Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Mary Crawford

    Mary Crawford

    Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

    United States - Last active: 13 hours ago - Tests: 16 - Portfolio: 4

    I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,

    $15.56 /hr
    7,215 hours
    5.00
  2. Jamin C.

    Jamin C.

    Determined Fast and Reliable

    United States - Last active: 13 hours ago - Tests: 7

    I am currently doing volunteer teaching work in France. I speak, read and write both English and French with English being my first language. I have done translation and interpreting work on an individual basis and for large groups. Over the past 4 years I've worked as a Licensed Personal Banker for 2 large banks in New York. Within the bank I managed the sales team, was responsible for meeting sales goals and assisted the manager in managing all functions of the branch. I have strong sales skills but also excellent oral and written communication skills. Part of my job was written communication with clients from diverse backgrounds. This helped me to become proficient in writing, proofreading, and correction. Also I have worked as a Personal Assistant and Manager where I was in charge of organizing meetings, travel arrangements and doing research projects. As a Personal Assistant I managed the team and kept things running in the office. I touch type 60 words per minute and I am very comfortable working with computers. I have transcribed videos and audio files. I enjoy writing and this passion has helped me to write many articles on a variety of topics in both English and French. I know the value of getting work done quickly and accurately. I am good at leading others to accomplish that same goal.

    $16.67 /hr
    6,755 hours
    4.72
  3. Veronique D.

    Veronique D.

    Editor/Proofreader/Translator/Transcriber

    United States - Last active: 1 day ago - Tests: 7

    I am currently working part time as a proofreader and available to take on more work. My scores on Upwork English language tests are quite good, and I have been well reviewed by my clients. I provide English proofreading, editing, and transcription as well as translation from French to English.

    $15.00 /hr
    1,003 hours
    4.92
  4. Leiah S.

    Leiah S.

    Administrative Assistant & Real Estate Professional

    United States - Last active: 1 day ago - Tests: 8

    As a polished, efficient, and versatile professional, I have twenty years administrative background ranging from Executive Assistant to Office Manager to Front Office Coordinator. Administratively, I have supported Directors, Presidents, Vice Presidents, Partners and C-Levels at prior companies. As a licensed California Real Estate Agent for the past ten years, I have worked as a Buyer's Agent, Marketing Assistant and Property Manager. I have excellent organization and solid technical skills, and the capabilities to self-manage and complete tasks on time. I have experience with and am very comfortable managing projects. I definitely enjoy technology and learning new things. I hope to hear from you and discuss how I can make an immediate contribution toward the growth of your business!

    $25.00 /hr
    464 hours
    4.94
  5. Julianne W.

    Julianne W.

    Your Right Arm for Business Development !!!

    United States - Last active: 1 day ago

    Over 1,500 hours experience on Elance (please select Lifetime in my job history for details) I can market your product from creating a product specific database through introducing your company and products or services to targeted decision makers. Confident Sales and Marketing Professional with 20+ years of experience in Outside and Inside Sales of Industrial, Manufacturing, Hospitality and Service related products. Able to work independently or with a team Highly Organized Fearless Cold Caller Excellent phone & people skills “Rainmaker” Lead Generation skills Accomplished Research Skills Creation of target product and/or service - specific Databases in Excel Established contacts with many Fortune 500 companies

    $18.00 /hr
    1,698 hours
    4.99
  6. Vuk Stojkovic

    Vuk Stojkovic

    Marketing & Management Professional - Travel & Tourism Professional

    Serbia - Last active: 2 days ago - Tests: 22 - Portfolio: 6

    I am marketing expert with entrepreneurial spirit with experience in developing all aspects of marketing strategy (email marketing, brand development, brand marketing, marketing automation, SMM - Social media marketing etc.). Over the previous 7 years, I started a travel agency start up company, worked as a marketing manager, sales account analyst, sales consultant, HR specialist and project manager and developed various business and marketing plans. I have a strong desire for learning, and I am capable in adapting to any business environment and challenge, from wide range of business fields. During my studies at Master in International Business and Master in Tourism Management (I studied in USA, Portugal, Russia and Serbia with highest GPA's), I completed numerous academic assignments, reports and projects with excellent grades. I also have access to various databases such as EBSCO, MarketLine, Lexis Nexis, Elsevier, etc.,. My core competencies lie in creative problem solving skills, and out-of-the box critical thinking and analytic skills. Please visit my LinkedIn profile for more detailed info: https://rs.linkedin.com/in/vukstojkovic

    $15.00 /hr
    113 hours
    5.00
  7. Sharon H.

    Sharon H.

    Telesales Team Manager Customer service representative

    United Kingdom - Last active: 3 days ago - Tests: 4

    I August 2014 to Present I am currently employed as a Sales Manager Leading a team of sales members and customer service members for an online rental portal of property focused within the London area. We deal daily on the telephone to gain new properties and agencies to our site , manage the agencies and assist them with personal management of their profiles. I currently also deal with any queries or problems that occur for all of the sales team and the Agencies within London , finding solutions that are agreeable to all parties ``References available by request I AM A WELL ORGANISED AND SELF MOTIVATED INDIVIDUAL, WHO THRIVES ON SUCCESS AND HAS AN INNER DRIVE TO BECOME NUMBER ONE IN WHATEVER I TACKLE BOTH IN THE WORKPLACE AND PERSONALLY, EVERYONE REMEMBERS FIRST BUT NOBODY REMEMBERS SECOND AND THAT IS WHAT DRIVES ME FORWARD . I AM CURRENTLY LIVING IN MAINLAND SPAIN WITH MY HUSBAND AND YOUNG DAUGHTER AND WORK FROM HOME

    $20.00 /hr
    718 hours
    4.99
  8. Andrea L.

    Andrea L.

    Administrative, Transcription, Photo Editing Guru

    United States - Last active: 2 days ago - Tests: 1 - Portfolio: 6

    Highly motivated and results driven virtual administrative professional providing a versatile skill set to take care of your personal or business needs efficiently, accurately and to your satisfaction. I pride myself in having strong communication skills, attention to detail, ability to multi-task and reliability. I am proactive, hard working, friendly, effective and a fast learner. I am committed to providing beyond exceptional online support to make your life easier and help your business flourish. Guaranteed availability Monday through Friday between 9AM-5PM PST time but often work beyond those hours, as well as weekends and holidays to make sure your every need is taken care of. Fully equipped, private home office. Accessible through Skype, email, or phone. I do it fast and I do it right, the first time.

    $15.00 /hr
    26 hours
    5.00
  9. Carolina S.

    Carolina S.

    Customer service / Graphic Designer / Community Manager

    Uruguay - Last active: 13 hours ago - Tests: 5 - Portfolio: 1

    Hello, my name is Carol, I'm a graphic designer with wide experience in photoshop, illustrator, image, and photography, I specialize (while I still specializing) in retouching and photo editing, both natural and artistic, designs logos, images processing for commercial advertising and fashion. During the last two years I've been specializing in social media, working on various projects, such as community and marketing manager. I also have more than 3 years experience in the Customer service and moderation jobs. (working remotely) I am professional in my work, if hired, you will not be disappointed.

    $17.00 /hr
    2,368 hours
    4.93
  10. Paul Laguna

    Paul Laguna

    Project Manager, Customer Service & Support Specialist

    United States - Last active: 13 hours ago - Tests: 9 - Portfolio: 1

    I offer over 15 years of Customer Service, Customer Support, Compliant Management, Sales and Relationship Management experience. Over the last 15 years, I have helped many major BMW N.A. car dealerships companies grow in Southern California. Employed as a Wholesale Parts Manager at the age of 23 in a extremely high volume call center, I repaired many major customer to business relationships, customer service and support, increased sales by 55%, increasing volume sales by 68% at overall departments. I was also awarded by the Ebay market as "Top Rated Seller" for 2013 and "Power Seller" for 2011, 2012 and 2013. I am seeking opportunities to prove my skills as an excellent customer service, support supervisor or agent to increase value and help your business grow. My specialties are phone and e-mail customer service, support, complaint management, supervisor, data-entry, sales, virtual assistance, marketing, customer relations, create purchase orders and RMA's, search though product data-bases, heavy multitasking, forecast production month and yearly. I am Punctual, Honest, Trustworthy, Polite, Focused, Empathetic, Innovative, Rational, and a Perfectionist.

    $20.00 /hr
    1,765 hours
    4.98