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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 8 Process improvement projects are completed every quarter on Upwork.


Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.67.

Last updated: October 1, 2015

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Arthur Jhon Alipante

Arthur Jhon Alipante Agency Contractor

Sales and Support Agency Manager

Philippines - Tests: 3 - Portfolio: 1

I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

Groups: Pro Customer Service

Associated with: Spring Events and Productions Group Inc.

$20.00 /hr
1,272 hours

Eloisa S.

Eloisa S. Agency Contractor

Team Leader | Customer Service | Quality Analyst | Data Entry Expert

Philippines - Tests: 9

Having over 8 years of experience with managing people and projects related to research, online marketing, and sales, I am seeking positions that require the following skills: - Team management; - Project management; - Quality Assurance and Analysis; - Sales; - Telemarketing; - Customer Service/Relations management; - Email Response handling - Business and Process development; - Technical, Research, and Article writing. I offer integrity, professionalism, and exceptional attention to detail. I take pride in the quality of my work and ensure that my output contributes to the growth and success of the business or organization I'm working with. I am proud to be part of Systemcore Business Solutions. For more information, please visit our website at

Associated with: Systemcore Business Solutions

91% Job Success
$8.50 /hr
4,947 hours

Willi Melkov

Willi Melkov

I have a degree in informatics and run a small business.

Germany - Tests: 3 - Portfolio: 2

I invest 100% of my time in WORDPRESS ONLY. I have build many websites that actually WORK. My websites are always 100% in terms of its functionality as well as on the promised deadline. Last 5 years have built up an extensive skill-set which allows me to tackle any Wordpress related project and problems. Even though I am using hooks and filters on the child theme to keep the original theme unchanged, I try to avoid as much hard coding as possible. Its harder to maintain a website for the clients which rely on hard coding - as well as the plugin compatibility. I am EXTREMELY reliable, ALWAYS on time, I hit all the deadlines and I will always do as I promised. I am always reachable at the accepted times. My hourly rate is very low due to my lack of "upwork-experience", yet I have alot of real life work experience while I was a teamleader of a UI/UX team which focused on Wordpress.

$16.67 /hr
0 hours

Tim Howell

Tim Howell

Business Consultant

United States - Tests: 2 - Portfolio: 1

30 plus years in business and experienced in building successful teams. Accomplished Professional with a broad background in implementation, management and daily operations of corporations / small business. Self motivated with excellent management, organizational and interpersonal skills. Calm under pressure, have the drive it takes to be creative. Wins confidence and cooperation with customers and employees.

$50.00 /hr
0 hours

Jerome Ohanessian

Jerome Ohanessian

Specialiste de l assistance aux entreprises


Bonjour, Diplômé de HEC Paris, j'ai travaillé 4 ans dans le conseil en stratégie spécialisé sur la performance marketing et commerciale. Partant du constat que les équipes marketing et commerciales de mes clients passaient une part non négligeable de leur temps sur des tâches à faible valeur ajoutée, j'ai décidé de créer une société, Excellence Assistance, pouvant réaliser certaines de ces tâches à un coût très avantageux, avec une excellente qualité, et dans les délais prévus. Ainsi, vos équipes pourront se consacrer mieux à leur cœur de métier ! (et notamment à vos clients !) Par exemple, nous pouvons réaliser pour vous les tâches suivantes : - Recherche et qualification de prospects et téléprospection - Envoi d'emails prospects / clients - Réalisation / finalisation de supports commerciaux (brochures, emails types,...) - Production de contenus (articles, fiches produits...) - ... Si vous êtes intéressé(e) par nos prestations ou souhaitez connaître plus en détails nos prestations, merci de me répondre par email. Si vous préférez que l'on échange par téléphone, merci de me proposer 2 créneaux auxquels je pourrai vous rappeler, et je vous recontacterai. Si vous êtes intéressé par la réalisation d'autres prestations que celles indiquées ci-dessus, indiquez-le-nous, nous étudierons votre besoin, et vous proposerons une réponse personnalisée. Je vous souhaite une excellente journée, et espère avoir l'occasion de collaborer avec vous prochainement ! Bien cordialement Pierre OHANESSIAN Pour votre information, nous sommes en train de nous structurer, et proposerons prochainement d'autres prestations : référencement, optimisation SEO,…

$20.00 /hr
0 hours

Carl McDonagh

Carl McDonagh

UK Based Telesales, Lead Generator and Marketing Account Manager

United Kingdom - Tests: 25

UPDATED: February 2015 UK Based Telesales and Marketing Account Manager. Thorough knowledge of all aspects of sales-marketing particularly in Telesales and the Promotional Products Industry since 2003. In depth understanding of; Market awareness, Targets. Excellent Customer Acquisition and Retention. Creative, engaging and contagious personality. Lover of Telesales, Lead Generation, Data Cleansing, Market Research and Problem solving. . I've been successfully working for whole host of companies with Telesales and Marketing roles. Over the past ten years I have refined my skills and gained many more. I've consistently over achieved and I have completed over 200,000+ Sales calls to date. For the past 18 months I've been Freelancing from my home-office which is fully equipped with high speed internet and offers a quiet environment for Telesales purposes. Detailed below is a list containing some of the campaigns I worked on last year. I would love to tell you what I've been up-to this year during an introduction. – Lead Generation - 1500 Calls to UK & European Tour-guides to create profile on booking website launching soon. Cloud Solutions Ltd – Data cleansing 5,000 Calls to U.K blue-chip organisations sourcing the CTO, I.T manager for Google Apps seminar invite. Lead Generation – 10,000 calls for membership to a lead generating platform for wedding suppliers industry. Community Print Ltd – Account Re-activation - 500 calls to Labour MP’s to re-order promotional materials. – Lead Generation 1000 calls to construction companies, hotels and retail stores in need of Security Staff. Morgan Snow Solutions Ltd – Lead Generation – 1300 Calls to schools across the U.K awareness raising for Eco-Friendly Snow Salt. Yourcashmatters Ltd – Appointment Setting – 2300 Calls to Wales in a B2C environment for Pension Reviews. Yield Capital Ltd – Lead Generation – 2000 Calls promoting a range of Bonds and pre IPO investment opportunities in B2C environment. Emmantech Ltd – Lead Generation – 1000 Calls promoting responsive web design solution and tax calculation apps targeting Accountancies. Rapple Media Corp. Lead Generation – 3000 Calls to Estate Agents closing on leads for Mobile Compatible Websites and Apps. Blu Mango Ltd – Lead Generation – 1000 Calls to U.K businesses with Websites designed by Yell. Wining Pitch Ltd – Lead Generation – 1000 Calls to U.K small businesses promotion the government grant programme Growth Accelerator. Cubicspace Studios Ltd – Lead Generation – 5000 Calls to Hotels with event space selling 3-D Floor-plans and Interactive Capacity Charts. Mobi City Ltd. – Lead Generation – 3000 Calls to mobile phone retailers across the U.K to become distributors of Mobi City products. Working as a Freelancer on so many different campaigns, selling different products and services week to week, has helped me gain extensive and well rounded experience in Lead Generation, Market Research, Data Cleansing, Client Acquisition and Client Retention. On average I set a pace of between 25 and 30 calls per hour manually dialling each call, but this depends on the campaign requirements, the length of the script and the response from the prospective clients. When working with campaigns where I am provided or asked to provide calls through Auto-Dial this has shown to increase my calls per hour ratio by 20-30%. Normally the best way to demonstrate the value I can add to your company is by talking to you directly, ideally I'm looking for full-time 40-50+ hours per week on a permanent basis however I am open to offers with Part Time or Temporary commitments I'm relishing the opportunity to work with you on oDesk, further extending my career regardless of the time-zone working hours and I'll be more than grateful for the opportunity of an invitation to interview,

78% Job Success
$40.00 /hr
1,833 hours

Kathleen V.

Kathleen V.

Experienced Backoffice Specialist

Philippines - Tests: 4

I have a 12-year work experience in the BPO industry; I was a team leader for five years; I'm a data entry, and order processing/management specialist; I have experience in reports creation, and other varied tasks requiring the use of MS Excel and other MS Office applications; I'm resourceful, highly trainable, and have high attention to detail; I easily process new and complex information; I have a two-year experience in leads-generation through chat support.

$5.56 /hr
125 hours

George D.

George D.

Experienced Project Manager and Business Analyst

United States - Tests: 4 - Portfolio: 4

I have over 25 years’ experience with project management, business analysis and change management where I have delivered multiple successful project implementations. Responsibilities have included: * Managing teams of business, analytical, and/or technical members * Defining servicing needs and related operational requirements * Ensuring ongoing scalability and supportability of the implementation * Understanding the customer and/or user experience * Documenting key processes, user stories, and use cases * Driving change management efforts - which included training I am a highly motivated, detailed-oriented individual with excellent problem solving, analytical, and interpersonal skills. I possess excellent written and verbal communication skills along with proven leadership. I have a comprehensive understanding of Project Management methodology (both Waterfall & Agile) and have used different tools to manage projects - Basecamp, TeamworkPM, Asana, Pivotal Tracker, and MS Project. Also have utilized other tools for managing teams and analysis i.e., MS Office Suite (Word, Excel, et.c,), Visio, Mind Manager, XMind, Google Docs, and other Windows-based applications.

95% Job Success
$40.00 /hr
1,630 hours

Kim Adrian

Kim Adrian

eBay Consultant and Operations Managerial Professional

United States - Tests: 1

Kimmy’s Collectibles June 2012 to Present Consulting Services/e-commerce Sales/Buyer/Seller Manage a successful eBay business selling a broad range of Collectible and Antique items. • Self-taught and built eBay business from ground up going from 1 to over 2000 items for sale in two years. • Consulting Services include training from the basics and beyond on eBay site and store set-up, improving listed item visibility, increasing sales and how to maintain your eBay account and keep it in good standing. • Doubled Domestic and International sales two consecutive years and tripled sales in 2014. • Procurement/Buyer of inventory, equipment and supplies at lowest possible cost based on researching value, through creative purchasing negotiations such as bulk purchases, offering reduced price as starting point and finding different purchasing sources. • Maximize Customer satisfaction by shipping sold items within 1 business day, offering weekly/monthly sales promotions, shipping discounts on multiple purchases and promptly responding to customer inquiries. • Top rated and Power seller after one year resulting in earning a gold seal, increasing buyer confidence, receiving bigger shipping discounts and items for sale are given listing order priority. Previous experience includes over 10 years in Operations both in Management and as a technical lead.

$30.00 /hr
1 hours

John Homa

John Homa

Sales Marketing Promotions

United States - Tests: 1

Exercise your right to hire motivational energy in the professional world of sales. Independent, motivated, enthusiastic. I will meet and exceed your expectations. Has demonstrated solid decision-making and problem-solving skills. Organized, analytic, and thorough. Proven ability to develop productive relationships with people at all levels. Both flexible and versatile, a well-rounded performer committed to continued excellence. Specialties: Relationship building - Problem-Solver - Sales / Top Performer / Achiever - Deal Closer / Strong Negotiation Skills - Strong Attention to Detail / Time Management - Hydraulics background in chemical and clean water applications- - Industrial Warehouse Equipment Knowledge - Packaging Sales

$20.00 /hr
4 hours