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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,238 Customer service projects are completed every quarter on Upwork.

1,238

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.68.

4.68
Last updated: September 1, 2015
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  1. Gaurav Singh

    Gaurav Singh

    Experienced Customer Service/Marketing/Sales/ Professional

    India - Tests: 5

    My name is Gaurav Singh. I am 27 yrs old. I am very enthusiastic person and a team player. I have worked with companies like IBM and EXPEDIA. I have expertise in customer Relations, customer Support, Marketing, lead generation on LinkedIn and appointment setting.

    $10.00 /hr
    1,484 hours
    0.00
  2. Maria Ellaine Ong

    Maria Ellaine Ong

    Reports Analyst, Appointment Setter, Researcher, Customer Service

    Philippines - Tests: 5

    I believe in an honest and efficient hard day’s work. I get self-satisfaction from pushing myself to the limit, knowing that all my efforts are going to pay off. I am committed to anything I do and provide results. I have been working in the BPO industry for more than 5 years now. The positions I have handled within this period are Technical Support, Customer Service, Order Entry, Floor Coordinator and Reports Analyst. I have developed skills over the years that help me in providing excellent and quality service in any field. As a Reports Analyst for a Sales and Technical account I create and update dashboards such as Customer Satisfaction (CSAT), Quality and Sales. I have advanced skills in Microsoft Excel 2013, 2010 and 2007. As a Customer Service Agent I have experienced working in a voice and non-voice environment namely, chat and email support. I've handled technical inquiries regarding cable, internet and phone connectivity as well as general inquiries, billing and sales. I also have experience working as a virtual assistant with tasks such as research, lead generation, data mining, data entry and appointment setting. I use tools such as SalesForce to enter leads, accounts and sending email, Google Docs, Google Calendar and TeamViewer. I am a fast learner, accurate, detail oriented and efficient. I am hoping to hear from you soon. Thank you!

    $3.33 /hr
    1,128 hours
    0.00
  3. Milagros Teixido

    Milagros Teixido

    English - Spanish Translator and Online Marketeer

    Argentina - Tests: 1

    I'm an innovative and proactive professional, with excellent multitasking and interpersonal skills. Able to perform efficiently in fast–pace environments. I have extensive knowledge and experience in Translations, Customer Care, Marketing, Online Advertising and Ad Serving Tools. Great organizational, analytical and problem solving skills, fully committed to achieve and maintain high quality standards. For the past 10 years I've been working on: - Standardization of commercial documents (in both English and Spanish). - Development of training documentation (in both English and Spanish). - Production of promotional copy on Web sites, newsletters, and training assets for the English speaking market. - Coordination of outsourced translation services for other languages (such as German, Chinese, Russian, Dutch, French, Portuguese) including resource selection, copy approval and QA. - Facilitation between Account Managers, Customer Care and Development to decrease turn-around and delivery times. - Web solutions and Internet marketing consulting: including bilingual copy writing and SEO - Customer support and consulting on ad serving tags implementation, best practices and problem solving.

    $27.50 /hr
    1,772 hours
    0.00
  4. Maximillan Manansala

    Maximillan Manansala

    Advance Customer Service Representative for Dishnetwork U.S.A.

    Philippines - Tests: 3

    To render a high level of professional service to companies or business entities in need of particular services corresponding to the qualifications and services as stated in the attached Curriculum Vitae with Personal and Financial enhancements as secondary objectives. Advance Customer Service Representative for Dishnetwork U.S.A. (the international client of SPI Global Inc.) Effectively documents & facilitates technical troubleshooting, billing and accounts reconciliation, shipping, and work order processing while maintaining a high level of program/product knowledge and the meeting of service level agreements. (Recipient : Best agent award in May and July, 2011) Accounting and Marketing executive with excellent communication and interpersonal skills. Well versed in oral and written English and Filipino. Resourceful, detailed, self-motivated leader and team player. Experienced in customer service and dealing with people at all levels. Dedicated, computer literate and willing to extend work hours. Excellent coordinator and trainer.

    $11.00 /hr
    5,514 hours
    0.00
  5. Whitney Sarallo

    Whitney Sarallo

    Marketing/Administrative/Customer Service/Creative Design

    United States - Tests: 2 - Portfolio: 4

    My background includes a great deal of time doing freelance marketing. I am advanced in Adobe software, specifically In-Design. Along with programs such as Microsoft Office and customer service generated work desks. My Bachelor's Degree is in Marketing and I am almost complete with my MBA in Hospitality Management. I am very organized, hard working, efficient, and able to do just about any customer service or design related project you can offer me!

    $19.00 /hr
    1,305 hours
    0.00
  6. Ashok Hora

    Ashok Hora

    Recruiter/ Experined Web Researcher/ Data Entry Professional/ VA

    India - Tests: 2

    If you are looking for an assistant to help you in your daily tasks, I can offer you the following services : organizing your schedule, setting up your appointments, handling your emails administrative support taking care of reviewing and assessing applicants for hire via Skype data entry (fast typer) Recruitment Other HR and Administrative task. I am a very responsible and well organized person. I take my duties very seriously and fully commit myself to obtaining the best results. I have the ability to stay calm under pressure and concentrate on finding solutions. I am a sociable person with very good communication skills. My developed sense of humor and team spirit help me integrate and find my place in a group. Advanced knowledge of MS Office: Word, Excel, Access and Power Point;

    $3.33 /hr
    1,460 hours
    0.00
  7. Kate Margoth Pili

    Kate Margoth Pili

    Admin. Asst., Customer Service and Technical Support Professional

    Philippines - Tests: 2

    Customer Relationship Manager/Associate with more than 7 years of experience in debt collecting and understanding client’s financial status. An individual that has a background in Business and Financial Analysis of different accounts of a client. A very competitive and goal oriented individual that has knowledge in certain computer applications/softwares such as Microsoft Office: Word, Excel, Powerpoint and Access, Basic HTML and Database Management. With excellent written and communication skills that may be used in a very diverse environment.

    $6.67 /hr
    1,508 hours
    0.00
  8. Chrissia Lagman

    Chrissia Lagman

    Call Center Agent/ Data Encoder/Q.A

    Philippines - Tests: 2

    My objective as an applicant is to be able to acquire a job that will enhance my professional skills and be able share what I have learned from the different companies that I have work with. I've been into call center industry for over 6 years and I've developed my skill as a Customer Service Representative. Also, I worked as a Back Office Support Staff. My main responsibility is to make sure that the payments from the customers were posted on their account before the month ends. I was able to developed my typing skills since we have a lot to post on the ledger and I am supposed to meet the monthly deadline. Also, I need to update the client with the daily posting of checks by sending her a tracker of the checks that came in on a daily basis.

    $4.44 /hr
    2,025 hours
    0.00
  9. Merian Malasaga

    Merian Malasaga Agency Contractor

    Experienced Customer Service

    Philippines - Tests: 4

    I have over 9 years of experience in the customer service department. I came in as a customer service representative and eventually got promoted as a team manager. I handled Voice Support, Inbound Sales, Email and Chat support as a team manager. Being in the customer service department for more than 9 years, I know it is very important to have an exceptional customer service skills for a company's growth and survival.

    Associated with: TRISIS Contact Solutions

    $5.56 /hr
    1,168 hours
    0.00
  10. Hector Serania

    Hector Serania Agency Contractor

    Digital Support Specialist -Daily Review Response

    Philippines - Tests: 4 - Portfolio: 3

    Obtain an online job where I can maximize my computer and communication skills, quality assurance, program development, and training experience. Position as Technical Clerk in Gulf country with 2 years actual experience, in a Petrochemical company doing office works such as documentation, email correspondence filing and printing documents. Knowledgeable with MS office. Customer service representative (technicial support for linksys networking device through Chat support. A certficate holder of a 2 year computer technician course from AMA computer learning center.

    Associated with: Golden Ratio Customer Experience Solutions

    $4.50 /hr
    1,966 hours
    0.00