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Account Management Job Cost Overview

Typical total cost of Upwork Account Management projects based on completed and fixed-price jobs.

Upwork Account Management Jobs Completed Quarterly

On average, 50 Account Management projects are completed every quarter on Upwork.

50

Time to Complete Upwork Account Management Jobs

Time needed to complete a Account Management project on Upwork.

Average Account Management Freelancer Feedback Score

Account Management Upwork freelancers typically receive a client rating of 4.52.

4.52
Last updated: August 1, 2015

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  1. Samuel Sundin

    Samuel Sundin

    Creativity and Experience for hire

    Spain - Tests: 2

    Solid experience in the following areas: Pre-sales, Sale, Post-sales, Customer Fulfillment, Product Management, Product & Business Development, Partner Management & Development. Personal goals are to keep on growing as a professional in the fields chosen to pursuit as well as always have the curiosity to look beyond past and current experience for knowledge and insight. Specialties: Sales, Business development, Partner Management, Product Management & Development.

    $100.00 /hr
    0 hours
    5.00
  2. Daniel B.

    Daniel B.

    Marketing professional with Fortune 500 experience

    United States - Portfolio: 2

    *** Certified Infusionsoft Consultant *** Daniel has a truly diverse base of experience creating and managing national and International programs and events. Daniel has worked with over 180 brands covering a broad base of industries including consumer packaged goods, health care, retail, fashion, spirits, education, telecom, and entertainment. Daniel has personally managed up to 36 employees and manages budgets up to $10 million annually. He understands the mechanics of marketing, communications, program management as well as creating groundbreaking experiential events that produce quantifiable results. Mr. Bussius has designed and managed national brand roll outs, point of sale merchandise, national tours, brand marketing campaigns and International conferences. Daniel is a member in the International High IQ Society, an elite organization created for individuals whose IQ is within the top 5% *** Certified Infusionsoft Consultant ***

    $75.00 /hr
    263 hours
    4.74
  3. Serlic I.

    Serlic I. Agency Contractor

    Serlic Ibarra

    Nicaragua - Tests: 4

    I have worked for over 18 years in many areas of the BPO industry that go from, sales & customer service to building new companies (start-ups) from the ground up. provide high standard quality service to companies that are in need of just that. Through my years in call centers I have develop several skills from practice, constant training courses and seminars. These are some of my Skill Highlights: • Sales • Business development • New product delivery. • Client account management. • Negotiation expert. • Employee relations. • Self-motivated. • Strategic Planning • Customer service • CRM • Sales Management. • Team Leadership • Digital Marketing • Training and training material development. • B2B Prospecting I take pride in the work I do regardless of the pay. I believe all work should be done with dedication and always aiming for self improvement. We never stop learning after all. A bad example (being recommended to place one), would be the lack to dedication an executive may have when representing a company through the task they been assign. Ownership must be part of the attitude you take when engaging with any person on a business call. Whether is a simple inquiry or a serious issue, we must demonstrate that we can go the "extra mile" as we would like others to do for us.

    Associated with: Core Staffing Agency

    $10.00 /hr
    0 hours
    0.00
  4. Tracey W.

    Project Management for digital and creative works

    United States

    Are you stressing out trying to do it all? Whether it's designing a website, blog, or landing page. Maybe your putting together a social media campaign and you need a point person to make sure it all goes as planned. Let me help you manage theses multiple projects, allowing you to focus on the larger goals of running your business. I'm a certified Project Management Professional (PMP) with professional service delivery experience managing multi-faceted, digital and creative projects. I have managed projects through the full project lifecycle from proposal development to project completion. My varied experience includes over 10 years in sales, operations, and project management at a fortune top 100 technology company. As well as small business experience in an entrepreneurial startup environment.

    $35.00 /hr
    0 hours
    0.00
  5. Kenneth Aguilar Flores

    Kenneth Aguilar Flores

    Virtual Assistant and Customer Support rep

    Nicaragua - Tests: 12 - Portfolio: 2

    Eager to apply my experience as an award winning Supervisor, outstanding customer service representative and engaging team leader with 6000+ hrs of telephone experience managing inbound an/or outbound call. Highly motivated and professional committed to achieve highest possible client satisfaction. EXPERIENCE COACH/SUPERVISOR, SITEL NICARAGUA JUNE 2013 – FEBRUARY 2014 Responsibilities -Create an action plan that will help representatives to achieve monthly goals and metrics. -Communicate and recognize representatives for their daily performance and metric achievements. -Observe, Track, Analize and Follow up on Team Performance. -Supervise, manage and train newcoming and tenure representatives on how to provide great Customer Experience, Call handling skills, Service Level, Schedule Adherence, First Time Resolution, Average Handling Time, Attendance, Policies and Procedures. -Create skill and knowledge enhancement plans to sharpen team members skills and knowledge. -Weekly call auditing for Quality Assurance. Achievements -Top 5 Coach 3 times with an average of 85%. -Successfully implemented remediation plan to improve Overall Team Performance from 65% to 80% in October. -Average Team Customer Satisfaction rating of 80% in 6 months. CUSTOMER SERVICE, CHAT AND TELESALES REPRESENTATIVE, SITEL NICARAGUA JUNE 2010 – JUNE 2013 Responsibilities -Provide first point of contact for credit card customers with general inquiries, credit card payments, refunds, personal information updates, fraud assistance, disputes, balance transfers, online service and escalated calls. -Offer credit card benefits such as credit card insurance and free credit scores to customers. -Offer credit card balance transfers. -Escalations support representative. Achievements -Overall Customer satisfaction rating 90%. -Praised for outstanding customer service by management. SKILLS SUMMARY · Telephone skills · Customer support · Account management · Microsoft Office 2010 · Workforce management · Over the telephone sales · Sales and marketing CERTIFICATIONS 2013 HUMAN RESOURCES CERTIFICATION Coach course, Sitel Managua. 2013 MANAGING TEAM METRICS. Coach course, Sitel Managua. 2013 ACTION PLANING. Coach course, Sitel Managua. 2013 MOTIVATING A WINNING SALES TEAM. Coach course, Sitel Managua. Over the past 4 years I have worked in the call center industry, I have experience working for a major U.S. Credit Card Company in Customer Service, Chat, Telesales and Escalations. I also have experience supervising and managing a 16 people Team performance. All of this experience gave me great communication and call handling skills. I'm a very communicative person with my clients and superiors, a good practice I'd like to apply if I get hired for your services. I have a very large knowledge of computer programs and Microsoft Office and SEO. My native language is Spanish and my English level is fluent in both verbal and written however, since I'm not a native English speaker I do have a little accent. I'm able to perform well under pressure and I have very good time management skills, more importantly I'm a very hardworking person willing to give the best work ethic in any position that I'm assigned to. I am responsible, organized and a great team-player, proactive and willing to learn new opportunities and skills to get the job done.

    $5.56 /hr
    1,219 hours
    4.25
  6. Mrs. kajul A.

    Mrs. kajul A.

    Lead generation| Real Estate| Open-cart| Research|Data entry|Pdf

    Bangladesh - Tests: 6 - Portfolio: 16

    I also have some experience in the following areas: Lead generation | eCommerce | Magento | open-cart | real estate ads post | research | Pdf to MS Office. Works Tireless For 14-18 Hours Straight Daily & 120 Hours Per Week - I Provides Quickly And Perfect Results. Lead generation - Beats The Agreed Date Of Deadline A Day Or Two For Clarifications And Adjustments. My main skill is Lead generation. I provide keyword based Lead generation. Massage me i provide sample of keyword based Lead generation.

    $3.99 /hr
    831 hours
    4.94
  7. Mario Alberto

    Mario Alberto

    Seasoned Sales Manager/BPO and Call Center Senior Account Manager

    Philippines - Tests: 5

    My previous experiences and exposures are in the field of sales and marketing (face to face) for nearly 25 years gained from various industries of products and services in a corporate environment. I am currently working as a "Review/Survey Specialist"(part timer) with an American Online Directory for Senior Care Services Company. I have also worked as a Customer Service Specialist in a car dealership based in PA, U.S, for 2 years. I have been exposed in the Business Processing and Outsourcing (BPO) /Call Center for nearly (7) seven years now to name a few were: Convergys Philippines, Barclays Bank, Sykes Marketing Services and TSD Global Incorporated.

    $6.67 /hr
    5,447 hours
    4.59
  8. Pinky C.

    Pinky C.

    Business Devt | Project Management | Marketing | Virtual Assistance

    Philippines - Tests: 4

    I have extensive work experiences in the areas of sales, marketing and business development specifically in IT field, both hardware and software. The past work experiences that I had for more than ten years with IT companies have strengthen my skills in dealing with people, negotiating and closing deals. I also have experience in the following areas: advertising, account management, product management, events implementation & database management. Moreover, I have passed the following sales certifications: Certified Novell- Linux Salesperson & Certified SAP Sales Consultant.

    $11.11 /hr
    1,400 hours
    4.98