Ticket, Chat, Phone, Social Support Agent
I have several years of customer service experience (including over the phone, chat and emails) and for the last 4 years, have been using Zendesk, LivePerson, InfusionSoft, Five9, BigCommerce, Aweber, Amazon and SalesForce. My long-term experience has taught me how to meet and exceed each customer's expectations with service that sells. I have worked with an eCommerce website based in the US for years in a work-at-home type of setting and have developed impeccable phone manners and and ability to deal with agitated and distressed customers. My duties included returns, cancellations, refunds, shipping and general inquiries.
I have also worked as a Sales Representative and was successful in turning callers into customers. I am well spoken, friendly, persuasive and concise without being pushy. I'm a good closer and can handle customer objections with ease. I am accustomed to working on multiple projects simultaneously. I can offer new ideas to help the company grow and surpass all goals and objectives. I'm highly initiative to manage a busy workload without close supervision. I can multitask and I'm very reliable.
I gained the ability, knowledge and skills that I'm applying for from the practical training I've experienced from my education, reading and previous job experiences. I also have a wealth of experience using a Microsoft Word, Microsoft Excel and Google Drive. I am a quick learner, extremely goal-oriented, adapts easily to new situations and resourceful with a willingness to learn new concepts and apply them to yield successful results.