Online Help Providers

Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

Browse Online Help job posts for project examples or post your job on Upwork for free!

Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 38 Online Help projects are completed every quarter on Upwork.

38

Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015

Popular Online Help Searches

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  1. Kris Nicolas

    Kris Nicolas

    Virtual Assistant / Data Entry / Web Researcher / Lead Generator

    Philippines - Last active: 4 days ago - Tests: 12 - Portfolio: 3

    I am an efficient and tech savvy virtual assistant who is quick to problem solve. I offer a wide variety of specialties like video editing experience, webinar set-up, WordPress admin skills and more. I am proficient in English and will promptly communicate with you via email or Google hangouts.

    $10.00 /hr
    4,368 hours
    4.73
  2. Bob Lietka

    Bob Lietka

    Consultant

    United States - Last active: 07/14/2014 - Tests: 3

    Highly-versatile technical professional with a background in project management, customer service, test lab configuration, quality control and software/hardware support for on-site and remote processing. Accomplished in setting up, consolidating and managing test labs for complex environments, providing means to ensure quality operations on disparate computer images for immediate production use. Comprehensive knowledge in technical support for desktop machines, server farms, software, peripherals and troubleshooting all manner of issues. Skilled in establishing accurate test conditions and designing and automating detailed test scripts as well as documenting, prioritizing and recommending/developing resolution for bugs, breaks and stoppages. Proven ability to interact with end-users, vendors, cross-functional leaders and specialists to gather data, analyze returns and devise solutions while strengthening brand experiences. Adept at blending strong decision-making with outstanding organizational skills, solid leadership and strong communication to effect change, improve processes and elevate quality to world-class standards. Uniquely suited to remote support and telecommuting without loss of productivity; able to lead and motivate, empower and monitor remote employees. Characterized by integrity, stand-out work ethic, critical thinking and a drive to improve processes, services and customer relations.

    $55.56 /hr
    0 hours
    0.00
  3. Vijayalakshmi V.

    Vijayalakshmi V.

    Pulomas

    India - Last active: 10 days ago - Tests: 4 - Portfolio: 10

    Redefining the change...Pulomas- the Wordsmiths and Techno-neuromancers with Samurai skills in technical writing, user manuals, PowerPoint, Word, Excel, Content writing, Design, Multimedia and admin jobs, backed by more than 15 years of experience on the global grid. We specialize in providing services of writing and creating Online Help, Web Help, User Manuals, ebooks, blogs, User Guide, Audio & Video Transcriptions, Getting Started Manual, Installation Guide, Admin Guide, PowerPoint Presentation, White Paper, FAQ, Training Manual, Trainer's Guide, Test Documents, Release Notes, Tech Reports, API Guides, Test Templates, Test Specifications, and Software Specification documents.Some of the projects successfully completed by us at Elance and Odesk: 1. ITapp AppCenter – Online Help for cloud based platform for provisioning, configuration, management and delivery of applications and infrastructure. 2. Storan –Dr.Explain based online help for medical record review platform for managed care plans, physicians, hospitals and service bureaus. 3. SystemX – Online help for an accounting ERP application. 4. Patient Sites – User Guide for CMS based application for managing and publishing physical therapy websites. 5. AlbaSpectrum Alba 360 – User guide for workflow management application. 6. Xcellence Mining RiskView Template – User Manual for application on managing risks. 7. AssetAware – Madcap Flare Help for Asset Tracking and Managing Application. 8. BackAzimuth – Online Help for Advanced Keyword Management Software. 9. Champ – Zendesk based online help for a broadcasting and channel management software. 10. SoftNAS – Online Help created in Dr. Explain for Cloud based Enterprise NAS for VMware, Hyper-V and Amaxon EC2. 11. Streamline Shipping – Robohelp based Online Help for salesforce.com implemented Shipping ERP application. 12. POS Hotel – CHM help for POS based hotel management ERP and CRM application. 13. AutoMainten – Online help for workflow management for auto servicing agencies. 14. eCHDP – Zendesk based Online Help for a complete platform of Managing and Tracking PM160 Forms from their inception to e-billing and payment tracking. 15. Plexes – User Guide for broadcasting software for multiplexes. 16. FioBooks – WordPress based online help for managing clients, estimates, invoices and accounting. 17. Vansah – WordPress based online help for a testing and simulator application. 18. BizCredit – User Guide and training manuals for online business credit management application. 19. PrestaShop – Online Help for Ecommerce Solution for Online Stores application. 20. SecureW2 – Online help for cloud based management portal for Care Maintenance and Support. 21. bFlowMedical – Webhelp for Medical Billing and Claims Management application. 22. PureWave Leo 500 – Installation and User Guides for a Constellation LTE Base Station. 23. PureView EMS – Installation and User Guides for Element Management System for Base Stations. 24. LeasePlan – User Guide for Platform for Managing International Auctioning of Used LeasePlan Cars. 25. Maples – Corporate Business & Product Demonstration Presentation on the MapOptis content based imaging solution. 26. MavSocial/Maventus – UserVoice based Online Help for Campaign Marketing and Business Management application. 27. MicroLogic – User Guide for Automobile Servicing Application. 28. MillinMedical – User Guide for Platform for Managing Patients, Appointments, Medical Billing and Insurance Claims. 29. QuietCool – Installation and Administration Guide for Classic Line for Clean Air Legacy 30. PMBOK 6 Sigma – A complete set of training material including Facilitator Guide, Student workbook and PowerPoint presentation for a Week Long Training Programme 31. Q-ARS – HTML Help for Mobile Cloud (QR-code) Based Audience Response System. 32. RapidABC – Zendesk based Online Help for Costing and Accounting Application. 33. Razient - Uservoice based Online Help for Global Incidents’ Tracking Solution. 34. NFS Guide – A complete guide on NFS. 35. WP Theme – Online help on WordPress themes. 36. Rtoknowhow – User voice based online help for an Australian application for registered training organizations with multi-user intelligent solution. 37. MS Project 2003 – A complete detailed guide on MS Project 2003. 38. EdgeDashboards – User Manual for a Business Intelligence Dashboard Application. 39. NOVAKON iFaceDesigner – User Guide for enterprise platform of designing HMI products. 40. Simplessus – Online Help created in Dr.Explain for a set of Cloud based SAAS packages such as ERP, Contract Management, Online File Storage, CRM, Project Management, Content Management and SEO Packages. 41. Crowdvox - Wiki based Help for a CMS based advance backend system for managing Paid Listing services 42. EducationKonnect -User manual, documentation and online help for a cloud based K-12 application.

    $16.67 /hr
    272 hours
    4.78
  4. Timothy Murimi

    Timothy Murimi

    Expert in Mathematics and Statistics

    Kenya - Last active: 7 days ago - Tests: 2

    A mathematics genius and professional with a high proficiency in mathematics and statistical knowledge. Possess excellent analytic and communication skills and produces excellent work. Highly trustworthy, discreet and ethical. Have a Bachelors Degree in Actuarial Science and a postgraduate in Statistics. 1 years experience as a freelance of Mathematics Statistics.

    $12.00 /hr
    0 hours
    5.00
  5. Rafael L.

    Rafael L.

    Spa/Eng Transcription & Translator, Data Entry Worker, Creative Writer

    Venezuela - Last active: 14 days ago - Tests: 12

    I'm Rafael, 22 Years old, from Venezuela. Bachelor of Science Degree, currently finishing my university career in Systems Engineering. I speak fluent Spanish (native) and English (6 Years Experience), i have high translation and transcription skills in both languages. i can provide accurate translations, in different writing styles (Legal, Casual, Narrative, Technical, etc.) I also high expertise as blog writer, review writer, social media management and video-content creation.

    $4.00 /hr
    3 hours
    4.96
  6. Tariq Rashid

    Tariq Rashid Agency Contractor

    Apple Certified, Mac, Windows and Virtualization Support Professional

    Pakistan - Last active: 2 days ago - Tests: 4 - Portfolio: 3

    I am Apple Certified Mac Technician, Windows & Virtulaization Support Professional, Windows and Network Specialist. I am experienced and very familiar with Apple/Mac Microsoft, HP, dell and All Major computer and IT Brands products. I have more then 5 years of experience in Apple and Microsoft support. Having experience of Apple authorized service centre and currently i am working Remotely in a IT Company of LA USA as Apple and Windows Support Engineer. Fluent in english speaking writing and listening. And i am familiar with Connect Wise ticketing system and LabTech tool for worry free IT services. Holding a ACMT and lot of support and remote support experience, I offer insightful recommendations on the design, implementation and support of VMware (ESX/vSphere), XSANServer, XSANApp, Mac Professional Support, Windows Remote Desktop Services and Windows Server solutions. I am experienced with Google Apps. From setup and registration through migration and post implementation support. ESXi and WMware Expert.( Mac and other Operating systems in ESXi and VM Virtual environment)

    Associated with: IT and Mac Solutions.

    $22.22 /hr
    618 hours
    4.87
  7. IMRAN HAFEEZ

    IMRAN HAFEEZ

    Freelancer

    Pakistan - Last active: 11/13/2014 - Tests: 10 - Portfolio: 1

    I am dedicated,energize, constructive and an outcome arranged individual. My expect to work for produce the cash as well as for magnificence, and generally particularly for business fulfillment. I am an expert who dependably intend to finish the employment exactly for my executives early. I mean to be reputed to be one of the top administration supplier and to manufacture a picture as a potential, proficient builder who dependably conveys on time with brilliance and accuracy. I am encountered in SEO, Data Entry, Social Networking Sites, Link building, Web Research,BP and other arranged works.based on my abilities and related knowledge, I am sure that I can make an incredible showing for you. I like the way I rapidly populate purchasers' significant database.i anticipate get notification from you.

    $5.00 /hr
    0 hours
    4.54
  8. Lakhdar Mohamed

    Lakhdar Mohamed

    IT Specialist

    Tunisia - Last active: 12/30/2014 - Tests: 2

    Experienced and knowledgeable Information Technology Professional works well independently or in a group ,providing all facets of computer administration and help desk support such as configuration, troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Administration and maintenance of IT infrastructure. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication, time management and presentation capabilities

    $4.00 /hr
    0 hours
    5.00