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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Sara K.

    Sara K.

    Expect no less

    Canada - Last active: 4 days ago - Tests: 1 - Portfolio: 1

    Accomplished, highly motivational staff trainer able to convey practical ways to optimize customer service while increasing company profitability. Qualities that I can bring to your company; *Analytical *Microsoft Office *Creative & Flexible *Organized & Detailed *Self-Starter *Education & Training *Quick Learner *Curriculum Development *Team Player & Builder *Strategic Decision Making *Excellent Computer Skills *Strong Communicator *Coordinate Multiple Activities *Office Equipment Skills

    $20.00 /hr
    1,621 hours
    5.00
  2. B. Michael Sapelkin

    B. Michael Sapelkin

    - Get Your Toughest Projects Off Your To-Do List -

    United States - Last active: 4 days ago - Portfolio: 26

    *** Do You Like Getting the Results You Want? *** Need to Stay on Budget?*** ---------------------------------------------------------------------------------------------------------- Greetings! My name is Michael and I believe in results and accountability. IF ANY OF THE FOLLOWING SOUNDS FAMILIAR - WE SHOULD TALK: · If your project calls for unorthodox approach and creative thinking. · If attention to every little detail is required & deadlines must be met. · If the success of your project depends on effective communication. · If multiple skills will be needed to complete your project. · If discretion, privacy, and loyalty are important to you. You can always count on me delivering great results on time and on budget. KEEP IN MIND: Paying someone for every hour of work you are paying for the PROCESS. Paying me for the completed assignment you are paying for the RESULT. I think paying for the result rather than the process is smart. Talk to you soon!

    $21.00 /hr
    332 hours
    4.98
  3. Riccardo R.

    Riccardo R.

    Sales&Marketing customer service

    Italy - Last active: 1 month ago - Tests: 2

    After the degree, I started to work with some firms (retailers and automotive factory) inside the marketing office and as a trade marketing consultant. Now, I work as advisor for some wine cellars, but also for some companies as virtual assistant and assistant in remote for companies, giving help to the customers

    $10.00 /hr
    49 hours
    5.00
  4. Richard P.

    Richard P. Agency Contractor

    Customer service professional,sales manager, marketing

    Mexico - Last active: 1 day ago - Tests: 3

    Bilingual professional (English/Spanish) with solid experience in Customer Service for multinational companies and Virtual Assistant services. I offer a comprehensive range of services: * Personal Assistant * Customer Service * Phone Calls * Order Processing * Real Estate Assistant * Social Media * Electronic Credit Card Processing I'm someone very committed to my work, with me you won't get a 9-5 worker, you will get a partner who will go above and beyond to see your company grow.

    Associated with: The Translation Hub

    $6.11 /hr
    11 hours
    4.00
  5. Jennifer Gabuya

    Jennifer Gabuya Agency Contractor

    Supervisor, Trainer, Customer Service Expert, Sales and Marketing

    Philippines - Last active: 10 hours ago - Tests: 4

    I am a highly skilled customer service specialist and my main goal is to provide excellent service accurately and professionally. I have over 4 years experience working as a customer service representative in a BPO industry and 2 years of combined experience as a supervisor and a product trainer. I focus on how to best exceed my clients expectations and I'm a very passionate person when it comes to work.

    Associated with: JobHub

    $5.56 /hr
    1,836 hours
    5.00
  6. Michelle Mangaoang

    Michelle Mangaoang

    Customer Service Representative | VA | Web Researcher

    Philippines - Last active: 10 hours ago - Tests: 10 - Portfolio: 2

    I have worked as a customer service representative for over 4 years in which I had the privilege to deal with Australian clients. Working for back office, my job role is to process phone connections and make sure to email or call clients when needed. I am knowledgeable in Microsoft office applications. I am competent when it comes to customer service and administrative jobs.

    $3.89 /hr
    1,741 hours
    5.00
  7. Jennifer I.

    Jennifer I.

    Top Notch Sales Professional

    Philippines - Last active: 10 hours ago - Tests: 8

    I'm a seasoned young professional equipt with extensive experience in all aspects of Sales and Customer Service. I'm that irresistible combination of aggressive, likeable, relentlessly positive, and fearless. I am a proven expert in cold calling may it be warm or cold. I have been in the BPO industry for over 5 years and handled numerous accounts from B2B, B2C, Appointment Setting, Lead Generation, Financial, Up selling, Cross Selling, Order Processing, Telemarketing and Closing for customers in the UK, USA, Canada, Europe, Australia, Malaysia and Singapore. I have received multiple recognitions and commendations from the clients, upper management down to my colleagues for exceeding quotas and providing more than what is expected. My calls were even used as a training tool to help improve sales. I also share strategies on how to be an effective sales agent. I was assigned as the Assistant Team Manager. I do call monitoring and coaching. I have also been the head for confirmation and fallback. My skills and interest combined with this history of getting results, make me valuable. I have the ability to set priorities, identify problems and use my experience and energy to solve them. My customer service skills is second to none. So if you are looking for dedicated to excellence and with high level of integrity. You are on the right page of profile.

    $13.89 /hr
    1,513 hours
    4.94
  8. Stacy V.

    Stacy V.

    EVP - Enterprise Consultant

    United States - Last active: 2 days ago - Portfolio: 23

    My diverse background totals nearly 15 years of professional experience and includes office management and administration with certifications in the Healthcare industry, and marketing in almost every capacity from database development to closing the complex sale. Adept at understanding new concepts and quickly applying marketing strategies designed to effectively communicate my clients’ message to their target audience. From adjustable beds to six figure software solutions, I have driven demand in business to consumer, business to business and enterprise marketing focused roles. Skilled at executing effective management and performance for a multitude of marketing campaigns and channels. I thrive in fast-paced, dynamic environment with emphasis on consultative selling. My strengths are heightened in enterprise technology, consistently delivering successful marketing outcomes to fuel sales and drive growth.

    $40.00 /hr
    839 hours
    4.24
  9. Ally F.

    Ally F.

    VA/Advanced Word&Excel/Transcription/Proofreading

    Canada - Last active: 10 hours ago

    I'm an experienced, reliable virtual administrator, and I have vast experience with eLearning, Microsoft programs (Excel, PowerPoint, Word, Outlook, Access, etc.), custom report/template designs, client relations, marketing, program management and administration. I am accustomed to managing multiple clients and projects simultaneously, as I am task orientated and organized. I also have an extensive background in the NGO sect, specifically with program planning, implementation, donor relations coordinator, policy advising, academic / proposal writing, research, and event planning. I work within tight deadlines, have a great work ethic, am well versed, and experienced. I look forward to assisting you!

    $17.00 /hr
    1,667 hours
    4.67