Browse Zendesk job posts for project examples or post your job on Upwork for free!

Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 67 Zendesk projects are completed every quarter on Upwork.


Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.62.

Last updated: October 1, 2015
Clear all filters

Ma Gliceria Villeza

Ma Gliceria Villeza

VA, Team Leader, Web Research Specialist, Data Analyst, Logistics

Philippines - Tests: 9 - Portfolio: 7

I have 10 years of Corporate working experience in the fields of Customer Service, Operations and Supply Chain management. I've been working as an online freelancer for the past 3 years handling a variety of projects with focus on Data research, Data analysis, Logistics, and other Administrative functions. I consider my Corporate and Freelancing values, skills and accomplishments as the backbone of my career, and these will benefit me in bringing significant contribution to the organization that I'll be working with. Here's a detailed overview of the tasks I've handled. ** Team Leader ** Customer Service/Support (Email, Phone) ** Web research ** Data Analysis ** Data Entry/Data Collection ** Post content on web blogs ** Inventory/Shipping and Logistics ** Supply Chain Management ** Email handling ** Order processing ** Experienced using the following tools: Microsoft Office, Mfg-Pro system, Zendesk, Wordpress, GoogleDocs/Spreadsheets/Forms, Producteev, Smartsheet, Sage50, Lotus Notes, Bluehost webmail, LeadInsite, StatCounter, LinkedIn, Rapportive, Mailtester, Registercompass, Netpeak, Godaddy, Ahrefs, TBSolutions, Domaintools and other in-house CRM applications I am interested in handling diverse roles that can well suit my qualifications wherein I can be instrumental in the growth and success of the organization.

100% Job Success
$5.56 /hr
4,118 hours

Shawn Peterson

Shawn Peterson

Business Consultant, Customer Support Expert

United States - Tests: 4

MBA, Business professional with 10+ years high level customer service experience and 10 years experience in the financial markets professionally and personally. I work quickly and am very thorough and organized. I am honest and communicate well to get the task done effectively and to your complete satisfaction. Extensive experience with Operations Management, business process creation and support team management. I have extensive experience with Zendesk and other CRM systems as well as managing teams of freelance contractors for support and sales contracts.

100% Job Success
$16.67 /hr
1,950 hours

Arthur Jhon Alipante

Arthur Jhon Alipante Agency Contractor

Sales and Support Agency Manager

Philippines - Tests: 3 - Portfolio: 1

I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

Groups: Pro Customer Service

Associated with: Spring Events and Productions Group Inc.

$20.00 /hr
1,272 hours

Merian Malasaga

Merian Malasaga

Experienced Customer Service

Philippines - Tests: 4

I have over 9 years of experience in the customer service department. I came in as a customer service representative and eventually got promoted as a team manager. I handled Voice Support, Inbound Sales, Email and Chat support as a team manager. Being in the customer service department for more than 9 years, I know it is very important to have an exceptional customer service skills for a company's growth and survival.

$5.56 /hr
1,344 hours

Carlo Jay Otaw

Carlo Jay Otaw

Rockstar VA - Experienced and Constantly Learning

Philippines - Tests: 11 - Portfolio: 5

A Professional Licensed Teacher specializing in English who is an expert in Outbound Sales Campaigns. Also, I have worked as an HR and Virtual Assistant. I do have formal training with Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Publisher in school. Moreover, I also have background with Adobe Photoshop and Windows MovieMaker. I enjoy editing photos and creating videos. I have a lot of experience with the internet and I believe that my skills and knowledge with this can be a valuable contribution to any internet-related tasks. I am looking forward to work with you someday!

100% Job Success
$5.56 /hr
14,271 hours

Daniel M.

Daniel M.

Expert technical support

Kenya - Tests: 6 - Portfolio: 1

A talented professional with over 5 years of experience in service oriented positions. Excellent communication and organizational skills. Solution oriented with an emphasis in developing and simplifying procedures. I have experience working alongside Executives, Business Managers, Engineers and fashion designers which has allowed me the opportunity to manage increasing workloads with tight deadlines. I take time to carefully review each project before bidding, and I only accept projects that are a good match for my skills to ensure that you receive outstanding professional service. An experienced professional who is ready and able to assist with your projects so that you can focus on generating revenue. Please reach out to me, to discuss how we can work together to free up your time and help you achieve your goals. HIGHLIGHTED SKILLS - Project Management - Brand Creation & Management - Problem Solving - Business Development - Internet Marketing - Team Building & Management - Marketing Campaigns - Administrative Support - Creation of Excel Spreadsheets, PowerPoint, Microsoft Word - Listing management on BigCommerce, eBay and Amazon SERVICES OFFERED - Virtual Assistant - Customer Service - Executive Support - Project and Virtual Team Management - Brand Creation & Management - oDesk Recruiter / Hiring Manager - Mobile app development through the BiznessApps platform

100% Job Success
$11.11 /hr
8,505 hours

Reina gretchen V.

Reina gretchen V.

Online Customer Support Representative

Philippines - Tests: 3 - Portfolio: 11

Over the years, I have worked as a Customer Support Associate for US and Australians clients in several BPO companies in the Philippines. I have handled billing, complaints and general inquiries as my main job. This gained me the confidence to go freelance as I have learned a lot and have gained experience in such field. I have been working as a freelance customer support for the past two years within and outside oDesk. Working at home is very convenient for me because I am able to manage my time with my family and my job. Besides the working experience as a Call Center agent, I have worked as an English teacher online to foreign students. I have also worked with online websites as a Social Media Expert. Basically, if it is for offline or online job that you offer, I am the one to choose for the job. I am hardworking, easy to deal with and needs minimal supervision to get the job well done.

$5.56 /hr
861 hours

Umair Mushtaq

Umair Mushtaq

Zendesk Customer Service Specialist

Pakistan - Tests: 21

A highly motivated, confident customer service account manager with exceptional multi-tasking, organisational and customer service skills. Having 6+ years of experience of identifying the needs of individual and corporate customers and of running and delivering sales campaigns for key clients in US and UK, and being essential part of delivering quality customer service and support team. Experienced in Zendesk ticket handling, inbound phone support, telemarketing and following up with customers effectively. Able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer care. Excellent client facing and configuration skills and a strong team player with an appreciation and understanding of the importance of customer care as a function within a business. With a post-graduation in Accounting and Finance, I have the ability to quickly understand business operations, key requirements and gather, organize data to predict trends in MS-Excel for effective decision making.

$7.78 /hr
2,611 hours

Aris S.

Aris S. Agency Contractor

Excellent Customer Support Representative

Philippines - Tests: 12

My objective is to find a permanent full-time job that will enable me to improve my interpersonal skills and customer service orientation. I wish to attain growth in terms of career development and financial stability. I am well acquainted in the field of professional customer service and team management. If you are looking for an outstanding support representative and/or a team leader, I am the Man you should be hiring.

Associated with: OneFreelance, OneFreelance Agency

$7.78 /hr
1,300 hours

Sudeep Dhanotia

Sudeep Dhanotia

Sr tech support Analyst

India - Tests: 8 - Portfolio: 8

My objective is to enhance my knowledge through utilizing my skills with the previous experience that I had. I have worked as a senior technical support associate for British Telecom (ISP) for two years. Currently i have been working with Optus an Australian ISP for a year. I am looking for an opportunity to work from home. Summary • I love working in the Cloud. With a comprehensive virtual background I am the person to assist you in completing your tasks. I have experience as everything from a Network analyst Analyst to a Virtual Assistant. Put me to work and see just how much we can accomplish, together! Objective • My goal is to work from home while caring for family. I am able to juggle multiple tasks and always complete jobs BEFORE the deadline . Experience • I've worked as a Network Analyst/Specialist for my previous employer. As an analyst I liaise and set up network via VPN and FTP remotely and installed POS software. I also provided technical support through Team viewer and other apps for POS software. As a freelancer, I started as a network analyst, and have provided customer support in help desk and Set up offshore sites like fresh pizza, Sbarro, KFC, & papa john’s. Education • I'm a 2nd year student in Bsc –Bachelor of Science Skills I'm very proficient in working with MS Excel, Word, and PowerPoint. I speak English and Hindi. I perform web Research competently and I am very Good at FTP upload, Internet and network troubleshooting. Provide support on LAPTOPs, DESKTOPs , PRINTERs , SCANNERs at REGISTRY level . Configuration of BROADBAND ROUTERS, HUBS Home Networking and WIRELESS Networks, supporting BT TALK,(VOIP) services. 1 Dealing with Network Faults With BT Wholesale Plc 2 Configuring Yahoo Portal. 3 Networking with different topologies 4 Known operating systems=> win 98 SE, Win ME, Win 2000, Win XP and Win Vista, Win 7 5 And MACINTOSH (apple) pc's version 10.1, 10.2, 10.3, 10.4 ,10.5 6 Assisting customers to configure Anti Virus (McAfee). 7 Giving Support to configure Mail clients. worked on POP, SMTP, IMAP server settings worked on different BROWSERs(also know the architecture of IE) I have experience in the following fields: Web research 1. E bay & 2. Product and image uploader -Medical Transcription -Troubleshooting Windows and Mac computers and WiFi connectivity issues. -Installation and re-instillation of antivirus and firewall. -crystal-reports -pbx -network-solutions -technical-support -administration -windows-7 -computer-networking -voip -WHMCS/Cpanel to manage support tickets and sales enquiries -Set up and liase with sites for EPOS networking -set up PBX and SIP trunking -Adsl troubleshooting -Regedit(registry edition) -set up ,configure & troubleshoot modem,router Cisco IP phones softphones and telephony products -sales & Upselling of Ntworking products Adding extension with SIP trunks set up SPA series Linksys ATA boxes Troubleshooting Codec issue Set up FAX Over IP configure Cisco SPA series for VOIP Connections

68% Job Success
$5.56 /hr
2,873 hours