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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 132 chat support projects are completed every quarter on Upwork.


Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.56.

Last updated: September 1, 2015
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  1. Autumn W.

    Autumn W.

    Customer Service/VA

    United States - Tests: 5

    I am highly skilled in office administration and customer service to be able to meet your needs in a timely and satisfactory manner. I have excellent telephone and email etiquette. I have advanced PC knowledge and skills, Internet, E-mail, Word Perfect, Microsoft Word, Excel, Outlook, Windows, Mac, Google, Quickbooks, Quicken, and Transcription. I am equally effective working in self-managed projects as well as a team member. I am very detail oriented and have excellent organizational skills and time management skills. I am honest, straight forward, respected and trusted by others. Some of the services provided are as follows: * Personal tasks * Experience with Zendesk, Ultracart for Orders, Amazon, Ebay, Paypal, etc. * Processing refunds through Ultracart, Amazon, and PayPal. * Administrative tasks * Secretarial duties (client contact, appointments, calendaring, etc.) * Travel arrangements * Billing (invoicing/collecting) * Customer Service * Vacation planning/Event Planning * Transcription * Office Support/Management * Proofreading * Phone Support

    Groups: Pro Customer Service

    $12.22 /hr
    3,378 hours
  2. Nathaniel Parsons

    Nathaniel Parsons Agency Contractor

    Versatile Customer Service and Support Professional

    United States - Tests: 9 - Portfolio: 8

    My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects include Customer Service, Client Support, Live Chat Support, and Email Support. Offline projects include basic websites, help desk setup, online services setup, onsite support, and remote assistance. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have invested in the technology that my office uses which includes 2 Windows 8.1 Laptops, 1 Windows 7 Laptop, Virtual Machines for a Client's specific needs, 1 MAC with an i7, iPad Mini (Version 1), 1 Chrome Book, 1 Android Tablet, and a iPhone 5C. We also utilize ISP Connections with 2 Companies for Redundancy TWC and Wowway at 50 Mbps and 110 Mbps. MAC is on a 100 Mbps out of Atlanta, GA. We have ISP VOIP Lines and Utilize Skype, and Zendesk Lines. We have clients that use BRIA and other PBX Systems. We can tailor services and billing to our clients needs. I personally train and work all projects first before a team member gets involved. Myself and My Team work with clients around the globe. That is how today's world functions. When I am not working for my clients and teams, I dedicate resources and time to causes around the globe. My love of technology and learning new things will always lead me in new directions. Online learning continues to help me build my skill set along with on the job experience.


    Associated with: AGS Solutions LLC Agency, Affordable USA Outsourcing, AGS Solutions LLC

    $14.00 /hr
    7,683 hours
  3. Jojo Miguel

    Jojo Miguel

    Bachelor of Laws (Graduate)

    Philippines - Tests: 7 - Portfolio: 1

    I am a Paralegal for more than two years. My experience in law office is enough for me to do the project. I'm an expert drafting contract or agreement, affidavit, researcher, prepare legal documents , and a pleader. Lastly I had prior experience in Data Entry, Virtual Assistant and Administrative Task. I am a fast and accurate writer, with a keen eye for detail and I should be very grateful for the opportunity to do the project. I am able to take on the responsibility of this position immediately, and have the enthusiasm and determination to ensure that I make a success of it. Allow me to do the project and I will assure to you that I can deliver it on or before the due date. I'm loyal, committed, dedicated and always online as full time freelancer on Odesk and immediately respond to your question or invitation for interview at anytime.

    $9.00 /hr
    8 hours
  4. Chandra prakash Y.

    Chandra prakash Y.

    Customer Service and Data Entry Specialist

    India - Tests: 4 - Portfolio: 5

    Hi, my name is Chandra and I am here to work and earn profit for me and for you. I work with young team who are fully skilled and can definitely prove to be an assets for you. In the end I would like to say that you can rely on me for some serious business. I am available 40+ hours per week and ready to work in LIVE US UK Time Zone. Availability can be increased further as per Business requirement. My official work times are US standard work times in EST/PST/CST; I am a fast learner, a dynamic person, the right choice and exactly the person you need to support your business.

    $4.00 /hr
    547 hours
  5. Ivan Acuna

    Ivan Acuna

    Ivan A

    Philippines - Tests: 9

    * Excellent troubleshooting skills (desktop, laptop, POS machines, printers, smartphones & gadgets) even in Remote connections * Excellent knowledge in virus & malwares removal * PDF creation, edting, converting to excel,word or image file * Video convertion to other format * Photo image cleaning using photoshop cloning -------------------------------------------------------------------------------------------- * Excellent Sales & Marketing skills (gain from selling brand new cars from Honda, Toyota and Kia Cars dealership) ABOUT me: - Started hitting keyboards at 386Dx computers, with windows 3.1 Familiar with MS-Dos 5.0, Windows 3.1, windows 95, 98 up to Windows 7/8 Installation and Configurations - Can easily guide, chat or talk to a customer/client with patience, diplomacy, professionally and positively to help address concerns and meet customer satisfactions

    $3.00 /hr
    0 hours
  6. Kathrina Opena

    Kathrina Opena Agency Contractor

    Homebased online typist/encoder/call center agent

    Philippines - Tests: 4

    My maturity, practical experience, and eagerness to work online will make me an excellent employee. I would love to be a part of your fast growing company, and am confident that I would be a beneficial addition to your staff.

    Associated with: VWPMA Business Development II, VWPMA Business Development III, VWP Manpower Agency, VWPMA Business Development I, VWPMA Business Development Team IV

    $3.89 /hr
    1,650 hours
  7. Julia R.

    Julia R.

    Translator(Russian, English, Ukranian) Copywriter

    Ukraine - Tests: 7 - Portfolio: 6

    A native bilingual Russian and Ukrainian speaker, a translator from Russian into English and Ukrainian and vice versa, a content writer available for short-term as well as long-term projects. I am an English philologist. I have such skills as learnability, responsibility, irresistible craving for perfection. I wrote different comments and articles in Russian blogs. I offer typing, transcription, proofreading, translations, copywriting in English, Ukrainian and Russian

    $6.99 /hr
    3 hours
  8. Luke Po

    Luke Po

    Experienced Customer Care Team Leader/Tech Support/Virtual Assistant/

    Philippines - Tests: 7

    I have worked as a Supervisor/Team Leader of Transcom under Comcast West Ip Tech account for almost two years. I manage a group of 12-17 agents under my supervision. As a team leader, I see to it they meet the account's required performance metrics, do weekly coaching to propel my team to achieve their fullest potential and do weekly call audits to match client's standards. As part of our scope, we prepare and generate reports through email using certain software applications on a daily and weekly basis. Also, we are trained for consultative selling and techniques in aligning product and services from other line of businesses depending on the client needs. As such, I am trained to coach team members on how to effectively sell. Before becoming a supervisor, I worked as a Technical Customer Service Associate of Convergys and Teletech Philippines for more than four years and two years, under Time Warner Cable and Kodiak accounts, respectively, which primarily deal with initial client interaction regarding multiple technical, internet, email and computer issues using superb customer service relations to ultimately contribute in attaining the team and site’s goals and performance rankings. I am a registered nurse with Emergency Department nursing background and training. I have excellent interpersonal relationships among colleagues. I have more than seven years of working in a call center industry. I am equipped with consultative sales training and marketing strategies for up-selling new products and services. Computer literate in multiple operating systems and software applications including but not limited to MS Office and WordPress. I have excellent English (Verbal, listening, reading and writing) skills, easily trained, people-oriented and can work with minimal supervision.

    $5.56 /hr
    0 hours
  9. Aiza Lorraine Cajuguiran

    Aiza Lorraine Cajuguiran

    Experienced Admin. Asst/Data Encoder/Email and Chat Support/Research

    Philippines - Tests: 3

    Good Day! Are you spending too much time handling administrative task? Would like to free yourself from tedious detail work so you can focus on building your business? I am working with a management services company specializing in credit card debt collecting, skip tracing, car repossession and legal management. We cater to clients that sets quota and turn around time (TAT). In my 10 years in this company, I have been trained to multitask, manage multiple high priority assignments and develop solutions to challenging business problems, meeting deadlines with strict expectations. I have the ability and experience in organizing, prioritizing, confidentiality of documents and detailed preparation of reports and projects. I also have broad base experience covering full spectrum of administrative duties, including executive support, office management, billing/invoicing, payroll administration, costumer care, database administration, document preparation (legal and non-legal). I have computer expertise, with proficiency in MS Word and Excel and a typing skill at 50-60 WPM. As an Admin Asst. working in a fast pace office environment, I have trained myself to be resourceful, to work effectively with minimal supervision and self-taught. In closing, I have a home office equipped with a computer/copier and scanner/printer and good internet connection. Thank you for taking time to review my profile and I look forward to hearing from you soon.

    $6.67 /hr
    0 hours