Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
Clear all filters
  1. Michael N.

    Michael N.

    Customer Service Representative

    Belize - Last active: 4 hours ago

    Hi, my name is Michael. I am 23 years old and am energetic,hardworking and a team player. I enjoy the indoors and i prefer working at home where I can be myself. I am always willing to learn something new everyday and enjoy working with people and helping them. I have almost 3 years of phone support experience and a couple months of BPO experience. I am fluent in English and computer savy.

    $4.44 /hr
    5,202 hours
    0.00
  2. Arvin lloyd L.

    Arvin lloyd L.

    Virtual Assistant

    Philippines - Last active: 1 day ago - Tests: 3

    I have been working in the BPO Industry 3 years, I handled several accounts such as Time-Share, Vacation Clubs, and others. I also worked as a Virtual Assistant for 2 years now, and as an experienced Virtual Assistant I work with high veracity and character, with sense of professionalism that mirrors how I place value and worth to every single work done. I' am keen to details, organized and has a very good insight to fine points which is guided by my sharp judgement, and making sure that no stone left unturned. My dedication to success is measured with my ability to carry out premium services to a diversity of clients.

    $4.00 /hr
    182 hours
    0.00
  3. Jun Kevin Flores

    Jun Kevin Flores

    Customer Service Representative/ Phone Support/ Virtual Assistant

    Philippines - Last active: 1 day ago - Tests: 3 - Portfolio: 1

    For almost 3 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences: Position: Subject Matter Expert - Customer Service with Administrative Experience Duration: 2 years (2013 - 2015) My tasks were: - Clarify customer requirements, probe for and confirm understanding of requirements or problem. - Meet customer requirements in a timely fashion. - Confirm customer understanding of the solutions and provide additional customer education as needed. - Prepare complete and accurate work and update customer file. - Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. - Effectively transfer misdirected customer requests to an appropriate party. - Stay current on products, pricing, promotions, procedures, and other important issues. - Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. - Participate in activities designed to improve customer satisfaction and business performance. - Utilize own judgment to resolve problems or perform research. - Assist in addressing routine and non-routine customer problems. - Operate computer to key and/or verify a variety of complex information. - Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle. Position: Sales and Service Representative Duration: 1 year (2012-2013) My tasks were: - Handles inbound/ outbound emails. - Responds to customer emails using product knowledge. - Resolves customer questions and issues. - Works to build customer confidence in the brand. - When applicable, promotes opportunities for additional products and services.

    $3.00 /hr
    547 hours
    0.00
  4. Jennel Thein Peralta

    Jennel Thein Peralta Agency Contractor

    Customer Service Specialist

    Philippines - Last active: 26 days ago - Tests: 2 - Portfolio: 1

    My career has led me to specialize increasingly in the field of Communications and dealing with different types of people at international level. I have experience in: teaching, coaching/ mentoring and strategic way of resolving customer concerns mostly about billing, travel and hotel bookings. Furthermore, it has improved my social and people skills and the application of modern leadership methods (through staff motivation and target-setting, clarity in communication, and easy personal inter-relations.

    Associated with: Telemarketer Group Manila™

    $5.50 /hr
    182 hours
    0.00
  5. Jazmin Cornejo

    Jazmin Cornejo

    Virtual Executive and Admin

    Mexico - Last active: 1 day ago - Portfolio: 1

    US BACKGROUND AND EXPERIENCE! I am a professional with 10+ years of office experience as an executive assistant, 3 of those years of extensive virtual experience. Always looking to provide virtual secretarial/administrative services to small or medium sized businesses. I am able to deliver my services and investing if necessary using online communication channels, such as phone (VOIP, Skype), e-mail, online chats, etc. Qualifications: Impressive telephone etiquette. Great communication skills as well as ability to work with others in close manner. Exceptional computer skills, good organizing and planning skills. Ability to understand, and execute complex written and verbal instructions. Able to maintain customer confidentiality. Able to react effectively and calmly in emergencies. Able to deliver excellent customer service, externally and internally. Should work under rigorous pressure and meet close deadlines. Biography and Resume available upon request.

    $10.00 /hr
    33 hours
    0.00
  6. Abdul Majid

    Abdul Majid

    Customer Support Expert/Live Chat/Phone & Email Support

    Pakistan - Last active: 2 days ago - Tests: 4

    I'm Abdul Majid and Customer Support is my forte and the field where I excel the most. I'm an expert in providing phone support, email support and chat support to customers. I focus on client satisfaction because it is my pleasure to assist customers with their respective concerns as I acquire self-accomplishment from every issue that I resolve. Knowing the customers are satisfied with my service and the compliments I receive from them are reasons why I keep on going and continue to hone my skill. I'll serve your valuable customers 24 hours a day and provide premium quality, pleasant and instant customer services whenever they need. I'll provide the best quality services to my clients for a long term on going professional relationship. My experience and skills will be helpful to increase your online conversions, reduce churn and create opportunities to cross-sell and up-sell your products and services. Give me a chance so I become your strategic business partner holding your overloaded work.

    $6.00 /hr
    0 hours
    0.00
  7. Leonida B.

    Leonida B. Agency Contractor

    Quality Email Support/Customer support/Data Entry/Chat/

    Philippines - Last active: 8 days ago - Tests: 2 - Portfolio: 6

    I am happy to establish a long-term job relationship with my client in Odesk and create a wonderful time while working. Why you should choose me? I am a contractor that can work for long-term. I can work full time/part time as whatever is needed or required from me. I have the experience needed to be able to deliver the job, and I can deliver great results. I work in data entries from other centers and homebased jobs and was able to effciently provide what was required from me. I worked in chat, email and data entry companies in the past and I know this would also bring me a job here. I have worked in the quality control section from Rustan's and worked online where we screen defective items, fake/counterfeit items, we check the authenticity of an item. Tools that I have used in the past: - google calendar - google drive - olark, zorpim, livechatinc and other chat softwares - Email programs with Email management - zendesk, freshdesk My Skills: - Basic knowledge in Wordpress - Photo Editing using some softwares, Photoshop and online photo editing - Data Scrapping of data including photos - Screening and comparing fake/counterfeit products against Branded ones - Writing Essays and blogs - Customer Service ( Voice, Email and Chat) I may be new in oDesk but not in the customer service field. Try me and I can guarantee a great working relationship. I want a long-term employment as this would be my bread and butter. I can work ASAP and FULL-TIME.

    Associated with: Online Professional Support, DigiNomads

    $5.56 /hr
    0 hours
    0.00
  8. Spyridon T.

    Spyridon T.

    Bilingual Customer Service and Tech Support Specialist

    Philippines - Last active: 4 hours ago - Tests: 2

    In the duration of my career, I have gained plenty of solid experience in the Customer Service and Technical Support field. I acted as a first point of contact for business to business clients providing them with first call resolutions in technical troubleshooting up to product inquiries delivering superb customer service satisfaction. I was part of an online support team ensuring that our end-users were up to date with our product suite. We also made sure that their systems were functioning properly by conducting daily remote check ups. Very well versed with Inbound and Outbound calls and their protocols as well as readily equipped with Email Communication Support. I have competencies with LogMeIn for remote support, SalesForce.com for documentation and case tracking, iHotelier CRS (Web-based Product). Familiarity with Property Management Systems Integration, XML Files. Also knowledgeable with proper channeling of communication with different teams and departments if necessary depending on client needs.

    $8.89 /hr
    1,863 hours
    0.00