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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,123 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Jody Khlem

Jody Khlem

Client Relationship Manager

United States

A self motivated Administrative Secretary with 13 + years of relevant experience. Seeking a work from home position which is commensurate with my experience and education. I am resourceful, innovative, self-driven, and organized with the company's best interest first and foremost in what I do.

$16.00 /hr
1,030 hours

Annmarie K.

Annmarie K.

telemarketing, leads, sales, appointment setting

United States - Tests: 1 - Portfolio: 1

You want professionalism with someone that was born, raised, and educated in the United States? You've come to the right place! My minimum per week time block is 10 hours for ongoing clients, although I will take fixed price and short term jobs on occasion. My services include: Proficient cold calling and appointment setting Telemarketing for B2B and B2C. Social media exposure including Facebook, Pinterest, Twitter, and blogging. Research for lead generation and lead list clean up. My skills: Consistent top producer in sales. Worked with a variety of CRM systems. Able to work independently and in a timely manner. Extremely organized and meticulous. Professional on the phone.

81% Job Success
$33.00 /hr
5,859 hours

Mary grace R.

Mary grace R.

CSR (inbound/outbound), Virtual Assistant, Transcriber

Philippines - Tests: 6

I was employed as a general transcriber that includes voice mail and legal accounts for a year, after that I was employed as a call center representative for 4 years (BPO Company, like Sitel and Sykes. I worked with AT&T, Sears Holdings, Tribune Publishing for Los Angeles Times, Bell Solo Mobile) and I have been a Real Estate Agent for an office based company (Robinsons Land Corporation) . My experience for years has afforded me the opportunity to become familiar with all kinds of transcription work, customer satisfaction and talking to different kinds of people. When I'm working on a project, I don't want just to meet deadlines. Rather, I prefer to complete the project well ahead of schedule. My time management skills are excellent and I'm organized, efficient, and I take pride in excelling at my work. I pride myself on my customer service skills and my ability to resolve difficult situations. I am confident that my skills are perfect match for your needs and will more than meet your expectations and be applicable to your requirements. My internet connection is very reliable and stable and I can work anytime of the day. email: skype: acy.rodriguez23

100% Job Success
$4.44 /hr
1,126 hours

Glenn T.

Glenn T.

Customer Service Specialist,Telemarketer, Lead Generation, Data Mining

Philippines - Tests: 2

With more than 8 years of experience in customer service, I'm confident in my skills to find better solution to any challenges. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. Detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.

$5.56 /hr
1,432 hours

Andre Bookal

Andre Bookal

Business Administration Specialist, Web Researcher & Data Analyst

Jamaica - Tests: 30 - Portfolio: 5

My sole professional objective is to WOW you my client through my ability to get the job done proficiently and then some, thus creating real value and competitive advantage for your business! Simply put, my efforts must impact your bottom line positively!!! I am: an experienced, qualified, tried, tested and proven performer whose: skill-sets, competence, work ethic, attitude and commitment levels are secondary to none! A must have for your team's Business Administrative needs!! I bring to the table, online Business Administrative experiences gained via oDesk. Executing fixed contracts for my clients in conjunction with hourly contracts that’s currently, just in excess of 1,400 hours (and counting). I have to date received on oDesk an average feedback score of 4.99 out of 5 (99.8%). Also, my fifteen years of solid corporate experience in Business Administration has seen me garnered great expertise and proficiency in areas such as: Customer Service, Accounting, Marketing & Research, Sales, Mortgage Financing & Collections, and general administrative support. I'm a well-rounded and knowledgeable professional as highlighted in the twenty-eight oDesk skills tests that I have passed with distinctions. My: achievements, experiences,positive attitude and approach to my work have molded and shaped me into an outstandingly successful, highly regarded and respected professional! Enhance your team's Administrative proficiency and potency by tapping into the following array of knowledge, know-how and expertise that will be at your business's disposal: .Coordinating, Managing & Executing business processes in attaining the organization's stated goals and objectives efficiently and effectively. . Drafting/preparing well constructed letters in Microsoft Word and Google Docs in initiating contact with customers/clients and/or responding to correspondences from clients/customers. . Digital outreaching (Securing guest post opportunities on websites) . Content Ideator - (Develop and pitch blog post ideas to websites) . Proficient in the use of Google Docs,Microsoft Excel and Word . Excellent E-mail corresponding skills . Excellent Communication skills (Verbal & Written) . Excellent Analytical and Problem-Solving skills . Excellent Data: Entry, Collections and Analysis skills . Excellent Web Research and Internet skills . Excellent Computer skills . Strong Interpersonal skills . Excellent overall Administrative skills An integral component to me being a successful online professional is that I: adapt, maintain connectivity, communicate effectively, learn quickly, take a solution oriented approach to tasks, identify creative and “out of the box” solutions that will create additional value for your business. I place a high premium and pride on the quality of work I produce and therefore set very high standards for myself. I am big on: honesty, transparency, integrity and mutual respect as values that must at all times be evident in all that I undertake. I look for in a client: passion, vision, a commitment to excellence, values and strategies that creates and sustains working environments that are conducive to and facilitates: synergistic effects, optimum performances and high team spirit/morale and success. Thank you for taking time out of your busy schedule to peruse my profile. Your time is extremely valuable and as such, it's always appreciated, valued and never taken for granted!! Looking forward to speaking with you regarding employment opportunities that will be mutually satisfying and rewarding! HAVE A FANTASTIC AND A PRODUCTIVE DAY!!

100% Job Success
$15.00 /hr
5,372 hours

Jamin C.

Jamin C.

Determined Fast and Reliable

United States - Tests: 7

I am currently doing volunteer teaching work in Europe. I speak, read and write both English and French with English being my first language. I am also learning Italian. I have done translation and interpreting work on an individual basis and for large groups. I spent 4 years working as a Licensed Personal Banker for 2 large banks in New York. Within the bank I managed the sales team, was responsible for meeting sales goals and assisted the manager in managing all functions of the branch. I have strong sales skills but also excellent oral and written communication skills. Part of my job was written communication with clients from diverse backgrounds. This helped me to become proficient in writing, proofreading, and correction. Also I have worked as a Personal Assistant and Project Manager; I was responsible for organizing meetings, travel arrangements and doing research projects. I managed the team and kept things running in the office. I touch type 60 words per minute and I am very comfortable working with computers. I have transcribed videos and audio files. I enjoy writing and this passion has helped me to write many articles on a variety of topics in both English and French. I know the value of getting work done quickly and accurately. I am good at leading others to accomplish that same goal.

100% Job Success
$16.67 /hr
6,942 hours

Venus Sofia

Venus Sofia

Customer Service Specialist - Your Versatile Employee

Philippines - Tests: 15 - Portfolio: 3

> oDesk ID verified > Dedicated individual- reputation for consistently going beyond what is required > Resourceful in completing projects- ability to multi-task effectively > Superior verbal and written communication skills > Demonstrated aptitude for developing new skills > Proven record of reliability and responsibility > Strong analytical skills- easily assesses condition and implements appropriate intervention >Committed to becoming an asset of every agency one is affiliated with > Recognized for excellent teaching and coaching abilities > Relates well with people from a variety of cultures and socio-economic conditions > Possess special sensitivity to meeting diverse needs in varied situation

97% Job Success
$10.00 /hr
11,469 hours

Jay Henayon

Jay Henayon

Lead Generation Specialist

Philippines - Tests: 7 - Portfolio: 14

Recognized as 2013 Top 5% ODesk Freelancer. To be part of any company in the fields of Lead Generation, Web Research and Database Building, and to fully utilize my skills in order to contribute to company's success. Over the last 1 year and 3 months, I have done great jobs working in research groups in Brazil, America, London, and Germany as a virtual assistant, web researcher and data entry specialist. As a Six Sigma Yellow Belt, I have showed and applied strategies and initiatives to finish tasks systematically and professionally with utmost accuracy and complete the task always ahead of time. I have developed skills and competencies of a highly adaptable, flexible, trainable and passionate Virtual Assistant. The following are the list of skills acquired & developed within my 3 years of experience (but not limited to): *Lead Generation *Database Building *Internet Research *Data Mining/Data Scraping * Administrative Assistant Support * Personal Assistant * Customer Service Representative * Document Organizing, Reporting, and Converting * Web Research * Google Docs Creation/Editing * MS Office Competent (Word, Excel, PowerPoint) * PDF Creation/Conversion/Editing * Customer Service

100% Job Success
$9.00 /hr
9,833 hours

Audrey Thompson

Audrey Thompson

The Write Chick - Freelance Writer, Virtual Services

United States - Tests: 13 - Portfolio: 7

I offer your company over 30 years of experience in several industries and a variety of positions that include Administrative, Customer Service, Management and Sales in the brick-n-mortar world. Since being registered with oDesk, which is now Upwork, I have worked in a variety of industries in several positions including Administrative Assistant, Customer Service, Ghost Writing, Research, ​and Scheduling. I have written about a variety of subjects in a variety of industry and love to learn and expand my knowledge. With the variety of positions, I have worked I gained a great ability to investigate, learn and write about all these topics and more. I have learned much and I am still learning the SEO, Social Marketing and other key things to making my writing successful and beneficial for my clients. I am diligent in making sure all work is original and deadlines are met. My best writing style is conversational, relaxed but informative. I have written articles, blogs, content pages, landing pages, press releases, product descriptions, product reviews and more. From home improvement, home furnishings, Halloween costumes, Appliances, Construction, Dentistry, Gas Meters, Insurance, Photography, Plastic Surgery, Real Estate, Skin Care, Taxes and many more topics. My work is published in my name on some of my clients sites as well as a ghost writer on others. I am familiar with Joomla and WordPress. My knowledge of SEO is limited, but I am always willing to learn more. I have light experience in back-linking request by email. I believe I have enough knowledge, I can learn quickly with the right instructions and benefit both my client and myself. I am organized and reliable and can catch on quickly to any software and process with minimal training. I have a home office set up with computer, Vista, land line, fax machine and oDesk is my full-time job. If you are looking for a full-time writer or just to have somebody available as needed, I look forward to the opportunity to join your team and give you the benefit of my skills and talent. I use Microsoft Word 2010 for my work, using the built-in grammar and spell check option. If you have other preferences to check my work, I'll be glad to work with any package you have to share at your expense. I am accustom to having my work reviewed by an editor/owner and make any changes or corrections as needed accordingly. Hire me and let me bring my many areas of experience, expertise, and knowledge to your team.

Groups: Kampyle

97% Job Success
$12.00 /hr
9,859 hours

Mary Crawford

Mary Crawford

Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

United States - Tests: 16 - Portfolio: 4

I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,

96% Job Success
$15.56 /hr
7,641 hours