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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Miranda Aldridge

Miranda Aldridge

Professional marketing and CRM services and solutions

United Kingdom - Tests: 3 - Portfolio: 1

Over the past few years I have had great success with promoting clients on and off line profiles through great content, press releases, PR, SEO, email marketing, social media and data management. Most clients are SME's that need a quality service or solution from a professional that has the passion and drive to succeed. I may be new to odesk but I am not new to achieving goals.

$55.56 /hr
0 hours

Sean emerson S.

Sean emerson S.

Multi-talented Technical/Customer Service/Data Entry/Blogger/AdminAsst

Philippines - Tests: 11 - Portfolio: 3

To provide the most exceptional world class service online! I hope that my wide variety of skills and experiences when it comes to online freelancing would come in handy to your company. I have a vast knowledge about sending and managing continuous traffic to a site with the use of integrating SEO and SMM. I can do link submission to link directories and search engines and thus will make it possible to have a good SERP rankings. I can post relevant posts to blogs within your niche so as to get the site being noticed which can possibly lead to back links. I can manage social media accounts and make interactions with the fans/clients to make good impression on the product/fan page. I can write quality articles with the integration of SEO. I can assure you that I can deliver quality and time efficient service. I look forward in having a good working relationship with you. I was previously employed as a Quality Specialist for a Technical Account in Teletech Bacoor. In my position as a Quality Specialist, I was involved in evaluating an agent's call handling skills and finding resolutions in helping them improve their call handling skills to the utmost that they can do. I've also provided Daily Productivity Reports and Compliance Reports for my team. We also give sanctions to Agents, Agent Support Representatives and Team Leaders who are not complying with the company’s policy. Besides that, I was once a Technical Support Representative before I got promoted as a Quality Specialist . In this position, I was involved in supporting the Early Look Program in its development and testing of the new laptops. Investigated hardware and software related problems of customer's laptop. Analyzed customer issues to find resolutions or workarounds. Documented these resolutions for the inclusion to the worldwide knowledge database for laptop computers. We also do sales which includes selling Insurance Plans for notebook computers, laptop accessory and many more. We also process service orders for mailing in notebook computers for repair. As of now, I'm currently employed as a part time Market Research Agent. We were the one’s responsible in performing outbound calls to do different surveys for a particular company in the United States of America. We document these surveys in consideration of the marketing strategy studies made by the client. I also have an extensive experience of being an online freelancer for almost 5 years. Now, with regard to my online career, I was employed multiple times by different employers. I started my career online working as a Data Entry Specialist with different employers. In this position, my job responsibilities are the following, prepares source data for computer entry by compiling and sorting information; establishing entry priorities, processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution, enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format, maintains data entry requirements by following data program techniques and procedures, verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data, tests customer and account system changes and upgrades by inputting new data; reviewing output, secures information by completing data base backups, maintains operations by following policies and procedures; reporting needed changes, contributes to team effort by accomplishing related results as needed. I also got involved once in CRM data entry. I also got hired many times as a Virtual Assistant. My job responsibilities as a Virtual Assistant varies, depending on what kind of task is given to me. It can be office related task, such as handling inbound and outbound calls, setting appointments for clients, arranging legal papers and documents, and many more office related task, working just like an office secretary based at home. I also got involved in loan processing jobs where I help process loans of clients. I also got hired as a telemarketer where I mainly do sales through phone calls. I also did became an Audio Transcriptioner once. Lastly, I also got hired as a Virtual Assistant that handles Search Engine Optimization, Social Media Marketing, Search Engine Marketing, E-mail Marketing, Article Writing, Blogging, and Web Administration. This was a very complex job role. I got hired multiple times by different employers as a virtual assistant with these job roles and worked on big websites such as, and I'm also connected to other freelancing websites.

Groups: Pro Customer Service

97% Job Success
$6.00 /hr
2,365 hours

Monoara Begum

Monoara Begum

Real Estate Agents and Investors Virtual Assistant

Bangladesh - Tests: 6 - Portfolio: 5

I am Monoara Begum from Bangladesh. I've chosen Upwork platform to work as a freelancer since it provides ultimate opportunity to earn from home which I can capitalize using my skills in U.S. Real Estate Industry. I am a TOP RATED Freelancer with 100% JOB SUCCESS History at Upwork. I have worked more than 4000 hours so far at upwork. When it comes to deliver in time, availability, communicative and a good person to add in your team, it's me who will be your first choice. My skills and expertise areas are illustrated below:::::::: Keller Williams Real Estate Virtual Assistance- *** eEdge CRM Expert- ICW Contact Wizard, Creating, Personalizing and Adding Contacts to Drip Campaigns (8x8 Buyer, 8x8 Seller, 12 Direct, 33 Touch, 10 DOP, Holiday Campaigns etc.), Creating and Adding Contacts to Groups, Listing Alerts creation, Market Insider Subscription, Integrating Zillow, Trulia etc. with Market Leader, Sending Emails, Sending Listings, Creating Flyers, Import/Export Contacts etc. *** KWLS Listing System- Adding Listings *** eEdge Website and eAgentC website development *** Customer Coordination, Lead Management and Inside Sales Agent *** Lead Generation, Online Marketing, Advertising, SEO and Social Media Marketing *** DotLoop Transaction Management System Experience Other Real Estate Agents' Virtual Assistance, Marketing & Support Agent Experience- *** CRM Expertise- TP8i (Top Producer 8i), Tiger Leads, Boomtown ROI, Follow Up Boss, Lead Street, Wise Agent, Fuel Lead System, Property Minder, Contactually, My Red Tools, Insightly, Ixact Contact, PlanPlus Online, Propertybase, Realvolve, Realty Juggler, Referral Maker, REthink CRM etc. *** MLS- CRMLS, ARMLS, Flexmls, IRMLS, Sandicor MLS, MLStrauss, RMLS Web, Realcomp etc. *** Adding Listings to MLS, Expired Listings Research, Tax Information Research, Owner Information Research etc. *** Broker Price Opinion (BPO), Comparative Market Analysis (CMA) and Property Valuations Experience including the following portals- Good Man Dean,, First Valuation, Single Source, Keystone Asset Management, Residential Real Estate Review, etc. *** zBuyer, Boldleads, RedX, Dave Ramsey, EMerge, Cloud CMA, Referral Exchange, Movoto etc. familiarity. *** Transaction Coordination- Experienced in Florida Contracts- Used Form Simplicity *** Lead Generation, Online Marketing, Advertising, SEO and Social Media Marketing Real Estate Investors, Rehabbers and Wholesalers Virtual Assistance- *** CRM Expertise- Reiblackbook, Freedomsoft, M5 Lead Machine, Lead Propeller, OnCarrot / Investor carrot etc. *** MLS Research- Expired Listings Research, Pending Offers Research, Investment Properties and TLC Homes Research, Tax Information Research. *** Probate Records Research, Divorce Research, Small Claims Research, County Websites Database Research Expertise, FSBO Leads Research in classified ads websites, Cash Buyers Research etc. *** Comparative Market Analysis, Property Comps, ARV and AS IS Property Valuation etc. *** Project Management Apps like Podio, Trello, Slack etc. familiarity. *** Lead Generation, Online Marketing, Advertising, SEO and Social Media Marketing Lead Generation, Search Engine Optimization (SEO), Online Advertising and Social Media Marketing- *** Lead Generation through various techniques like SEM (Search Engine Marketing), SEO, Advertising and Social Media Marketing. *** On-Page and Off Page White Hat Method SEO Expertise, Creating Back Links, Local Citations, Directory Submissions, Keyword based Search Engine Rankings etc. *** Online Advertising in Google Adwords, Facebook PPC, Twitter Ads, Reddit Ads, Paid Press Release PR, Media Buying etc. *** Facebook Page Creations, Maintenance, Optimization, Improving Likes; Twitter; Youtube Channel Creation and Video Making and Promotion; Google Plus Business Page Creation, Verification, Adding people to circle, Connecting to relevant people etc.; Pinterest; Instagram; Foursquare; Yelp etc. I believe in honesty and strong work ethic to be successful. I am details oriented, accuracy savvy, diligent and provide attention to details on the job.

100% Job Success
$4.44 /hr
4,024 hours

Ariful Islam

Ariful Islam

Magento, X cart, Data Entry, Zen Cart, Web research, Shopping Cart

Bangladesh - Tests: 4 - Portfolio: 3

I have a strong work ethic and integrity and I am capable of learning and catching on to new systems and ideas. I'm responsible and well organized. Also I am detail oriented, able to work under pressure and for long hours in demanding conditions to ensure deadlines are met. Over 3 years of experience I worked those kind of project: Article Submission, Data Entry, Web Research, VA, Magento, X cart, Shopping Cart, Zen cart, Photoshop, Product and image edit any websites CRM, SEO, Back link, Wordpress post and plug-in and etc. So I think I am suitable for any job. I look forward to hearing from any of client to start an assignment.

80% Job Success
$3.00 /hr
1,349 hours

Johaila I.

Johaila I. Agency Contractor

Data Entry Expert

Philippines - Tests: 9 - Portfolio: 2

Hi! First of all thank you for reviewing my profile. My main objective is to achieve the best quality of work to be delivered to satisfied clients. To provide excellent customer service and aiming for quality administrative work. Giving me the opportunity to be a part of your team is a pride accomplishment to uphold my personal and professional endeavor. I am a graduate of Bachelor of Science in Psychology in Xavier University-Ateneo de Cagayan. I was previously employed in Manpower Company as Payroll and Billing officer. I also had my own business and have been involved into online jobs. I believe that through these experiences, I have acquired my ability to manage my time productively and to handle rapidly changing schedules and shifting priorities. Organizational and good communication skills with the flexibility and experience required to remain highly focused and self-possessed in fast-paced, demanding environments also include some of my capabilities. KEY SKILLS: - Data Entry - Personal Assistant - Virtual Assistant - Web Researcher - Transcriber

Associated with: aBcY SOLUTIONS

92% Job Success
$5.56 /hr
8,550 hours

Nazakat Hussain

Nazakat Hussain Agency Contractor

Hubspot COS & WordPress Development, Inbound Marketing, SEO

India - Tests: 1 - Portfolio: 5

★ Need to manage a team on a tight Budget? ★ Looking for the right people for your Business? ★ Tight schedule and need help with your work? ★ HubSpot Certification: Having 6+ years of IT experience in analysis, design and development of CRM and web-based applications using BUSINESS CATALYST , HUBSPOT , LARAVEL , SHOPIFY , BIG COMMERCE , BOOTSTRAP , PHP , ZEND etc Special Fields: ★HTML5 ★CSS3 ★Wordpress ★Wordpress Theme ★HTML to Wordpress ★PSD to Wordpress ★Responsive Design ★Wordpress Security ★Joomla ★Shopify ★Magento ★SEO ★Mailchimp ★Aweber ★Adsense HubSpot Skills comprises of: #Psd to Hubspot #Hubspot COS #Hubspot Customisation #Inbound Marketing #Social media marketing #Email marketing #Content management #Analytics #Landing pages #Search engine optimization

Associated with: Tech Striker

92% Job Success
$15.00 /hr
716 hours

Roland Votacion

Roland Votacion Agency Contractor

Team, Operations, Project and Hiring Manager

Philippines - Tests: 4

I have solid experience as Business Operations & Project Manager, SEO Manager, Social Media Manager, Recruitment Specialist (Recruiter), Senior Researcher, Real Estate Consultant, Virtual/Personal Assistant, and Educator. I am a multi-talented contractor and investor, flexible team player with a goal-oriented attitude and determination to go for the extra mile, disciplined and reliable, organized and detail-oriented. I am the owner and founder of AllisWell Outsourcing, a Philippine-based outsourcing agency, providing dedicated remote professionals that are fully committed to work directly for the success of your business. Our expertise include: Project Management, Web Development and Design, Graphic Design, Multimedia, Customer and Technical Support Services, Virtual/Personal Assistance (VA/PA), SEO/SEM, Research, Social Media Marketing & Management, E-commerce, Article Writing, Data Entry, Business Services and other Administrative Support Tasks. Technical Skills: Solve360 Asana Atlassian Confluence Basecamp Project Bubble Slack Trello Hootsuite

Associated with: Creative Media Philippines, AllisWell Outsourcing

100% Job Success
$16.67 /hr
7,359 hours

Tiffany A.

Tiffany A.

Accountable, Responsible, will meet deadlines and create value

United States - Tests: 9 - Portfolio: 5

Proven professional who utilizes creativity, leadership, and teamwork to design and execute effective strategies that creates solutions that maximize customer value, optimize digital efforts, and increase ROI. ACCOMPLISHMENTS ● Optimized PPC strategy saving firm up to $10,000.00 a month ● Increased one firms Twitter followers by 2800 by using organic, social push and Twitter ads and another by 3500 inside of three months. ● Increased one firms LinkedIn followers by 50% by utilizing organic methods and another by 80% ● Increased company revenue by 20% by capturing loss business. ● Increase firm website traffic by 35% within 6 month via social push, organic methods and SEO strategy. SUMMARY OF QUALIFICATIONS • Goal-oriented, hard worker with supporting background and education capabilities. • Energetic self-starter with highly effective problem solving skills. • Demonstrated organizational effectiveness; strong on follow-up. • Proven interpersonal and negotiating skills. • Excellent in dealing with staff and management. Good listener, cooperative • Responsible, trustworthy, and versatile team player. TECHNICAL SKILLS ● HTML4/5 ● CSS/3 ● JQuery ● Adobe Dreamweaver ● Adobe Fireworks ● Adobe Photoshop ● Oracle CRM OnDemand ● IBM Lotus Notes ● Constant Contact ● Marketing OnDemand ● Goldmine ● Microsoft Dynamic CRM ● Microsoft Office 2007- 365, ● Windows NT, XP, Vista, and 7 ● CPanel ● WordPress ● Camtasia ● Twitter ● Facebook ● Instagram ● Google+ ● YouTube ● Salesforce ● Access ● Shopify ● Tumblr ● LinkedIn ● Yammer ● Google Adwords ● Google Adsense ● Bing Ads ● Hubspot ● Reliance 11 ● Verse QMS ● UserVoice ● GoToAnimate

50% Job Success
$16.00 /hr
99 hours

Karen S.

Karen S.

Social Media Superstar | Certified eMarketing Consultant

Philippines - Tests: 7 - Portfolio: 8

*Outstanding Personality * , * Goal Oriented * , * Motivated * , *Self-Starter* , *Business Outsourcing* , *Business Outsourcing Philippines* , *Lead Generation* , * Email Marketing* , * Project Management* , Online Brand Management* , *Reputation Management* , *Social Media* , *Facebook Twitter Pinterest YouTube Linkedin*

Groups: Central Desktop,

92% Job Success
$50.00 /hr
5,483 hours

Ryan Adams

Ryan Adams

Customer Success Expert

United States - Tests: 2

I have experience working with a wide array of customers, including b2b, b2c, retail, small business, and e-commerce. I pride myself on being able to be the "point of contact" for customers regarding programs, services, troubleshooting, coaching, and resolving issues as needed in a timely and effective manner. I am comfortable working in a remote work setting with no direct supervision, but also being available to work as a part of team. I am very comfortable working in various CRMs, e-mail databases, and handling multiple projects simulataneously.

$25.00 /hr
0 hours