Customer Service | Personal Assistant|Data Entry/Management|Encoding
United Arab Emirates
I am very flexible, reliable and trustworthy. I have a very good sense of time management and always finishes task on given time frame. Organization is one of my key attributes and I strive to maintain the highest standards and quality. My work will always be 100% accurate and complete.
I am a Hospitality industry veteran with over 13 years of experience and have been successful in managing the reservations department. I have vast experience with customer care and support, revenue management and central reservation system.
I have been a part of the pre-opening team of Auris Plaza Hotel - Dubai and Shangri-La Hotel - Muscat, Oman and have been successful with the set-up and configuration of the property management system, Global Distribution system, channel manager and the website booking engine including data entry. (Protel, XNglobalRES, Rategain). I have set-up rate structure, rate categories including sell sequence and ensure that rates were loaded in the channel manager and property management system based on the selling strategy of a particular period or season. Have contracted and confirgured the extranet for Internet Distribution channels.