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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 116 Technical Support projects are completed every quarter on Upwork.

116

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Subbarayudu M.

    Subbarayudu M.

    BMC Remedy ITSM & ServiceNow Developer & Administrator

    India - Tests: 1

    Professional Summary  BMC Remedy relevant work experience of 9.8 Years in Development, Integrations with other applications, configurations and Customization of ITSM suite of applications.  Experienced in ServiceNow (SNOW) system administration, support & Development Experience in solution designing by following ITIL processes in ServiceNow and able to provide feedback on potential ways to translate functional into technical requirements.  ITIL Foundation Version3 certified from APM Group in Sep 2010.  Experienced in integrating ITSM with TPA using remedy Web Services.  Have done ITSM Installation of both version 8.1 patch 02 and 7.6.03, Midtier 8.1 and required database configuration; By solving all installation issues  Integrated Remedy with Network Fault Management system IBMTivoli Netcool Omnibus and have good understanding on Impact and Webtop functionalities.  Have got best hands-on/knowledge in configuring foundation data, asset management, approval engine, SLM targets etc. (using data management tool, AR Import & AIE)

    $20.00 /hr
    29 hours
    4.88
  2. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  3. Romnick Leongson

    System and Network Administrator

    Philippines

    IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

    $4.44 /hr
    1,919 hours
    0.00
  4. Amanat Ali

    Amanat Ali

    ColdFusion Developer / Technical Support

    Pakistan - Tests: 3 - Portfolio: 3

    I am a freelance web programmer, based in Karachi, Pakistan. I had spent 6 years in the corporate world as a web/software developer, working both in the office and remotely. Three years ago I left transitioned to freelance web programming and open source application customization. I feel I have been successful, not just because of my ColdFusion/ASP/ASP.net/PHP programming/ Troubleshooting skills, but because of my honesty and strong work ethic. I enjoy working one on one with my clients, rather than having project managers involved. Because of this, most of my clients are individuals and small business owners. I am able to effectively communicate via email and IM (Yahoo, MSN, Gtalk) to complete projects to client’s specification. I have worked on hundreds of dynamic websites, programming them with ASP/ColdFusion/PHP. I have done everything from debugging code, to upgrades, custom development and customizations to open source software. I am well experienced in various open source and commercial applications like WordPress, Joomla, SugarCRM, phpBB, vBulletin, SMF, Moveable, Snitz, Moodle and OScommerce etc...

    $15.56 /hr
    19 hours
    4.59
  5. Mathew G.

    Mathew G.

    Experienced Customer Support & Core Network Implementation Engineer

    Kenya - Tests: 5

    I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

    $12.22 /hr
    5,679 hours
    4.68
  6. Norman Villaresto

    Norman Villaresto

    Technical Support/IT ServiceHeldesk

    Philippines - Tests: 2

    I've been in BPO industry, specifically in technical account and currently looking for jobs which is related with my current field. I have an extensive knowledge in PC hardware and software, networking basics, as well as configuring Windows server, mail server (MS Exchange), and Active Directory. I'm flexible, hardworking and fast learner. I can also work in a fast paced industry and can work with minimum supervision. My work is my passion and I always give out the best in me on my work.

    $4.44 /hr
    234 hours
    5.00
  7. Rod Ryan Lopez

    Rod Ryan Lopez

    Systems/Server Administrator / Network Admin / IT Service Desk Analyst

    Philippines - Tests: 1

    CAREER OBJECTIVE: To deliver with the highest efficiency the technical skills and experiences learned combined with personal values and desirable attitudes. Meet the client’s expectation and satisfaction towards company success. SKILLS: NETWORK SECURITY ADMINISTRATION: ** Proficient in Network Security and Network Problem Troubleshooting. ** Experience in configuring of High End Enterprise CISCO Routers, Summit Extreme L3 and Alcatel Switches. ** Strong knowledge in Network Configuration, VOIP and Network Design Infrastructure of LAN and WAN convergence. ** Strong knowledge in IP Addressing / Subnetting IPV4. ** Strong knowledge in Wireless LAN and 802.1x authentication network infrastructure. ** Strong knowledge in Routers with different Routing Protocols. SYSTEMS SUPPORT AND SERVER ADMINISTRATION: ** Experience in Windows Server 2008 & 2003 Active Directory Administration. ** Experience in Microsoft Exchange 2010 / 2003 Administration. ** Server Virtualization Experience ** Experience in Hyper-V, Hypervisor or Virtual Machine ** Experience in Symantec Backup Exec 2012/2010 and Symantec Endpoint Protection Manager. ** Experience in Amazon Route 53 Domain Management. ** Strong knowledge in Windows OS platforms, Wordpress and SonicWall. ** Strong Desktop Support troubleshooting skills (Hardware & Software). ** Knowledgeable in Citrix Administration. ** Software Installation of Anti-virus, Windows and Linux Red Hat platforms. ** Virus Removal and Prevention. IT SERVICE DESK SUPPORT (with ITIL concepts): ** 1st and 2nd line technical support; answering support queries via phone, email, remote and desk-side support. ** Maintained a high degree of customer service for all support queries and adhere to all service management principles. ** Take ownership of user problems and be proactive when dealing with user issues and to log all calls in the service desk ticketing system. ** Monitoring of ticket queue and ensure all request and issues are resolved in an efficient and timely manner. ** Set up, install and test PCs and peripherals for users. ** Served as technical resource to answer questions, identify needs, make recommendations, and carry out research. ** Maintained professional and technical knowledge by reviewing related professional publications. ** Undertake any other reasonable duties as requested by the IT Manager and Service Desk Team Leader. ACHIEVEMENTS: ** Completed and Passed Japanese Elementary 1 Course.

    $5.56 /hr
    8,203 hours
    4.31
  8. Prince Ladan

    Prince Ladan

    Expert Web Designer | HelpDesk Support | Technical Support

    Kenya - Tests: 4 - Portfolio: 3

    As a Web Developer, I have more than 2 years experience. I have developed a wide range of websites using Php Wordpress, HTML5,Jquery, Javascript, knock-out.js and Bootstrap 3. Building clean, responsive websites and applications is my full time occupation. I keep up with the current changes in technology and continue to learn new ways and approaches to grow my skills and help build your business. My skill sets: - Php, Laravel, Code-igniter, Wordpress, Joomla. - HTML5, CSS3, Bootstrap 3 - Javascript, angularjs, backbone.js, knockout.js

    $12.00 /hr
    0 hours
    5.00
  9. Faisal Rehman

    Faisal Rehman Agency Contractor

    Linux Systems Administrator

    Pakistan - Tests: 2 - Portfolio: 2

    System Administration is the key area I’ve enjoyed a lot to work with from the very first day when I actually started my professional career. The achievements range from setting up, installing, configuring, troubleshooting & monitoring UNIX, Solaris & Linux servers, VoIP, Web & LAMP servers especially having CentOS, Ubuntu & Red-Hat as major distributions. Specialities: System Administration (Linux, UNIX, Solaris) FTP, DNS, BIND, LAMP Apache, Tomcat, MySQL IP Tables, CSF, APF Firewalls Servers Installation: yum, RPM, Source Bugzilla, Bedbugs, Jira Web Hosting, cPanel, WHM, SSL Nagios, Zabbix, Pandora FMS Server’s Monitoring

    Associated with: techwebweavers

    $20.00 /hr
    571 hours
    4.40
  10. mohamed khalaf

    mohamed khalaf Agency Contractor

    Senior Linux and VoIP Administrator,

    Egypt - Tests: 3 - Portfolio: 1

    With more than 4 years of Linux and Windows Administration , I will be able to Support and Help My Valued Clients using my full experience with a Very wide range of applications and services such like : Linux ,Centos ,Fedora ,FreeBSD ,Ubuntu ,Windows Servers ,Cpanel ,Plesk , Zpanel ,ISPconfig ,WHMCS ,Google Cloud Computing ,Rackspace ,AWS ,Digital Ocean ,Godaddy ,Apache ,Nginx ,PHP ,Fastcgi ,SSL ,Mysql ,Bind ,PHPmyadmin ,Wordpress ,Joomla ,Firewalls ,VPN ,FTP ,Mail Servers ,Jira ,Confluence ,Stash ,Fisheye ,GIT ,Asterisk ,ELastix ,and many more services I'm a good Team Player and Team leader as well ,and I'm willing to Take any opportunity to prove my abilities just to make the client satisfied so I can build up my profile with a perfect feedback.

    Associated with: EGY-TECH Agency

    $14.00 /hr
    486 hours
    4.90