Team worker Resourceful team player who excels at building trusting relationships with customers and colleagues. Problem-Solving/Reasoning/Creativity Innovative problem-solver who can generate workable solutions and resolve complaints. Interpersonal Abilities Proven relationship-builder with unsurpassed interpersonal skills.

$35.00 /hr
0 hours

Tessie R.

Tessie R.

Business IT Support - Help Desk Services - IT Managed Services

United States - Tests: 3

I would like to contribute my 17 years of experience providing technical support, help desk, and Managed IT Services to users all around the U.S. I have excellent customer service skills as well as troubleshooting skills. I am also a Microsoft Certified Professional (MCP), Network + Professional, and Microsoft Certified Technology Specialist (MCTS). Some of the things that I have expert knowledge in are printers, network connectivity issues, software support, hardware support, Alitris, Active Directory, SharePoint, Servers, VPN, Remote Monitoring, GoToAssist, SMS, Remedy, Virus Removals, PC Optimization, Windows Errors, and so much more. My rates are negotiable and we can even agree on a flat monthly rate if that works better for you. I will not let you down. Look no further. My remote technical support abilities are superior. Simple and Affordable IT Solutions for Small Businesses Fixed, predictable monthly fee for all services with no surprises or hidden costs! Remote Monitoring and Management Help Desk Services Microsoft Office Support Hosted Exchange Online Web Protection Lync 3rd Party Applications Support (Any software or applications that you use, we can provide support) Active Directory Support (password resets, creating user accounts, assigning permissions and more) Exchange Server Support (creating user accounts, creating email accounts, creating distribution groups and more) Microsoft Azure Support Virtual Cloud Desktops Email Setup/Security Mobile Device Setup/Support Unlimited Phone/Email/Remote Support Managed Antivirus and Security Managed Online Data Backup Asset Management Preventive Computer Maintenance Patch Management Third Party Vendor Management Service Level Agreement (SLA) VOIP Services and Support - very low phone plans for your office Reports on tickets submitted at the beginning of each month I can also setup and support Cloud Services such as Office 365, Google Apps, Dropbox, and others. I do it all for a low flat monthly rate. No surprises! Your business does NOT have to be local. I offer these services to businesses out of state as well. My Small Business solutions can be done remotely.

64% Job Success
$17.78 /hr
470 hours

Rodrigo Ichaso

Rodrigo Ichaso

Telecommunications Engineer

Bolivia - Tests: 3

I am an Information and technology (IT) professional, focused on development, design and maintenance of voice and data communications systems. five years of experience working in field and office providing to the clients and companies many tasks and duties like Logistics, Installation, Training, Technical Support and Personnel Management. Providing my knowledge and experience to contribute to the development of both the company as mine on the personal and professional level.

$15.00 /hr
0 hours

Iuliu Lapusanu

Iuliu Lapusanu

Incident Manager / Senior Service Desk Executive L2 / Escalation Manag

Romania - Tests: 1 - Portfolio: 1

 Creating SOP and working on the Knowledge Base improvement plans. Knowledge articles creation/review (ex. Problem Handling, Call Handling, E-mail Handling).  The Incident Manager role involved taking ownership, investigating, recording, raising and chasing P1 & P2 Tickets that were opened for the German Market by the Customer Service Desk department  As an Escalation Manager my responsibility was to handle customer’s cases or complains regarding either a case or one of our Agents and to solve the issue in a manner where customer satisfaction would be achieved.  Trainer for new employees (50 Agents) .Training and preparing training materials, supervising, creating and correcting tests were part of my responsibilities.  Asset Manager role, my duties were to provide the necessary assets (Laptops , Monitors, Accessories) to new Service Desk Agents  I was involved in the hiring interviews stage by checking German Language level and face to face assessment, welcoming the new colleagues and introducing the company values and presented Customer Service Desk Department responsibilities.  Level 2 IT Agent –Monitoring/Dispatching /Handling the L2 Ticketing queue was one of my responsibilities. Handling cases that were opened by L1 Agents assigned or reassigned to L2 queue, ensuring that we do not breach our SLA’s. Support was offered by Remote control using IT troubleshooting steps and ranged between Office (Outlook, Lync…), Operating systems issues, networking or either internal or open sourced Software.  Coaching L1 Agents as a Floorwalker role that I had from the start of GO Live till 75% of the phase.

$7.78 /hr
0 hours

Karolis Kubelskas

Karolis Kubelskas

IT Support Specialist

United States - Tests: 2 - Portfolio: 2

A career focused IT professional with strong knowledge in server and desktop administration, networking, and data analytics. During the day I oversee IT operations of a 120+ employee multinational logistics company. Over 4 years of IT experience in various environments. When I'm not typing away at the keyboard and the weather is fortunate, I enjoy mountain biking and racing. I'm looking for some new IT challenges and sources of experience.

$25.00 /hr
0 hours