Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Janos N.

    Janos N.

    Prezi Specialist I BA of Interational Business and Marketing Logistics

    Hungary - Last active: 1 month ago - Tests: 1 - Portfolio: 19

    A freelancer Prezi Specialist at your service! Providing Clients with mindblowing and original PREZIs and graphical solutions. For - Business Purposes - Conferences - Tutorials Offered services -Development of unique Prezis from scratch -Edit and upgrade of existing Prezis -Conversion of Powerpoint presentations into Prezi -Conversion of infographics into Prezi -Conversion of Prezis into Videos (Voice-over possible) Communication over Skype.

    $18.33 /hr
    180 hours
    4.85
  2. Jamin C.

    Jamin C.

    Determined Fast and Reliable

    United States - Last active: 2 days ago - Tests: 7

    I am currently doing volunteer teaching work in France. I speak, read and write both English and French with English being my first language. I have done translation and interpreting work on an individual basis and for large groups. Over the past 4 years I've worked as a Licensed Personal Banker for 2 large banks in New York. Within the bank I managed the sales team, was responsible for meeting sales goals and assisted the manager in managing all functions of the branch. I have strong sales skills but also excellent oral and written communication skills. Part of my job was written communication with clients from diverse backgrounds. This helped me to become proficient in writing, proofreading, and correction. Also I have worked as a Personal Assistant and Manager where I was in charge of organizing meetings, travel arrangements and doing research projects. As a Personal Assistant I managed the team and kept things running in the office. I touch type 60 words per minute and I am very comfortable working with computers. I have transcribed videos and audio files. I enjoy writing and this passion has helped me to write many articles on a variety of topics in both English and French. I know the value of getting work done quickly and accurately. I am good at leading others to accomplish that same goal.

    $16.67 /hr
    6,673 hours
    4.72
  3. Mary Crawford

    Mary Crawford

    Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

    United States - Last active: 3 days ago - Tests: 16 - Portfolio: 4

    I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,

    $15.56 /hr
    7,068 hours
    5.00
  4. Leiah S.

    Leiah S.

    Virtual Administrative/Personal Assistant & Real Estate Professional

    United States - Last active: 22 hours ago - Tests: 8

    As a polished, efficient, and versatile professional, I have twenty years administrative background ranging from Executive Assistant to Office Manager to Front Office Coordinator. Administratively, I have supported Directors, Presidents, Vice Presidents, Partners and C-Levels at prior companies. As a licensed California Real Estate Agent for the past ten years, I have worked as a Buyer's Agent, Marketing Assistant and Property Manager. I have excellent organization and solid technical skills, and the capabilities to self-manage and complete tasks on time. I have experience with and am very comfortable managing projects. I definitely enjoy technology and learning new things. I hope to hear from you and discuss how I can make an immediate contribution toward the growth of your business!

    $25.00 /hr
    399 hours
    4.94
  5. Bill P.

    Bill P.

    SMM | Business Coach | Creative Marketing Specialist

    United States - Last active: 7 days ago - Tests: 6

    I'm Bill and I can help you grow your business with my years of experience. I have owned operated and have been through the trenches with businesses. I love helping out fellow businesses grow and achieve there company goals. I have had a lot of experience building marketing plans, businesses plans, growing businesses, analyzing businesses and fixing businesses so they operate smoothly. My strongest skill that I have is that I'm an out of the box thinker and go against the grain. I see things differently than others and that has always helped me with my businesses and freelancing career. **REAL LIFE MARKETING EXAMPLE OF MY MARKETING HELP** -------------------------------------------------------------------------------------------------------- Here's a great real life example of my creativity in marketing: I have a client and she is a hair dresser. She asked me how to drive traffic into her SLOW hair salon. I asked her why it was so slow. She said that the prices were kind of high and nobody wanted to try that salon because the outside looked bad but the inside was beautiful. I told she had two options 1) Fix the outside appearance or 2) Try a creative marketing approach. She said what could I do that's creative for haircuts? I told her to use the "A" frame sign in front of here store and put, "FREE HAIRCUTS THIS WEEKEND- TIPS APPRECIATED". What do you think happened? The hair salon was slammed. She had 15-25 bookings a day that weekend and was making $5-$25 in tips per client. She had so much work she had to give it away to the other stylists in that salon. They absolutely loved the haircuts and she booked about 1/2 the clients for the next haircut. Whenever she gets slow she breaks out that "A" frame sign and they flock in. -------------------------------------------------------------------------------------------------------- I have top 20%-20%-30% scores on Odesk for marketing, business plans, customer service and would love to help your business achieve it's financial goals. I'm a very hard worker with an intense focus on the job at hand. You need to hire me because I will bring true value to your business and help you fix the internal issues that others can't see. I look forward to helping you build your business

    $27.00 /hr
    142 hours
    5.00
  6. Muhammad Amin

    Muhammad Amin

    Project Management, Business Development, SEO,Statistics, Voice Talent

    United Kingdom - Last active: 2 days ago - Tests: 3 - Portfolio: 2

    I have done masters in BUSINESS AND MARKETING and have, " MORE THEN TEN YEARS OF EXPERIENCE" in the fields of, SALES DEVELOPMENT, PROJECT MANAGEMENT, TELEMARKETING, AUDIO PRODUCTION, STATISTICS, BUSINESS DEVELOPMENT, CUSTOMER SERVICES, CUSTOMER SUPPORT, ADMINISTRATION, EMAIL HANDLING, VIRTUAL ASSISTANCE AND CREATIVE WRITING etc I have a diversified experience assisting Asian, American., Canadian, Australian and the British customers. I am a full-time freelancer and can work for U.S., Canada, Australia, U.K and global customers.

    $35.00 /hr
    231 hours
    5.00
  7. Julianne W.

    Julianne W.

    Your Right Arm for Business Development !!!

    United States - Last active: 1 day ago

    Over 1,500 hours experience on Elance (please select Lifetime in my job history for details) I can market your product from creating a product specific database through introducing your company and products or services to targeted decision makers. Confident Sales and Marketing Professional with 20+ years of experience in Outside and Inside Sales of Industrial, Manufacturing, Hospitality and Service related products. Able to work independently or with a team Highly Organized Fearless Cold Caller Excellent phone & people skills “Rainmaker” Lead Generation skills Accomplished Research Skills Creation of target product and/or service - specific Databases in Excel Established contacts with many Fortune 500 companies

    $18.00 /hr
    1,628 hours
    4.99
  8. Sharon H.

    Sharon H.

    Telesales Team Manager Customer service representative

    United Kingdom - Last active: 22 hours ago - Tests: 4

    I August 2014 to Present I am currently employed as a Sales Manager Leading a team of sales members and customer service members for an online rental portal of property focused within the London area. We deal daily on the telephone to gain new properties and agencies to our site , manage the agencies and assist them with personal management of their profiles. I currently also deal with any queries or problems that occur for all of the sales team and the Agencies within London , finding solutions that are agreeable to all parties ``References available by request I AM A WELL ORGANISED AND SELF MOTIVATED INDIVIDUAL, WHO THRIVES ON SUCCESS AND HAS AN INNER DRIVE TO BECOME NUMBER ONE IN WHATEVER I TACKLE BOTH IN THE WORKPLACE AND PERSONALLY, EVERYONE REMEMBERS FIRST BUT NOBODY REMEMBERS SECOND AND THAT IS WHAT DRIVES ME FORWARD . I AM CURRENTLY LIVING IN MAINLAND SPAIN WITH MY HUSBAND AND YOUNG DAUGHTER AND WORK FROM HOME

    $18.00 /hr
    714 hours
    5.00
  9. Alma C.

    Alma C.

    Top Rated Upworker | Internet and Social Media Marketing | VA

    Bosnia and Herzegovina - Last active: 1 day ago - Tests: 8 - Portfolio: 3

    www.almacolic.com Honored as a Top Rated Upwork Freelancer with 100% Job Success. Areas of expertise: * Detailed Marketing Analysis * Detailed Demographic Analysis * Detailed Competitor Analysis * Marketing Strategy for Profit Growth * Marketing Implementation * Targeted Traffic Generation * Market Research * Marketing Assessment and Review * Presentation Design and Creation * Business Consulting (eCommerce, Start ups, "Go-to" strategies) * Product Development and Launches A list of my skills includes but is not limited to: ▐ Advanced knowledge and experience of Microsoft Office suite ▐ Creating effective business and sales presentations from scratch ▐ Advanced knowledge and experience creating eBooks content from scratch ▐ Skilled with online marketing tool but not limited to Wordpress ▐ Skilled with Social Media Platforms (Twitter, Facebook, LinkedIn), Blogs ▐ Reviewing and auditing website content, appearance and aesthetics to better appeal ▐ Editing, managing and updating content for online websites and social media accounts ▐ Self-starter, goal oriented and able to handle multiple tasks ▐ Well organized and highly detail-oriented ▐ Able to adapt, learn and implement new information quickly ▐ Able to learn new programs ▐ Skilled in research, analyzing data, writing, and editing ▐ Accurate and dependable, with an uncompromising work ethic ▐ An active listener with strong interpersonal skills ▐ Strive to understand client needs and provide exceptional results ▐ Very good written, verbal, interpersonal and communication skills ▐ Excellent time management and organizational skills ▐ Very good in speaking, writing and reading English ▐ Proficient in speaking, writing and reading Bosnian, Croatian and Serbian ▐ Type 70+ WMP P.S. I have excluded displaying 99% of my work per nondisclosure agreements (NDAs) and/or for clients privacy. I do not do any spec work/commission only/performance only based projects, so please do not ask. Best, Alma Colic Skype: almacolic101 Facebook: /almacolic101 Twitter: @almacolic101

    $19.99 /hr
    1,074 hours
    4.98
  10. Christina D.

    Christina D.

    Customer Support - Administration - Recruiting - Writing

    United States - Last active: 22 hours ago - Tests: 2

    Efficient and precise professional with a versatile business background ranging in areas that include: Customer Service Management, Administration, Writing, Sales, Recruiting, Moderator, Radio/Hosting, Affiliate Marketing and Business Ownership. A creative thinker, strong communicator and outstanding listener with an authentic personality; dedicated, enthusiastic and driven by an eagerness to learn and willingness to contribute toward meeting your company’s goals/objectives.

    $16.67 /hr
    752 hours
    5.00