Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Alexander Lee

    Alexander Lee Agency Contractor

    IT Support Specialist

    Philippines - Tests: 10

    Over the last decade, I have been working as an IT Support Professional for Business Process Outsourcing (BPO) firms, providing excellent service across Operating System platforms such as Windows, Mac, and Linux. I also have extensive hardware experience considering my Electronics background. That defines my completeness in this field, having delved into systems that required software as well as hardware knowledge. My experience has carried me well through the years. I am as reliable as I can be, attentive to details, punctual on time related matters, and satisfied by nothing but the best.

    Associated with: Business Solutions

    $9.00 /hr
    14,271 hours
    4.99
  2. Christian Arsenal

    Christian Arsenal

    GoAutodial and ViciDial Expert, Tech Support, Administrator

    Philippines - Tests: 2 - Portfolio: 4

    I am an experienced Asterisk,VoIP,Network Administrator /Website Developer / Programmer 5 years of experience in US industry and i am looking forward in helping for those who are in need of my help. My skills, experience and specialties make me an ideal fit for an advertised role. I have in-depth knowledge of experienced Asterisk / VoIP & Network Administrator procedure and documentation. I have remarkable ability to communicate effectively with people over the phone, often in stressful situations. I have proven ability to understand Asterisk / VoIP & Network Administrator terminology.

    $5.56 /hr
    3,922 hours
    4.49
  3. Festus D.

    Festus D.

    Live Chat Support, Virtual Assistant, Data Entry, Web Research/Scraper

    India - Tests: 3 - Portfolio: 1

    To acquire a Technical Support/Remote Support Technician/Live Chat Support Specialist position where I can utilize my training, past work experience and skills to the benefit of your office. Summary of Qualifications --------------------------------------------------------------------------------------- • Over 8 years experience in the IT field • Current in multiple industry certifications, including A+, Network+ and Cisco • Experienced Network Technician • Experienced in web development • Familiar with networking concepts and practice • Strong hardware and software troubleshooting skills • Currently pursuing a Bachelor of Computer Applications in Computers • Actively pursuing advanced industry certifications • Familiar with project management concepts and practices RELEVANT SKILLS ----------------------------------------------------------------------------------------------- • Skilled in data entry, filing, processing documents, Microsoft Office. • Very strong computer skills: Windows, MS Office, Adobe Photoshop, HTML/CSS • Very punctual. Hard working, able to work efficiently with multiple deadlines and a team player. • Experienced with technical/phone support, troubleshooting and fixing issues. • Live chat support specialist for years. • Over 8 years experience in a variety of technical position with increasing levels of responsibility. I have also worked as a travel agent - I can handle hotel/ticket bookings and reservations..plus I have a deep insight in preparing visa applications. These are a few lists that you should expect from me: Ability to multi-task. 24 hour Broadband Internet Connection. Strong communications skills (verbal and written). Very well-organized. Ability to work under pressure. I can also work well with little or no supervision. Typing Speed: 80WPM “I believe that in order to give the most effective service possible, it’s important that I have a clear understanding of what my clients needs and requirements are. This allows me to deliver a superb result on every project I undertake. My aim is to ensure that my clients get what they want with the least amount of effort.”

    $4.44 /hr
    161 hours
    4.91
  4. Alan Schroeder

    Alan Schroeder

    Computer and Network Support Ticket, Chat, Phone, Social Agent

    United States - Tests: 9 - Portfolio: 1

    Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

    Groups: Pro Customer Service

    $12.00 /hr
    97 hours
    5.00
  5. Avinash Chandra

    Avinash Chandra Agency Contractor

    Ticket, Chat, Phone, Email Support Agent

    India - Tests: 16 - Portfolio: 3

    Greetings! I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I am experienced, competent and organized person with tested skills and capabilities in; > Customer Support ( Wordpress, eBay, Blog, PHP, Joomla, Marketing, eCommerce ) > Technical Support ( Windows XP, Windows 7, Windows 8.1, Mac OSX, Linux ) > Phone Support ( x-lite , skype , ring central , magic jack ) > Ticket Support ( Right Now, Helpshift, Zendesk , Kayako , HP Service Desk and many more ) > Live Chat Support ( Live Chat , Comm100, Zoho, Zopim, Livezilla, Velaro and many more ) > Email handling ( Gmail, Yahoo, Hotmail , Microsoft Exchange, Outlook, Office 365 ) > Admin Assistance ( Data Entry, Analysis, Processing, eBay & Megento, Web Research ) > Virtual Assistant ( Calender, Receptionist, Personal Assistant, Operator ) > Graphics Design : Logo Design, Header, Banner, Facebook Cover, Social Media, Business Cards, Design, Photoshop > Internet researching : Google, Bing, Wikipedia > Technical Writer : Computer related tips and tricks, Android, iOS and Windows Mobile support Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40+hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk : http://www.odesk.com/community/oconomy/best_freelance_designers

    Groups: Bluehost Developers and Designers, MailChimp Experts Group...

    Associated with: Computer Help Online

    $11.11 /hr
    6,862 hours
    4.96
  6. Oliver O.

    Oliver O.

    CCNA / Tech Support & Customer Service / Data Entry / Web Research

    Philippines - Tests: 16 - Portfolio: 3

    I joined Odesk to showcase my skills, knowledge and working experience for world-wide professions. I always aim to provide Excellent Quality Service and High Pace Performance in the service of my profession. My Ultimate Goal here at Odesk is to provide Excellence in Service and total Client Satisfaction. I always ensure that I would be able finish any projects/tasks on time or earlier with accurate and positive results. With regards to my profession, I am a Data Entry, Web Research and Email Marketing Specialists. I do most of my job using MS Word, MS Excel & Other Microsoft Applications together with Google Docs. I also have 5 years of experience with Data Entry and Web Research projects upon which I was able to complete with fast, accurate and positive quality results. I'm also skilled at HTML Formatting and WEB 2.0 Designing as well as Posting/Blogging Articles. In addition to my actual working experience, I have 5 Years of Experience in providing World Class Technical and Customer Service Support together with Remote Helpdesk Solution in handling Linksys-CISCO Networking Devices (Routers, Adapters, NAS) and Engenius Long Range Wireless Devices (Access Points & Bridges) as well as Cordless Analog Telephone Systems (Durafon Series). I’ve attained the 2nd Level of Technical Support Division as a Senior Product Support Specialists Level 2 in just under 2 years of stay in Synnex-Concentrix Corporation and then 4 months later became a Technical Lead for the Case Resolution Team for 2 years. I’ve undergone a CCNA Training Course within 2-months time and passed the CCNA Exam last September 2011 with High Marks. My level of expertise are based on designing and setting up Wireless Hotspots and Home & Business Class Networking from different business structures mostly at business & office facilities, hotels, warehouses, shops, farms, home internet users, RV Parks and as well as linking buildings together using the Wireless Distribution System from Engenius Networking Products. I’m also knowledgeable in managing, configuring and setting up CISCO Enterprise Routers (CISCO 2800-2811 series) with Routing Protocols (RIP, EIGRP, OSPF) together with creating ACL’s and NAT on it. In addition, I’m also knowledgeable in implementing Inter-VLAN routing on CISCO Catalyst Switches Series (2950, 3550). And at present, I’m currently in the process of undergoing training for FreePBX on an Asterisk Phone System. Even though there are still a lot more to learn in the IT World today, I am very willing to undergo any training or enhancement program to be able to fulfill and serve in what the Company needs most.

    $3.33 /hr
    842 hours
    4.73
  7. Benita Onuoha

    Benita Onuoha

    MCSE, MCDBA - Sys Admin, Software Support, Trainer, Customer Service

    Nigeria - Tests: 11 - Portfolio: 9

    I am an experienced IT professional with over 10 years of experience in IT Systems & Server Administration, Software Support, Training & Customer Service, with a strong passion for excellent service delivery. My international IT certifications include: 1. Microsoft Certified Systems Engineer (MCSE) 2. Microsoft Certified Database Administrator (MCDBA) 3. Microsoft Certified Professional (MCP) 4. Oracle Certified Professional (OCP) 5. Oracle Certified Associate (OCA) I have strong computing skills and an expert knowledge of robust software applications. My wealth of experience and background will help ensure your jobs are delivered professionally, timely and efficiently.

    $16.67 /hr
    577 hours
    4.76
  8. Salahuddin Ahmed

    Salahuddin Ahmed Agency Contractor

    Customer Care Representative/Remote Support Technician

    Bangladesh - Tests: 7 - Portfolio: 5

    Skilled on Data entry, Call Center project (inbound/outbound), Appointment setting, Administrative support & Virtual Assistance. I'm excellent on Remote Support, Help line, Chat support, Virus removal, Installation, Graphics Design, Video Editing, Photo Editing. Looking for long term job.

    Associated with: EA Labz

    $11.11 /hr
    11,215 hours
    5.00
  9. Kristine C.

    Kristine C. Agency Contractor

    Telemarketer/CSR/Collection Specialist/Real Estate Telemarketer

    Philippines - Tests: 6 - Portfolio: 4

    I've been in a call center industry for a total of 11 years, and developed my skills in telemarketing like SEO, B2B, B2C, cold calling, also customer service, sales, appointment setting, lead generation, data entry and collections. My goal is to give positive results to my clients and customers.

    Associated with: VWP Manpower Agency

    $8.89 /hr
    4,804 hours
    4.78