Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Gary Garrett

    Gary Garrett

    Experienced sales, marketing, and customer service professional

    United States - Last active: 14 days ago - Tests: 11

    I have over 30 years experience in training sales teams and creating marketing campaigns for various sized retailers and wholesalers. Just retired as sales manager for a designer-wholesaler of home decor and bedding products. Need ideas and/or copy for sales manuals or marketing campaigns? I'm ready to put my experience and talents to work for you.

    $10.00 /hr
    83 hours
    0.00
  2. Kristine Joy Arena

    Kristine Joy Arena

    VA/customer service/sales/ & marketing specialist

    Philippines - Last active: 10 hours ago - Tests: 10 - Portfolio: 2

    For the last 5 years I've been working as a part time sales and marketing officer for insurance companies and as well as with beauty and cosmetics companies. And also as full time sales/ billing specialist for AT&T, customer service level 3 rep, technical support, order takers, order trackers, retention specialist for at&t still and for 1-800 flowers.com & justfab.com respectively. With this experiences I was able to do multi-tasking, provide excellent customer service, order taking, data mining, do outbound and inbound calls, and was familiarize to the different facets of the bpo world and companies. This made me open to changes and being flexible.

    $5.00 /hr
    82 hours
    0.00
  3. Sumon Das

    Sumon Das Agency Contractor

    Tele Marketing, Outbound Sales, Customer service.

    Bangladesh - Last active: 10 hours ago - Tests: 2 - Portfolio: 1

    My name is Sumon from Bangladesh. More than 3 years experience as accountant and Chief Sales Manager at S. M. Engineering Workshop forced me to come here and build a career as a Tele-Marketer. I want to work for a respectable firm.I don't waste time on the phone and I don't putter around the computer. I am here to work with all my efficiency, integrity and diligence for taking the company to the next level and enhancing the profits of the company and establishing strong customer relationships. My active approach and experience can help in achieving the customer satisfaction.

    Associated with: Honesty (Expert Lead Generator)

    $4.44 /hr
    1,551 hours
    0.00
  4. Whitney Sarallo

    Whitney Sarallo

    Marketing/Administrative/Customer Service/Creative Design

    United States - Last active: 1 day ago - Tests: 2

    My background includes a great deal of time doing freelance marketing. I am advanced in Adobe software, specifically In-Design. Along with programs such as Microsoft Office and customer service generated work desks. My Bachelor's Degree is in Marketing and I am almost complete with my MBA in Hospitality Management. I am very organized, hard working, efficient, and able to do just about any customer service or design related project you can offer me!

    $19.00 /hr
    753 hours
    0.00
  5. Jenna Brown

    Jenna Brown

    Spanish Translation, Localization, Copywriting and Customer Support

    Spain - Last active: 1 day ago

    With 12 years experience (5 of which managing a publishing and content team) in the localisation and translation areas of globally recognised companies, I boast a wealth of experience relating specifically to the Spanish market. My experience could assist in growing companies that wish to enter or improve their position within the Spanish territory. My experience includes: Managing, translating, testing and maintaining websites Customer Support Team management SEO CRM Copywriting Briefing of creatives and banners Analysis Market research Legal translation I am available for a limited number of hours per week to offer any of the above services.

    $15.00 /hr
    111 hours
    0.00
  6. Brandi T.

    Brandi T.

    Virtual Assistant | Social Media Strategist | Marketing Enthusiast

    United States - Last active: 10 hours ago - Tests: 7

    Overwhelmed and need some help? Finding the right freelance candidate to come on board to help with tasks can be daunting. You need someone who can count on and trust. You'll need this rock star to get up to speed quickly, take ownership of their tasks, and most importantly --- deliver results. You've found that key person - me. Over the past several years I have been building a dynamic skill-set and gaining experience in all aspects of business and marketing strategies. I have a large variety of experience across many industry verticals in small-medium companies and startups. My broad-based background encompasses an exceptional work ethic within a rapidly changing marketplace. I have experience with Marketo, Infusionsoft, Unbounce, Lead Pages, Optimize Press, WordPress, Photoshop, ACT-ON, Constant Contact, Mail Chimp and several other platforms. I truly love challenges and learning new ways to innovate. I'm constantly staying up to date on new technologies, market trends, and best practices. I'd love to speak to you about opportunities where I can bring my wealth of experience to help your organization while also continuing to grow my skill-set.

    $27.78 /hr
    1,367 hours
    0.00
  7. Milagros Teixido

    Milagros Teixido

    English - Spanish Translator and Online Marketeer

    Argentina - Last active: 1 day ago - Tests: 1

    I'm an innovative and proactive professional, with excellent multitasking and interpersonal skills. Able to perform efficiently in fast–pace environments. I have extensive knowledge and experience in Translations, Customer Care, Marketing, Online Advertising and Ad Serving Tools. Great organizational, analytical and problem solving skills, fully committed to achieve and maintain high quality standards. For the past 10 years I've been working on: - Standardization of commercial documents (in both English and Spanish). - Development of training documentation (in both English and Spanish). - Production of promotional copy on Web sites, newsletters, and training assets for the English speaking market. - Coordination of outsourced translation services for other languages (such as German, Chinese, Russian, Dutch, French, Portuguese) including resource selection, copy approval and QA. - Facilitation between Account Managers, Customer Care and Development to decrease turn-around and delivery times. - Web solutions and Internet marketing consulting: including bilingual copy writing and SEO - Customer support and consulting on ad serving tags implementation, best practices and problem solving.

    $27.50 /hr
    1,480 hours
    0.00
  8. Sean Gillespie

    Sean Gillespie

    Product Manager and Social Media Consultant

    Canada - Last active: 6 days ago - Tests: 2

    I'm a digital artist and self taught programmer. I have a generous understanding of HTML, CSS and Javascript and a long-standing relationship with Photoshop and Illustrator, as well as video editing applications. I have filled diverse roles in various corporate IT environments.I feel that I am more than capable of taking on any new challenge which is presented to me in a professional capacity.

    $16.67 /hr
    787 hours
    0.00
  9. Melanie I.

    Melanie I.

    Experienced Travel Manager/Ops Manager/VA & Project Manager

    Canada - Last active: 2 months ago

    My goal is to find interesting and challenging projects which allow me to utilize my vast talent base to increase the value of the customer brand or experience. I have successfully completed several multi-faceted projects (including a national merger, company audit, new technology implementation, acquisitions, etc) across several verticals working with a diverse and global team. These projects were for a variety of clients from a small technology start-up to a global food processing company involved in Lean Management. My experience is varied and vast (just how I like it). I am a person who catches on quickly and is not afraid to jump in and get the work done. Although my professional experience is predominantly in the travel industry it does lend itself to a myriad of business and technologies. If you need help with account or project management, scheduling, event management, staffing, travel arrangement, client relationship management, customer service, personal assistance, account and client implementation, training, customer solution management then I am the person you should hire! Real-World Experience: -Highest billed staffing hours in my department -Part of the team who turned around an audit failing global food processing plant -Lowest attrition rate in my division -Highest customer satisfaction rate (internal and external) -Successfully implemented customer satisfaction programs (Thanks A Million and Ask for the business)

    $27.78 /hr
    0 hours
    0.00