Phone Support Agents & Call Center Representatives

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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.

325

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
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  1. Robert H.

    Robert H.

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Last active: 9 hours ago - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    $12.00 /hr
    5,657 hours
    4.70
  2. Abhilash M.

    Abhilash M.

    6+Years Experience- Windows/Oracle/HP/Cloud Certified Infra Architect

    New Zealand - Last active: 3 months ago - Tests: 17 - Portfolio: 3

    6+ Years experience in : * BMC Tools Design/Installation/Configuration. * HP Tools : Certified Accredited Integration Specialist * Windows Administration * Oracle certified Solaris Administrator * ITIL V3 certified Process designer. * Web Programmer * PHP/MySQL expert.

    $27.78 /hr
    787 hours
    4.99
  3. Benita Onuoha

    Benita Onuoha

    MCSE, MCDBA - Sys Admin, Software Support, Trainer, Customer Service

    Nigeria - Last active: 1 month ago - Tests: 11 - Portfolio: 9

    I am an experienced IT professional with over 10 years of experience in IT Systems & Server Administration, Software Support, Training & Customer Service, with a strong passion for excellent service delivery. My international IT certifications include: 1. Microsoft Certified Systems Engineer (MCSE) 2. Microsoft Certified Database Administrator (MCDBA) 3. Microsoft Certified Professional (MCP) 4. Oracle Certified Professional (OCP) 5. Oracle Certified Associate (OCA) I have strong computing skills and an expert knowledge of robust software applications. My wealth of experience and background will help ensure your jobs are delivered professionally, timely and efficiently.

    $16.67 /hr
    577 hours
    4.76
  4. Gideon A.

    Gideon A.

    Israel - Last active: 1 day ago - Tests: 4

    I am a well-organized and highly motivated professional. Innovative Leader with 5 years of solid work experience including paid search, market research, and search/strategy positions. I have expertise in keyword research, target markets, conversion tracking and improvements, ROI, and audience profiling. My skill set include leadership, communication specialist, and campaign manager for successful digital growth. I have experience with campaigns in several different fields including Fashion, Boutique Leather goods, Cafes/Bars, executive industries and much more. My work has included managing budgets from $2000 up to $15-20,000. Additionally I have SEO work experience with international markets. Working on high quality link building and content work. Whilst constantly staying ahead of the pack with new white hat trends and staying away from black hat techniques. I have multiple online business skills including data entry/document processing and transcription, through to expertise in internet research. I specialize in legal research, compliance and data verification. I am detail oriented and possess several years experience as a manager of outsourcing teams dealing with both customer service and legal research, my particular responsibility being quality assurance. ● Specialize in overnight transcription service. ● Proficient in all Microsoft software packages. ● Excellent communication skills, both written and verbal. ● Strong decision making and problem solving skills. ● Able to prioritize tasks and workload in order of importance. ● Provide quality assurance and control of research data. ● Expert in legal research, compliance, and data verification.

    $16.67 /hr
    14 hours
    5.00
  5. Anton Topalov

    Anton Topalov

    IT maintenance | VA | Accounting | Data Entry | Customer Support

    Bulgaria - Last active: 08/12/2013 - Tests: 1

    My name is Anton Topalov, I am from Bulgaria (Eastern Europe) I speak English fluently, I have a Master Degree in Finance. and extensive work experience in the following areas: - IT maintenance and support (solving software issues and malware removal) - CMS management (WP and Joomla) - Accounting - Customer Support - Internet Research - Web Scraping - Data Entry Software/ Applications: MS Office proficient. Google proficient. Wordpress, Joomla, Ticketing systems, Mantis, Zendesk... HTML Cascading Style Sheets (CSS), HTTP/S, FTP, OFTP, AS2, X400. I am a young and motivated individual, with an exquisite attention to detail and willingness to always deliver the best quality.

    $8.89 /hr
    229 hours
    5.00
  6. Philip R.

    Philip R.

    Java/.NET/Javascript Developer, Creative Artist, Writer, Voice Talent

    United States - Last active: 08/21/2013 - Tests: 3 - Portfolio: 8

    For the past 25 years I have performed a variety of technical roles ranging from Analyst [documentation of project requirements], Project Coordinator, Programmer, Team Lead, Back-End Administrator, Customer Service Rep as well as levels 1 through 3 Telephone Technical Support. I am comfortable with all roles and phases of project work flows. I have a wide range of creative and analytical skills. My core competency is learning and implementing new technologies emphasizing Microsoft based tools, with C# & Java being primary. I am actively seeking creative projects, particularly voice work, or short term programming projects involving internet technologies. Programming: * 15+ Years as VB3/4/5/6 programmer * 15+ Years VBScript/.HTA Programming * 15+ Years classic ASP * 15+ Years .Net VB/C# (1.1/2.0/3.0/3.5) * 15+ Years HTML/CSS Web site * 10+ Years Javascript * 5+ Years PHP * 5+ Years Java * Project Managment: * 10+ Years as Lead Analyst, coordinating resources, gathering requirements, ensuring timely delivery * 5+ Years Programming Team Lead on various long term [1-2 yr] projects involving up to 3 programmers Customer Service / Help Desk: * 20+ Years Customer Service, including 800 call center ICSA level professionalism * 15+ Years 'Level 1' through 'Level 3' Customer Service Technical Support Administrator: * 15+ Years IIS Adminstration & configuration * 10+ Years Wordpress setup/configuration * 3+ Years Joomla Setup/configuration :: Artist: * 18+ Years Photoshop v4/5/6 cs1/2/3/4 * 8+ Years Photography - nature/abstract Writer: * 20+ Years Technical writing * 15+ Poetry writing * 10+ Years Blogging / Journaling writing Voice Talent: * 5+ Years Toastmaster International Public speaking * 2+ Years Voice Mail Menu systems * 1+ Years Audiobook Narration Audio Multimedia Skills: * 8+ years using soundforge software, 4+ years using Audacity software. * 3+ Years Mixing Artist I have worked long-term, full-time, with a stable company for 22 years now, however do many internet based consultancy projects as well.

    $55.56 /hr
    11 hours
    5.00
  7. Tehan Coad

    Tehan Coad

    Data Analyst / Customer Support

    Australia - Last active: 07/10/2014 - Tests: 4 - Portfolio: 1

    Over the last 7 years, I have developed a wide range of skills from Customer Support, Technical Support, Data Analyst, Data Entry to Website Development and MS Excel. I have been in my own startup companies and small businesses. I am currently looking for work to bring in some extra income while I continue my study. Completing jobs from data entry to creating reports to customer service.

    $25.00 /hr
    163 hours
    4.70
  8. Krishnan Krish

    Krishnan Krish Agency Contractor

    Microsoft Certified Server Support Engineer

    India - Last active: 06/07/2012 - Tests: 7

    My Company Site: http://www.embossglobal.com I have been working in IT for the last 9+ years and have acquired skills in the following technologies My IT Expertise for your reference: Servers: Microsoft Windows 2003, 2008 Microsoft Remote Desktop Services/Terminal Services Microsoft Hyper-V Server Active Directory and Group Policy Mail Server: MS Exchange 2003, 2007 and 2010 Clients: Windows XP, Windows Vista and windows 7 Application: Microsoft Office 2003/2007/2010 Others: SQL Server 2005, 2008 Infrastructure: AD, DNS, DHCP, IIS, MS VPN, IPSec, NAP, Firewall Services, Group Policy Network Security: Windows Firewall and Third party Hardware firewalls such as WatchGuard,Fortinet, CISCO, SonicWall and Cyberoam Client Security>Knowledge of almost every Antivirus software such as Kaspersky, Trend Micro,Norton(Symantec), Mcafee Proficient in Security Applications such as Trend Micro Officescan or Client/Server/Messaging Security Trend Micro Worry Free Business Security for SMB and Trend Micro Internet Security, Titanium Maximum Security for Home and Home Office. I am specialized in the setup and maintenance of Windows Servers and Desktops for Small to Medium Businesses and can solve problems that you may be having with Backups or Viruses or Network troubleshooting. .

    Associated with: Emboss Global IT Services

    $13.33 /hr
    4 hours
    5.00
  9. Giovannie Valdez

    Giovannie Valdez

    Customer Service/Inbound Phone Support

    Philippines - Last active: 1 day ago - Tests: 7

    I have more than 6 years of experience providing Customer Service/Support for large and small businesses. My depth of experience includes general customer support, outbound sales, and appointment setting. I am an expert with live chat, ticket support, phone support, and Zendesk. I am looking to work for Customer Service/Inbound Phone Support jobs and I am available to work part time. * Live Chat, Ticket and Phone Support Representative (6 years - Microsoft) * Customer Service Phone Representative with Magento (3 months - Furniture Website) * Zendesk Customer Service Specialist (Lumitak) * Outbound Sales Agent (Dish.com) * Appointment Setter

    $6.67 /hr
    808 hours
    4.14