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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 7 Process improvement projects are completed every quarter on Upwork.


Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.69.

Last updated: August 1, 2015

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  1. Arthur Jhon Alipante

    Arthur Jhon Alipante Agency Contractor

    Sales and Support Agency Manager

    Philippines - Tests: 3 - Portfolio: 1

    I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

    Groups: Pro Customer Service

    Associated with: Spring Events and Productions Group Inc.

    $20.00 /hr
    1,272 hours
  2. Carl McDonagh

    Carl McDonagh

    UK Based Telesales, Lead Generator and Marketing Account Manager

    United Kingdom - Tests: 25

    UPDATED: February 2015 UK Based Telesales and Marketing Account Manager. Thorough knowledge of all aspects of sales-marketing particularly in Telesales and the Promotional Products Industry since 2003. In depth understanding of; Market awareness, Targets. Excellent Customer Acquisition and Retention. Creative, engaging and contagious personality. Lover of Telesales, Lead Generation, Data Cleansing, Market Research and Problem solving. . I've been successfully working for whole host of companies with Telesales and Marketing roles. Over the past ten years I have refined my skills and gained many more. I've consistently over achieved and I have completed over 200,000+ Sales calls to date. For the past 18 months I've been Freelancing from my home-office which is fully equipped with high speed internet and offers a quiet environment for Telesales purposes. Detailed below is a list containing some of the campaigns I worked on last year. I would love to tell you what I've been up-to this year during an introduction. – Lead Generation - 1500 Calls to UK & European Tour-guides to create profile on booking website launching soon. Cloud Solutions Ltd – Data cleansing 5,000 Calls to U.K blue-chip organisations sourcing the CTO, I.T manager for Google Apps seminar invite. Lead Generation – 10,000 calls for membership to a lead generating platform for wedding suppliers industry. Community Print Ltd – Account Re-activation - 500 calls to Labour MP’s to re-order promotional materials. – Lead Generation 1000 calls to construction companies, hotels and retail stores in need of Security Staff. Morgan Snow Solutions Ltd – Lead Generation – 1300 Calls to schools across the U.K awareness raising for Eco-Friendly Snow Salt. Yourcashmatters Ltd – Appointment Setting – 2300 Calls to Wales in a B2C environment for Pension Reviews. Yield Capital Ltd – Lead Generation – 2000 Calls promoting a range of Bonds and pre IPO investment opportunities in B2C environment. Emmantech Ltd – Lead Generation – 1000 Calls promoting responsive web design solution and tax calculation apps targeting Accountancies. Rapple Media Corp. Lead Generation – 3000 Calls to Estate Agents closing on leads for Mobile Compatible Websites and Apps. Blu Mango Ltd – Lead Generation – 1000 Calls to U.K businesses with Websites designed by Yell. Wining Pitch Ltd – Lead Generation – 1000 Calls to U.K small businesses promotion the government grant programme Growth Accelerator. Cubicspace Studios Ltd – Lead Generation – 5000 Calls to Hotels with event space selling 3-D Floor-plans and Interactive Capacity Charts. Mobi City Ltd. – Lead Generation – 3000 Calls to mobile phone retailers across the U.K to become distributors of Mobi City products. Working as a Freelancer on so many different campaigns, selling different products and services week to week, has helped me gain extensive and well rounded experience in Lead Generation, Market Research, Data Cleansing, Client Acquisition and Client Retention. On average I set a pace of between 25 and 30 calls per hour manually dialling each call, but this depends on the campaign requirements, the length of the script and the response from the prospective clients. When working with campaigns where I am provided or asked to provide calls through Auto-Dial this has shown to increase my calls per hour ratio by 20-30%. Normally the best way to demonstrate the value I can add to your company is by talking to you directly, ideally I'm looking for full-time 40-50+ hours per week on a permanent basis however I am open to offers with Part Time or Temporary commitments I'm relishing the opportunity to work with you on oDesk, further extending my career regardless of the time-zone working hours and I'll be more than grateful for the opportunity of an invitation to interview,

    $40.00 /hr
    1,833 hours
  3. Kathleen V.

    Kathleen V.

    Experienced Backoffice Specialist

    Philippines - Tests: 4

    I have a 12-year work experience in the customer service industry; five of which was for managing a team of individual contributors. Our team provided highly varied business process support to a multinational IT company; majority of which were order entry, processing, and management, reports creation, and the like. I'm highly trainable, have high attention to detail and easily process new and complex information. I also have a two-year experience in leads-generation through chat support.

    $5.56 /hr
    125 hours
  4. George D.

    George D.

    Experienced Project Manager and Business Analyst

    United States - Tests: 4

    I have over 25 years’ experience with project management, business analysis and change management where I have delivered multiple successful project implementations. Responsibilities have included: • Understanding the customer and/or user experience • Documenting key processes, user stories, and use cases • Defining servicing needs and related operational requirements • Driving change management efforts - which included training • Managing teams of business, analytical, and/or technical members • Ensuring ongoing scalability and supportability of the implementation I am a highly motivated, detailed-oriented individual with excellent problem solving, analytical, and interpersonal skills. I possess excellent written and verbal communication skills along with proven leadership. I have a comprehensive understanding of Project Management methodology (both Waterfall & Agile) along with knowledge of MS Office Suite (including MS Project), Visio, Mind Manager and other Windows-based applications. You can view my LinkedIn page for more info about me:

    $45.00 /hr
    1,528 hours
  5. Levi D.

    Levi D.

    Corporate Trainer

    Philippines - Tests: 4

    “Nothing in the world can take the place of persistence... Persistence and determination alone are omnipotent. The slogan “press on” has solved and will always solve the problems of the human race.” – Calvin Coolidge Believes that hardwork is indispensable; No task is too arduous to a persistent person and promotes more win-win solutions to common business concerns. Focused on developing and creating processes into more efficient systems with the aim of catalyzing loyalty and advocacy of the "champion" mentality. Encourages good working relations through building and inspiring trust among co-workers. Passionate about inspiring constant development by instilling a culture of accountability and high quality of work in an effectual and efficient way.

    $8.89 /hr
    1,183 hours
  6. Melissa Albert

    Melissa Albert

    Experienced Demand Generation and Pipeline Marketing Consultant

    United States

    20 years of high tech experience and a demonstrated expertise managing marketing and sales operations. Proven track record of identifying and implementing critical business processes to enable organizational growth from early stage start-up to IPO. Management leader with the ability to identify and translate business needs into tangible operational actions to promote exponential business growth.

    $80.00 /hr
    0 hours
  7. Tim Howell

    Tim Howell

    Business Consultant

    United States - Tests: 2 - Portfolio: 1

    30 plus years in business and experienced in building successful teams. Accomplished Professional with a broad background in implementation, management and daily operations of corporations / small business. Self motivated with excellent management, organizational and interpersonal skills. Calm under pressure, have the drive it takes to be creative. Wins confidence and cooperation with customers and employees.

    $50.00 /hr
    0 hours
  8. Robert Boudros

    Robert Boudros

    Human Capital Executive/ Senior Workforce Solutions Consultant

    United States - Tests: 1

    Senior Executive experience with more than 15 years of operations and financial experience in the service and staffing industries. Abilities include hiring and training staff, leading teams of any size to achieve company goals, effective communicator and leading by example with strengths in: • Full cycle recruiting- Source- Qualify- OnBoarding. • Sales cycle- Prospecting,Business Partnering, Business Development. • P&L management- Profit and Loss Management.Budget Forecasting, • Investor relations- raising capital, contracts, debt solutions • Employment Laws- proactive approach to HR rules and regulations

    $52.00 /hr
    0 hours
  9. Jayne Algermissen

    Jayne Algermissen

    Project Manager, MEd.

    United States - Tests: 3

    Qualities I feel make me the ideal candidate are my resourcefulness, adaptability, excellent communication, and drive to succeed. My varied experience in Project Management, Training and Instructional Design, and Sales in the tax consulting, manufacturing, high-tech, and education industries bring a lot to the table. Past experience that align with your need included working in start-up environments, global teams, and reporting to managers locally and in other locations. I have a large success rate driving teams to exceed goals influencing them without authority, dealing with differences, mining collective intelligence, and process improvement. While working as Project Manager we used multiple methodologies including; Agile, Waterfall and Stage Gate using PMI methodologies. Additionally, in Education I have instructed college level Government, World Cultures, Psychology and Project Management Skills using multiple applications including Microsoft Professional Suite. Lastly, I have years of discovering risks, mitigating them, and completing projects on time, and under budget, while delivering a high level of customer satisfaction. Thank you for your time, and I hope to hear from you in the near future.

    $56.00 /hr
    0 hours
  10. Kim Adrian

    Kim Adrian

    eBay Consultant and Operations Managerial Professional

    United States

    Kimmy’s Collectibles June 2012 to Present Buyer/Seller/Consulting Services/e-commerce Sales Manage a successful eBay business selling a broad range of Collectible and Antique items. • Procurement/Buyer of inventory, equipment and supplies at lowest possible cost based on researching value, through creative purchasing negotiations such as bulk purchases, offering reduced price as starting point and finding different purchasing sources. • Consulting Services include training from the basics and beyond on eBay site and store set-up, improving listed item visibility, increasing sales and how to maintain your eBay account and keep it in good standing. • Self-taught and built eBay business from ground up going from 1 to over 2000 items for sale in two years. • e-commerce business is built to a self-managing level taking minimal time to manage. • Doubled Domestic and International sales two consecutive years and tripled sales in 2014. • Maximize Customer satisfaction by shipping sold items within 1 business day, offering weekly/monthly sales promotions, shipping discounts on multiple purchases and promptly responding to customer inquiries. • Top rated and Power seller after one year resulting in earning a gold seal, increasing buyer confidence, receiving bigger shipping discounts and items for sale are given listing order priority. Previous experience includes over 10 years in Operations both in Management and as a technical lead.

    $30.00 /hr
    0 hours