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Average LogMeIn Rescue Freelancer Feedback Score

LogMeIn Rescue Upwork freelancers typically receive a client rating of 5.00.

5.00
Last updated: September 1, 2015
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  1. Christopher G.

    Christopher G.

    I.T Professional / Desktop & iOS Device Technician

    Philippines - Tests: 13

    I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

    $5.00 /hr
    7,306 hours
    4.90
  2. Jesus Filio

    Jesus Filio

    Malware Removal Expert - Former Black Ops Agent in GeekSquad

    Philippines - Tests: 8 - Portfolio: 3

    In 14 years of experience, I have developed my troubleshooting, installation & maintenance skills in both windows desktop and server via local or remote access including the new technology of Intel which is the Intel vPro. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.

    $8.89 /hr
    973 hours
    0.00
  3. Gerardo H.

    Gerardo H.

    Developer

    United States - Tests: 1 - Portfolio: 2

    For over the last 8 years, I have acquired professional skills from the solid experience of performing different types of task in job roles that made me develop a wide range of core values including but not limited to the following areas: Computer & Technical Literacy. • Computer-literate performer with extensive software proficiency covering wide variety of applications. Leadership/Management Skills. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Problem-Solving/Reasoning/Creativity. • Innovative problem-solver who can generate workable solutions and resolve complaints. Analytical & Research Skills. • Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Planning/Organizing. • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Flexibility/Adaptability/Managing Multiple Priorities. • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Communications Skills (listening, verbal, written). • Exceptional listener and communicator who effectively conveys information verbally and in writing. Interpersonal Abilities. • Proven relationship-builder with unsurpassed interpersonal skills. Multicultural Sensitivity/Awareness. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Team worker. • Resourceful team player who excels at building trusting relationships with customers and colleagues.

    $35.00 /hr
    0 hours
    0.00
  4. Tessie R.

    Tessie R.

    Business IT Support - Help Desk Services - IT Managed Services

    United States - Tests: 3

    I would like to contribute my 17 years of experience providing technical support, help desk, and Managed IT Services to users all around the U.S. I have excellent customer service skills as well as troubleshooting skills. I am also a Microsoft Certified Professional (MCP), Network + Professional, and Microsoft Certified Technology Specialist (MCTS). Some of the things that I have expert knowledge in are printers, network connectivity issues, software support, hardware support, Alitris, Active Directory, SharePoint, Servers, VPN, Remote Monitoring, GoToAssist, SMS, Remedy, Virus Removals, PC Optimization, Windows Errors, and so much more. My rates are negotiable and we can even agree on a flat monthly rate if that works better for you. I will not let you down. Look no further. My remote technical support abilities are superior. Simple and Affordable IT Solutions for Small Businesses Fixed, predictable monthly fee for all services with no surprises or hidden costs! Remote Monitoring and Management Help Desk Services Microsoft Office Support Hosted Exchange Online Web Protection Lync 3rd Party Applications Support (Any software or applications that you use, we can provide support) Active Directory Support (password resets, creating user accounts, assigning permissions and more) Exchange Server Support (creating user accounts, creating email accounts, creating distribution groups and more) Microsoft Azure Support Virtual Cloud Desktops Email Setup/Security Mobile Device Setup/Support Unlimited Phone/Email/Remote Support Managed Antivirus and Security Managed Online Data Backup Asset Management Preventive Computer Maintenance Patch Management Third Party Vendor Management Service Level Agreement (SLA) VOIP Services and Support - very low phone plans for your office Reports on tickets submitted at the beginning of each month I can also setup and support Cloud Services such as Office 365, Google Apps, Dropbox, and others. I do it all for a low flat monthly rate. No surprises! Your business does NOT have to be local. I offer these services to businesses out of state as well. My Small Business solutions can be done remotely.

    $17.78 /hr
    470 hours
    3.66
  5. Iuliu Lapusanu

    Iuliu Lapusanu

    Incident Manager / Senior Service Desk Executive L2 / Escalation Manag

    Romania - Tests: 1 - Portfolio: 1

     Creating SOP and working on the Knowledge Base improvement plans. Knowledge articles creation/review (ex. Problem Handling, Call Handling, E-mail Handling).  The Incident Manager role involved taking ownership, investigating, recording, raising and chasing P1 & P2 Tickets that were opened for the German Market by the Customer Service Desk department  As an Escalation Manager my responsibility was to handle customer’s cases or complains regarding either a case or one of our Agents and to solve the issue in a manner where customer satisfaction would be achieved.  Trainer for new employees (50 Agents) .Training and preparing training materials, supervising, creating and correcting tests were part of my responsibilities.  Asset Manager role, my duties were to provide the necessary assets (Laptops , Monitors, Accessories) to new Service Desk Agents  I was involved in the hiring interviews stage by checking German Language level and face to face assessment, welcoming the new colleagues and introducing the company values and presented Customer Service Desk Department responsibilities.  Level 2 IT Agent –Monitoring/Dispatching /Handling the L2 Ticketing queue was one of my responsibilities. Handling cases that were opened by L1 Agents assigned or reassigned to L2 queue, ensuring that we do not breach our SLA’s. Support was offered by Remote control using IT troubleshooting steps and ranged between Office (Outlook, Lync…), Operating systems issues, networking or either internal or open sourced Software.  Coaching L1 Agents as a Floorwalker role that I had from the start of GO Live till 75% of the phase.

    $7.78 /hr
    0 hours
    0.00
  6. Rodrigo Ichaso

    Rodrigo Ichaso

    Telecommunications Engineer

    Bolivia - Tests: 3

    I am an Information and technology (IT) professional, focused on development, design and maintenance of voice and data communications systems. five years of experience working in field and office providing to the clients and companies many tasks and duties like Logistics, Installation, Training, Technical Support and Personnel Management. Providing my knowledge and experience to contribute to the development of both the company as mine on the personal and professional level.

    $15.00 /hr
    0 hours
    0.00
  7. Caroline Aniana

    Caroline Aniana

    Technical Support with Customer Support Background

    United Arab Emirates

    Technical Support: • Application installation, maintenance and monitoring functions to ensure that both functional and business specifications are met. • Stay current with system information, changes and updates by providing training and knowledge transfer regarding new/modified process that was implemented after the deployment of new release. • In-depth root analysis about the reported issue, by providing alternative solution, investigation, traces logs, and ensuring database integrity, considering both back-end data and front-end accessibility for end-users. • Gathering and analyzing user\clients’ needs for business requirements to determine feasibility of design within time constraints. • Design, develop and modify customized templates based on the customer requirements. • Provide assistance to other L2 team, if they require further investigation for integrated application on XPP such as EDI, EDI for All, IFS and SI. • Checking all post deployment issue and making sure that there is address accordingly as it might have a big effect in production after the deployment of the new release. • Replication of reported issue in, direct application testing and validation of procedures • Store, retrieve, and manipulate data for analysis of system capabilities and requirements. • Work with release coordinator and development to investigate complex issues, identify and implement solutions to re-occurring problems. Customer Service: • Handles inbound calls,chat and email from LinkSys clients on installing/troubleshooting their networking devices by identifying the main problem and providing step by step instructions to help the client solve the problem. • Receive incoming calls for processing of customers’ requests for replacements of LinkSys products to ensure customer’s requirements are satisfied. • Handles by processing Return Merchandise Agreements (RMA)/replacement requests thru filling up request form on name, shipping address, date/place purchased, model #, credit card information and sending it to Head Quarters; complaints from technical support; status of replacements and orders and rebates in a timely manner to ensure consistent and high quality customer service. E-mails to Customer Service Urgent Support for complicated cases. • Meets KPIs of ACD time of 5 minutes per call; and a QA grade of at least 90% by adhering to the call handling process of gathering complete information, opening and closing spiels, customer service, enthusiastic and lively voice, English proficiency and first call resolution to provide quality customer service.

    $5.56 /hr
    0 hours
    0.00
  8. Jimmy Constantino

    Jimmy Constantino

    Customer Support, Virtual Assistant, Data Entry

    Philippines - Tests: 3

    In my years of experience as a Technical Support Representative under Customer Service Department, I have developed an attitude in work with enthusiasm towards difficult customers and how to analyze the given situation and found the root cause of the issue and developed a positive solutions that is both mutually beneficial to the Customers and the Company. I also developed office, marketing, communication, quality assurance and customer service skills that I can use to provide excellent service to you and to your business. I continuously mold myself to be a highly competitive individual to be qualified in every task that will be given to me, therefore identifying my capabilities. I am willing to learn and explore new things to discover my full potential. I aim to give 110 percent to achieve my goal in the work that will be delegated to me.

    $3.50 /hr
    0 hours
    0.00
  9. Karolis Kubelskas

    Karolis Kubelskas

    IT Support Specialist

    United States - Tests: 2 - Portfolio: 2

    A career focused IT professional with strong knowledge in server and desktop administration, networking, and data analytics. During the day I oversee IT operations of a 120+ employee multinational logistics company. Over 4 years of IT experience in various environments. When I'm not typing away at the keyboard and the weather is fortunate, I enjoy mountain biking and racing. I'm looking for some new IT challenges and sources of experience.

    $25.00 /hr
    0 hours
    0.00