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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 697 Customer support projects are completed every quarter on Upwork.

697

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: August 1, 2015
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  1. Narz Escasinas

    Narz Escasinas Agency Contractor

    Customer Service Expert

    Philippines - Last active: 1 day ago

    I have 4 years of experience in Customer Service assisting U.S. and Australian customers. I was trained at a large Call Center in the Philippines and served as Team Lead for 1 year. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. I am a full-time freelancer and can work Australian or U.S. business hours.

    Associated with: XStream Solutions International Agency

    $10.00 /hr
    182 hours
    0.00
  2. Stephen Cichon

    Stephen Cichon

    Data Entry Specialist

    Philippines - Last active: 13 days ago - Tests: 3

    I am a very hard working person. Willing to work and learn new things. Worked as an IT professional with nearly 5 year experience in various organisation responsible for data entry & data analysis work. I have considerable exposure and skill to handle data entry projects. I have great communication skills.

    $3.33 /hr
    0 hours
    0.00
  3. Jennielyn Layco

    Jennielyn Layco

    Application

    Philippines - Last active: 16 days ago - Tests: 2

    I am enthusiastic, reliable and hardworking individual who has over 9 months experience of giving professional, efficient and quality service to a few call center companies. Skilled in communicating with clients over the phone or e-mail support. My forte's are customer service with support as I have experience with this field for a well known business process outsourcing company. I also have quick grasp on task that needs to be done and is very eager and serious with getting positive reviews. My goal is to provide excellent customer service. I believe that customer service representative is responsible for providing effective customer service and this is exactly what I intend to do.

    $3.50 /hr
    0 hours
    0.00
  4. Gerardo H.

    Gerardo H.

    IT Specialist

    United States - Last active: 1 day ago - Tests: 1 - Portfolio: 2

    For over the last 8 years, I have acquired professional skills from the solid experience of performing different types of task in job roles that made me develop a wide range of core values including but not limited to the following areas: Computer & Technical Literacy. • Computer-literate performer with extensive software proficiency covering wide variety of applications. Leadership/Management Skills. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Problem-Solving/Reasoning/Creativity. • Innovative problem-solver who can generate workable solutions and resolve complaints. Analytical & Research Skills. • Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Planning/Organizing. • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Flexibility/Adaptability/Managing Multiple Priorities. • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Communications Skills (listening, verbal, written). • Exceptional listener and communicator who effectively conveys information verbally and in writing. Interpersonal Abilities. • Proven relationship-builder with unsurpassed interpersonal skills. Multicultural Sensitivity/Awareness. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Team worker. • Resourceful team player who excels at building trusting relationships with customers and colleagues.

    $15.00 /hr
    0 hours
    0.00
  5. Javeria A.

    Javeria A.

    Javeria Ali

    Pakistan - Last active: 10 days ago - Tests: 1 - Portfolio: 1

    I am an enthusiastic social media marketer. I have been doing freelance social media work for 3 years now. I am working as Creative Manager for Nestle , TetraPak , Samsung Mobile , Rivo Mobile , Dell & Orient Electronics . I am managing there whole digital portfolio starting from ideation to execution. I am an extremely self-driven individual with a passion for creative ideas and all things Digital.My biggest strength is communication (written and verbal), along with an attitude to get things done on time and with full commitment. A good challenge drives me crazy.

    $10.00 /hr
    43 hours
    0.00
  6. Gerald Gawat

    Gerald Gawat

    Mr. Gerald G. Gawat

    Philippines - Last active: 1 day ago - Tests: 1

    I am individual with over 6 years of experience in the call center Industry. With that being said I have already developed good communication skills, Mastered being effective and efficient all the time in what I do and Multitask to be productive and provide good numbers to my Client and Employer. On my previous job in Sykes I was a Collections Specialist. We do outbound calls to customers with overdue in their account. We make sure to provide Customer Satisfaction in the process and make sure to end the call with a Solid Payment Arrangement. The job entails a Specialists to have Good and Firm tonality as to not offend and set the flow of the conversation. Good Rebuttals and Reversals is a good skill that I have acquired and that made me overcome strong rejections from Customers. We are set and trained to work in a setup where there are KPIs or Metrics to be followed. Proud to say that I am able to meet them and be well compensated with Bonuses for a job well done. I would be interested for offers for a part time job that I can relate my previous experience. I would be open for offers and be open for negotiations.

    $6.67 /hr
    447 hours
    0.00
  7. Maria Rodelia Sibal

    Maria Rodelia Sibal

    If you need anything done, I'm the woman for the job.

    Philippines - Last active: 5 days ago - Tests: 2

    My work experiences make me suitable for any kind of job. I worked as a teacher for four years and worked in the BPO industry for more than ten years. My background includes working in sales, billing and technical support. I also have experience handling inbound/outbound calls, chat, ticket and email support, data entry and appointment setting. I have excellent customer service skills, I am reliable and take great pride in always giving my best in all that I do. If you need anything done, I'm the woman for the job.

    $7.00 /hr
    3,132 hours
    0.00
  8. Jun Kevin Flores

    Jun Kevin Flores

    Customer Service Representative/ Phone Support/ Virtual Assistant

    Philippines - Last active: 2 days ago - Tests: 3 - Portfolio: 1

    For almost 3 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

    $3.00 /hr
    547 hours
    0.00