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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 8 Process improvement projects are completed every quarter on Upwork.


Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.67.

Last updated: October 1, 2015

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Saravanan S

Saravanan S Agency Contractor

Process Architect, Java/PHP Developer & ProcessMaker/Alfresco Expert

India - Tests: 1 - Portfolio: 4

Having 4 years of experience in Android, PHP application design and development with CodeIgniter with highest quality and Intuitive design. + implemented 9+ processes with ProcessMaker. + Building ProcessMaker plugin called ProcessDrive which does the integration of ProcessMaker with Google Drive & Calendar. + done ProcessMaker integration with tools such as SugarCRM, Alfresco & Zimbra. + delivered about 10+ Android apps. + developed 10+ CodeIgniter Projects.

Associated with: ProcessDrive

$22.22 /hr
345 hours

Sudipta Choudhury

Sudipta Choudhury

PMP, ITIL, Cloud Certified, Inbound Cert ,Technical / Business Writer

India - Tests: 9 - Portfolio: 2

I have multifaceted experience of 16 years with Information Technology clients, and 8 years with non-IT companies; covering a wide range of domains: hitech manufacturing, media, telecom, finance, taxation, healthcare, intelligent transportation, telecom, power, retail /distribution. My key competencies are: - Project and Program Management. - Technical article, blog and content delivery; requirement specification, design, user guide and manual; test case and plan; news item and opinionated writing. - Proposal and bid management; marketing collateral, go-to-market strategy, business planning & management. - Process documentation / standards: CMMI, ISO-27001, SSAE-16, proprietary standards of leading software companies. - Product development, delivery management and practice development. My projects have won a number of awards, such as "Global Best of the Best Award" from one US Based Auto Giant. I have worked for a range of clients on a full time basis from startups to very large MNCs across North America, Europe, Asia and Africa. My paper on Project Management was published in the International Project Management Conference held in Bangalore. By education, I am a Graduate Engineer, MBA from highly reputed institutes, PMP, ITIL and Cloud certified.

$27.78 /hr
17 hours

Francois LAURENT

Francois LAURENT

Translator English/French and IT Professional

France - Tests: 4

Through the last 10 years, I have acquired a wide knowledge and experience in IT, in both technical and management sides, as shown by my IT certifications: - Prince2 Practitioner Certified - ITIL V2 Foundation Certified - Microsoft Certified Professional - Sun Solaris Certified System Administrator - Red Hat Certified Technician - Nortel Networks Router Specialist I am now looking for opportunities to expand my experience.

$33.33 /hr
43 hours

Anne Rang

Anne Rang Agency Contractor

Process Consultant and Software Project Manager

United States - Tests: 7 - Portfolio: 2

What I Do I specialize in streamlining operations, software project management & best processes consulting. Why I Do It My business is founded on the belief that, with a well-selected partner, properly leveraged outsourced professional services empowers small business owners to strategically maximize investment and growth potential by economically freeing time to focus on their highest areas of desired personal impact. Last, but not least, My Values Values drive my decisions and actions. I firmly believe in The Golden Rule, and I always put you and your company's best interests first. It's important that the projects I accept, and the clients I work for, operate with a high level of integrity, because I do, and I won't compromise that. Finally, I execute results with passion by putting forth both care and effort into my work because I am enthusiastic about my contributions to assist with my clients' success and accomplishments. Service Description Services: Business Process Consulting, Executive Virtual Assistance, Project Management, Recruiting, Research, Soft Skills Training, Systems Implementation, Technical Documentation (Editing, Proofreading, SOP Development, Training Curriculum), Vendor Analysis & Selection Software: Google Business Apps, MS Office Suite (Excel, One Note, Outlook, Powerpoint, Word), Web (hosted setup, basic HTML), Database (relational design, basic Erwin, basic SQL), File Sharing Social Media: Facebook, Hootsuite, LinkedIn, Twitter, Word Press (hosted) Sectors: Call Center, Customer Service, Information Technology, Small Business, Insurance

Associated with: oDesk Payroll

98% Job Success
$34.00 /hr
1,443 hours

Cesar Melendez

Cesar Melendez

Technical Resolution Expert & Process Lead

El Salvador - Tests: 9 - Portfolio: 4

My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

$11.11 /hr
1,108 hours

Teri M.

Senior Business Analyst (CBAP), Project Manager (CAPM)

Canada - Tests: 2

MA in Communications and Technology. Hold CBAP and CAPM designations, as well as business process management specialist (bpmS) and an enterprise content management practitioner (ecmP) certifications. My areas of expertise are: critical thinking and situation analysis, process evaluations and improvements, project management and coordination, technical and business writing, requirement elicitation and analysis, and solution validations. I have experience with a variety of ECM platforms such as SharePoint and Oracle UCM, and a variety of management tools such as BaseCamp and MS Project. I've also worked for many years with ERP systems such as PeopleSoft, Oracle, and SAP. All projects involved business process work, in terms of mapping, modeling, and/or re-engineering.

$66.67 /hr
6 hours

Azwaan A.

Azwaan A. Agency Contractor

Senior Developer/Solution Architect (C#, .NET, MVC, AZURE, SQL)

Sri Lanka - Tests: 7 - Portfolio: 9

An Accomplished Software architect, consultant and Lead Developer, with in-depth expertise on Desktop, Web, Cloud and Enterprise applications on the .NET platform as well as strong ETL and Business intelligence expertise on the SQL Platform. Highlights 13 yrs of experience in the Industry. More than 20,000 Hrs of development work. more than a Dozen certifications (MCPD, MCITP, MCTS) on various .NET and SQL Server related technologies. I write clean code, Follow SOLID principles in development, designed to to develop manageable, extensible and reusable systems Co-Founded a US Based startup Available to work on US EST work hrs Expertise on requirements analysis , estimation to Architecting solutions and leading teams on complex development projects to review and performance tune existing applications. In-depth knowledge and familiarity of developing applications for a number of industry domains such as Financial services, Energy, Lead Processing, Automobile, Telecom billing, Consumer goods and Manufacturing. Extensive experience in enterprise software development life-cycle. Agile and Scrum/XP Methodologies in managing project teams. Key Achievements Architected, Managed and led development effort to build a complete eco-system for automobile lead processing, lead delivery, inventory management and digital advertising. Founded a Microsoft technology consulting and outsourced product development firm, leading its product delivery team and delivered multiple solutions in different industry verticals. Led improvements to existing development processes using best practices, guidelines and process re-engineering on multiple engagements. Multiple successful consulting and delivery engagements turning around troubled existing systems into revenue generating applications that can be scaled to meet customer demand. Was part of team that built the world’s first Online AGM solution. Web Technologies ASP.NET MVC (2.0 to 5.0), ASP.NET Forms, HTML5/CSS3, WCF Web Services , .NET 2.0 Web Services, SOAP/JSON/AJAX/REST, JQuery, ODATA, Knockout JS Windows Applications Windows Forms, WPF, Silverlight Frameworks .NET Framework (2.0 to 4.5), Telerik Kendo UI, Windows Azure (Cloud), Amazon SDK Software Design/Architecture Patterns GRASP, GOF, MVC, MVP, SOLID, DRY, KISS, YAGNI, Domain Driven Design(DDD), CQRS Databases/Database Technologies SQL Server (2005 – 2012), SQL Integration Services, SQL Reporting Services, Geo-Spatial Data, MongoDB, LINQ, Entity Framework, SQL Azure Middleware MSMQ, Windows Workflow Foundation, NServiceBus, SQL Service Broker Development Process Methodologies Agile, Scrum/XP, Prince 2, TDD, DDD , BDD, Continous Integration (CI) Tools Jetbrains Teamcity, 3Scale API, JetBrains DotTrace, YSlow Payment Technologies PayPal, Chase Payment Tech, Speedly, BrainTree, PayPros

Associated with: Inexis Consulting

82% Job Success
$33.33 /hr
2,823 hours

Genold Banares

Genold Banares

G-Tech Solutions

Philippines - Tests: 3 - Portfolio: 1

Motivated and Technically Inclined, IT professional with solid experience in delivering technical solution through translation of functional requirements into system design or programming. Prepares technical specifications or documents. Facilitates data migration. Ensures quality software prior to deployment. Flexible, hardworking and competent with demonstrated ability to easily bridge cultural differences. Thrive in pressure and deadline-driven environments. Excellent communication and team-building skills.

$6.00 /hr
47 hours

David A.

David A.

Business Analyst, Enterprise Architect - Engineer, and Project Manager

Nigeria - Tests: 8 - Portfolio: 1

I'm a gifted Management Consultant with special focus and experience in Strategic Planning - management, Enterprise Architecture/Engineering, Products & Projects Business Process Architecture, Management, Business - Technology Management, Business Liaison, Operations - Service Delivery Management, etc. with the ability to proactively translate business/customers/users requirements/needs into solutions, while leveraging technology for competitive advantage, market leadership and sustainable performance.

60% Job Success
$15.00 /hr
1,176 hours

Shoaib Qureshi

Shoaib Qureshi Agency Contractor

Experienced Service & Support Operations Professional

United Arab Emirates - Tests: 5 - Portfolio: 14

Over the last 7 years, I have been associated with Internet Service Provider delivering Services, Technical Support and Solutions to its Enterprise Clientele. With my on-going experience I have gained expertise on Web Research, Administrative and Back Office Support, Email Correspondence and developing Operational Reports on numerous projects. I also have 3 years of experience as a Data Entry Expert. My core competency lies in end to end management of Web Research, Virtual Administrative Assistance and Data Entry Projects. I am seeking opportunities using all my initiatives for sourcing contact and projects. I am proficient in working and adjusting with all levels of business users and successfully understand their exceptions. Pressure Handling and Meeting Deadlines are my key strengths.

Associated with: Accelerators

$5.56 /hr
27 hours