Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
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  1. Geoffory C.

    Geoffory C.

    Business and Technology Executive and Consultant

    United States - Last active: 16 hours ago - Tests: 8 - Portfolio: 8

    To utilize my vast skills, experience and knowledge in the Technology and Business Management fields. Over the past 16 years, I have assisted several companies in everything from production to analysis to growing companies to valuation to liquidation. I have mentored and coached several young future business people in the arts of efficiency, confidence and maximization of potential. I am a problem solver, entrepreneur, innovator, engineer, motivator and, most importantly, a deliverer of results. My proven track record in technology and business management, marketing and leadership speaks for itself. When you get me as a consultant and manager, you get what I live, breathe, eat and even sleep - success!

    $55.56 /hr
    4,239 hours
    5.00
  2. Darko P.

    Darko P.

    Wordpress Developer, Site Migrations, Malware Removals

    Serbia - Last active: 16 hours ago - Tests: 12 - Portfolio: 4

    WORDPRESS Expert and Certified ITIL / MCSA / MCSE / MCITP System administrator with extensive Microsoft and Linux OS / LAN / Wan knowledge and more than 2 years management experience in one of the world leading Multinational BPO company according ITIL service management standards. Working cross-functionally with a customer focused, multi-site environment, identifying and meeting demands, KPI and SL targets, generating sales leads, developing customer relationships. Highly skilled in supervision, technical training and troubleshooting of wide range networking devices. Experienced in Wordpress/Joomla sites migration, development, configuration, optimization. Working with various plugins and widgets, customizing content display, building interactivity and community, implementing online advertising, making a SEO friendly website, enhancing usability and accessibility, managing maintenance, improving security, editing roles for your users to meet your needs or creating new roles.

    Groups: Bluehost Developers and Designers, Microsoft Certified Professionals

    $36.00 /hr
    3,001 hours
    4.99
  3. Diana Muniz Barbosa

    Diana Muniz Barbosa

    Administrative and Personal Assistant. Customer Support Manager.

    Canada - Last active: 16 hours ago - Tests: 9

    If what you need is an experienced, hard-working, responsible and fast learner person, I can offer that and more. Since I join oDesk I have been a personal assistant, virtual assistant, project manager and administrative manager, I ca help you with many tasks like translations (English-Spanish, Spanish-English, French-Spanish), customer service, market and Internet research, recruiting, administrative support, I am detailed oriented, pro-active and need little supervision. My goal is to make your life easier by giving you the best quality work. Before joining oDesk, I was a long time experienced PR with speciality in fashion and marketing looking to expand my work campus and to help with my knowledge as much as I can. I had work in Milan, Paris, NY, Mexico and some other countries as a PR and marketing consultant, mostly traveling to any place my services were needed including the Middle East. I believe that my experience in all those places makes my profile interesting because of my knowledge of too many different cultures.

    $20.00 /hr
    2,540 hours
    5.00
  4. Vinod C

    Vinod C

    Seasoned linux Administrator - Nginx , apache, cPanel, Shell scripting

    India - Last active: 2 days ago - Tests: 7

    Hello, I am Vinod and I have more than 10 year experience in managing Linux and cPanel servers. I have versatile experience in setting up and managing servers, optimising them for the best usage and fine tuning the security aspects. I am very good in migrating websites or applications from one server to another with lowest possible downtime. Along with that I use shell scripting to automate day-to-day activities. I have set up and maintained clusters of DNS servers, web servers using Apache / Nginx controlled by a Load Balancer, Db servers using MySQL / Percona /MariaDB with Master - Slave replication. I have also experience in setting up NFS server for remote storage. I can be available any time on all weekdays and can provide industry references if needed. Why you wont regret for hiring me. 1. I love what I do and I insist on doing it well. 2. I follow certain work ethics and 100 % privacy and confidentiality is promised. 3. I do not outsource my projects. 4. I use Linux PC and Laptop and hence my computer is free from virus. 5. Have more than 3 active internet connections. DSL, WiMAX, 3G x 2 . So no ISP issue I am 1. True professional. An engineer by profession and education. 2. I am honest. I don't boast on what I don't know. I know Linux and I know it well. 3. I would rather ask 100 questions than making mistakes. 4. NDA is fine. Can send it as a hard copy / fax / email. 5. I have many other things to do too and I value my personal life too. So no lame excuses or delay projects. I am efficient in my work. I believe " a stitch in time saves nine " completely. 6. I understand that what you are spending is your hard earned money. 7. I will be online on Skype / Gtalk / Yahoo / AIM and I will be available on email / phone. With my 8.5 year experience, I believe I can understand what is the requirement completely. I have been a help desk (Kayako, Perlbill, WHMCS, Cereberus ) tech for the last 6 and half years and I have been dealing with a lot of people ranging from technically sound server / network administrators and architects to laymen. I can effectively communicate in a language which is understandable to whom I am dealing with. Pasting below a briefing about my skills. my experiences include --Centos, FreeBSD, Ubuntu , Redhat -- PCI -- Nagios -- Apache , Nginx , Lighttpd , varnish cache -- Exim -- MySQL , Percona , MariaDB -- Bind -- NFS -- Shell scripting, Working over command line. -- Control panels like cPanel, Plesk, Webmin, zpanel -- Cloud operating systems like Applogic, Onapp. -- Working on KVM switch ( for installing OS / networking issue trouble shooting etc ) -- Server security , Firewalls, Mod Security --Customised server setup for Drupal , Wordpress , Joomla -- Documentation Skills And many other services / applications which are necessary for managing linux based servers and applications.

    $23.00 /hr
    1,249 hours
    5.00
  5. Olga Y.

    Olga Y.

    Professional Search Engine Optimization and Marketing Consultant SEO

    Israel - Last active: 16 hours ago - Tests: 3

    The internet has always inspired me by its endless possibilities. I exchanged my project management position to SEO field. I have 6 years experience in customer support, 3 years experience in manual QA and QA team management, 1 year in project management and 4 years of experience in SEO. I speak, write and read fluently English, Hebrew, Russian and Lithuanian. I am always eager to learn new things and add more skills to my resume.

    $22.22 /hr
    2,461 hours
    5.00
  6. Kelly N.

    Kelly N.

    Top 10% ~ VA ~ Expert Support ~ WordPress Web Master ~ & More ~ USA

    United States - Last active: 3 months ago - Tests: 3 - Portfolio: 8

    I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates Limited, Statesman Travel and Cyril Leonard & Co Suveryours in London England. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more. I am also looking for administration projects, jobs handling data entry, internet marketing and research. I am well experienced in all the above named fields with the capacity to take on other ventures. I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to multiple businesses.

    $33.33 /hr
    1,957 hours
    4.65
  7. Shelly M.

    Shelly M.

    Technical Support, Virtual Assistant, Certified Internet Researcher

    United States - Last active: 1 day ago - Tests: 3

    I provide my clients with first-class attention, a varied set of skills and I provide exceptional service in the following areas: Technical Support / Help Desk - Zendesk Social Media, Website & Blog Management - Word Press Internet & Web Research Database and CRM / Contact Management - iContact, Zoho, Constant Contact Reference Librarian Skills & Resources Administrative Assistance Personal Assistance Digital Curator of Words, Images, Sound & Video I am available to work 7 days a week and have a very flexible time schedule to accommodate my clients' needs. I've been using computers and providing technical support and administrative support since the 1980s. In 2011 I was certified in the Library Information Technology program at Cuesta College in San Luis Obispo, CA, where I earned additional special certifications for Internet Research and Web Page Coding XHTML/CSS. My employment history includes large and small companies in addition to individuals, small businesses and start-ups.

    $27.78 /hr
    3,971 hours
    4.62
  8. Benjamin S.

    Benjamin S.

    Customer Service/ Marketing / Editing

    United States - Last active: 2 days ago - Tests: 7 - Portfolio: 1

    I am a motivated husband and father of three currently wrapping up my BS in Computer Science at Austin Peay State University. I am looking for Customer Service. Marketing, and Editing work that can allow me to take care of my family while benefiting both the company that I am providing services to, as well as allowing me the flexibility to work from my home. I have extensive experience in customer service and have also spent the past 12 Months as an editor/ content marketing manager for a successful company in the field of business and technology innovation. I am a fast learner in any field that I am employed and always prove myself to be a more than competent asset to any company that numbers me in their ranks.

    $20.00 /hr
    1,202 hours
    4.82
  9. Suzanne N.

    Suzanne N.

    Virtual Assistant/Customer Service

    United States - Last active: 16 hours ago - Tests: 9

    I have 9 years experience in running a Freebie site, 6+ years Customer Service for a telecommunication company, Floral company and Gift company, and 15+ years General Office skills along with Accounts receivable skills, I have accumulated a wide variety of skills to accommodate any business. I love to show a client what an asset I can be. My skills include: Customer/Phone Support/Chat/Email Order Entry Data Entry Social Media (Twitter, Facebook, Linkedin, etc) Quality Assurance Affiliate Marketing Asana Zendesk WHMCS Light Bookkeeping I have a degree in Business Management/Accounting/Marketing. I am versatile, hard working, and love a challenge. For 10 years I worked at home creating web pages, typing, bookkeeping and general tax preparation while I worked outside the home. I have light skills in Excel and Quickbooks Pro. Running my own Freebie site gave me skills with dealing with advertisers, Affiliate marketing and with a member base site. The site script had to be maintained, and updates done on a regular basis. I used many forms of affiliate marketing and learned some valuable marketing skills for bringing in new customers. Working as a customer service representative I have strong skills in defusing a difficult situation and turning it into a positive experience for the customer. I enjoy customer service, as a happy customer is a returning customer. Fully equipped, private home office. Accessible through Skype, GVoice, email, instant messenger or SMS.

    $21.00 /hr
    4,076 hours
    5.00
  10. Hatim ED-DEHAJ

    Hatim ED-DEHAJ

    ~ Expertise (8yrs) : Design-related + Data-related ~

    Morocco - Last active: 2 days ago - Tests: 66 - Portfolio: 1

    HPoulo.wordpress.com/about/ (My Core Designing Samples) I'm an Experienced freelancer & a fast Learner.. Proven by the score on the tests i take (and update) and 100% 5* clients' feedback. Otherwise, i DON'T BLIND BID.. I do not apply to, or, accept a job invitation if it does not fit my Qualifications! I got hired elsewhere for the past few months and now i'm free again. Hence, i resumed my work on Upwork : " Not only for designing projects ..But, i am very happy to design...i just tempt to start an internet marketing project! ". * Why am i special ? :-: I usually try to propose a very competitive/affordable pricing & i strive to negotiate long-term or even life-time offers; :-: My #1 and key objective is being extremely Detail & Deadline Oriented, to provide a trustworthy work, with accurate/professional Results (that's what " service excellence is a duty " stands for...in my rules); :-: I am on time for my worldwide clients : " I affirm that i have NO ISSUE to work according to all Time Zones & I'm tracking all the world clocks with a specific program ". * What do i use ? :-: MS® Windows (7 Professional Edition 'x64' w/ SP1) :-: Adobe™'s Master Collection (CS6 Mid-Eastern Version 'x64' w/ Support of any Language Fonts) :-: MS® Office (10 Pro Plus) + Other decent programs for peculiar tasks + A Pen & some Papers '^^ → I'm still eager and I am able to do multiple stuff! (feel free ..Browse my Skills)

    $38.89 /hr
    224 hours
    5.00