Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. Anna Sette

    Anna Sette

    Italian Translator, SEO Expert, Web Marketing Strategist & Writer

    Italy - Last active: 5 days ago - Tests: 12 - Portfolio: 3

    I am a young professional, with almost 5 years experience as Web Writer, SEO/SEM Strategist, and Translator in both B2B and B2C environments. My primary interest is in the English and Italian language (as for Translating), Content Writing, Web Marketing and SEO strategies. I am experienced in web writing, editing and translating. I am an SEO/SEM expert, knowledgable about viral and social marketing strategies, Google Analytics, and CRM. I am determined and focused, passionate about writing and translating. I am used to working at a fast pace. I am a quick learner and I am comfortable about meeting deadlines and/or working under pressure. I like to always improve myself. I am keen on new technology and proficient at both MS Office and Mac OS. I can use portal engine and CMS such as wordpress, joomla, magento and prestashop (for e-commerce). I am an Italian mother tongue and I fluently speak English and Spanish (near-native level/bilingual proficiency), with a good knowledge of French and German. I graduated in International Relations and then mastered in Strategic Marketing at the New York University L. Stern Business School.

    $22.22 /hr
    2,303 hours
    5.00
  2. Tonya D.

    Tonya D.

    Creative Writer, Blog & Article Writer, Social Media Expert

    United States - Last active: 6 hours ago - Tests: 9 - Portfolio: 5

    I am a professional, accurate, native English writer, specializing in travel writing. With my degree in Broadcast Communications, I write for blogs, articles, newsletters, social media, emails, travel proposals and more. A Jane of all Trades, I've written everything from training manuals to scripts to educational materials for children and adults. I can edit your materials professionally and proficiently. I enjoy writing destination articles and travel specials, as well as travel advice blogs. In addition to travel writing, I manage social media accounts for several companies, travel, restaurant and non-profit to name a few. Social Media Marketing is an important step in increasing engagement with your customers, and providing a two-way conversation that is unique in business advertising. I believe in the 80/20 rule with 80% engagement and interaction, and 20% promotional. Previously, I have developed curriculum and training for large call centers as well as facilitating training for K-12, retail, call centers and small business. I have trained one to one as well as large groups, both in person and virtually. I also have experience providing technical support to home and business users. Strong writing skills used to write step by step documentation that is comprehensive yet clear. I have call center experience providing customer support to up to executive levels.

    $26.67 /hr
    2,252 hours
    5.00
  3. Roger L.

    Roger L.

    Project Management / SMM&Marketing Specialist/ Portuguese Translator

    Brazil - Last active: 1 day ago - Tests: 13 - Portfolio: 3

    To go beyond the expectations of those counting on my professional skills and in the areas I am fully capable of providing excellence. Such areas include but are not limited to: Project and team managing skills: Over 5 years of experience managing teams, providing training programs to allow team members to be fully capable of acquiring the necessary skills to perform their daily tasks. Project and Team leadership and experiences have included: - Leading Projects from Start to Finish - Write Extensive and detailed Guidelines - Monitor Team Performance - Plan and provide Team Skill Growth - Manage, Lead, Execute and Monitor projects with dozens to Hundreds of Participants 100% remotely - Weekly team and project detailed reporting Company owner for almost 4 years. Owned a remodeling construction company where I managed a team of 15 professionals in the same area. Which involved duties such as: - Provided training and personal coaching to develop their professional skills in the field. - Responsible for managing and structuring the company while providing services to nationwide companies and personal clients. - Responsible for bills to pay and basic accounting such as maintaining cash flow of the company, cutting checks for the staff - Responsible for projects and duties among our teams Costumer Support Management: More than 2 years of experience with IT Technical Costumer Support, levels 1 and 2. Direct costumer support by phone, remotely and in person for Nestle S/A. Duties involved: - Responsible for providing technical training for team members. - Assignment Group (AG) Tasks - Ticket handling, monitoring, follow up, execution and closure - Task Queue Handling with updates and follow ups - High Priority ticket Management: - TTR System Management : Time to Assign/Reassign Ticket Management System: Which means divide high priority tickets to appropriate assignment groups - SAP Monitoring System: Responsible for providing delicate support for Nestle brokers and clients worldwide while handling multimillion dollar orders of merchandize to big corporations such as Walmart, Carrefour and others SEO (Search Engine Optimization) Specialist. -Technical Content DEVELOPMENT. Document revision. Technical and non-technical documents. -Provided long services for clients -Website ranking Exceptional Translator: Portuguese/English and English/Portuguese I have been in the field of translation since the year of 2000. Through all these years I must say that I have gained extensive knowledge in the field of translation which also includes: - Portuguese to English Audio Transcribing - English to Portuguese Audio Transcribing - General translation Services Additional strong points worth the mention are: - Logical and analytically cable of making quick decisions - Problems identification (E.g. Recurrent incidents) and treatment of the issues raised by the market or internally (OIT) or within project/task scope - Great Communication Skills - Pro-activeness / Collaboration in helping, teaching, and coaching other people, teams and organizations. - Entrepreneurship: Problem Solver, calculated risk taker, Innovator (propose innovation / renovation) and entrepreneur. - Used to working under pressure and capable of handling pressure while multitasking at the same time. Social Media and Internet Marketing Experience in leading and managing companies social media portfolios and brandins. - Responsible for managing online presence, social media accounts, product image and deliverable. Other points include: - Creating a Social Network Marketing Plan - Marketing Techniques for Facebook - Marketing Techniques for Twitter - Marketing Techniques for YouTube - Strategy and Goals - Email Marketing - and others

    Groups: Article Samurai, oTranslators

    $17.78 /hr
    4,800 hours
    4.92
  4. Alma C.

    Alma C.

    Top Rated Upworker | Internet and Social Media Marketing | VA

    Bosnia and Herzegovina - Last active: 1 day ago - Tests: 8 - Portfolio: 3

    www.almacolic.com Honored as a Top Rated Upwork Freelancer with 100% Job Success. Areas of expertise: * Detailed Marketing Analysis * Detailed Demographic Analysis * Detailed Competitor Analysis * Marketing Strategy for Profit Growth * Marketing Implementation * Targeted Traffic Generation * Market Research * Marketing Assessment and Review * Presentation Design and Creation * Business Consulting (eCommerce, Start ups, "Go-to" strategies) * Product Development and Launches A list of my skills includes but is not limited to: ▐ Advanced knowledge and experience of Microsoft Office suite ▐ Creating effective business and sales presentations from scratch ▐ Advanced knowledge and experience creating eBooks content from scratch ▐ Skilled with online marketing tool but not limited to Wordpress ▐ Skilled with Social Media Platforms (Twitter, Facebook, LinkedIn), Blogs ▐ Reviewing and auditing website content, appearance and aesthetics to better appeal ▐ Editing, managing and updating content for online websites and social media accounts ▐ Self-starter, goal oriented and able to handle multiple tasks ▐ Well organized and highly detail-oriented ▐ Able to adapt, learn and implement new information quickly ▐ Able to learn new programs ▐ Skilled in research, analyzing data, writing, and editing ▐ Accurate and dependable, with an uncompromising work ethic ▐ An active listener with strong interpersonal skills ▐ Strive to understand client needs and provide exceptional results ▐ Very good written, verbal, interpersonal and communication skills ▐ Excellent time management and organizational skills ▐ Very good in speaking, writing and reading English ▐ Proficient in speaking, writing and reading Bosnian, Croatian and Serbian ▐ Type 70+ WMP P.S. I have excluded displaying 99% of my work per nondisclosure agreements (NDAs) and/or for clients privacy. I do not do any spec work/commission only/performance only based projects, so please do not ask. Best, Alma Colic Skype: almacolic101 Facebook: /almacolic101 Twitter: @almacolic101

    $19.99 /hr
    1,073 hours
    4.98
  5. Chao C.

    Chao C. Agency Contractor

    China Business Consultant / Chinese Marketing Expert

    China - Last active: 1 month ago - Tests: 10 - Portfolio: 18

    ★WHAT DO I DO? I help businesses, from startups to big names develop optimal solutions for entry and growth in the China market. ※Understanding the China/Chinese market is a challenging task.※ No matter you are considering entering the China market with little or no knowledge about China or you had an established presence in China already, You might need help. The following titles are given by my clients: *China Business Consultant *China Marketing Expert, *Professional Chinese Translator/Copywriter, *China Representative, *Chinese Market Researcher, *eCommerce Website Project Manager, *Global Digital Marketer... ★WHY SHOULD YOU HIRE ME? * 16 years China marketing experience * 12 years Digital Marketing experience, Chinese SEO + SMM, China PPC * China Business Consulting on various sectors and industries. * Internet Entrepreneur with successful experience and learned lessons from failures. * Working under diversified environment and can handle different Chinese cultures. * Had been worked in Shanghai, Hangzhou, Beijing, Guangzhou and Hongkong. ★WHAT'S IN IT FOR YOU? * Easy to Communicate, Quick Response * I had served 1000+ global clients on translation and consulting business * You will get market insights quickly through affordable, but effective methods * You can establish your local presence with ease * You can get truly local Chinese website, suitable to the China market * Your digital marketing will be in the right hands in a long-run, either PPC, SEO or SMM. ★WHAT SERVICES? * China Market Research * Sourcing from China & Exporting to China * Industry Analysis * Feasibility Studies * Market Entry Strategy * Website Localization * Website Development * eCommerce Web Design * Translation & Copywriting * China internet marketing

    Groups: oTranslators

    Associated with: SinoStep China Consulting

    $49.99 /hr
    2,497 hours
    4.97
  6. Courtney Neil

    Courtney Neil

    Skilled in grammar and communication, Mass Communication Major

    Jamaica - Last active: 11 days ago - Tests: 2

    I am a humble and hard working individual who works very well with other persons. I have a plethora of experience in mass communication, public speaking, and relating with individuals. I am currently a tertiary level student at Northern Caribbean University, and I have also worked in various organizations; for example: Guidance Centre- St. Elizabeth Technical High School Helped surveys throughout the school Also worked as a receptionist. Also did paper work. Aided in counseling troubled individuals Health Centre- St. Elizabeth Technical High School Filing Paper work Worked at front desk Police Station- Junction St. Elizabeth Worked at front desk Dealt with a wide array of persons In five (5) years I plan to have successfully graduated University with my bachelors degree in Mass Communication and minor in Psychology, and would've already settled down in a successful organization. Success is granted through hard work, and hard work is what I do best.

    $7.00 /hr
    1,034 hours
    5.00
  7. Roel Cabaluna Jr

    Roel Cabaluna Jr

    Technical Support/Customer Service Representative/Vritual Assistant

    Philippines - Last active: 5 days ago - Tests: 6

    I have experience in Outbound & e-mail sales & marketing, and Customer Service Support. I can fix, troubleshoot, and upgrade mobile phones, and desktop computers. I have above average typing speed of 75 WPM with good accuracy. I can also perform jobs like data entry, web designing, writing, researching, etc. - I can be your all-around virtual assistant.

    $6.00 /hr
    2,744 hours
    5.00
  8. Maria renielda L.

    Maria renielda L.

    Customer Service Specialist

    Philippines - Last active: 6 hours ago - Tests: 9 - Portfolio: 2

    Dynamic and versatile professional with 6 years of distinguished performance in the Customer Service Industry. Portfolio of expertise include Live Chat Support (Live Chat Inc and Zopim), Phone Support, Email Support (Zendesk), Administrative Support, and Web Research. Background encompasses exceptional work ethic and commitment to organizational objectives. Also experienced in training new employees. I am seeking a competitive and challenging environment where I can serve the organization and establish a career for myself.

    $7.78 /hr
    9,574 hours
    5.00
  9. Shaira Marie Garcia

    Shaira Marie Garcia Agency Contractor

    Data Entry Professional, Certified Customer Service Representative

    Philippines - Last active: 6 days ago - Tests: 8

    Over the last 5 years until the present time, I am successfully handling different tasks given to me. Especially when it comes in providing excellent service to customers over the phone and through data mining. After learning about the duties associated with these position, I am confident that I can meet each client needs. My skills in this area are strong, as are my educational background and experience. If given a chance, you will discover a dedicated and competent professional who will work hard to benefit your company.

    Associated with: CenTrex

    $11.11 /hr
    3,732 hours
    5.00
  10. Anna Dominique Santos

    Anna Dominique Santos Agency Contractor

    Project Manager | Virtual Assistant | Content Moderator | Support

    Philippines - Last active: 1 day ago - Tests: 14 - Portfolio: 6

    - Over 8,800+ oDesk Hours. - ✭✭✭✭✭ 5-star rated Freelancer. - Over 5 years of experience working as Home Based Independent Contractor! - Over 3 years of doing project management, virtual assistance & content moderation jobs. - 22 successful all-time jobs and counting... - Had acquired comprehensive experience on social media marketing and internet marketing. My main objective is to be a highly dependable online professional that provide quality work to clients in need and help their business grow as I utilize my skills in project management, virtual assistance, content moderation and customer service support. I'm a hard working freelancer from the Philippines, goal-oriented, reliable and fast learner. Has strong verbal and personal communication skills, accurate, organize, has attention to details and can work under pressure.

    Groups: BigCommerce, salesforce.com

    Associated with: Superior Outsourcing Solution, Freelancetopia International

    $7.77 /hr
    9,209 hours
    5.00