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Zendesk Upwork freelancers typically receive a client rating of 4.62.

Last updated: August 1, 2015
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  1. Shawn Peterson

    Shawn Peterson

    Business Consultant, Customer Support Expert

    United States - Last active: 3 days ago - Tests: 2

    MBA, Business professional with 10+ years high level customer service experience and 10 years experience in the financial markets professionally and personally. In top 5% of all Elance users for excel. I work quickly and am very thorough and organized. I am honest and communicate well to get the task done effectively and to your complete satisfaction. Extensive experience with Operations Management, business process creation and support team management. I have extensive experience with Zendesk and other CRM systems as well as managing teams of freelance contractors for support and sales contracts.

    $16.67 /hr
    51 hours
  2. Winston Wu

    Winston Wu

    IT Virtual Assistant/Professional Translator/Interpreter

    United States - Last active: 4 days ago - Tests: 1

    I am an award winning, multilingual IT and telecommunications professional with 15+ years track records of helping valued clients in revenue elevating and cost cutting that result in sustainable business and profitability. I serve in leadership roles that include sales engineering, product management, network architect, lead generation, new business development, sales and account management. I am recognized by my employers for my ability to secure executive alliances with high profile customers and seize business opportunity and develop road map that defines steps and incorporate technical solutions to meet specific clients needs To complement my IT experience, I am also a professional translator and interpreter. Having lived in seven countries across two continents, I am blessed with language fluency that includes written and spoken Chinese Mandarin, Cantonese, Toisanese, Taiwanese; Filipino Tagalog and Japanese Kanji as well as cultural dynamics associated with the languages and documents I translate for my valued clients.

    $50.00 /hr
    0 hours
  3. Merian Malasaga

    Merian Malasaga Agency Contractor

    Experienced Customer Service

    Philippines - Last active: 10 hours ago - Tests: 4

    I have over 9 years of experience in the customer service department. I came in as a customer service representative and eventually got promoted as a team manager. I handled Voice Support, Inbound Sales, Email and Chat support as a team manager. Being in the customer service department for more than 9 years, I know it is very important to have an exceptional customer service skills for a company's growth and survival.

    Associated with: TRISIS Contact Solutions

    $5.56 /hr
    1,004 hours
  4. Ankit P.

    Ankit P.

    Customer Service Specialist

    India - Last active: 2 days ago - Tests: 2 - Portfolio: 1

    I have more than 10 years of customer service experience (including online and over the phone). For the last 2 years, have been using Zendesk to solve customer issues and queries regarding their products. Taking Inbound and Outbound calls, Email support and chat support are my key skills.

    $6.00 /hr
    3,723 hours
  5. Jasper N.

    Jasper N.

    Management for outsourcing Wordpress, SEO and webmanagement

    Netherlands - Last active: 11/10/2014 - Tests: 1 - Portfolio: 2

    Are you interested in working wth overseas programmers, seo experts or designers? But you are not the expert yourself at this area? Me and my team are ready to assist you on this. We will provide high lever programming, project management and more. We can provide: - php developing (tools or websites) - wordpress or other cms developing - optimalisation of your website - get the most out of google - manage and control the project for you. You will only have 1 contactpoint on skype or email that will communicate your wished to the development team in a way that the developers understand. Why would you use this? - save extra hours, (and money) becasue the project is more efficient - no contact with multiple developers, one contact point - still (low) hourly rates for overseas developers (cheaper than your local experts) - you do not have to screen every developer, we have already done this for you! We are new on Odesk, but we have been working with Odesk developers and other freelancers for the last 8 years. we have a lot of experience with screening the right teams. -

    $39.00 /hr
    0 hours
  6. Luisa Mitra

    Luisa Mitra


    Philippines - Last active: 5 months ago - Tests: 7

    So, who's providing customer support for quite some time? That would be me! Yep, that's right. Since 2012, I had been providing customer service. Also, I had been into the BPO industry since 2013. My strengths : - Hardworking - Young & Energetic - Smart and a fast learner - Productive I am looking forward providing great service! :)

    $4.00 /hr
    0 hours
  7. Alvin Yang

    Alvin Yang

    Virtual Assistant / Ads Manager / Email Support

    Philippines - Last active: 9 days ago - Tests: 4

    With over 5 years experience as an ad expert working for the biggest names in marketing, I have all the skills you would ever need from a freelancer. I have ran thousands of ads and handled multi-million accounts.

    $8.00 /hr
    4 hours
  8. Ma. Cecilia Baugbog

    Ma. Cecilia Baugbog Agency Contractor

    Customer Support and Sales Representative

    Philippines - Last active: 1 day ago - Tests: 2

    I have been working for 25 years with various companies. 15 years of it is related to Sales and Customer Service. I am a very hard working and positive person. I can easily adapt to new concept and ideas pertinent to completion of task.

    Associated with: POWER HOUSE

    $5.00 /hr
    251 hours
  9. Althea C.

    Althea C.

    Digital Content Manager, Virtual Assistant, Wordpress

    Sweden - Last active: 28 days ago - Tests: 1

    A driven, self‐motivated and creative individual with a full grasp of the power of online presence seeks a position in digital content management that will leverage skills and strategies developed over 7 years of extensive online and creative experience in Marketing Communications. Proven solid leadership skills involve managing, delegating and motivating teams to achieve their objectives. Able to work on own initiative or as part of a team and can deal with administrative duties competently, communicating with management, internal departments, staff, customers and vendors to coordinate overall marketing efforts. Highly organized, self-starter, problem solver, reliable, efficient and meticulous. A writer by default with a keen eye for detail. A perfectionist to a fault. --- Current role at LLC since 2008: Responsible for providing day to day management of a network of about 10 websites under the LearningHerbs family since 2008. Based in Washington, USA, this network includes, a 5000-member membership site,, an educational website offering free content to capture leads, and a roster of online courses with their respective websites. Since hired in 2008 as a virtual assistant, I since then wore many hats within the organization, helping the business develop from the ground up: from day to day account management of the members of the membership site, handling various technical problems, issues with payment gateways as well as entering data and uploading spreadsheets to Amazon for product fulfillment while editing video/audio content. Current employer describes, “Althea[…]as the virtual glue of LearningHerbs.” --- SKILLS: Digital Content Management Work across various CMS platforms, channels and devices to deliver key content to end users and targeted online audience. Manage websites and blogs, its contents and updates. Write copy and edit optimized content for the web, as well as feature stories, publications and newsletters for online or offline use. Creatives• Print & Digital Media • Advertising Design lay-out and create graphic design for publications, newsletters, advertising campaigns and marketing collateral. Develop, create and edit videos and podcasts in multiple formats for online syndication. Social Media • Internet Marketing • Media Syndication` Write editorials, press releases, create and design comprehensive press kits/white paper for the company or small business/individual. Create and run strategic online campaigns and joint ventures combining social media tools and standard marketing practices. Use analytics software to track traffic trends and use the data to shape content. Develop online presence through the various social media services. --- COMPUTER/TECHNICAL SKILLS: Tech: HTML, CSS, FTP CSM: Wordpress customization, Kajabi, Kaltura, Ontraport, SEO Project/Customer Management: Zendesk, Ontraport, Teamwork, Basecamp Payment Gateways: 1ShoppingCart,, Premium Web Cart Social Media: Facebook, Twitter, Instagram, Pinterest, Vine Design: Adobe Creative Suite (Photoshop, InDesign, Illustrator) Media: Final Cut Pro, iMovie, GarageBand Metrics: Google Adwords, Google Analytics Others: Amazon Seller Central, MS Office, Mac OSX platform & applications

    $20.00 /hr
    0 hours
  10. Nathan Wosnack

    Nathan Wosnack

    PR/Communications Expert

    Canada - Last active: 2 days ago - Tests: 1 - Portfolio: 4

    I have over 10 years of experience in Communications, Social Media management, and Customer Service/Technical Support assisting U.S. and international clients (SME to Enterprise) with their corporate needs. I can provide general operations support across your organization from general communications to investor relations, social media campaigns, and assisting with both customer service and technical support (IT/Telecommunications) via e-mail, ticket system, live chat, and phone. I am a professional with a positive attitude, who is always striving to solve problems and help people. I also have intermediate html5/css3/bootstrap design skills to build quick sites, and a strong background in telecommunications; understanding VoIP SIP, IAX, audio codecs, Local Number Portability/Toll Free Porting processes, etc. My ultimate goal is to help take the pressure off of your organization's support side, and work with your marketing to help "growth hack" your small to medium sized organization. I am a full-time freelancer and can work flexible business hours and rates depending on the job required.

    $20.00 /hr
    0 hours