Skip Tracing, Investigations, Collections, Legal and Customer Service
Superior and unmatched customer service and resolution ability. Experience in locating and notifying customers of delinquent accounts by mail, telephone and other communicable means as necessary all while following specific state by state guidelines as well as the standards of the FDCPA. Extensive skip tracing and investigational abilities and experience.
Senior Collections Specialist
06/2001 - 05/2013 HSBC Card Svc Inc 1421 Kristina Way, Chesapeake, VA
Experienced in all facets of the debt collection and financial industry; collecting on an array of accounts; ranging from NRE (non real estate) to RE (real estate) in delinquency anywhere from 10 days past due to charge-off status. Worked within a team environment as well as individually with little to no supervision. Experience in auditing accounts; risk management and quality control; all in which require extensive attention to detail. Collecting on mortgage loans that are in default. Observing, making determinations and creating solutions that would benefit both the customer as well as the company. Experience in the Legal Collections field managing multi-million dollar portfolios. Working one on one with attorneys to resolve and bring down delinquency; recommending and processing judgements; attaching assets on non-compliant customers, all while adhering to state by state guidelines within compliance; to reduce risk management. Created correspondence offering settlements as well as settled in full confirmations. Ability to multi-task and meet/exceed deadlines with extreme accuracy while remaining 100% compliant at all times. Provided exceptional customer service via inbound and outbound contact. Very successful and exceeded goals in every aspect of the collections and skip tracing field resulting in numerous, all expenses paid trips, plaques, trophies, tangible and non-tangible gifts and awards as well as receiving HSBC’s highest award and honor two years in a row, which was titled- The 4 Star Award. This prestigious award entailed being honored with a check for 5K by the CEO of the company. This award was only awarded to those employees whom excelled; not just based on personal and consistent goal achievement; but also encompassed all of the traits of an excellent employee; that set them above the rest. I have received extensive training throughout my career with HSBC and hope to find a company that I can take what I have learned over the years; my expertise, loyalty; dedication and passion and apply that to further my career; and feel confident that by doing so; look forward to becoming a great asset to any company.