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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Robert Borden

Robert Borden

Hire a hard worker that is dedicated to your job.


I recently moved to Santiago, Chile and am interested in some freelance work. In my previous position I had a range of responsibilities as follows: retrieving, reviewing, correcting, and processing files; coordinating processing issues/procedures with Executives from outside clients as well as in-house staff; assisted in establishing new FTP connections; generated reports for both in-house and external members of management; created Visual Basic scripts to format reports in Excel; and overseeing the conversion of .pdf documents, and the subsequent importing of them into the company database, followed by reviewing the documents for accuracy. In past jobs I have held the role of customer service rep. and sales agent. I am currently completing the last year of my Bachelors degree in Software Engineering. I recently have worked with Netbeans IDE, Adobe Dreamweaver, and Visual Studio (VB.Net). Please consider me for your upcoming project.

$12.00 /hr
4 hours

Oscar Santana

Oscar Santana

IT Support, customer support, Web and Wordpress Developer. DBA

Venezuela - Tests: 2

I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

Groups: Bluehost Developers and Designers

71% Job Success
$8.89 /hr
1,586 hours

Jeffry S.

Jeffry S.

Systems Engineer

Dominican Republic - Tests: 16 - Portfolio: 1

My LinkedIn Profile Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.

75% Job Success
$25.56 /hr
0 hours

Jasmer Tomoling

Jasmer Tomoling Agency Contractor

CSR,Virtual Assistant, Admin Assistant, Data Entry

Philippines - Tests: 2 - Portfolio: 1

Customer Service Representative, Phone Support, Executive Assistant, Virtual Assistant, Administrative Assistant, Email Management, Data Entry & Bookkeeping. I'm proud to say that those job titles were my craft in which I can work with dedication, passion, expertise and knowledge. I always keep in mind the relevance of my position in the company. Therefore, I always lay my expertise to make sure it will be beneficial for me and the company. My 5 star ratings and recommendation were the best proof of my proficiency.

Associated with: Jasmer Tomoling

97% Job Success
$7.00 /hr
1,922 hours

Courtney Neil

Courtney Neil

Skilled Communications Practitioner, Data Analyst and Lead Generator.

Jamaica - Tests: 2

I am a humble and hard working individual who works very well with other persons. I have a plethora of experience in mass communication, public speaking, and relating with individuals. I have also recently acquired experience in data analysis, lead generation and data entry. I am currently a tertiary level student at Northern Caribbean University, and I have also worked in various organizations; for example: Guidance Centre- St. Elizabeth Technical High School Helped surveys throughout the school Also worked as a receptionist. Also did paper work. Aided in counseling troubled individuals Health Centre- St. Elizabeth Technical High School Filing Paper work Worked at front desk Police Station- Junction St. Elizabeth Worked at front desk Dealt with a wide array of persons In five (5) years I plan to have successfully graduated University with my bachelors degree in Mass Communication and minor in Psychology, and would've already settled down in a successful organization. Success is granted through hard work, and hard work is what I do best.

$7.00 /hr
1,034 hours

Supaporn Ngamlertsirichai

Supaporn Ngamlertsirichai

looking for Work from home job

Thailand - Tests: 3

I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week (between 8:00 am to 3:00 pm and after 8:00 pm.) I'm a fast learner who graduated from one of the top three universities in Thailand. I have good experience in data entry, web research, Google documents and MS Office. My typing speed is more than 50 words per minute. Moreover, I'm able to work effectively with reading and writing English and Thai, I believe my skills would be ideal for your project. I can complete this job within the required time period. As my office experiences, I used to work about 2 years in the USA and over 10 years in Thailand. I had had the opportunity to implement various jobs such as setting, preparing, filing, organizing, managing and monitoring customers’ and vendors’ files. I also have been able to work effectively dealing and working with other departments regarding to specifications, quality issues, and process control documents.

100% Job Success
$7.78 /hr
103 hours

Helen antoniette C.

Helen antoniette C.

Customer Service, Sales & Technical Specialist

Philippines - Tests: 3

Hard-working and independent contractor with experience in administrative and recruitment tasks. Passionate in account management and B2B coordination by providing effective channels of communication and high service level experiences. Has years of experience in the call center industry handling various B2C accounts for high-volume Fortune 500 companies. Dealt with customer and technical support roles and have been highly valued as a team player. Enjoys team meetings and loves solving problems.

$3.33 /hr
3,556 hours

Laurice Lapiz

Laurice Lapiz

Experienced CSR and Real Estate Virtual Assistant

Philippines - Tests: 4 - Portfolio: 1

To provide all my clients through skillful, dedicated full-time professional service, the highest quality of Customer service and Real Estate Virtual Assistant in every aspect of my work to earn trust! I am aware of deadlines, quality of the work and time management. I am also looking to find a full time and a long term online job. I am been into Virtual Assisting for 3 years outside oDesk and Elance. I've also worked as a Data Entry Specialist. My expertise includes the following but not limited to; -Customer Service Representative -Chat Support -Email Response Handling -Real Estate -Social Media Marketing ( SMM) - Appointment setting and scheduling through email and phone - Calling clients on behalf of the company -Email marketing representative -Internet research -Blog Posting - blogs are written by my employer and I upload them to different sites with designs. -MailChimp, Constant Contact, Realty Juggler. -Data Entry. I am available for 40 hours a week, Mondays through Fridays, flexible to work on weekends, at any given timezone. I have a personal computer at home and a reliable broadband internet connection. I am very available on Skype.

97% Job Success
$4.00 /hr
2,209 hours

Arthur Jhon Alipante

Arthur Jhon Alipante Agency Contractor

Sales and Support Agency Manager

Philippines - Tests: 3 - Portfolio: 1

I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

Groups: Pro Customer Service

Associated with: Spring Events and Productions Group Inc.

$20.00 /hr
1,272 hours