Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

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Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 16 Online Help projects are completed every quarter on Upwork.


Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.70.

Last updated: October 1, 2015

Popular Online Help Searches

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Mikaela Serevan

Data entry expert


I've worked over the last 3 years as a QA Tester at GFK Romania. I'm a very fast learner, self-confident, detail oriented with high knowledge in cleaning and modeling data. I have skills like: - MS Office Advanced, Spss, Sql, Sap, Oracle Business Inteligence Enterprise Ed., C++ and Fox Pro.

$3.33 /hr
660 hours

Matias T.

Messaging & Collaboration Admin / Tester

Argentina - Tests: 1

I've studied videogame development and design and I'm currently employed at Accenture working as an Microsoft Exchange / Lync / Sharepoint Server and Application Administrator. I've worked on the customer service industry in sales, helpdesk and tech support. I'm fluent in both Spanish (native language) and English (native level).

$11.11 /hr
239 hours

Sophea Soth

Network Specialist

Cambodia - Tests: 1

I've been working as a Help Desk technician, Systems and Network Engineer. I manage Servers and clients installation both Windows and Linux distribution: -Windows: Install Window Server 2012/2008/2003 and configure Active Directory, DNS, DHCP, Network Load Balancing, FailOver Cluster -Linux distributions (Cent OS and Ubuntu) with Samba, OpenLDAP, OwnCloud, OpenFiler, Apache, Axigen Mail Server, Apache Web Server

$7.78 /hr
0 hours

Sheryl S.

Technical Writer / Trainer

Australia - Tests: 7

I am a technical writer with 6+ years experience across a wide range of industries and document types. My writing experience includes training materials, published research papers, presentations and software documentation. I am a native English speaker who works quickly and efficiently, with a focus on high quality.

$27.78 /hr
0 hours

Samson Erguiza

Samson Erguiza

Freelance Writer / Technical Support Rep - Philippines

Philippines - Tests: 5

I would like be able to earn at my own pace. I currently have almost 5 years experience as a customer/technical support representative, mostly in BPO's. I have worked with various computer companies during my days as a technical support. I gained enough experience to make me comfortable in the fields of virus removal, PC maintenance and networking and software troubleshooting. I have a good professional sense and I always ensure that whatever I'm working on gets the most attention and effort that I can give.

$3.33 /hr
0 hours

Kenneth  John Valdez

Kenneth John Valdez

Data Entry/ Web Researcher/Admin support/Virtual assistant/Auto cad

Philippines - Tests: 3 - Portfolio: 1

-Data entry -Expert in Microsoft excel -Excellent English communication skills -Business oriented Data entry Analyst - Web Research Expert -Database Administrator -Great communication skills and passion to my work on different personality -Engineering related jobs -Auto cad drafting -Engineering plan computations and analysis. - Customer service, web researching and telemarketing. - Possess good leadership skills - Knowledgeable in outbound and inbound processing - Knowledgeable in computer and internet applications - Can produce great results within a given time - Quick learner and can easily cope with changes - Flexible and great at multitasking - Possess good organizational skills and time management

$3.00 /hr
5 hours

Kingsley U.

Kingsley U.

Technical support, desktop support, helpdesk support

Nigeria - Tests: 5 - Portfolio: 1

I am passionate and versatile on Information Technology systems, applications and processes with expertise on various Microsoft office tools, advanced skill level in programming of Microsoft Excel. Expert computer hardware and software technician, with vast experience in Installation, maintenance and repair of Desktops, Laptops, Tablets and Handhelds. Troubleshooting of Microsoft windows based operating systems(XP/VISTA/7) and networks. With apreciable VBA/Macro skills. I offer cost effective but efficient services in Lv 1 technical help desk support. My expertise cuts accross supporting and training users on Microsoft windows Platform including office applications(Word, Excel, PowerPoint and Access) . I enjoy helping people solve problems with Installation, maintenance, repairs, including pre/after sales support. With a strong belief in team work and collaboration, using IT tools, I can help resolve customers technical issues, using VOIP, Skype, E-mails and webchat platforms. Having experience with training and seminars, I am adept at explaining techy terms to customers, friends and colleagues. I seek roles where supporting users and customers with computer system related issues, concerns, challenges and expertise are needed. I have foundational training in IT service management, that can be leveraged to provide efficient IT services, using best practices in software purchase, support and deployment. I am available part-time, but can work full-time if the position has opportunity for further learning and growth. Thank you for viewing my profile, looking forward to speaking with you.

Groups: Pro Customer Service

$11.11 /hr
0 hours

Charles Thomas

Charles Thomas

GIS / Data Analysis / Research / Urban Planning

United States - Tests: 3 - Portfolio: 16

I'm a Urban Planner / GIS Analyst / Research analyst with extensive experience in building websites, data visualization, GIS Analysis and Online GIS My experiences range from building responsive bootstrap sites in HTML5 and in Wordpress to GIS analysis to real estate research and Urban Planning writing I am also a passionate urban planner and writer. Please see my my most recent linkedin posts page: It's important to me to build long term relationships with clients, so I'm primarily looking for long term projects. I'm flexible with my working hours and am happy to work closely with any existing freelancers you work with. I look forward to hearing from you!

$30.00 /hr
0 hours