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Hire a CRM consultant today to manage business relationships and organize customer service, marketing and sales data. CRM consultants can set up email systems, manage call centers and find custom CRM solutions for all your business needs.

Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

Browse CRM job posts for project examples or post your job on Upwork for free!

CRM Job Cost Overview

Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

Upwork CRM Jobs Completed Quarterly

On average, 161 CRM projects are completed every quarter on Upwork.

161

Time to Complete Upwork CRM Jobs

Time needed to complete a CRM project on Upwork.

Average CRM Freelancer Feedback Score

CRM Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: May 1, 2015
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  1. Margo Northcutt

    Margo Northcutt

    Marketing Automation Expert, HubSpot Inbound & Pardot Certified

    United States - Last active: 2 days ago - Tests: 3 - Portfolio: 4

    Looking for a marketing automation expert? I have extensive experience with marketing automation setup, ongoing email marketing and nurture campaigns, segmentation, lead scoring, landing pages and forms, testing and analytics. I've worked mostly in HubSpot and Pardot (with Salesforce integrations), but am a fast learner on any platform you're using for marketing automation or email marketing. Services offered: - Marketing automation setup assistance - Email marketing, including drip/nurture campaigns - Forms - Landing pages - Segmentation and personas - Automation rules - Analytics - Basic Salesforce integration help - Dynamic content I was the in-house marketing automation expert for my last 2 employers (both mid-size B2B) where I oversaw the initial marketing automation implementation and built successful campaigns from the ground up. I also have Salesforce administrator and B2B sales experience, which has given me a leg up in my work and in understanding sales team needs. I'm a huge advocate of sales and marketing alignment and have worked across departments on a consistent basis to ensure clarity and smooth campaign execution. My work has always been focused on maximizing conversions, engagement, qualified leads, sales team efficiency and of course, sales! Specialties: HubSpot, Pardot, Salesforce, inbound marketing, lifecycle marketing, email marketing, segmentation, forms, landing pages, lead scoring, lead nurturing, online surveys, testing and analytics.

    $90.00 /hr
    588 hours
    0.00
  2. Mellissa Rempfer

    Mellissa Rempfer

    Income Development Coach, Business Development, and Trainer

    United States - Last active: 3 months ago - Tests: 2

    Everyone in business is looking to maximize their resources whether it is time or money. I walk the talk and help people grow in areas that they are weaker or need an extra set of hands. Whether it is a quick few hours to a long term project I bring all of my skill sets to bring out the best results for you. I can oversee and manage projects or develop a new program, training, or product. I can also help and take the burden of doing the time consuming tasks that drain or tax your capacity. Feel free to contact me. 25% of all my contracts get donated to charities.

    $50.00 /hr
    51 hours
    0.00
  3. Joakim Bergman

    Joakim Bergman

    Localization and CRM Manager

    Spain - Last active: 4 months ago

    A creative and organized project manager, with a wide variety of skills in many different areas. Being a big fan of the world renowned business coach Brian Tracy, Joakim has developed strong task management skills as well as adapted healthy work-life routines to stay as sharp as possible. Areas of expertise: ★★★★★ - Project Management ★★★★★ - Community Management ★★★★✩ - Online Marketing (incl. CRM) ★★★★✩ - Customer Monetization ★★★★✩ - Product Design / UX Design ★★★✩✩ - Business Development Joakim is commonly described as a person with a great sense of humour and a positive attitude, believing that anything is possible if you put in enough effort.

    $70.00 /hr
    0 hours
    0.00
  4. Dan Xavier

    Dan Xavier

    Interactive Product Manager & Digital Marketing Specialist

    United States - Last active: 10/26/2014 - Tests: 3

    I am an interactive product manager and Business Intelligence Analyst with a track record developing acquisition and retention strategies for Social Web, Mobile, and Internet. My product management work is known to have a customer-centric focus, largely incorporating best practices of User Experience Design to provide a more engaging and satisfying experience for customers on all interactive channels. I've found by blending Agile, Lean, and stage-gate methodologies, I have been able to quickly and efficiently deliver products into the market that meet consumer desires, and the demands of internal stakeholders. Through entrepreneurship I've had to wear many hats and put out many fires in order to build a business. As a result, I have a unique ability to manage multi-disciplinary projects and to navigate complex challenges.

    $50.00 /hr
    0 hours
    0.00
  5. Alexandra Ostrow

    Alexandra Ostrow

    Brand Strategist and Digital Marketer

    United States - Last active: 12/16/2013 - Tests: 3

    With a focus on social media, digital, and event marketing, I serve as a dedicated partner in building efficient and data-driven strategies for impact-focused brands and organizations. A New York City native and NYU graduate, I have over seven years of in-house and agency experience working for a wide variety of brands, including Mattel, JP Morgan Chase, The Michelin Guide, Cardozo Law School, local animal rescues, and more.

    $135.00 /hr
    0 hours
    0.00
  6. Marc Romeu

    Marc Romeu

    CRM Specialist

    Spain - Last active: 06/12/2014 - Tests: 4

    As a business consultant specialized in Salesforce with 1500+ hours of experience I have developed the following abilities: - Project management: Requirements analysis, Solution construction, Project Delivery. - Sales Cloud expertise: Building a pipeline, Opportunities management, Customer segmentation, Email and Social Media marketing. - Service Cloud expertise: Case management, Service cloud console, SLAs and Entitlements. - Force.com platform: Workflows and automation, Apex code, Sites, Data administration.

    $49.00 /hr
    0 hours
    0.00
  7. Michael Gisiger

    Michael Gisiger

    Experienced Online and Social Media Marketer

    Switzerland - Last active: 03/23/2014 - Tests: 1

    Until 2013 I worked as a consultant and a marketer for several leading Swiss IT consultancies within the salesforce.com and Microsoft ecosystems of business software. Since then I am a self-employed trainer and consultant. I also lecture about Enterprise 2.0, Social CRM, and Cloud Computing at SOMEXCLOUD Social Media Academy in Zurich, Digicomp Academy in Zurich, and at several universities of applied sciences in Switzerland. I studied economic history, media studies and business administration at the universities of Bern and St. Gallen. Since then, I received further training in marketing and public relations.

    $100.00 /hr
    0 hours
    0.00
  8. Teresa Kwon

    Teresa Kwon

    Nonprofit and Administrative Expert and Voice Talent

    United States - Last active: 12/19/2014 - Tests: 1

    I am a results-driven professional with success managing a broad range of corporate initiatives while planning, analyzing, and implementing solutions in support of achieving objectives. For 20 years I have helped nonprofits, local governments, and for profit businesses develop and implement strategic plans; manage multimillion dollar projects; implement training initiatives; prepare business plans and grant proposals; conduct research; develop program, conduct needs analysis and measurement and evaluation efforts; design and implement marketing and social media campaigns, and qualify for tax exempt (501(c)(3) status from the Internal Revenue Service. I also freelance as a voice over artist in English and Korean. (voice talent, voice work) and bring 6 years of voice work experience along with 7 as a theatre actor and 2 years as a radio host.

    $35.00 /hr
    0 hours
    0.00
  9. Kumar S.

    Kumar S. Agency Contractor

    Web and App Architect/ PM with 7 years of notable success in US/Can

    Canada - Last active: 07/28/2013 - Tests: 2 - Portfolio: 2

    Solution oriented IT Strategy Consultant and Entrepreneur with over 7 years of notable success, 5 of which have been with many fortune 500 North American companies as a Consultant and business manager while participating in client relationship management, project management, resource procurement, analysis and implementation of both OpenSource and Microsoft technologies in direct support of business goals.

    Associated with: Codemen Solutions Agency

    $66.67 /hr
    0 hours
    0.00
  10. Jacqueline Venable

    Jacqueline Venable

    Professional marketer, writer and editor who is dedicated to quality.

    United States - Last active: 27 days ago

    I love what I do and I believe you are only as successful as the knowledge you share. I have more than 20 years of expertise in marketing professional services, and bring an organized and strategic approach to every job. I led the marketing and proposal efforts of three national firms with responsibilities that included; proposal writing and editing, brand management, marketing strategy, advertising and collateral development, research, direct marketing, photography and general marketing services, as well as managing a team of 6 coordinators responsible for producing over 250 technical proposals in one year. I am experienced in crafting project pursuit plans designed to capture multiple levels of business development, building improved decision matrices, and conducting client research and competitor analysis and hold a Foundation level APMP certification. WRITING AND EDITING - Technical and conversational writing skills that captures, thought proof statements, the value a firm provides to the client. MARKETING PLANS, BROCHURES AND BRAND MANAGEMENT - Design and/or redesign collateral materials including brochures, presentations, stationary & business cards, procedure manuals, websites, and more. CRM DATABASE MANAGEMENT - Capturing the relationships of projects to clients and employees is essential to building a business. I take your existing information and create the essential links/relationships and then train your employees how and why to use a CRM system. Report design is also available. PROPOSAL WRITING AND PLANNING- From kick-off through print production I work with your staff to develop schedules, compliance matrices, storyboards and quality review processes to identify gaps and provide guidance on course correction at milestones throughout the proposal process. SELECTED ACCOMPLISHMENTS - Development of a firm-wide Project Pursuit Plan designed to capture multiple levels of business development activities, improved go/no go decision matrix, client research, competitor analysis. - Updated proposal response process from Go/No Go through close-out: redefining scheduling, CRM and filing structures, and value-based messaging. - Implemented internal quality review process reducing errors seen by our "internal" clients by 90%. - Developed and maintained intricate proposal response process including setup and editing of text library. - Established and rolled out a new proposal process improving accountability and quality measures. - Rewriting of all boiler plate text to support value added messaging. - Oversight of all RFQ/P/Interview team kick-off meetings and pre-interview coaching. - Increased success of sales pursuits through the development of creative collateral communication and team collaboration. - Led the development of brand standards and a company-wide strategy resulting in improved brand consistency and awareness. - PR strategy development involving internal and external clients resulting in a 15-20% increase in media hits.

    $45.00 /hr
    30 hours
    0.00