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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 67 Zendesk projects are completed every quarter on Upwork.


Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.62.

Last updated: October 1, 2015
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Deepak Aggarwal

Deepak Aggarwal

.NET, MVC, JS, Jquery, SQL Srvr,API, Tester,Technical Support,Designer

India - Tests: 2

Passionate and motivated problem solver with 6+ years of experience in a broad range of technology stacks covering Development, Integration, Data, Infrastructure and Support. My highlights include: 1. Got TOP RATED Tag provided by Upwork recently 2. More than 3800+ hours remote work experience on Odesk 3. 5 stars rating from all upwork clients till now. 4. Mote than 5 Years experience of working remotely with big IT organizations such as Devfactory, gteam, Versata , gen3media, Zendesk support etc 5. 5 years experience of using Atlassian products -JIRA, JIRA Service Desk, and Confluence 6. Salesforce API Integration and development expert 7. Zendesk apps and widgets development expert 8. Six years experience of dot net development ( (2005-2013) using C#.Net and ) 9. MVC (2.0 - 5.0) 10. Linq, Entity framework(4-6), NHibernate. 11. Javascript, Jquery and it plugins, AngularJS 12. DNN (6-7) 13. ASP Classic 14. Web Services(SOAP/REST Services, asmx ,WCF, Web APIs), dot net window sercices development and WCF 15. Third party tool integration (MS Chart, go data Reporting, red controls, payment gateways etc). 16. Windows App and WPF 17. Reporting - SQL Server Reporting Services (2008 - 2010) , Crystal Report and Gooddata 18. Database - Microsoft SQL Server (2000-2014), MS Access 19. Five years experience of working with ticketing system platforms (Zendesk ticketing system, JIRA ticketing System, Mantis etc) 20. Good experience of Automated testing using tools such as Testcomplete, TestExecute, Junit, bash scripting etc 21. HTML5, CSS3, Handlebars 22. Designing Tools - Photoshop, Pagemaker, Coreldraw, Dreamweaver 23. Marketing Tools experience such as Act-On, Marketo etc 24. Miscellaneous - Podio, Slack, Heroku

88% Job Success
$15.00 /hr
4,080 hours

John Foote

John Foote

Zendesk Customer Support Specialist

United States - Tests: 8

I have over 20 years of customer service experience (email, IM chat, over the phone, and in person). For the past 6 years I have been using Zendesk, Ninjato, and other CRM software to offer users refunds; apply and cancel subscriptions; send individual emails; troubleshoot technical issues; resolve password requests; gather feedback, and address customer issues and questions. I also have significant experience using Skype, Microsoft Word, Microsoft Excel, Google Drive, Google Docs, Google Sheets, Google Hangouts, and GoToMeeting . Since 2008, I have become a seasoned pro at work-from-home customer support. I have a calm, professional demeanor and I am a capable multitasker. I am a quick learner and shoulder new responsibilities enthusiastically. I look forward to working with you as a customer service rep as well as your go-to-guy for any technical projects you might need assistance with.

40% Job Success
$20.00 /hr
1,356 hours

Megu Nakadai

Megu Nakadai

Customer Support Representative, Sales Manager and Appointment Setter

Philippines - Tests: 5 - Portfolio: 1

I have been working in a BPO and financial industry since 2007. I started as a Customer representative for Microsoft and got promoted as a Quality Analyst after a year. I worked for the company for 3 years then I stepped up and had a career with JP Morgan Chase Bank and worked as a Fraud Operations Expert. After 2 years, I decided to get out of my comfort zone and start working in a different turf, I fortunately got a job from ADP as a payroll expert, where in I process end to end payroll for small businesses in the United states. Then I heard about home based careers and it made me really excited and interested in working from home. In this way I can manage my own time, be with my family at all times and I am very much determined to be successful in this career.

100% Job Success
$6.67 /hr
4,237 hours

Andrey Sarapulov

Andrey Sarapulov Agency Contractor

Zendesk Consultant and Project Manager

Czech Republic - Tests: 8 - Portfolio: 5

Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

Groups: oTranslators, Pro Customer Service

Associated with: Andrey Sarapulov [company]

100% Job Success
$30.00 /hr
8,548 hours

Avinash Chandra

Avinash Chandra Agency Contractor

Ticket, Chat, Phone, Email Support Agent

India - Tests: 16 - Portfolio: 3

Greetings! I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I am experienced, competent and organized person with tested skills and capabilities in; > Customer Support ( Wordpress, eBay, Blog, PHP, Joomla, Marketing, eCommerce ) > Technical Support ( Windows XP, Windows 7, Windows 8.1, Mac OSX, Linux ) > Phone Support ( x-lite , skype , ring central , magic jack ) > Ticket Support ( Right Now, Helpshift, Zendesk , Kayako , HP Service Desk and many more ) > Live Chat Support ( Live Chat , Comm100, Zoho, Zopim, Livezilla, Velaro and many more ) > Email handling ( Gmail, Yahoo, Hotmail , Microsoft Exchange, Outlook, Office 365 ) > Admin Assistance ( Data Entry, Analysis, Processing, eBay & Megento, Web Research ) > Virtual Assistant ( Calender, Receptionist, Personal Assistant, Operator ) > Graphics Design : Logo Design, Header, Banner, Facebook Cover, Social Media, Business Cards, Design, Photoshop > Internet researching : Google, Bing, Wikipedia > Technical Writer : Computer related tips and tricks, Android, iOS and Windows Mobile support Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40+hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk :

Groups: Bluehost Developers and Designers, MailChimp Experts Group...

Associated with: Computer Help Online

$11.11 /hr
6,862 hours

Rafael Segovia

Rafael Segovia

Technical Support/Customer Care

El Salvador - Tests: 6

I am a confident self starter, I work well on my own initiative and as part of a team. Having gained skills and knowledge in my education and in the workplace I worked in a number of roles within the call center industry. In my current position, I am part of a team that reviews contractors’ work diaries since they are freelancers who work from home. We focus on enforcing company policies and procedures for over 600 employees which are located all over the world. I am resourceful, decisive, team-oriented who excels at envisioning and implementing present and future organizational needs. My performance and results reflect strong personal initiative, leadership, good judgment, discretion and accountability. I am a native English and Spanish speaker and my 8 year experience in the call center industry involves management, technical support, quality assurance and customer support.

$5.56 /hr
5,476 hours

waqas khaliq

waqas khaliq

Project Manager

Pakistan - Tests: 9

Dedicated Support professional offering versatile technical skills and proficiency in top of the line softwares available over the internet. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

100% Job Success
$15.00 /hr
11,924 hours

Harriet S.

Harriet S.

VA / Transcriptionist / Data Entry / Administrative

Philippines - Tests: 6

Worked in a BPO for 8yrs as an agent and officer and more than 20 yrs on administrative functions . I created various reports using a combination of word and excel files to help management analyze the status of the business on a daily basis. My core competency lies on high quality work ethics on customer service, timely delivery and confidentiality at all times. I am seeking opportunities online for new challenges to extend my knowledge and skills to help build your business.

100% Job Success
$3.50 /hr
1,428 hours

Kim Timothy Serrano

Kim Timothy Serrano

Technical Support Representative

Philippines - Tests: 6

Self-motivated and work-oriented person with the ability to work under pressure producing the same quality results. Having had the experience to work with different kinds of people with different cultural backgrounds, I have mastered communication in the English language. Has passion on computers and knows a lot about them. Became part of a team that is responsible for supporting and troubleshooting problems for the whole corporation’s computer networking in the Philippines; provided answers to clients by identifying problems; researching answers; guiding client through corrective steps. Provided technical support to users, troubleshot problems, maintained workstations and LAN performance.

$4.50 /hr
1,235 hours