Phone Support Agents & Call Center Representatives

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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

Last updated: May 1, 2015
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  1. Constanta Hoisan

    Constanta Hoisan

    Experienced Translator

    Germany - Last active: 2 months ago - Tests: 2

    Hello, i am an experienced translator to and from: German, English, Romanian, Italian, French. I have over 30 years of experience and i have worked with Fortune 100 companies and also with small enterprises looking to grow. Besides translation, i can also manage to assist any client in virtual desk assignments including managing MS word docs, phone, email and general tasks. Feel free to contact me at anytime. I am a very responsible person and i am looking forward to working with you.

    $16.67 /hr
    0 hours
  2. Edilberto Nabong

    Edilberto Nabong

    Administration and Personnel

    United Kingdom - Last active: 4 months ago - Tests: 1

    A highly educated administrator with a broad spectrum of general management experience gained in the Philippines, Saudi Arabia, Singapore, and the U.K. I began my career in the Philippines in an administrative role working for an international insurance and finance company. Moving overseas, I have broaden my experience to take in the complete range of office services, the personnel function, logistics function, as well as Admin Management... This led to a number of successful contracts, promotions, and the sole responsibility for high profile projects for both the private and public sectors.

    $16.67 /hr
    0 hours
  3. Margo Lane

    Margo Lane

    Mobile Secretary/Contracts/Negotiations/Property Mgmt/Restaurant Mgmt

    Canada - Last active: 10/30/2013 - Tests: 12

    I have been a domestic engineer since 2003 while holding multiple positions, including property manager, personal shopper, mobile secretary, mobile personal assistant, etc…, and enjoying myself as a volunteer enthusiast at the same time. I am currently waiting to upgrade Math and Chemistry courses, which will allow me to enroll in the 3 year Respiratory Therapist program at SAIT.

    $27.78 /hr
    0 hours
  4. Danielle Wilson

    Danielle Wilson

    Australian Virtual Personal Assistant / Administration Professional

    Australia - Last active: 06/12/2014 - Tests: 2

    I am a highly personable & professional Operations and Customer Service Manager with over 5 years of experience managing operations and customer service and over 10 years’ experience in admin, customer service, bookkeeping, training and sales in the telecommunications, web development, security and retail industries. I am a hard worker, I have a can do attitude, I take pride in my work, I get the job done and if I don't know how to do something, I use initiative work out how. I have  A demonstrated ability to gain customer trust and provide exceptional follow up, leading to increased, repeat and referral business.  The ability for identifying customer needs and presenting appropriate company product and service offerings  A demonstrated ability to co-ordinate, train and manage staff members in an office and control room environment.  A track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.  Expertise in resolving escalated customer service issues.  Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).  A proactive approach to all tasks set in front of me, demonstrating initiative and always looking to improve and develop my skills, and actively seek opportunities to move up within the company.

    $33.33 /hr
    0 hours
  5. Vinod Sarasiya

    Vinod Sarasiya

    Experienced Customer Service Representative

    United Kingdom - Last active: 2 days ago - Tests: 6

    I am currently looking for opportunities to utilize my experience of managing in a sales driven call center environment and would be very interested in any potential vacancies that might arise. Over the past ten years I have worked in both operational and sales management. Throughout my diverse career I have progressed from branch level operational and sales management to my last role which was managing the UK sales team for the largest vehicle rental organisation in the UK. I currently reside in India with my family and largely stay at home as my wife works for a large multinational.

    $9.00 /hr
    288 hours
  6. Neha Dunkirk

    Neha Dunkirk

    Virtual Assistant and Customer Service Representative

    United States - Last active: 3 months ago - Tests: 2

    I am a highly motivated professional who has worked at several different organizations as an assistant and a customer service representative. In varying capacities, before accomplishing my bachelor's degree at the University of Illinois at Springfield I took on a sales internship for Splenda Suclaralose where I performed many office related functions. I also took on internships at American Lung Association and a nonprofit for low income mothers. Before starting my my master's in Public Administration, I worked full time for the State of Illinois at various agencies such as the Department of Children and Family Services and performed functions in Microsoft Office, data entry, and various phone functions. Also I held a job at State Retirement System and performed assistant and customer service related functions there. Similarly I held a position at the Abraham Lincoln Presidential Museum. Currently, I occasionally substitute teach. I would like to freelance 100% from home to spend time with my children.

    $15.00 /hr
    0 hours