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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: August 1, 2015
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  1. Autumn W.

    Autumn W.

    Customer Service/VA

    United States - Last active: 9 hours ago - Tests: 5

    I am highly skilled in office administration and customer service to be able to meet your needs in a timely and satisfactory manner. I have excellent telephone and email etiquette. I have advanced PC knowledge and skills, Internet, E-mail, Word Perfect, Microsoft Word, Excel, Outlook, Windows, Mac, Google, Quickbooks, Quicken, and Transcription. I am equally effective working in self-managed projects as well as a team member. I am very detail oriented and have excellent organizational skills and time management skills. I am honest, straight forward, respected and trusted by others. Some of the services provided are as follows: * Personal tasks * Experience with Zendesk, Ultracart for Orders, Amazon, Ebay, Paypal, etc. * Processing refunds through Ultracart, Amazon, and PayPal. * Administrative tasks * Secretarial duties (client contact, appointments, calendaring, etc.) * Travel arrangements * Billing (invoicing/collecting) * Customer Service * Vacation planning/Event Planning * Transcription * Office Support/Management * Proofreading * Phone Support

    Groups: Pro Customer Service

    $12.22 /hr
    3,226 hours
    4.92
  2. Nathaniel Parsons

    Nathaniel Parsons Agency Contractor

    Versatile Customer Service and Support Professional

    United States - Last active: 2 days ago - Tests: 10 - Portfolio: 8

    My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects include Customer Service, Client Support, Live Chat Support, and Email Support. Offline projects include basic websites, help desk setup, online services setup, onsite support, and remote assistance. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have invested in the technology that my office uses which includes 2 Windows 8.1 Laptops, 1 Windows 7 Laptop, Virtual Machines for a Client's specific needs, 1 MAC with an i7, iPad Mini (Version 1), 1 Chrome Book, 1 Android Tablet, and a iPhone 5C. We also utilize ISP Connections with 2 Companies for Redundancy TWC and Wowway at 50 Mbps and 110 Mbps. MAC is on a 100 Mbps out of Atlanta, GA. We have ISP VOIP Lines and Utilize Skype, and Zendesk Lines. We have clients that use BRIA and other PBX Systems. We can tailor services and billing to our clients needs. I personally train and work all projects first before a team member gets involved. Myself and My Team work with clients around the globe. That is how today's world functions.

    Groups: salesforce.com

    Associated with: AGS Solutions LLC Agency, Affordable USA Outsourcing, AGS Solutions LLC

    $14.00 /hr
    7,563 hours
    5.00
  3. Abdullah Saoudi

    Abdullah Saoudi

    virtual assistant / customer service / Translator

    Egypt - Last active: 1 day ago - Tests: 12 - Portfolio: 6

    I have several years of Customer Service ,Data entry and Translation experience as well as experience in admin support , I am proficient in several different programs used by work from home companies like Vicidial , Zoiper ,freshdesk and Avaya ,Also i have been trained for LAMA , super in using Microsoft office Excel and word .

    $9.00 /hr
    147 hours
    4.99
  4. Ivan Acuna

    Ivan Acuna

    Ivan A

    Philippines - Last active: 2 days ago - Tests: 9

    * Excellent troubleshooting skills (desktop, laptop, POS machines, printers, smartphones & gadgets) even in Remote connections * Excellent knowledge in virus & malwares removal * PDF creation, edting, converting to excel,word or image file * Video convertion to other format * Photo image cleaning using photoshop cloning -------------------------------------------------------------------------------------------- * Excellent Sales & Marketing skills (gain from selling brand new cars from Honda, Toyota and Kia Cars dealership) ABOUT me: - Started hitting keyboards at 386Dx computers, with windows 3.1 Familiar with MS-Dos 5.0, Windows 3.1, windows 95, 98 up to Windows 7/8 Installation and Configurations - Can easily guide, chat or talk to a customer/client with patience, diplomacy, professionally and positively to help address concerns and meet customer satisfactions

    $3.00 /hr
    0 hours
    0.00
  5. Alana F.

    Alana F.

    Expert QA, Zendesk CSR Manager, Content Moderator, Debt Consultant

    Trinidad and Tobago - Last active: 1 day ago - Tests: 15

    I am 33 years of age, responsible, articulate and have a passion for providing stellar company support and I am a very customer-Oriented, sales driven person. I fully focus on Client expectations, affordable budget, detailed-oriented and knowledgeable of all office functions and E-Commerce data entry with a strong background in the business/administration field, Excels in multitasking in a fast paced environment, completing assignments within time and budget constraints, superior telephone,product research, customer service, and computer skills with proficiency in MS Word, Excel,Google Calender, Outlook, and PowerPoint. Ability to grasp new ideas and integrate them into desired results. I have 15+ years experience in the Customer Service, QA, HR and Sales industry, and over this 15 year period I've worked for three major companies with a variety of services/products to offer–from health care to telecommunications, and I am looking for stability and a long term position. I have an excellent sales and customer service record, have received various awards, including an award from the Project Manager of a U.S telecommunication campaign called BridgeVine, ranking me third out of 200 call center employees for outstanding customer service, sales and quality assurance. I was promoted to Customer Service Manager Supervisor-Evening Shift at this last call center job–KM2/BridgeVine Company, where I ensured the night team of 20 agents complied with QA, customer care and telemarketing standards, assisted with live chat and inbound calls during promotional periods with high call volumes, escalated complex issues to head office etc. I look forward to the opportunity of becoming a part of productive team and act as a valuable asset to the company/enterprise.

    $12.22 /hr
    2,759 hours
    4.51
  6. Connie J.

    Connie J. Agency Contractor

    Award winning Assistant*CSR Excellence* Work Theater Experience*

    United States - Last active: 08/11/2014 - Tests: 7 - Portfolio: 15

    I work in Cloud 8 so you can be in Cloud 9! Qualified Assistant on Odesk and Elance. Branding Statement: *Award winning Assistant* Project Collaboration* Customer Service Excellence* Work Theater Experience* If you need a jack of all trades assistant then I am your pick! How I achieved excellence: Diplomatically resolved customers complaints by listening Ability to follow instructions well and make decisions Motivated and able to operate under pressure and time restraints Maintained professionalism and privacy for clients and customers Maintained responsibilities effectively and concisely Effectively developed excellent communication skills by having a sympathetic and friendly outlook towards all types of people and cultures and worked with them in a manner of excellence Have real world work theater experience Administration and Legal Administration. Customer Service Representative and Sales,Personal Assistant. Brick and Mortar or Virtual, all is relative. Ability to be dynamic, competent, and entrepreneurial.All jobs are important. The drive for self motivation is always foremost on my mind and this gives me the ability to work in a virtual environment and provide outstanding service to your company.

    Associated with: CJ's Virtual Assistance

    $11.11 /hr
    990 hours
    4.85
  7. Carl Hyatt

    Carl Hyatt

    Paralegal and Administrative Assistant

    United States - Last active: 04/06/2014 - Tests: 4

    I have Associate Degrees in the fields of electronics, paralegal studies, business management, and Information Technology. I really enjoy doing legal research; I have overall about 4 years of experience in researching/Shepardizing using LexisNexis, FastCase, and Google Scholar. I am also available for proofreading and helpdesk support, as well as some light graphic design work or general research.

    $12.00 /hr
    0 hours
    0.00
  8. LAURA ALLISON

    LAURA ALLISON

    Proficient in Information Technology

    United States - Last active: 03/17/2013 - Tests: 3 - Portfolio: 1

    I am an experienced IT Technician. I am Knowledgeable of Windows 7/Windows XP, VPN connection, Symantec, Re-imaging desktops and laptops. I am also continuing my education in Information Systems. I am looking to secure a challenging position with a Professional Organization that rewards experience, achievement and commitment with growth.

    $5.00 /hr
    0 hours
    0.00