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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 697 Customer support projects are completed every quarter on Upwork.

697

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: September 1, 2015
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  1. Efrain Candia

    Efrain Candia

    PHP Web Developer devoted to Joomla, IT-Manager, IT-SysAdmin,

    Bolivia - Tests: 7 - Portfolio: 25

    I am professional web developer and web consultant working for last 9 years for all sorts of businesses, from fresh start-ups, to the large e-commerce giants. I can provide complete web development for personal web projects, commercial web portals and complex web development solutions to clients. I have developed a wide range of websites using HMTL, DHTML, CSS, PHP, Ajax, Jquery, Joomla including sites for startup companies and small businesses to large Stores. My core competency lies in complete end-end management of a new website application development project, and I am seeking opportunities to build websites from the ground up for you or your business. The projects based on PHP in conjunction with various other web development technologies. PHP (pure PHP, PHP with OOP, PHP with frameworks), MySQL, JavaScript (generic JavaScript, JQuery, AJAX), XHTML, CSS, XML and SVN are used. I have experience in: 1. Web Development: Wordpress, JOOMLA, Drupal, Magento, Shopify, Prestashop, Bigcommerce, Oscommerce, Zencart, Cs cart, Opencart, Social engine. 2. Web Designing: In Web Designing, I provide logo design & graphics, catalogs, Banners, flyers etc. With softs like: adobe-photoshop,adobe-illustrator and responsive design. 3. SEO Services: On-page and Off-page SEO to improve the rankings of the site. I use white hat SEO to improve the rankings and to get the high amount of visitors. I always take care of the latest updates of Google like Google Hummingbird, Google Panda,Google Penguin, etc. I am well versed in Article/Blog writing. 4. Mobile Applications: - Excellent knowledge of the Android SDK, Android NDK. - Knowledge of XML, ECLIPSE, BOX2D, ANDENGINE and JSON - Knowledge of Facebook and Twitter API - Knowledge of HTML and Javascript - Coding standards, organizational programming skills and good commenting practices. 5. Customer Service with Q&A/SMM/Article Writing/Content/Business Writing and more... I aim to impress with every project I work on., Every project is a chance to not only improve on the things I've done before, but also a chance to employ new ideas and concepts.

    $7.80 /hr
    1,055 hours
    5.00
  2. Shienna Dela Cruz

    Shienna Dela Cruz Agency Contractor

    Telemarketer, Appointment Setter (B2B) (B2C), Lead Generator

    Philippines - Tests: 3 - Portfolio: 4

    To apply my skills and expertise in relation to the services offered by our Company and thereby contribute to its success.

    Associated with: BusyAnts

    $16.67 /hr
    5,481 hours
    4.91
  3. M.bilal S.

    M.bilal S.

    Sale's/CustumerSupport

    Pakistan - Tests: 11 - Portfolio: 1

    I have three years of sales and customer service experience (including online, over the phone and in person) and, for the last 1 years, I worked as sales professional and I used to dealt with American telecommunication company like Comcast,charter, time Warner and more than 14 providers in USA.I used to take call from all over the us and resolving their billing queries and help them to get new service available in there area.My duties was to send emails or newsletter; troubleshoot technical issues. I also have a wealth of experience using Microsoft Word, Microsoft Excel and,Google drive to build weekly and monthly fiscal reports. I have a friendly, professional demeanor and am a confident multitask-er,allowing me to take on several responsibilities at once.I'm a quick learner and enthusiastic.

    $3.00 /hr
    11 hours
    3.00
  4. Serlic I.

    Serlic I. Agency Contractor

    Serlic Ibarra

    Nicaragua - Tests: 4

    I have worked for over 18 years in many areas of the BPO industry that go from, sales & customer service to building new companies (start-ups) from the ground up. provide high standard quality service to companies that are in need of just that. Through my years in call centers I have develop several skills from practice, constant training courses and seminars. These are some of my Skill Highlights: • Sales • Business development • New product delivery. • Client account management. • Negotiation expert. • Employee relations. • Self-motivated. • Strategic Planning • Customer service • CRM • Sales Management. • Team Leadership • Digital Marketing • Training and training material development. • B2B Prospecting I take pride in the work I do regardless of the pay. I believe all work should be done with dedication and always aiming for self improvement. We never stop learning after all. A bad example (being recommended to place one), would be the lack to dedication an executive may have when representing a company through the task they been assign. Ownership must be part of the attitude you take when engaging with any person on a business call. Whether is a simple inquiry or a serious issue, we must demonstrate that we can go the "extra mile" as we would like others to do for us.

    Associated with: Core Staffing Agency

    $10.00 /hr
    0 hours
    0.00
  5. Andre Bookal

    Andre Bookal

    Business Administration Specialist, Web Researcher & Data Analyst

    Jamaica - Tests: 30 - Portfolio: 5

    My sole professional objective is to WOW you my client through my ability to get the job done proficiently and then some, thus creating real value and competitive advantage for your business! Simply put, my efforts must impact your bottom line positively!!! I am: an experienced, qualified, tried, tested and proven performer whose: skill-sets, competence, work ethic, attitude and commitment levels are secondary to none! A must have for your team's Business Administrative needs!! I bring to the table, online Business Administrative experiences gained via oDesk. Executing fixed contracts for my clients in conjunction with hourly contracts that’s currently, just in excess of 1,400 hours (and counting). I have to date received on oDesk an average feedback score of 4.99 out of 5 (99.8%). Also, my fifteen years of solid corporate experience in Business Administration has seen me garnered great expertise and proficiency in areas such as: Customer Service, Accounting, Marketing & Research, Sales, Mortgage Financing & Collections, and general administrative support. I'm a well-rounded and knowledgeable professional as highlighted in the twenty-eight oDesk skills tests that I have passed with distinctions. My: achievements, experiences,positive attitude and approach to my work have molded and shaped me into an outstandingly successful, highly regarded and respected professional! Enhance your team's Administrative proficiency and potency by tapping into the following array of knowledge, know-how and expertise that will be at your business's disposal: .Coordinating, Managing & Executing business processes in attaining the organization's stated goals and objectives efficiently and effectively. . Drafting/preparing well constructed letters in Microsoft Word and Google Docs in initiating contact with customers/clients and/or responding to correspondences from clients/customers. . Digital outreaching (Securing guest post opportunities on websites) . Content Ideator - (Develop and pitch blog post ideas to websites) . Proficient in the use of Google Docs,Microsoft Excel and Word . Excellent E-mail corresponding skills . Excellent Communication skills (Verbal & Written) . Excellent Analytical and Problem-Solving skills . Excellent Data: Entry, Collections and Analysis skills . Excellent Web Research and Internet skills . Excellent Computer skills . Strong Interpersonal skills . Excellent overall Administrative skills An integral component to me being a successful online professional is that I: adapt, maintain connectivity, communicate effectively, learn quickly, take a solution oriented approach to tasks, identify creative and “out of the box” solutions that will create additional value for your business. I place a high premium and pride on the quality of work I produce and therefore set very high standards for myself. I am big on: honesty, transparency, integrity and mutual respect as values that must at all times be evident in all that I undertake. I look for in a client: passion, vision, a commitment to excellence, values and strategies that creates and sustains working environments that are conducive to and facilitates: synergistic effects, optimum performances and high team spirit/morale and success. Thank you for taking time out of your busy schedule to peruse my profile. Your time is extremely valuable and as such, it's always appreciated, valued and never taken for granted!! Looking forward to speaking with you regarding employment opportunities that will be mutually satisfying and rewarding! HAVE A FANTASTIC AND A PRODUCTIVE DAY!!

    $15.00 /hr
    5,194 hours
    4.99
  6. Jamin C.

    Jamin C.

    Determined Fast and Reliable

    United States - Tests: 7

    I am currently doing volunteer teaching work in France. I speak, read and write both English and French with English being my first language. I have done translation and interpreting work on an individual basis and for large groups. Over the past 4 years I've worked as a Licensed Personal Banker for 2 large banks in New York. Within the bank I managed the sales team, was responsible for meeting sales goals and assisted the manager in managing all functions of the branch. I have strong sales skills but also excellent oral and written communication skills. Part of my job was written communication with clients from diverse backgrounds. This helped me to become proficient in writing, proofreading, and correction. Also I have worked as a Personal Assistant and Manager where I was in charge of organizing meetings, travel arrangements and doing research projects. As a Personal Assistant I managed the team and kept things running in the office. I touch type 60 words per minute and I am very comfortable working with computers. I have transcribed videos and audio files. I enjoy writing and this passion has helped me to write many articles on a variety of topics in both English and French. I know the value of getting work done quickly and accurately. I am good at leading others to accomplish that same goal.

    $16.67 /hr
    6,898 hours
    4.72
  7. Mary Crawford

    Mary Crawford

    Mgmt-Team Lead-Customer Care-V.A.-Sales-Writer

    United States - Tests: 16 - Portfolio: 4

    I have specialized in the sales,customer service field as a manager and sales manager, top sales performer and Team leader creating an exemplary team to monitor Quality Assurance for the three major call centers of a National company Responsibilities included: - Leading the growth and development of my company's Quality monitoring. -Procuring top talent and carefully selecting exceptional candidates for the formation of an exemplary team. - Overseeing preparation of uniquely quantitative and qualitative QA reports on a daily, weekly, monthly and quarterly agent specific reporting criteria. . - Edit and distribute to reporting and process critical feedback to all 3 call centers while discovering, managing, and resolving any discrepancies in information or processes. -Meeting on a weekly basis with the different teams for discussion of action items and training of customer care agents. -Preparation of itinerary and hosting weekly QA meetings with my team for a clear portrait of feedback across the globe and preparation of the teams weekly assignments. Accomplishments I am proud of include: -excellent managerial skills in office or performing online virtual assistant responsibilities! -High ranking percentile in communication and negotiation skills, phone, hospitality, email etiquette plus customer care. -Proficiency in business communications understanding that communication is the key to success! -I have received recognition for my careful attention to detail and ability to provide spot on feedback including meeting notes. - I am a publish writer, a foreign language and body language student. - I am tech savvy, a self starter and have an impeccable ability to work independently managing time well. - I pride myself with dedication and maintaining a great work ethic being completely trustworthy. -I am equally content following direction from one supervisor, as a team player, as a team leader or in a managerial setting. - I am very flexible with my hours and enjoy long term positions with an opportunity for advancement and working as many hours as possible. - I am an eager and quick study, always up for a new task contributing 100% effort ! References available I look forward to hearing from you,

    $15.56 /hr
    7,467 hours
    5.00
  8. Diana Muniz Barbosa

    Diana Muniz Barbosa

    Administrative and Personal Assistant. Customer Support Manager.

    Canada - Tests: 9

    If what you need is an experienced, hard-working, responsible and fast learner person, I can offer that and more. Since I join oDesk I have been a personal assistant, virtual assistant, project manager and administrative manager, I ca help you with many tasks like translations (English-Spanish, Spanish-English, French-Spanish), customer service, market and Internet research, recruiting, administrative support, I am detailed oriented, pro-active and need little supervision. My goal is to make your life easier by giving you the best quality work. Before joining oDesk, I was a long time experienced PR with speciality in fashion and marketing looking to expand my work campus and to help with my knowledge as much as I can. I had work in Milan, Paris, NY, Mexico and some other countries as a PR and marketing consultant, mostly traveling to any place my services were needed including the Middle East. I believe that my experience in all those places makes my profile interesting because of my knowledge of too many different cultures.

    Groups: Pro Customer Service

    $20.00 /hr
    2,883 hours
    5.00
  9. Shawn Peterson

    Shawn Peterson

    Business Consultant, Customer Support Expert

    United States - Tests: 4

    MBA, Business professional with 10+ years high level customer service experience and 10 years experience in the financial markets professionally and personally. I work quickly and am very thorough and organized. I am honest and communicate well to get the task done effectively and to your complete satisfaction. Extensive experience with Operations Management, business process creation and support team management. I have extensive experience with Zendesk and other CRM systems as well as managing teams of freelance contractors for support and sales contracts.

    $16.67 /hr
    1,888 hours
    4.99