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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Aamir Qadri

    Aamir Qadri

    Sales Consultant | Operation Manager | IT Services Enabler | Business

    Canada - Last active: 17 hours ago - Tests: 10 - Portfolio: 4

    Skilled Professional with over twenty years of experience. Strong communication and organizational skills acquired in various companies. Proven ability to implement technology-based solutions for business. problems. Developed policies and procedures for cost reduction and improved efficiencies. Systems Design – IT Security – Strategic Planning – Project Management. Skills  Business Development: Various sectors in multiple countries.  Sales Management: End to End for corporate clients.  Business Process Modeling: Including stake holders.  Project Management: Full Life Cycle.  Operating Systems: Windows (all versions), SCO Unix, Linux Red Hat.  Networking: LAN/WAN/Wireless, TCP/IP suite.  Security: Symantec Enterprise Security Management.  Hardware: Diebold, DELL, HP, Compaq, EPSON, Cisco.

    $33.33 /hr
    185 hours
    0.00
  2. Jay Henayon

    Jay Henayon

    Lead Generation Specialist

    Philippines - Last active: 17 hours ago - Tests: 7 - Portfolio: 14

    Recognized as 2013 Top 5% ODesk Freelancer. To be part of any company in the fields of Lead Generation, Web Research and Database Building, and to fully utilize my skills in order to contribute to company's success. Over the last 1 year and 3 months, I have done great jobs working in research groups in Brazil, America, London, and Germany as a virtual assistant, web researcher and data entry specialist. As a Six Sigma Yellow Belt, I have showed and applied strategies and initiatives to finish tasks systematically and professionally with utmost accuracy and complete the task always ahead of time. I have developed skills and competencies of a highly adaptable, flexible, trainable and passionate Virtual Assistant. The following are the list of skills acquired & developed within my 3 years of experience (but not limited to): *Lead Generation *Database Building *Internet Research *Data Mining/Data Scraping * Administrative Assistant Support * Personal Assistant * Customer Service Representative * Document Organizing, Reporting, and Converting * Web Research * Google Docs Creation/Editing * MS Office Competent (Word, Excel, PowerPoint) * PDF Creation/Conversion/Editing * Customer Service

    $9.00 /hr
    9,232 hours
    4.97
  3. Andre Bookal

    Andre Bookal

    Business Administration Specialist, Web Researcher & Data Analyst

    Jamaica - Last active: 17 hours ago - Tests: 30 - Portfolio: 5

    My sole professional objective is to WOW you my client through my ability to get the job done proficiently and then some, thus creating real value and competitive advantage for your business! Simply put, my efforts must impact your bottom line positively!!! I am: an experienced, qualified, tried, tested and proven performer whose: skill-sets, competence, work ethic, attitude and commitment levels are secondary to none! A must have for your team's Business Administrative needs!! I bring to the table, online Business Administrative experiences gained via oDesk. Executing fixed contracts for my clients in conjunction with hourly contracts that’s currently, just in excess of 1,400 hours (and counting). I have to date received on oDesk an average feedback score of 4.99 out of 5 (99.8%). Also, my fifteen years of solid corporate experience in Business Administration has seen me garnered great expertise and proficiency in areas such as: Customer Service, Accounting, Marketing & Research, Sales, Mortgage Financing & Collections, and general administrative support. I'm a well-rounded and knowledgeable professional as highlighted in the twenty-eight oDesk skills tests that I have passed with distinctions. My: achievements, experiences,positive attitude and approach to my work have molded and shaped me into an outstandingly successful, highly regarded and respected professional! Enhance your team's Administrative proficiency and potency by tapping into the following array of knowledge, know-how and expertise that will be at your business's disposal: .Coordinating, Managing & Executing business processes in attaining the organization's stated goals and objectives efficiently and effectively. . Drafting/preparing well constructed letters in Microsoft Word and Google Docs in initiating contact with customers/clients and/or responding to correspondences from clients/customers. . Digital outreaching (Securing guest post opportunities on websites) . Content Ideator - (Develop and pitch blog post ideas to websites) . Proficient in the use of Google Docs,Microsoft Excel and Word . Excellent E-mail corresponding skills . Excellent Communication skills (Verbal & Written) . Excellent Analytical and Problem-Solving skills . Excellent Data: Entry, Collections and Analysis skills . Excellent Web Research and Internet skills . Excellent Computer skills . Strong Interpersonal skills . Excellent overall Administrative skills An integral component to me being a successful online professional is that I: adapt, maintain connectivity, communicate effectively, learn quickly, take a solution oriented approach to tasks, identify creative and “out of the box” solutions that will create additional value for your business. I place a high premium and pride on the quality of work I produce and therefore set very high standards for myself. I am big on: honesty, transparency, integrity and mutual respect as values that must at all times be evident in all that I undertake. I look for in a client: passion, vision, a commitment to excellence, values and strategies that creates and sustains working environments that are conducive to and facilitates: synergistic effects, optimum performances and high team spirit/morale and success. Thank you for taking time out of your busy schedule to peruse my profile. Your time is extremely valuable and as such, it's always appreciated, valued and never taken for granted!! Looking forward to speaking with you regarding employment opportunities that will be mutually satisfying and rewarding! HAVE A FANTASTIC AND A PRODUCTIVE DAY!!

    $15.00 /hr
    5,051 hours
    4.99
  4. Michael David Lim

    Michael David Lim

    Technical Support/Customer Service/Sales Representative/Data entry

    Philippines - Last active: 17 hours ago - Tests: 2

    I graduated B.S. Mechanical Engineering from one of the most respected engineering school in the Philippines, Mapua Institute of Technology, last 2006 and I have been working in the call center industry since. 2006-2008: Dell Technical Support Representative level 3 (TSR) 2008-2010: Wachovia Phone Banking (CSR) 2010-February 2013: Enrollment Advisor for 360training.com (Sales) I work hard and never had attendance issues in all companies. Computer literate, knowledgeable in office applications like Microsoft Excel, Word and Powerpoint. I love sports, cooking, eating and travel.

    $7.78 /hr
    2,344 hours
    4.80
  5. Divina M.

    Divina M.

    Customer Service/Phone support/ Marketing Online/ Data entry

    Philippines - Last active: 25 days ago - Tests: 4 - Portfolio: 1

    I am an experienced Customer Service / Sales Representative who has worked almost three years in the call center industry (BPO) here in the Philippines for US' top satellite radio (SXM) as client, handling account inquiries like; billing, and up-selling radio hardware as well as subscriptions. Through it, I have already developed a sense of being able to work both under pressure as well as with minimal supervision. Flexibility in terms of familiarity with the different timezones in the US and noting how to adjust with our time here in the Philippines is a major factor. Not to mention the ability to quickly learn and absorb new processes to accomplish tasks assigned to me. This is evident with the number of projects I have already accomplished here in oDesk; be it virtual assistant, finishing some paper works, booking,shopping online and even reservations as well as setting appointments. Let me know if you would need a competitive staff like me to work on your team.

    $3.33 /hr
    1,641 hours
    4.99
  6. Aleksandra Voropaieva

    Aleksandra Voropaieva

    Project mngt/Operations mngt/Marketing strategy/Business development

    Ukraine - Last active: 17 hours ago - Tests: 2 - Portfolio: 1

    I get a kick out of solving problems and shaping new businesses. The more complex is a problem, the more gratifying is solving. If you have a business problem that is interfering your ability to generate more revenue, streamline your operating costs, not bringing in as many customers as you'd like or isn't positively impacting your brand, then we should talk. I will work with you to understand your issue, partner with you to determine the best possible solution and work with you in implementing the solution. Helping small businesses and entrepreneurs accomplish what they set out to do is my passion. Having a brilliant business idea and setting up a business around it are two very different things. One needs creativity, passion, and critical thinking while the other requires discipline, follow-through, pragmatism, innovation and systematic implementation. I can work with you to overcome your issues and to make your business effective and profitable. My focus areas: 1. Business planning and market research - I provide business planning and market research services 2. Sales, Marketing and Business Development - Right from strategy development to the creation of sales and marketing collateral, implementation and project management of sales and marketing plans, I provide end-to-end services. 3. Quality Management (Lean Six Sigma, ISO 9001) - Are you looking to implement a Lean Six Sigma improvement project or get consulting support to prepare for your ISO 9001 audit? I can help. 4.E-Business Management/E-Commerce (Non-IT) - Whether you have an existing e-commerce business that you want to scale up or you're setting one up from scratch, my experience in setting up a wide range of e-commerce businesses will add value. 5. . Project Management - Whatever your business landscape, my extensive project management experience will make sure that your project runs smoothly, on time and within budget. I am very comfortable managing virtual teams and managing freelancers. I've delivered over ten successful projects in the last year alone. 6. Marketing and Communication strategy - If you need to deliver a clear message, build a reputation and strong brand experience, I'll do research for you, from your target audience and create a creative marketing strategy. If you have issues with the reputation I will take anti-crisis PR measures. 7. Loyalty marketing - I'll create a strategy for you that will increase your customer-life and boost your sales and even transform your brand into a Lovemark. Industry experience: 1. Customer care - I know how to make your clients love you and your company 2. E-commerce - I know the ins and outs of e-commerce business, how to build a successful sales funnel, mail sequence and how to keep clients engaged with the product and sales. 3. Marketing

    $22.00 /hr
    2,620 hours
    5.00
  7. Crista S.

    Crista S.

    Directory Submission Listings

    United States - Last active: 4 days ago - Tests: 2 - Portfolio: 2

    http://local-directory-submissions.weebly.com/ In my experience being manager of a local listings department at Footbridge Media for 3 years, I helped clients list on free directory sites such as: yahoo, bing, google, yelp, there is even a few data aggregators I know of. I mainly work for contractors, but most of the listings I work with offer a variety of categories and I always know how to find more directories. I have recently moved back towards home to find work here. WHAT I WILL DO FOR YOU IN BUILDING CITATIONS: I start with a website (already done, and am able to complete a basic one) * GATHER INFORMATION **NAP (name address phone) **short/long description **keywords **locations you work for **business hours **public email if you like, not required *CREATE PERSONAL LOG-INS to EACH LISTING (100 listings $2 per listing) --. I find that its better to have personal access then to depend on a machine (yext, brightlocal, yodle). *CLAIM LISTINGS --so that the information is more verifiable for Google, as this is required by some of the major search engines. *HELP CLEAN UP CITATIONS that are in a mess, currently existing on the internet for you. It has been in our studies that directory listings are great sources of SEO, I am simply just here to help out with doing so by working for you! I am a seriously hard worker at every job I have ever been in I have always been presented great opportunities for being such a hard worker. I like challenges and thrive in my achievements. I am also easy to get along with, with great customer service experience. I am the best employee you could have and I really take pride in that, who doesn't want a hard worker they can trust! : )

    $15.00 /hr
    0 hours
    5.00
  8. erica latayan

    erica latayan Agency Contractor

    CSR - Outbound/Inbound Agent - Telemarketer

    Philippines - Last active: 1 day ago

    To give you a brief background about my experience, I have been in this kind of industry for more than 2 years. I have catered campaigns from US, UK and Australia. Handling both outbound and inbound account. I did a few cold calling and lead generation. I graduated as Bachelor of Science in Business Administration last 2013 in Philippine Womens University. I have expirience in this industry of telemarketing. I handle several campaigns. I was able to handle large volume of calls and irate clients. I am good in communication and is responsible for every project that i'm handling.

    Associated with: Paramount Telemarketing Laguna

    $5.00 /hr
    124 hours
    5.00
  9. Jennifer Gabuya

    Jennifer Gabuya Agency Contractor

    Supervisor, Trainer, Customer Service Expert, Sales and Marketing

    Philippines - Last active: 17 hours ago - Tests: 4

    I am a highly skilled customer service specialist and my main goal is to provide excellent service accurately and professionally. I have over 4 years experience working as a customer service representative in a BPO industry and 2 years of combined experience as a supervisor and a product trainer. I focus on how to best exceed my clients expectations and I'm a very passionate person when it comes to work.

    Associated with: JobHub

    $5.56 /hr
    1,881 hours
    5.00
  10. Karen L.

    Karen L. Agency Contractor

    free lance provider

    Philippines - Last active: 17 hours ago - Tests: 2

    I had worked as a teacher both in a classroom and on-line settings for more than twelve years. Within the span of certain years in teaching, I was promoted twice. I became also a customer service representative in some call centers, where I took care of the different needs and complaints of the customers/clients. I did also remote trouble shooting for a cable company. At certain seasons. I write and conceptualize events for some companies and sometimes write ads and press releases. I had also my shares of telemarketing. I do not just work because of money but I want to be an asset and to develop more of myself in my chosen field. My passion for writing inspires me to teach. I have been writing for school plays , which are some adaptations and when I am not teaching, I write sequence guides and concepts of an ad or events, such as product launching.

    Associated with: JobHub

    $5.56 /hr
    879 hours
    5.00