Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Mary Crawford

    Mary Crawford

    Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

    United States - Last active: 4 days ago - Tests: 16 - Portfolio: 4

    I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,

    $15.56 /hr
    7,068 hours
    5.00
  2. Jamin C.

    Jamin C.

    Determined Fast and Reliable

    United States - Last active: 3 days ago - Tests: 7

    I am currently doing volunteer teaching work in France. I speak, read and write both English and French with English being my first language. I have done translation and interpreting work on an individual basis and for large groups. Over the past 4 years I've worked as a Licensed Personal Banker for 2 large banks in New York. Within the bank I managed the sales team, was responsible for meeting sales goals and assisted the manager in managing all functions of the branch. I have strong sales skills but also excellent oral and written communication skills. Part of my job was written communication with clients from diverse backgrounds. This helped me to become proficient in writing, proofreading, and correction. Also I have worked as a Personal Assistant and Manager where I was in charge of organizing meetings, travel arrangements and doing research projects. As a Personal Assistant I managed the team and kept things running in the office. I touch type 60 words per minute and I am very comfortable working with computers. I have transcribed videos and audio files. I enjoy writing and this passion has helped me to write many articles on a variety of topics in both English and French. I know the value of getting work done quickly and accurately. I am good at leading others to accomplish that same goal.

    $16.67 /hr
    6,673 hours
    4.72
  3. Carolina S.

    Carolina S.

    Customer service / Graphic Designer / Community Manager

    Uruguay - Last active: 14 hours ago - Tests: 5 - Portfolio: 1

    Hello, my name is Carol, I'm a graphic designer with wide experience in photoshop, illustrator, image, and photography, I specialize (while I still specializing) in retouching and photo editing, both natural and artistic, designs logos, images processing for commercial advertising and fashion. During the last two years I've been specializing in social media, working on various projects, such as community and marketing manager. I also have more than 3 years experience in the Customer service and moderation jobs. (working remotely) I am professional in my work, if hired, you will not be disappointed.

    $17.00 /hr
    2,118 hours
    4.70
  4. Madala C.

    Madala C.

    Strong researcher with customer service and marketing skills

    United States - Last active: 1 day ago - Tests: 8

    Highly professional with a diverse background of skills and experience. I have 3+ years in Sales and Customer Service, Lead Generation, Telemarketing, etc. Other experience I have includes Mystery Shopping, Internet Sales, Advertising and Marketing, Web Research, SEO. I also have experience working in a telecommute role. I enjoy adding to my portfolio and am a fast learner willing to give it my all.

    $22.22 /hr
    2,130 hours
    4.69
  5. Alma C.

    Alma C.

    Top Rated Upworker | Internet and Social Media Marketing | VA

    Bosnia and Herzegovina - Last active: 2 days ago - Tests: 8 - Portfolio: 3

    www.almacolic.com Honored as a Top Rated Upwork Freelancer with 100% Job Success. Areas of expertise: * Detailed Marketing Analysis * Detailed Demographic Analysis * Detailed Competitor Analysis * Marketing Strategy for Profit Growth * Marketing Implementation * Targeted Traffic Generation * Market Research * Marketing Assessment and Review * Presentation Design and Creation * Business Consulting (eCommerce, Start ups, "Go-to" strategies) * Product Development and Launches A list of my skills includes but is not limited to: ▐ Advanced knowledge and experience of Microsoft Office suite ▐ Creating effective business and sales presentations from scratch ▐ Advanced knowledge and experience creating eBooks content from scratch ▐ Skilled with online marketing tool but not limited to Wordpress ▐ Skilled with Social Media Platforms (Twitter, Facebook, LinkedIn), Blogs ▐ Reviewing and auditing website content, appearance and aesthetics to better appeal ▐ Editing, managing and updating content for online websites and social media accounts ▐ Self-starter, goal oriented and able to handle multiple tasks ▐ Well organized and highly detail-oriented ▐ Able to adapt, learn and implement new information quickly ▐ Able to learn new programs ▐ Skilled in research, analyzing data, writing, and editing ▐ Accurate and dependable, with an uncompromising work ethic ▐ An active listener with strong interpersonal skills ▐ Strive to understand client needs and provide exceptional results ▐ Very good written, verbal, interpersonal and communication skills ▐ Excellent time management and organizational skills ▐ Very good in speaking, writing and reading English ▐ Proficient in speaking, writing and reading Bosnian, Croatian and Serbian ▐ Type 70+ WMP P.S. I have excluded displaying 99% of my work per nondisclosure agreements (NDAs) and/or for clients privacy. I do not do any spec work/commission only/performance only based projects, so please do not ask. Best, Alma Colic Skype: almacolic101 Facebook: /almacolic101 Twitter: @almacolic101

    $19.99 /hr
    1,074 hours
    4.98
  6. Julianne W.

    Julianne W.

    Your Right Arm for Business Development !!!

    United States - Last active: 2 days ago

    Over 1,500 hours experience on Elance (please select Lifetime in my job history for details) I can market your product from creating a product specific database through introducing your company and products or services to targeted decision makers. Confident Sales and Marketing Professional with 20+ years of experience in Outside and Inside Sales of Industrial, Manufacturing, Hospitality and Service related products. Able to work independently or with a team Highly Organized Fearless Cold Caller Excellent phone & people skills “Rainmaker” Lead Generation skills Accomplished Research Skills Creation of target product and/or service - specific Databases in Excel Established contacts with many Fortune 500 companies

    $18.00 /hr
    1,628 hours
    4.99
  7. Aleksandra Voropaieva

    Aleksandra Voropaieva

    Project mngt/Operations mngt/Marketing strategy/Business development

    Ukraine - Last active: 14 hours ago - Tests: 2 - Portfolio: 1

    I get a kick out of solving problems and shaping new businesses. The more complex is a problem, the more gratifying is solving. If you have a business problem that is interfering your ability to generate more revenue, streamline your operating costs, not bringing in as many customers as you'd like or isn't positively impacting your brand, then we should talk. I will work with you to understand your issue, partner with you to determine the best possible solution and work with you in implementing the solution. Helping small businesses and entrepreneurs accomplish what they set out to do is my passion. Having a brilliant business idea and setting up a business around it are two very different things. One needs creativity, passion, and critical thinking while the other requires discipline, follow-through, pragmatism, innovation and systematic implementation. I can work with you to overcome your issues and to make your business effective and profitable. My focus areas: 1. Business planning and market research - I provide business planning and market research services 2. Sales, Marketing and Business Development - Right from strategy development to the creation of sales and marketing collateral, implementation and project management of sales and marketing plans, I provide end-to-end services. 3. Quality Management (Lean Six Sigma, ISO 9001) - Are you looking to implement a Lean Six Sigma improvement project or get consulting support to prepare for your ISO 9001 audit? I can help. 4.E-Business Management/E-Commerce (Non-IT) - Whether you have an existing e-commerce business that you want to scale up or you're setting one up from scratch, my experience in setting up a wide range of e-commerce businesses will add value. 5. . Project Management - Whatever your business landscape, my extensive project management experience will make sure that your project runs smoothly, on time and within budget. I am very comfortable managing virtual teams and managing freelancers. I've delivered over ten successful projects in the last year alone. 6. Marketing and Communication strategy - If you need to deliver a clear message, build a reputation and strong brand experience, I'll do research for you, from your target audience and create a creative marketing strategy. If you have issues with the reputation I will take anti-crisis PR measures. 7. Loyalty marketing - I'll create a strategy for you that will increase your customer-life and boost your sales and even transform your brand into a Lovemark. Industry experience: 1. Customer care - I know how to make your clients love you and your company 2. E-commerce - I know the ins and outs of e-commerce business, how to build a successful sales funnel, mail sequence and how to keep clients engaged with the product and sales. 3. Marketing

    $22.00 /hr
    2,179 hours
    5.00
  8. Meliza Sanchez

    Meliza Sanchez

    Customer Service | Sales | Order Processing | Appointment Setting

    Philippines - Last active: 12/09/2014 - Tests: 4

    I work my way to the top out of my hard work and sheer determination. I do not mind putting my hands and mind to anything new or old, as I am open on learning new things and changes. I can adapt to any kind of job I am tasked to do so. With full 11 years of experience in Managerial Sales and Customer Service, I guarantee that I will give 100% buyer satisfaction.

    Groups: salesforce.com

    $15.56 /hr
    7,365 hours
    4.97
  9. Kathy lynn S.

    Kathy lynn S.

    Real Estate |Customer Service | Email Marketing| TV Traffic Software

    United States - Last active: 3 days ago - Tests: 9 - Portfolio: 2

    I have various experiences with inbound and outbound customer service, telemarketing, management and Scheduling and Traffic Coordinator for a TV Station. I have worked as an inbound customer service representative for a year in a call center in the Philippines. I was specifically assigned in a travel account- Expedia.com as a travel specialist. I am an expert in bookings, sales and customer service. I had been an Account Manager for 4 years in an Outbound BPO specializing in diverse campaigns for lead generation, sales, appointment setting, article writing, and data entry. I had been working virtually for quite some time now and I found it more than a job but a passion. I can handle anything from call handling, data entry, personal assistance, diary management and team management. I am very confident about my efficiency. I am well organized, well mannered, and can work at a fast pace environment. Tools I am familiar with are the following: Broadview Traffic Software, Wrike, Aligntoday, Salesforce, Trello, Zendone, and a whole lot more. With my passion to service, I want to assure cost effectiveness with my client to retain long term business. I assure to give you the most affordable rate at proven quality.

    $7.00 /hr
    4,353 hours
    4.97
  10. Donna Moss

    Donna Moss

    Sales/Telemarketing/Lead Generation/Research/Customer Service

    United States - Last active: 3 days ago - Tests: 7 - Portfolio: 1

    Professional who has over 10 years of combined experience in order processing, appointment setting, cold calling, lead generation, customer service, sales, data entry & research as well as vast experience in managing teams. I am very adept in time management and meeting deadlines. I will work diligently to meet your time-frame and to provided excellent service and work.

    $19.00 /hr
    2,740 hours
    4.87