SEO, SMM, Tech Support
Last active: 25 days ago
SEO, SMM, Tech Support Specialist
I hold two Masters Degrees in Computer Applications, and a Bachelors in Business. My forte is Social Media Marketing (SMM), on- and off-page, with emphasis on SEO. I build quality traffic.
I have been working in various IT departments over the past 4 years; and Business Management and Consulting positions for over 15 years. Self-motivated problem-solver, I thrive in virtual work environments, taking on new and challenging tasks with ease. With a solid set of skills, excellent customer service, and the drive to find solutions, I am able to deliver the services you need.
I live in the US, and am available to work normal business hours in any US-based time zone. I have a command of the English language.
1) Industry competition - How competitive is the industry? Will a little bit of work do the job, or are we talking about "car insurance" levels of competitiveness?
2) Previous SEO work - Has the website had previous SEO work done? What was its quality? If it's had good SEO work done before, it might only need a bit of a steer. However, if it's had bad work done and it's received a penalty, that's a whole different ball game entirely. Similarly, what if there's been no previous work done but all of their competitors have been doing SEO for years? That would factor into it, too.
3) The type of SERPs - What shows up in the SERPs for their main keywords? For example, if a Map 7-set always appears, then you'll have to give a big focus to Google Places/Google+ Local, which could affect the type of work you need and ultimately the price.
Remote technical assistance and support for inquiries & issues related to computer systems, hardware & software. Respond to inquiries, run diagnostic programs, isolate problems, determine & implement solutions. Escalate issues if unable to resolve issues. Ensure company standards and procedures are followed in the delivery; including responding to and updating tickets entered by users, based on problem resolution procedures attempted.
-Updates documented process and procedures as needed
-Maintain daily performance of computer systems.
-Ask questions to determine nature of problem.
-Walk customer through problem-solving process.
-Clean up computers\Virus Removal
-Run diagnostic programs to resolve problems.
-Troubleshoot and Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
-Follow up with customers to ensure issue has been resolved.
-Run reports to determine malfunctions that continue to occur.
-Installation of computer systems, software; switches; and configuration of Cisco routers
Skills: Adobe Acrobat and PDF, Microsoft Active Directory, Windows 7/XP/8 Administration, Data Backup, Email Technical Support, VOIP Administration, Microsoft Office Software, Google Docs & Apps, Tech Support, Virus Removal, TCP/IP, Network Administration
New software analysis (SWOT), roll-out and issue resolution
Development of SOP for projects and departments
Training, scheduling, Payroll
Dispatching on-site technicians
Excellent written/verbal communication skills; relate well to various client personalities; share passion for the content in an effort to motivate a diverse set of clients.
Proficient in Quickbooks, Wordpress ,Microsoft Office and Google Docs; as well as a variety of software platforms