Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

Browse Online Help job posts for project examples or post your job on Upwork for free!

Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 32 Online Help projects are completed every quarter on Upwork.

32

Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: September 1, 2015

Popular Online Help Searches

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  1. Yasir Star

    Yasir Star

    Network/System/PBX Engineer

    Pakistan - Tests: 2 - Portfolio: 5

    I am Telecommunication Engineer. I have 04 years and 10 months experience in EPABX, IP Networking, IT, Telecommunication, SDH, IP Telephony, GSM, Optical Fiber Transmission. I also have experience in following areas: Computer Hardware/Software, Online Technical Support, Phone Support. I am Certified Engineer From Cisco and Alcatel-Lucent. I can work with Technical/Non-Technical Challenges. I can provide Online Support for given Task.

    $8.00 /hr
    4 hours
    5.00
  2. Mikaela Serevan

    Data entry expert

    Romania

    I've worked over the last 3 years as a QA Tester at GFK Romania. I'm a very fast learner, self-confident, detail oriented with high knowledge in cleaning and modeling data. I have skills like: - MS Office Advanced, Spss, Sql, Sap, Oracle Business Inteligence Enterprise Ed., C++ and Fox Pro.

    $3.33 /hr
    660 hours
    0.00
  3. Matias T.

    Messaging & Collaboration Admin / Tester

    Argentina - Tests: 1

    I've studied videogame development and design and I'm currently employed at Accenture working as an Microsoft Exchange / Lync / Sharepoint Server and Application Administrator. I've worked on the customer service industry in sales, helpdesk and tech support. I'm fluent in both Spanish (native language) and English (native level).

    $11.11 /hr
    197 hours
    0.00
  4. Timothy Murimi

    Timothy Murimi

    Expert in Mathematics and Statistics

    Kenya - Tests: 4

    A mathematics genius and professional with a high proficiency in mathematics and statistical knowledge. Possess excellent analytic and communication skills and produces excellent work. Highly trustworthy, discreet and ethical. Have a Bachelors Degree in Actuarial Science and a postgraduate in Statistics. 1 years experience as a freelance of Mathematics Statistics.

    $12.00 /hr
    0 hours
    5.00
  5. Sheryl S.

    Technical Writer / Trainer

    Australia - Tests: 7

    I am a technical writer with 6+ years experience across a wide range of industries and document types. My writing experience includes training materials, published research papers, presentations and software documentation. I am a native English speaker who works quickly and efficiently, with a focus on high quality.

    $27.78 /hr
    0 hours
    5.00
  6. Eric Giblock

    Eric Giblock

    Wordpress / Magento designer, programmer, and troubleshooter.

    United States - Tests: 1

    I have been doing web development for 14 years now and specialize in WordPress and Magento websites. I am familiar with MySQL databases, php programming, cold fusion programming, and web management platforms such as cPanel and WHM. The website work I do is mostly at night and on the weekends as my full time job is as a Network Administrator / Systems Engineer for a managed IT services company. I am very good at troubleshooting all type of different problems and finding a quick solution to fix the issue.

    $40.00 /hr
    0 hours
    0.00
  7. Shafi Mohammad

    Shafi Mohammad

    IT System Administrator, Network and Data Management Officer

    Pakistan - Tests: 4

    IT & Data Management Officer The Johanniter International Assistance Pakistan Mar, 2015 — Present To analyze, design and develop Quality centralized database for Organization’s Mission in Pakistan To code, test and troubleshoot programs utilizing the appropriate hardware, database, and programming technology. To enable central database in such way that the remote access on data can be made possible at all level (HQ/CO/PO/FO) To save organization’s all Data on centralized, secure location. To ensure proper maintenance of software and database functionality To evaluate and identify new technologies for upgrading of existing Database Systems Network Administration & Server Management: To install, configure and implement secure server based local area network To perform a variety of maintenance, evaluation, installation and training tasks To administer network workstations, utilizing networking protocols To implement security policies and monitor security of Organization database and network To evaluate and / or recommend purchase of computers, network hardware, peripheral equipment and software. To install, configure and ensure maintains of personal computers, networks, workstations, file servers, Wireless networks, devices and systems. To plan and implement network security To describe secondary data back -up system. Troubleshooting Hardware and Software: To troubleshoot network, system and applications to identify and correct malfunctioning and other operational difficulties To develop and conduct various training instructions for system users on operating systems, Central databases and other application To document network problems and resolutions for future reference To troubleshoot all technology issues (include hardware and software) Data Management System , IT Officer Mercy Corps Pakistan Aug, 2008 — Sep, 2014 Administer network workstations, utilizing TCP/IP or non-TCP/IP networking protocols and/or Linux-based or any Windows based operating systems. E-mail management, and providing IT tools, services to all employee. Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software. Investigate user problems, identify their source, determine possible solutions, test and implement solutions. Install, configure, and maintain personal computers, Linux workstations, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, data acquisition boards, CD ROM units, printers, and related equipment. Perform and/or oversee software and application development, installation, and upgrades. Maintain site licenses for department/organization. Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users. Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties. Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications; assist users in maximizing use of networks and computing systems. Identify utilization patterns and their effect on operation/system availability and performance expectations. Anticipate communication and networking problems and implement preventive measures. Establish and perform maintenance programs following company and vendor standards. Ensure timely user notification of maintenance requirements and effects on system availability. Investigate, recommend and install enhancements and operating procedures that optimize network availability. Maintain confidentiality with regard to the information being processed, stored or accessed by the network. Document network problems and resolutions for future reference. , Data Management Assistant Mercy Corps Pakistan Jun, 2005 — May, 2006 Enter and process data. Maintain district database and Reports. Update records of project purchased items from procurement and warehouse on Weekly basis and keep track of all items. Assist Admin / Finance assistant in filing and maintaining all project documents. Assist Admin / Finance assistant to process purchase requisitions and purchase vouchers to finance and procurement. Any other duty assigned by Regional Coordinator. Conduct him/her self professionally and personally in such a manner so as to bring credit to Mercy Corps and in no way jeopardize its humanitarian efforts. , Jun, 2006 — Jul, 2008 Computer Operator & Office Manager/IT Admin Assistant Muhammad Ayub & Brothers Cons. Company Pakistan Enter and process data. Maintain Site database and Reports. To Maintain Networking To Solve Pc’s Problem (Hardware/Software) To Provide Daily/Weekly Material Lists of Sites , Cisco Certified Network Associate Routing & Switching (CCNA) Cisco Certified Network Professional Routing, Switching & Trouble Shooting (CCNP) Microsoft® Exchange Server 2010 Microsoft® ISA Server 2004 IT Diploma • English, Urdu and Local Languages of Pakistan. • Expert Report and Writing and Analysis. • Knowing Computer skills, Office automation, internet, presentations. • Traveling experience all over the Pakistan. • Data analysis

    $16.67 /hr
    0 hours
    0.00
  8. Jesmin Chakma

    Jesmin Chakma

    Data entry,Web Research,Wordpress Data Entry Professional

    India - Tests: 3 - Portfolio: 1

    Hello I am an honest, hardworking individual have been working as a virtual assistant and research analyst since 6 years. I am seeking opportunities where I can fully utilize my knowledge and skills at the comfort of my home. I am expert in Data entry, Word, Excel, Access, Web research, Amazon, Magento, Big-commerce, WordPress, Adobe Photoshop, Fireworks8 etc. I am dedicated to my work and always try to deliver the assignments on time with quality work.

    $5.00 /hr
    0 hours
    0.00
  9. Kenneth  John Valdez

    Kenneth John Valdez

    Data Entry/ Web Researcher/Admin support/Virtual assistant/Auto cad

    Philippines - Tests: 3 - Portfolio: 1

    -Data entry -Expert in Microsoft excel -Excellent English communication skills -Business oriented Data entry Analyst - Web Research Expert -Database Administrator -Great communication skills and passion to my work on different personality -Engineering related jobs -Auto cad drafting -Engineering plan computations and analysis. - Customer service, web researching and telemarketing. - Possess good leadership skills - Knowledgeable in outbound and inbound processing - Knowledgeable in computer and internet applications - Can produce great results within a given time - Quick learner and can easily cope with changes - Flexible and great at multitasking - Possess good organizational skills and time management

    $3.00 /hr
    5 hours
    0.00