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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Alan Schroeder

    Alan Schroeder

    Computer and Network Support Ticket, Chat, Phone, Social Agent

    United States - Last active: 3 days ago - Tests: 9 - Portfolio: 1

    Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

    Groups: Pro Customer Service

    $12.00 /hr
    59 hours
    5.00
  2. Jeffry S.

    Jeffry S.

    Systems Engineer

    Dominican Republic - Last active: 7 days ago - Tests: 16 - Portfolio: 1

    My LinkedIn Profile goo.gl/dU8i1X Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.

    $25.56 /hr
    0 hours
    5.00
  3. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Last active: 8 days ago - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79
  4. Alexander Lee

    Alexander Lee Agency Contractor

    IT Support Specialist

    Philippines - Last active: 4 hours ago - Tests: 10

    Over the last decade, I have been working as an IT Support Professional for Business Process Outsourcing (BPO) firms, providing excellent service across Operating System platforms such as Windows, Mac, and Linux. I also have extensive hardware experience considering my Electronics background. That defines my completeness in this field, having delved into systems that required software as well as hardware knowledge. My experience has carried me well through the years. I am as reliable as I can be, attentive to details, punctual on time related matters, and satisfied by nothing but the best.

    Associated with: Business Solutions

    $9.00 /hr
    14,047 hours
    4.99
  5. Fahad A.

    Fahad A.

    Expert: Word Excel Powerpoint Visio &Transcription

    Pakistan - Last active: 1 day ago - Portfolio: 29

    I am amongst Top 5 % of Power point Experts, Top 10 % of Word Experts, Top 20 % of Excel Experts & Top 20 % of Visio Experts on Elance. I have extensive knowledge about internet research, PDF conversion and Data management. My Qualifications: Bachelors degree in Computer Science ; MBA degree in Marketing and Human Resources.

    $13.00 /hr
    1,021 hours
    4.84
  6. Christian Arsenal

    Christian Arsenal

    GoAutodial and ViciDial Expert, Tech Support, Administrator

    Philippines - Last active: 2 days ago - Tests: 2 - Portfolio: 4

    I am an experienced Asterisk,VoIP,Network Administrator /Website Developer / Programmer 5 years of experience in US industry and i am looking forward in helping for those who are in need of my help. My skills, experience and specialties make me an ideal fit for an advertised role. I have in-depth knowledge of experienced Asterisk / VoIP & Network Administrator procedure and documentation. I have remarkable ability to communicate effectively with people over the phone, often in stressful situations. I have proven ability to understand Asterisk / VoIP & Network Administrator terminology.

    $5.56 /hr
    3,913 hours
    4.49
  7. Nora Laszlo

    Nora Laszlo

    Your online admin support

    Hungary - Last active: 1 month ago - Portfolio: 2

    I have gained considerable experience in customer service. I relish the process of analysing and solving problems and come up with innovative solutions. - Microsoft Office - CRM (Remedy, Service Center, Abara, Oracle) - type-writing - Web research - Email managing - Translations (English-Hungarian, Hungarian-English; German-English) - General office work/administrative support - Languages: - English - German - Hungarian

    $13.00 /hr
    0 hours
    5.00
  8. Festus D.

    Festus D.

    Live Chat Support, Virtual Assistant, Data Entry, Web Research/Scraper

    India - Last active: 3 days ago - Tests: 3 - Portfolio: 1

    To acquire a Technical Support/Remote Support Technician/Live Chat Support Specialist position where I can utilize my training, past work experience and skills to the benefit of your office. Summary of Qualifications --------------------------------------------------------------------------------------- • Over 8 years experience in the IT field • Current in multiple industry certifications, including A+, Network+ and Cisco • Experienced Network Technician • Experienced in web development • Familiar with networking concepts and practice • Strong hardware and software troubleshooting skills • Currently pursuing a Bachelor of Computer Applications in Computers • Actively pursuing advanced industry certifications • Familiar with project management concepts and practices RELEVANT SKILLS ----------------------------------------------------------------------------------------------- • Skilled in data entry, filing, processing documents, Microsoft Office. • Very strong computer skills: Windows, MS Office, Adobe Photoshop, HTML/CSS • Very punctual. Hard working, able to work efficiently with multiple deadlines and a team player. • Experienced with technical/phone support, troubleshooting and fixing issues. • Live chat support specialist for years. • Over 8 years experience in a variety of technical position with increasing levels of responsibility. I have also worked as a travel agent - I can handle hotel/ticket bookings and reservations..plus I have a deep insight in preparing visa applications. These are a few lists that you should expect from me: Ability to multi-task. 24 hour Broadband Internet Connection. Strong communications skills (verbal and written). Very well-organized. Ability to work under pressure. I can also work well with little or no supervision. Typing Speed: 80WPM “I believe that in order to give the most effective service possible, it’s important that I have a clear understanding of what my clients needs and requirements are. This allows me to deliver a superb result on every project I undertake. My aim is to ensure that my clients get what they want with the least amount of effort.”

    $4.44 /hr
    152 hours
    4.90
  9. Uzma B.

    Uzma B.

    Monique

    Pakistan - Last active: 2 days ago - Tests: 3 - Portfolio: 5

    Having worked within the industry for over [4 year], I have developed a wide range of skills that would meet, and exceed the expectations for the role. I just have done with my studies (BSML-Hons 2007-2011) Bachelor in sciences and Modern Languages with major in French language and minor in Spanish language from National University of Modern Languages, Islamabad, Pakistan. I worked with Incall international as English account Mentor and then I worked with Amantel a Pinless Calling Card Company, U.S.A, as Team leader for the Spanish/French extension, deal with English, French, and Spanish customers. I have worked in National University of Modern language as French teacher and as well as I worked in Alliance francaise Islamabad, Pakistan. I also worked online as supervisor as Project Manager and handle French help desk, with NEW MEDIA SERVICES (an AUSTRALIAN company). Currently I am working with NetNizam PVT LTD as a Project Manager, I have been working with them for then 3 years now, together with netnizam I have developed and manager different projects, which can be seen in the portfolio.

    Groups: SocialEngine

    $10.00 /hr
    105 hours
    4.06
  10. Avinash Chandra

    Avinash Chandra Agency Contractor

    Ticket, Chat, Phone, Email Support Agent

    India - Last active: 1 day ago - Tests: 16 - Portfolio: 3

    Greetings! I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I am experienced, competent and organized person with tested skills and capabilities in; > Customer Support ( Wordpress, eBay, Blog, PHP, Joomla, Marketing, eCommerce ) > Technical Support ( Windows XP, Windows 7, Windows 8.1, Mac OSX, Linux ) > Phone Support ( x-lite , skype , ring central , magic jack ) > Ticket Support ( Right Now, Helpshift, Zendesk , Kayako , HP Service Desk and many more ) > Live Chat Support ( Live Chat , Comm100, Zoho, Zopim, Livezilla, Velaro and many more ) > Email handling ( Gmail, Yahoo, Hotmail , Microsoft Exchange, Outlook, Office 365 ) > Admin Assistance ( Data Entry, Analysis, Processing, eBay & Megento, Web Research ) > Virtual Assistant ( Calender, Receptionist, Personal Assistant, Operator ) > Graphics Design : Logo Design, Header, Banner, Facebook Cover, Social Media, Business Cards, Design, Photoshop > Internet researching : Google, Bing, Wikipedia > Technical Writer : Computer related tips and tricks, Android, iOS and Windows Mobile support Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40+hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk : http://www.odesk.com/community/oconomy/best_freelance_designers

    Groups: Bluehost Developers and Designers, MailChimp Experts Group...

    Associated with: Computer Help Online

    $11.11 /hr
    6,841 hours
    4.96