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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Maria renielda L.

    Maria renielda L.

    Customer Service Specialist

    Philippines - Tests: 9 - Portfolio: 4

    Dynamic and versatile professional with 6 years of distinguished performance in the Customer Service Industry. Portfolio of expertise include Live Chat Support (Live Chat Inc and Zopim), Phone Support, Email Support (Zendesk), Administrative Support, and Web Research. Background encompasses exceptional work ethic and commitment to organizational objectives. Also experienced in training new employees. I am seeking a competitive and challenging environment where I can serve the organization and establish a career for myself.

    Groups: Pro Customer Service

    $9.00 /hr
    10,717 hours
    5.00
  2. Jefferson Anda

    Jefferson Anda

    SEO/Link Building Expert | Graphic Designer | Data Entry Specialist

    Philippines - Tests: 19 - Portfolio: 20

    To be able to apply my skills as SEO/Link Building Expert, Graphic Designer, Data Entry Professional and Abilities in Information Technology.I have a great deal of experience with computers, which allows me to learn new software and databases quickly and efficiently.I look forward to forming great relationships through Odesk and more importantly, I am looking forward to any challenges you might have for me. My strengths include a strong work ethic, versatility, and I am a quick learner. A hard working and a dedicated person who take seriously in his works.

    Groups: Article Samurai

    $4.44 /hr
    3,697 hours
    4.77
  3. Sean emerson S.

    Sean emerson S.

    Multi-talented Technical/Customer Service/Data Entry/Blogger/AdminAsst

    Philippines - Tests: 11 - Portfolio: 3

    To provide the most exceptional world class service online! I hope that my wide variety of skills and experiences when it comes to online freelancing would come in handy to your company. I have a vast knowledge about sending and managing continuous traffic to a site with the use of integrating SEO and SMM. I can do link submission to link directories and search engines and thus will make it possible to have a good SERP rankings. I can post relevant posts to blogs within your niche so as to get the site being noticed which can possibly lead to back links. I can manage social media accounts and make interactions with the fans/clients to make good impression on the product/fan page. I can write quality articles with the integration of SEO. I can assure you that I can deliver quality and time efficient service. I look forward in having a good working relationship with you. I was previously employed as a Quality Specialist for a Technical Account in Teletech Bacoor. In my position as a Quality Specialist, I was involved in evaluating an agent's call handling skills and finding resolutions in helping them improve their call handling skills to the utmost that they can do. I've also provided Daily Productivity Reports and Compliance Reports for my team. We also give sanctions to Agents, Agent Support Representatives and Team Leaders who are not complying with the company’s policy. Besides that, I was once a Technical Support Representative before I got promoted as a Quality Specialist . In this position, I was involved in supporting the Early Look Program in its development and testing of the new laptops. Investigated hardware and software related problems of customer's laptop. Analyzed customer issues to find resolutions or workarounds. Documented these resolutions for the inclusion to the worldwide knowledge database for laptop computers. We also do sales which includes selling Insurance Plans for notebook computers, laptop accessory and many more. We also process service orders for mailing in notebook computers for repair. As of now, I'm currently employed as a part time Market Research Agent. We were the one’s responsible in performing outbound calls to do different surveys for a particular company in the United States of America. We document these surveys in consideration of the marketing strategy studies made by the client. I also have an extensive experience of being an online freelancer for almost 5 years. Now, with regard to my online career, I was employed multiple times by different employers. I started my career online working as a Data Entry Specialist with different employers. In this position, my job responsibilities are the following, prepares source data for computer entry by compiling and sorting information; establishing entry priorities, processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution, enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format, maintains data entry requirements by following data program techniques and procedures, verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data, tests customer and account system changes and upgrades by inputting new data; reviewing output, secures information by completing data base backups, maintains operations by following policies and procedures; reporting needed changes, contributes to team effort by accomplishing related results as needed. I also got involved once in CRM data entry. I also got hired many times as a Virtual Assistant. My job responsibilities as a Virtual Assistant varies, depending on what kind of task is given to me. It can be office related task, such as handling inbound and outbound calls, setting appointments for clients, arranging legal papers and documents, and many more office related task, working just like an office secretary based at home. I also got involved in loan processing jobs where I help process loans of clients. I also got hired as a telemarketer where I mainly do sales through phone calls. I also did became an Audio Transcriptioner once. Lastly, I also got hired as a Virtual Assistant that handles Search Engine Optimization, Social Media Marketing, Search Engine Marketing, E-mail Marketing, Article Writing, Blogging, and Web Administration. This was a very complex job role. I got hired multiple times by different employers as a virtual assistant with these job roles and worked on big websites such as cdc.gov, zalora.com.ph and chicify.com. I'm also connected to other freelancing websites.

    Groups: Pro Customer Service

    $6.00 /hr
    2,237 hours
    4.14
  4. Papon C.

    Papon C.

    Real Estate VA, KW, eEdge, Market Leader, TP8i, REI Services, SMM, SEO

    Bangladesh - Tests: 7 - Portfolio: 5

    I am Papon Chandra from Bangladesh. My career goal at Odesk is to be a great service provider and definitely earning money. I've been working as a Real Estate Virtual Assistant here for last 2 years and gathered tons of experiences related to Real Estate Market. My Skills are:::::::::::::::: Keller Williams Agent Support::::::::::::::::::::::::::::::: Market Leader eEdge Lead Management Drip Campaigns (8x8 Buyer, 8x8 Seller, 10 Days of Pain, 12 Direct, 33 Touch) Market Insider Subscription Sending Listing Alerts and Emails Dotloop Expertise Trulia and Zillow Integration to Market Leader and Leads Exporting Social Media Marketing Search Engine Optimization Inside Sales Agent- Making Phone Calls Other Skills::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: TP8i CRM Expertise Tiger Leads CRM Expertise Infusionsoft Administration Real Estate Investor's Assistant::::::::::::::::::::::::::::::::: FSBO Lead Generation Freedomsoft CRM Expertise Highrise CRM Expertise Making Phone Calls with Offers M5 Lead Machine OnCarrot Foreclosure Auctions Research Probate Records Research Craigslist Research Property Comp MLS Research- Flexmls, ARmls, Sandicor MLS, IRmls etc. Expired Listings and Pending Offers Research Smaill Claims and Tax Liens Research Divorce List Research Podio, Zoho, Fuel Lead System, Follow Up Boss etc. I am highly self-motivated, honest, diligent, details oriented, proactive and have problem solving skills. I believe my most valuable skill is the ability to learn a new things quickly and utilize that in my professional projects. Besides, I am comfortable communicating in English and can speak fluently. I have developed my skills as a Real Estate Assistant primarily. I am experienced doing Leads Follow Up, Web Development, Lead Generation, Search Engine Optimization, Online Marketing, Data Scraping, Web Research in the Real Estate industry and in other industries also. I've figured out that the key thing to complete a project successfully is to understand the job and needs of the client. This is the key thing of my job success. I can turn around fast according to the client need and a perfectionist in term of quality of service. I am hopeful to develop my career to the top level here.

    $4.44 /hr
    1,881 hours
    4.87
  5. Venus Mirafuentes

    Venus Mirafuentes

    Professional Email and Chat Support / Content Writer

    Philippines - Tests: 7

    I work as a Professional Technical Support for a Microsoft Account. And with the nature of my job, I am experienced in handling and resolving technical issues real time. I am capable of finishing tasks even under pressure and with time-limit. I am trained in preparing detailed and timely reports. I have satisfactory knowledge in applications like MS Excel, MS Word and MS Powerpoint. My typing skill is above-average which makes me very fitting in my job as a chat support. I also had an experience in ESL Teaching for a year with Korean students. I am proficient in speaking and writing English language.

    $6.00 /hr
    1,105 hours
    5.00
  6. Andrei Mae Stella Vargas

    Andrei Mae Stella Vargas

    SEO and Internet Marketing Enthusiast / Virtual Assistant / CSR

    Philippines - Tests: 11 - Portfolio: 3

    PLEASE CALL ME MAE. I am a nurse by profession. I have gained sense of responsibility and discipline while I was in college and after 2 years of working for a Sales Company and a Call Center. My goal here is to obtain a job that would help me develop and utilize my skills and knowledge and be able to learn some more, gain experience from it and grow personally and professionally. I love helping others and I want to help other people by providing them their needs - loyal customers to companies and committed services to customers. I would love to make things easier for my employers. I also am into marketing and selling whether through phone or e-mail. I know it's not that easy but by building rapport and good relationships to clients, I know I'll go a long way ahead. I can also do data entry jobs here.

    $6.67 /hr
    8,251 hours
    4.36
  7. Quiros Eliza

    Quiros Eliza

    Sales and Administrative Support | Real Estate

    Philippines - Tests: 12 - Portfolio: 1

    In a current Real Estate experience being a Division Manager I am experiencing more and learning a lot. I am tasked to be the speaker of various events, leads a group and teaching team strategies to generate income. Working in a Call Center environment before showed me the strengths I needed to deliver quality and beyond what a customer service is. It is not only about being able to speak English but the ability to understand the work you are into and how it is best conveyed to your clients. It gave me the opportunity to lead a team, assist all of our agents needs from the different side of the globe, from a simple credit card customer assistance promoted to being a Tier 3 Technical team head resolving up to the the most technical issues like service interruption, credit card frauds, escalation of such issues direct to head office. The experience I have acquired for past works I have been privilege to work with had given me endless of opportunities.

    $5.00 /hr
    1,444 hours
    4.96
  8. Michael M.

    Michael M.

    Personal Assistant, Data Entry, SEO, Web Researching Professional

    Jamaica - Tests: 4 - Portfolio: 1

    I am an alert, attentive individual with the ability to follow instructions given. I have over 5 years experience in areas such as Basic Accounting, Data Entry, Marketing and Web Research. During this time I had an opportunity to develop on my typing speed, the use of Microsoft Office and my work ethics. I am seeking an opportunity to work in a position where my potential and skills gained will be an asset to the company. I believe in challenging my self and a hard and dedicated worker describes me best.

    $5.56 /hr
    4,056 hours
    4.94
  9. Jheda G.

    Jheda G.

    I am your Professional Whitehat SEO, SMM & Reputation Mngt. Specialist

    Philippines - Tests: 4 - Portfolio: 9

    I am your Professional White Hat SEO, SMM & Reputation Mngt. Specialist. I am a reliable person and always have the willingness and opportunity to work hard! SEO is a process to get organic traffic towards the site. And that can only be obtained by getting your best keywords on top of search engine particularly, Google. To be able to attain this to your site we should have to implement the white hat tactics/techniques. I am updated about the latest Google Panda and Google Penguin as well as link farms and spam that is why I am avoiding those black hat techniques. I have been working for different clients for the past 6 years worldwide and gained substantial results on SERP based on my performance. In order for me to stay updated and competent in this fast-paced world, I never stop learning and exploring new trends and innovations so that I can serve my clients well and live up to their expectations. When i do a job, I do it right.

    $5.56 /hr
    5,107 hours
    4.98