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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Qartaba Solutions

Qartaba Solutions

Solution to ALL IT Issues

Pakistan - Portfolio: 12

Skills: CSM (Wordpress, Joomla, DotNet Nuke), ASP.Net using C#, Wordpress 3.0, Google Map API, Ecommerce, PHP5 Skills: Microsoft Excel 2010,2013, VBA, MySQL, MSSQL, JQuery, AJAX I am a software developer and provides a wide range of solutions and services for clients who value high quality software. I primarily specialize in such technologies as .NET, PHP, AJAX, JQuery etc. Over 12 yearsÂ’ of experience in the IT industry including Governement, Private Business, Humanitarian Organization and Online Community. Security, Privacy and Quality are the fundamental principles of cooperation with my customers. I can provide all the necessary conditions to guarantee the non-disclosure of the project information and ensure customer's IP rights: - signing of NDA with all the project participants; - allocation of a dedicated server for the given project; - ability of working with customer's servers, if necessary

94% Job Success
$22.00 /hr
372 hours

Kathiravan Sivaji Agency Contractor

Your Admin Support Outsource Partner

India - Portfolio: 4

We are a flourishing company with young enthusiastic from Coimbatore, India. Our vision is focused on customer satisfaction and to render excellent quality. We provide wide range of Data Services, such as online research, data extraction, data entry, data mining and data conversion with quick turnaround times and 100% quality.

Associated with: Perfect BPO Services

85% Job Success
$5.00 /hr
0 hours

Robert H.

Robert H. Agency Contractor

Team Lead/ Technical Expert Support(Phone/Chat/Email)

Philippines - Tests: 6

I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

Associated with: MAGNIFICO

$12.00 /hr
6,584 hours

Oscar Santana

Oscar Santana

IT Support, customer support, Web and Wordpress Developer. DBA

Venezuela - Tests: 2

I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

Groups: Bluehost Developers and Designers

71% Job Success
$8.89 /hr
1,586 hours

Jeffry S.

Jeffry S.

Systems Engineer

Dominican Republic - Tests: 16 - Portfolio: 1

My LinkedIn Profile Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.

75% Job Success
$25.56 /hr
0 hours

Andrew Riggins

Andrew Riggins Agency Contractor

Ex-Bigcommerce Tech Support Expert

United States - Tests: 1

Hello! I am a Bigcommerce expert. I am an ex-ninja who worked in Tech Support for over a year. I have helped launch hundreds of stores and assisted in troubleshooting thousands. Whether it's bulk import of products, template customization, or image editing, I can assist with the skill and time-sensitivity needed for all types of stores, from the budding entrepreneur to a large scale operation.

Associated with: VisionTech

$33.33 /hr
0 hours

Christian Arsenal

Christian Arsenal

GoAutodial and ViciDial Expert, Tech Support, Administrator

Philippines - Tests: 2 - Portfolio: 4

I am an experienced Asterisk,VoIP,Network Administrator /Website Developer / Programmer 5 years of experience in US industry and i am looking forward in helping for those who are in need of my help. My skills, experience and specialties make me an ideal fit for an advertised role. I have in-depth knowledge of experienced Asterisk / VoIP & Network Administrator procedure and documentation. I have remarkable ability to communicate effectively with people over the phone, often in stressful situations. I have proven ability to understand Asterisk / VoIP & Network Administrator terminology.

69% Job Success
$5.56 /hr
3,922 hours

Hogo Works Solutions- SEO,Linkbuilding, Web Design,

Hogo Works Solutions- SEO,Linkbuilding, Web Design,

SEO, SEM, Link Buildiing, Web Design


We are Hogo Works solutions company with 5 years of experience in SEO, PPC, SMO, Internet Marketing, Reputation Management, Link building, e-business formulation & Consulting. We are also into web designing & development . Hogo Works Solutions Ltd. offers complete internet marketing services, starting from web designing to promoting your precious website to customers throughout the world. Established in 2005, the organization is situated in UK as well as in India. With workforce of more than 70 people working from offshore centers we can provide quality at the best price.

$6.00 /hr
9 hours