Customer Service & Call Center / Writer & Content Manager
'How you convey information affects how fun and engaging it is to read.'
Web content, travel writing, articles, tutorials:
The goal is a riveting tale that stirs people to take action.
Your business is much more than the service you provide.
It's about creating a rapport with every reader,
by telling the story of your work.
Excellent Writer & Experienced Customer Service Pro
Customer Service Pro with call center and contact center experience working remotely and in-person. I offer versatility. Everything from tech support for AppleCare to sales support for Amazon Marketplace vendors. I work from a quiet home office with high-speed cable Internet on a business-grade computer, a POTS landline phone, and dual monitors.
I specialize in providing customer support via email, phone, live chat and the Web, such as discussion boards and social networking sites. I've used many CRM, help desk and customer support ticketing systems including:
- Like tuning an instrument, I make adjustments that enhance the overall tone for each written piece.
- When condensing an intense medical journal article for a general audience, I avoid technical jargon and maintain mainstream readability.
- I write to satisfy my readers' thirst for knowledge with an article that's palatable enough to drink in one sip.
☛ Do you want to avoid fluffy, stuffy, distant, or stiff-sounding writing?
Then your search for a talented writer ends with me!
I always consider your target audience when selecting a voice for your work.
I offer a genuine, straightforward and informative writing style.
AP, MLA, Chicago Formatting
Written Content Styles:
♢ Travel Guides
♢ Review Writing
♢ Instruction Manual Writing
♢ Blogging and SEO Writing
♢ 'About' 'How to' and 'How Things Work'
What You Can Expect:
✔ Open communication and swift response to all communications.
✔ Correct formatting, grammar and spelling.
✔ Accurately proofread work.
✔ Detail oriented and well researched content.
✔ Consideration for: style and tone, structure and format, detail and research.
✔ Timely submission of all assignments, Guaranteed.
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