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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 646 Customer support projects are completed every quarter on Upwork.

646

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: September 1, 2015
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  1. Karla B.

    Karla B.

    Superb Executive Admin who's a Jill of all trades

    United States - Tests: 1

    Working at different companies for over 20 yrs., both large corporate and small family owned, I have gained an enormous amount of skills and diversity. Because I learned to play so many different types of an assistant to my supervisors. I believe my success is due to my ability to not only perceive my superiors and my clients needs and wants, but develop realistic and unique solutions that satisfies both my supervisors and clients requirements. I also have my own home based business in Direct Sales which has taught me the discipline to be the employer and employee. Managing myself with time while multitasking makes me a wonderful candidate for virtual jobs. Not only do I have an extensive amount of administrative skills, I am now a team builder and leader as well. In saying all of this I am more than qualified to handle your tasks.

    $16.00 /hr
    116 hours
    0.00
  2. Samer Saad

    Samer Saad

    Windows Server Administrator , Web Hosting , Parallels plesk

    Egypt - Tests: 9

    Over the last 12 years, i have been CEO (admin) for 2 web hosting companies , I am responsible for over 100 Windows (2003 , 2008 & 2012) servers as windows administrator , managing (IIS 6 , 7.5 & 8) , i have good experience with WHM , Cpanel for Centos (5,6) & Parallels Plesk automation, i am looking for Windows servers administration jobs , seeking opportunities to manage web hosting business for both linux & windows servers running Cpanel & Parallels . Windows Server 2012 Administration Certified Field of experience : Windows Server 2003, 2008, 2008 R2 & 2012 Web Servers: IIS Web server 6/7/8 Networking: TCP/IP, UDP, DNS, SMTP, FTP , DHCP, SSL, HTTP, HTTPS. DNS Services VMware Virtualization Active Directory, user and computer management Active Directory setup and maintenance Database: SQL 2005/2008/2012 . Group Policy Management Console (GPMC) NTFS File and Share permissions Windows Server Migrations Windows Server security Software Install Configuration: VB.NET, .NET 3.5 & 4.5 , SQL Server, Outlook Express .

    $16.00 /hr
    1,070 hours
    0.00
  3. Gerardo H.

    Gerardo H.

    Developer

    United States - Tests: 1 - Portfolio: 2

    For over the last 8 years, I have acquired professional skills from the solid experience of performing different types of task in job roles that made me develop a wide range of core values including but not limited to the following areas: Computer & Technical Literacy. • Computer-literate performer with extensive software proficiency covering wide variety of applications. Leadership/Management Skills. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Problem-Solving/Reasoning/Creativity. • Innovative problem-solver who can generate workable solutions and resolve complaints. Analytical & Research Skills. • Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Planning/Organizing. • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Flexibility/Adaptability/Managing Multiple Priorities. • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Communications Skills (listening, verbal, written). • Exceptional listener and communicator who effectively conveys information verbally and in writing. Interpersonal Abilities. • Proven relationship-builder with unsurpassed interpersonal skills. Multicultural Sensitivity/Awareness. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Team worker. • Resourceful team player who excels at building trusting relationships with customers and colleagues.

    $35.00 /hr
    0 hours
    0.00
  4. Amelie Isabelo

    Amelie Isabelo

    customer service representative

    Philippines - Tests: 1

    Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability. Used consultative selling techniques to provide leads for telesales personnel. Greet transfer and hold calls Build rapport, listen, clarify and manage conversational flow Manage upset customers, conflicts and challenging situations Deliver outstanding service, exceed expectations and build long-term loyalty Work in teams and in a self-directed environment

    $4.44 /hr
    0 hours
    0.00
  5. David Mango

    David Mango Agency Contractor

    Facebook Ad Expert/ Social Media Specialist

    United States - Portfolio: 1

    Professional individual with extensive experience driving targeted traffic using Facebook Ads, Pinterest and Twitter. With consistent Facebook Ad Click Through Rates in the 3-12% range ( where 2% is very good), I leverage my over 6 years of ad copy writing to bring CTR up at the same time bringing costs down. More traffic for less money....now we are talking!

    Associated with: Mango

    $22.00 /hr
    0 hours
    0.00
  6. Fabian Linton

    Fabian Linton Agency Contractor

    Inbound Customer Service Expert for Amazon.com

    Jamaica - Tests: 3 - Portfolio: 1

    I'm a Customer Service Representative at an elite company in Jamaica for the Amazon.com website. In my years of experience as a Customer care Representative i have master the art of multi-tasking while on the Job. I can type moderately fast enough and I can manage documents such as Excel, Powerpoint, Word, and Publisher. I have a Knowledge as well as skill in knowing types of documents and how to type them as expected. I have covered a variety of training which includes Accounting, Data Entry, Filing, as well as having my Caribbean Examination Council Qualifications with good grades to back my true knowledge of what i do and love doing. I am a singer at heart as well as i do some poetic writings at times. Here is a summary of all the task Im experienced in: - Accounting - Data Entry - Customer Service - Customer Support Services - Manipulation of Data using (Excel, Access, Word, Power Point, Publisher) - Order Processing - Tracking Packages - Emailing - Administering Meetings

    Associated with: Faboo's Networking Union

    $3.36 /hr
    0 hours
    0.00
  7. Serlic I.

    Serlic I. Agency Contractor

    Serlic Ibarra

    Nicaragua - Tests: 4

    I have worked for over 18 years in many areas of the BPO industry that go from, sales & customer service to building new companies (start-ups) from the ground up. provide high standard quality service to companies that are in need of just that. Through my years in call centers I have develop several skills from practice, constant training courses and seminars. These are some of my Skill Highlights: • Sales • Business development • New product delivery. • Client account management. • Negotiation expert. • Employee relations. • Self-motivated. • Strategic Planning • Customer service • CRM • Sales Management. • Team Leadership • Digital Marketing • Training and training material development. • B2B Prospecting I take pride in the work I do regardless of the pay. I believe all work should be done with dedication and always aiming for self improvement. We never stop learning after all. A bad example (being recommended to place one), would be the lack to dedication an executive may have when representing a company through the task they been assign. Ownership must be part of the attitude you take when engaging with any person on a business call. Whether is a simple inquiry or a serious issue, we must demonstrate that we can go the "extra mile" as we would like others to do for us.

    Associated with: Core Staffing Agency

    $10.00 /hr
    0 hours
    0.00
  8. Maria Rodelia Sibal

    Maria Rodelia Sibal

    If you need anything done, I'm the woman for the job.

    Philippines - Tests: 2

    My work experiences make me suitable for any kind of job. I worked as a teacher for four years and worked in the BPO industry for more than ten years. My background includes working in sales, billing and technical support. I also have experience handling inbound/outbound calls, chat, ticket and email support, data entry and appointment setting. I have excellent customer service skills, I am reliable and take great pride in always giving my best in all that I do. If you need anything done, I'm the woman for the job.

    $7.00 /hr
    3,158 hours
    0.00
  9. Dusan K.

    Dusan K.

    Customer Service & Support|Data Entry|Data Analysis|

    Serbia - Tests: 7 - Portfolio: 2

    I finished "Singidunum" University in Belgrade, Serbia. There I studied fast typing, marketing, trade, monetary policy, accounting, commerce etc. Gained experience on email and over phone support while working for Amazon, as Seller Support agent for UK marketplace. Furthermore, I worked for The Body Shop UK, USA and Canada as Customer Care Representative. I also have good experience in the following areas: Microsoft Office, SAP, JIRA, CyberSource, Customer Service Central, Customer Support, Seller Central, Seller Support (phone and email).

    $5.00 /hr
    983 hours
    0.00
  10. Gerald Gawat

    Gerald Gawat

    Mr. Gerald G. Gawat

    Philippines - Tests: 1

    I am individual with over 6 years of experience in the call center Industry. With that being said I have already developed good communication skills, Mastered being effective and efficient all the time in what I do and Multitask to be productive and provide good numbers to my Client and Employer. On my previous job in Sykes I was a Collections Specialist. We do outbound calls to customers with overdue in their account. We make sure to provide Customer Satisfaction in the process and make sure to end the call with a Solid Payment Arrangement. The job entails a Specialists to have Good and Firm tonality as to not offend and set the flow of the conversation. Good Rebuttals and Reversals is a good skill that I have acquired and that made me overcome strong rejections from Customers. We are set and trained to work in a setup where there are KPIs or Metrics to be followed. Proud to say that I am able to meet them and be well compensated with Bonuses for a job well done. I would be interested for offers for a part time job that I can relate my previous experience. I would be open for offers and be open for negotiations.

    $6.67 /hr
    602 hours
    0.00