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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 8 Process improvement projects are completed every quarter on Upwork.


Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.67.

Last updated: October 1, 2015

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Cesar Melendez

Cesar Melendez

Technical Resolution Expert & Process Lead

El Salvador - Tests: 9 - Portfolio: 4

My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

$11.11 /hr
1,108 hours

Azwaan A.

Azwaan A. Agency Contractor

Senior Developer/Solution Architect (C#, .NET, MVC, AZURE, SQL)

Sri Lanka - Tests: 7 - Portfolio: 9

An Accomplished Software architect, consultant and Lead Developer, with in-depth expertise on Desktop, Web, Cloud and Enterprise applications on the .NET platform as well as strong ETL and Business intelligence expertise on the SQL Platform. Highlights 13 yrs of experience in the Industry. More than 20,000 Hrs of development work. more than a Dozen certifications (MCPD, MCITP, MCTS) on various .NET and SQL Server related technologies. I write clean code, Follow SOLID principles in development, designed to to develop manageable, extensible and reusable systems Co-Founded a US Based startup Available to work on US EST work hrs Expertise on requirements analysis , estimation to Architecting solutions and leading teams on complex development projects to review and performance tune existing applications. In-depth knowledge and familiarity of developing applications for a number of industry domains such as Financial services, Energy, Lead Processing, Automobile, Telecom billing, Consumer goods and Manufacturing. Extensive experience in enterprise software development life-cycle. Agile and Scrum/XP Methodologies in managing project teams. Key Achievements Architected, Managed and led development effort to build a complete eco-system for automobile lead processing, lead delivery, inventory management and digital advertising. Founded a Microsoft technology consulting and outsourced product development firm, leading its product delivery team and delivered multiple solutions in different industry verticals. Led improvements to existing development processes using best practices, guidelines and process re-engineering on multiple engagements. Multiple successful consulting and delivery engagements turning around troubled existing systems into revenue generating applications that can be scaled to meet customer demand. Was part of team that built the world’s first Online AGM solution. Web Technologies ASP.NET MVC (2.0 to 5.0), ASP.NET Forms, HTML5/CSS3, WCF Web Services , .NET 2.0 Web Services, SOAP/JSON/AJAX/REST, JQuery, ODATA, Knockout JS Windows Applications Windows Forms, WPF, Silverlight Frameworks .NET Framework (2.0 to 4.5), Telerik Kendo UI, Windows Azure (Cloud), Amazon SDK Software Design/Architecture Patterns GRASP, GOF, MVC, MVP, SOLID, DRY, KISS, YAGNI, Domain Driven Design(DDD), CQRS Databases/Database Technologies SQL Server (2005 – 2012), SQL Integration Services, SQL Reporting Services, Geo-Spatial Data, MongoDB, LINQ, Entity Framework, SQL Azure Middleware MSMQ, Windows Workflow Foundation, NServiceBus, SQL Service Broker Development Process Methodologies Agile, Scrum/XP, Prince 2, TDD, DDD , BDD, Continous Integration (CI) Tools Jetbrains Teamcity, 3Scale API, JetBrains DotTrace, YSlow Payment Technologies PayPal, Chase Payment Tech, Speedly, BrainTree, PayPros

Associated with: Inexis Consulting

82% Job Success
$33.33 /hr
2,812 hours

David A.

David A.

Business Analyst, Enterprise Architect - Engineer, and Project Manager

Nigeria - Tests: 8 - Portfolio: 1

I'm a gifted Management Consultant with special focus and experience in Strategic Planning - management, Enterprise Architecture/Engineering, Products & Projects Business Process Architecture, Management, Business - Technology Management, Business Liaison, Operations - Service Delivery Management, etc. with the ability to proactively translate business/customers/users requirements/needs into solutions, while leveraging technology for competitive advantage, market leadership and sustainable performance.

60% Job Success
$15.00 /hr
1,174 hours

Anne Rang

Anne Rang Agency Contractor

Process Consultant and Software Project Manager

United States - Tests: 7 - Portfolio: 2

What I Do I specialize in streamlining operations, software project management & best processes consulting. Why I Do It My business is founded on the belief that, with a well-selected partner, properly leveraged outsourced professional services empowers small business owners to strategically maximize investment and growth potential by economically freeing time to focus on their highest areas of desired personal impact. Last, but not least, My Values Values drive my decisions and actions. I firmly believe in The Golden Rule, and I always put you and your company's best interests first. It's important that the projects I accept, and the clients I work for, operate with a high level of integrity, because I do, and I won't compromise that. Finally, I execute results with passion by putting forth both care and effort into my work because I am enthusiastic about my contributions to assist with my clients' success and accomplishments. Service Description Services: Business Process Consulting, Executive Virtual Assistance, Project Management, Recruiting, Research, Soft Skills Training, Systems Implementation, Technical Documentation (Editing, Proofreading, SOP Development, Training Curriculum), Vendor Analysis & Selection Software: Google Business Apps, MS Office Suite (Excel, One Note, Outlook, Powerpoint, Word), Web (hosted setup, basic HTML), Database (relational design, basic Erwin, basic SQL), File Sharing Social Media: Facebook, Hootsuite, LinkedIn, Twitter, Word Press (hosted) Sectors: Call Center, Customer Service, Information Technology, Small Business, Insurance

Associated with: oDesk Payroll

98% Job Success
$34.00 /hr
1,424 hours

Josh Ellis

Josh Ellis

Senior Project Manager/Product Developer

United States - Tests: 2 - Portfolio: 10

I have a comprehensive background in product development/project management within the confines of international medical device regulations. I thrive on taking vague ideas and ill-defined needs and turning them into concrete reality. I can start a medical device company from the ground up and I can do it on schedule. This includes... From a Regulatory perspective: --Initial regulatory requirements analysis for new markets (EU, Brazil, Australia, US, Canada, etc.) --Identification of applicable test protocols (ISO standards, etc.) and management of test houses --Interfacing with regulatory agencies and identifying consultants --Writing of regulatory submissions such as FDA 510(k)s --Quality System development and implementation to required standards (ISO 13485, FDA, CMDCAS, etc.) --Identification of loop holes and temporary workarounds to ease implementation pains and maintain profitability From a Project perspective: --Using good interpersonal skills to keep people motivated and excited --"Conducting the orchestra", developing a logical rhythm of events and ensuring timely completion of tasks --Turning "unknown unknowns" into "known unknowns", forseeing problems before they arise and altering the "orchestra" accordingly --Coordination of teams on an international level --Intelligently focusing energy on tasks with the highest variability, including procurement of additional expertise as necessary --Always keeping an open dialog about the day-to-day changes in the "Good/Fast/Cheap, pick any two but only two of the three" trade-offs in milestone achievement From a Product perspective: --Development of design parameters from organization input (Sales, Marketing, Support, etc.) --Nitty-gritty technical work like engineering drawings/drafting, statistical analysis, resdesigns due to manufacturing constraints, component supplier identification. --Identification, qualification, and day-to-day management of international manufacturers --Design History File/Technical File development and maintenance --Design Transfer for complex electromechanical devices From an Operations perspective: --Part Number/Drawing Number/Revision Control development and implementation --Engineering Change Order workflow and impacts --Purchasing-Manufacturing-Sales-Shipment procedures and throughput --ERP/MRP implementation including workarounds for system limitations I am a strong believer in a person's word. If I tell you I'm going to do something by a certain date that is my word and I'm going to get it done, hell or high-water. I don't mess around: I live on a remote homestead so I grow my own food, build my own structures, fix my own car, brew my own beer. My entire life requires a high level of precision execution every single day, failure is not an option.

100% Job Success
$100.00 /hr
2,955 hours

Rick Cabrera

Rick Cabrera

QA Tester, Lead and Business Analyst (SCRUM, Agile, Waterfall)

Nicaragua - Tests: 6 - Portfolio: 11

Hello - My name is Rick Cabrera. I am a QA professional with over 10 years of experience, I have utilized Agile, SCRUM and Waterfall QA Methodologies - I have a strong understanding of the SDLC and I have experience testing software including Java Web applications, PHP, Python, C# Applications, .NET, PL/SQL, API, Blackbox, Workflows, Whitebox, Mobile Applications, Mobile Web, XML testing and proprietary systems testing. I am bi-lingual and well versed in English and Spanish (english is my native language). I have experience with manual and automated testing. I have worked at various large corporations in various roles within QA as Lead, manager, business analyst. In my roles as a lead I was in charge of handling the complete QA process for projects assigned to me including verification and functionality of all new requirements and ensuring that the product delivered met all the guidelines set forth in any project definition document or business requirement document. This also included team management and providing metrics to Project Managers and Management. During my roles in testing I have verified systems that served 15 million customers including systems supporting government agencies and medical companies. I have released over 30 projects in my role in QA which has introduced many new technologies, brands, automation and various innovations which have impacted customers directly and indirectly. I have introduced several pioneering projects including brands that have become multi-million brands in the United States. I posses a high level of adaptability to new software languages and technologies. I am a quick worker and am very thorough and analytical when it comes to any work that I do. I am also very proactive and will provide feedback and recommendations when it comes to requirements or UI design. If you need anything specific especially related to Software Quality Assurance please be sure to look through my resume, my projects and my references. References can be found on my LinkedIn Page

$20.00 /hr
1,548 hours

Kelli S.

Kelli S. Agency Contractor

IT Consultant - Strong Technical AND Business Results - BSE and MBA

United States - Tests: 5 - Portfolio: 11

I am an engineer, project management professional, business professional and entrepreneur with more than 17 years of experience in information management and technology. I have extensive multi-disciplinary experience in strategic planning, business analysis, project management, systems engineering and design/test, and, human resource management. I am also a hands-on developer with 6+ years of client-facing systems integration and coding experience. I have been the project manager for multi-million dollar projects for Fortune 100 companies. I have also managed and implemented projects for one-person SMBs. Industry vertical experience includes: hi-tech, media, healthcare, government, legal, auto, financial/insurance, education, consumer product goods and aviation. I have an excellent blend of business, technical and creative experience. I also possess excellent analytical, written and oral communication skills. I'm seeking a wide range of business, technical and/or creative opportunities.


Associated with: A-Assist-Integration, LLC

100% Job Success
$48.99 /hr
1,881 hours

Abeer Mostafa

Abeer Mostafa

SW Expert, Professional Project Manager, Technical consultant

Egypt - Tests: 2

Seeking new challenges in management by which I can effectively utilize my managerial skills as a PMP certified as well as my 13 years working experiences in the Information Technology field, To gain more experience and professionalism in management in different managerial areas as the project scope management, schedule, budget, quality and change control, and to contribute gaining more experience towards the qualitative enhancement of my organization

$33.33 /hr
1,260 hours

Tariq Y.

Tariq Y.

Technical Architect (SaaS, IaaS, Cloud)

Sweden - Tests: 9 - Portfolio: 8

Performance driven, highly ambitious Cloud Architect with an in-depth experience working with IaaS, PaaS and SaaS as a part of development, DevOps and SaaS Ops teams. Dedicated, reliable and proactive self-starter with a proven record of taking initiatives with high responsibility, accepting the challenges and moving beyond the high expectations set by the management. Crafty in troubleshooting difficult to grasp issues with ability to work independent and in teams of various sizes in diversified roles. Strong communication and interpersonal skills. Specialties: - Cloud Architecture: Architecting and implementing secure, highly available and scalable systems using AWS - Amazon Web Services (including but not limited to EC2, VPC, Route53, RDS, S3, CloudFormation etc.) - Cloud transformation: Migration to private/hybrid clouds from legacy data centers. - Production Monitoring: Setting up highly automated monitoring of live systems using various tools in the market including Nagios, Amazon CloudWatch, ActiveBatch, Graphite, Munin etc. - Continuous Integration/Delivery: Build, test and release automation using various CI and CD tools including Maven, Jenkins / Hudson, Sonar and AWS with various scripting languages like Apache ANT, shell script, python, MSBuild, Powershell, VBScript etc. - Database Migration: Migration of large challenging databases to cloud with minimal downtime.

$44.44 /hr
6,885 hours

Edmundo C.

Edmundo C.

ITILv3 Foundations Certified / Microsoft Professional / Tech Writer

Philippines - Tests: 12 - Portfolio: 4

I am here to build honest and productive working relationships. I bring with me 14 years of professional experience - with 10 years of Customer Service and Technical Support experience. I am a fast learner and am always eager to learn new things while providing top notch services to my clients. I aim to build a solid reputation in the oDesk community by providing my clients their time and money's worth. Over the last 9 years, I have worked in the customer service industry, providing support for technical related concerns for Toshiba Computers, Dell Computers and most recently, for enterprise IT Service Desks. For the last five years, I had been working as a Technical Trainer for service desk agents. For the past year, I held the responsibilities of a Global Training Coordinator where I am tasked to ensure that Training for IT Services are rolled out to all Global Processing Centers (GPCs). Previous to the post above, I had been a Help Desk Training Specialist for service desks for more than five years where I worked for the successful transition of four different accounts. I hold certifications for ITIL V3 Foundations, Microsoft Certified Professional - Managing and Maintaining Windows Server 2003 and a Yellow Belt for Six Sigma. Please feel free to contact me. I am available at your service.

$6.99 /hr
3,417 hours