English Teacher and Soft Skills Trainer
United Arab Emirates
A professional/licensed teacher with over 2 years experience teaching English as a Secondary Language in Dubai, United Arab Emirates.
Almost 4 years experience as a Trainer/Teacher in the Business Process Outsourcing (Call Center) Industry teaching English, Microsoft Office Programs, Sales, Customer Service, Leadership, Service Quality, Call Center Management and Company Product Specifics.
Over 4 months of experience teaching Administration and Secretarial, Human Resource Management and Business Management Courses in the UAE.
A total of 4 years work experience in the field of Customer Service and Sales, from front-line to a supervisory position;
Exceptional command of the English language (Fluent Spoken and Written English) with strong report writing and presentation skills;
Highly proficient in the use of Microsoft Office Applications, namely MS Office Word, MS Office Excel, MS Office PowerPoint, MS Office Access and MS Office Outlook;
Extensive experience in data entry, research, module creation and learning and development program creation;
Consistently maintain an energetic and positive attitude and enjoy helping people;
Strong skills in Coaching and Mentoring, Organization and Time Management, Creating and Understanding Policies and Procedures, and Meeting Deadlines.