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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: September 1, 2015
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  1. Donna L.

    Donna L.

    Virtual Asst | Social Media Mgr | Writer | Editor

    United States - Portfolio: 13

    I am ready and eager to provide your company with top-notch service! I'm a dedicated professional with 20+ plus years experience. I am a detail-oriented, self-starter with a flexible schedule. My objective is to work part-time in a freelance position in an academic, administrative, communication, publishing, ministry, or media environment that would benefit from a combination of extensive writing, editing, and computer skills, as well as experience in business and graphic communication, social media marketing, customer service, and public speaking. I have a private and quiet home office and am equipped with a Mac and HP laptop. I utilize Gmail, MS Outlook and Skype for e-mail, phone and video conferencing. I also have a DropBox account for file sharing.

    $20.00 /hr
    1,618 hours
    4.53
  2. Gerard Jones Arboleda

    Gerard Jones Arboleda

    Veteran, Well Seasoned Virtual Assistant for Loan Officers and Realtor

    Philippines - Tests: 5 - Portfolio: 3

    Gerard protects your Real Estate and Mortgage Business interests with integrity by providing superior quality Virtual Assistance Service. He has been in the Virtual Assistance Service Industry since 2011 and offer extensive experience working in a fast-paced environments demanding strong organizational, technical and interpersonal skills. CLIENT SATISFACTION and QUALITY WORK are his Top Priorities. Through his work experiences, Gerard learned how imperative it is to work with fervor, to have the drive of working and the ability to take on initiatives. He deem that it is highly crucial to work with veracity on delivering work commitments as well as honesty and sprite in all actions. Visit: www.gerardarboleda.com

    $7.00 /hr
    2,853 hours
    5.00
  3. Jennifer I.

    Jennifer I.

    Top Notch Sales Professional

    Philippines - Tests: 8

    I'm a seasoned young professional equipt with extensive experience in all aspects of Sales and Customer Service. I'm that irresistible combination of aggressive, likeable, relentlessly positive, and fearless. I am a proven expert in cold calling may it be warm or cold. I have been in the BPO industry for over 5 years and handled numerous accounts from B2B, B2C, Appointment Setting, Lead Generation, Financial, Up selling, Cross Selling, Order Processing, Telemarketing and Closing for customers in the UK, USA, Canada, Europe, Australia, Malaysia and Singapore. I have received multiple recognitions and commendations from the clients, upper management down to my colleagues for exceeding quotas and providing more than what is expected. My calls were even used as a training tool to help improve sales. I also share strategies on how to be an effective sales agent. I was assigned as the Assistant Team Manager. I do call monitoring and coaching. I have also been the head for confirmation and fallback. My skills and interest combined with this history of getting results, make me valuable. I have the ability to set priorities, identify problems and use my experience and energy to solve them. My customer service skills is second to none. So if you are looking for dedicated to excellence and with high level of integrity. You are on the right page of profile.

    $13.89 /hr
    1,642 hours
    4.94
  4. Nadun Peiris

    Nadun Peiris

    SEO Specialist, Web Designer & Virtual Admin

    Sri Lanka - Portfolio: 4

    I am looking to bring my well-honed professional skills in SEO, Web Designing, WordPress, Magento, Joomla, IT, Internet Researching, Graphic Designing, Data Entry (MS, Word, MS Excel, Access, Citrix, Synergy), CRM Systems, Magento/Joomla shopping cart listing, Customer Service and client-focused online, oral, back office supervision and interpersonal communication skills internally to succeed in any related task posted in Elance. Having more than 10 years of experience working as a Back Office & Front Line supervisor of one of the top 10 multinational company in South Asia. A great successful one year service at Elance with TOP client reviews. Please refer SERVICE DESCRIPTION.

    $5.00 /hr
    7,303 hours
    4.99
  5. Jackiya T.

    Jackiya T.

    Virtual Assistant /Customer Service /Social Media

    Kenya - Tests: 1 - Portfolio: 1

    Am a highly motivated, efficient, dedicated and timely person who is ready to deliver satisfactory results for you. Am experienced in customer service,handling clients in a friendly yet professional manner, Internet Research and Office admin. Your business is my top priority and with my skills i believe i will be a great addition member to your business. Am a quick learner, flexible and honest. Well versed with computer skills. Able to speak and write well in English language. Entrust me with your work and get quality service at the highest level.

    $8.00 /hr
    1,901 hours
    4.40
  6. Mathew G.

    Mathew G.

    Experienced Customer Support & Core Network Implementation Engineer

    Kenya - Tests: 5

    I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

    $12.22 /hr
    5,679 hours
    4.68
  7. Charisse Alivio

    Charisse Alivio

    -Sales Representative/Appointment Setter-

    Philippines - Tests: 4

    I have been a Customer Service/Sales/ Technical Support for several well known companies in the US through Call Center Companies here in the Philippines. Having said that this is my edge among the other employees who may be applying for the same position as I am with all the experience I have had being in the industry for almost 7 years. I am very motivated specially that I am a mom of 4 kids who always inspire me to strive more to be on top of my capabilities. I am a fast learner type of person and less supervision as well is needed when it comes to the tasks that my employer would ask me to do. I am flexible and don't have anything in particular that I wanted to do as I am pretty open in learning new tasks and would be thrilled to learn more.

    $7.00 /hr
    1,106 hours
    5.00
  8. Butz Canete

    Butz Canete

    VIRTUAL ASSISTANT, CSR, DATA ENTRY, TELEMARKETER, APPOINTMENT SETTER

    Philippines - Tests: 7

    I'm looking for an opportunity where I can utilize my skill sets that I've garnered through the years working as a Customer Service Representative through several Business Process Outsourcing Companies. I've been handling accounts through customer service like Straight Talk, Charter Communications, and Comcast. I'm calibrated as to how this industry works; I'm also flexible as far as what type of job i will be assigned to. I’m a driven person. I will fulfill assignments that is expected of me. I’m also very trainable. Give me a task and I will give my 100% to accomplish it accordingly. I hope that I'll be beneficial to any organization that will see me as an asset and continue to have a long lasting and fruitful business relationship.

    $4.00 /hr
    3,897 hours
    5.00
  9. Momer D.

    Momer D.

    Customer Service / Recruiter

    Philippines - Tests: 12

    I have endured in the BPO industry for more than10 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.

    $5.56 /hr
    2,404 hours
    5.00