WORDPRESS - Virtual Private Servers (VPS) - Information System Support
An Information Technology position implementing, deploying, and managing information systems. Supporting information systems hardware, software, and network infrastructures for users locally and remotely.
Worked multiple 1099 contract positions providing support via e-mail, remote, phone, and in person for many individuals and firms including Delta Computer Group, Getronics, Ford Motor Company, Barbeau Enterprises, Holiday Inn, Go2ITGroup, QualXServ, Dillard’s Department Store, and Aamco Transmission’s.
Troubleshot and resolved issues for Windows 9x / 2000 / XP / Vista / 7 based computers and MS Office as well as Red Hat, Fedora, CentOS, and Linux.
Assisted with resolution of issues relating to Windows Server Active Directory and Windows Remote Desktop.
Setup, tuned, and troubleshot wired and wireless networks.
Setup, and troubleshot desktop and network printers.
Setup Desktop, Laptop, Servers, and Smartphones.
Support LAN and WAN.
Punched down and ran Cat-5 network cabling.
Installed, setup, and troubleshot Point of Sale equipment and interfaces.
Deployed and migrating of software and hardware.
Troubleshot software such as Microsoft Office products, Web Browsing issues.
Performed virus, malware removals, data backup and recovery.
Utilized Norton Ghost image recovery and deployments.
Upgrade or replace batteries, CPU, system boards, hard drives, memory, monitors, NIC, power supplies, sound cards, system boards, and video cards.
Palm PDA, Smartphone (Android), Apple(iOS), Blackberry Software (RIM) Troubleshooting.
Troubleshot connectivity issues - DCHP,DNS, TCP/IP.
Establish Social Media profiles and presence.
Educate users of dos/don't of web surfing and internet security.
Installation and configuration of system security features such as firewalls, and anti-virus.
Supervised a staff of three technicians as the lead technician.
Deployed, implemented, and migrated near 1000 computers from Windows 9x and 2000 to Windows XP and 2003.
Performed Data Backups and recovery using Altiris Recovery Solution Agent.
Provided technical support and adapted to each users’ needs and requests.
Traveled to other branches of the company to assist in the resolution of problems, train employees, and teach software.