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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Jaqueline Mendoza-Bongco

    Jaqueline Mendoza-Bongco

    Administrative Support/Customer Care/Data Analyst/WEB RESEARCHER/SEO

    Philippines - Last active: 3 days ago - Tests: 6

    For the past 5 years I've been exposed with different types of work such as clerical, recruitment, managing production on a customer service side and forecasting or handling 800 people in terms of business needs.  My previous experiences had taught me a lot and could help out in all the projects that will be assigned. Currently I worked as a Keyword Researcher and help out our Internet Marketing Manager in analyzing keywords for the website

    $5.56 /hr
    2,940 hours
    4.87
  2. SHAH MD. AFSARUDDIN SHAMIM

    SHAH MD. AFSARUDDIN SHAMIM Agency Contractor

    Fear price with a quality work.Guaranteed, Perfect Satisfactory Output

    Bangladesh - Last active: 25 days ago - Tests: 10 - Portfolio: 34

    HI, Welcome to my oDesk's profile. I am sincere, hardworking, dedicated and responsible person. I am experienced in Data Entry, Data Mining, Web Research, Web Scraping, MS Excel, Email. My objective is to prove that I am a skilled freelancer and to make my employers highly satisfied with the quality of my work. Thanks

    Associated with: Shah IT Solution

    $5.00 /hr
    2,710 hours
    4.11
  3. Vijay S

    Vijay S

    SEO | WordPress | Speed Optimization | Local SEO

    India - Last active: 12 days ago - Portfolio: 6

    Versatile Digital Marketer, Specialist in driving online sales through Organic (SEO) and Paid media marketing (PPC) channels. Return on Investment (ROI) working model = Half the marketing cost, Double the Yield Optimization and 4X the Revenue. Looking for a Reliable, Honest, Punctual, Efficient, & Ethical digital marketer? Hire me as your reliable "Online Marketing Manager". VISION: Beating deadlines. I'll exceed your expectations. I am a versatile Marketing individual ready to take charge as soon as we enter into a deal. I have solid experience of 8 years in complete digital marketing. Honest, very hardworking, quick to communicate and highly respect project deadlines. Do my best to prove that distance is no challenge in executing marketing plans and strategies. Excellent command over English. Weekly work reports. Support - Emails, Chat (Skype), Voice I DON'T JUST PROMISE, I DELIVER RESULTS!

    $10.00 /hr
    1,096 hours
    4.78
  4. Maria renielda L.

    Maria renielda L.

    Customer Service Specialist

    Philippines - Last active: 12 hours ago - Tests: 9 - Portfolio: 4

    Dynamic and versatile professional with 6 years of distinguished performance in the Customer Service Industry. Portfolio of expertise include Live Chat Support (Live Chat Inc and Zopim), Phone Support, Email Support (Zendesk), Administrative Support, and Web Research. Background encompasses exceptional work ethic and commitment to organizational objectives. Also experienced in training new employees. I am seeking a competitive and challenging environment where I can serve the organization and establish a career for myself.

    $7.78 /hr
    10,391 hours
    5.00
  5. Jefferson Anda

    Jefferson Anda

    SEO/Link Building Expert | Graphic Designer | Data Entry Specialist

    Philippines - Last active: 11 days ago - Tests: 19 - Portfolio: 20

    To be able to apply my skills as SEO/Link Building Expert, Graphic Designer, Data Entry Professional and Abilities in Information Technology.I have a great deal of experience with computers, which allows me to learn new software and databases quickly and efficiently.I look forward to forming great relationships through Odesk and more importantly, I am looking forward to any challenges you might have for me. My strengths include a strong work ethic, versatility, and I am a quick learner. A hard working and a dedicated person who take seriously in his works.

    Groups: Article Samurai

    $4.44 /hr
    3,681 hours
    4.77
  6. Papon C.

    Papon C.

    Real Estate VA, KW, eEdge, Market Leader, TP8i, REI Services, SMM, SEO

    Bangladesh - Last active: 1 day ago - Tests: 7 - Portfolio: 5

    I am Papon Chandra from Bangladesh. My career goal at Odesk is to be a great service provider and definitely earning money. I've been working as a Real Estate Virtual Assistant here for last 2 years and gathered tons of experiences related to Real Estate Market. My Skills are:::::::::::::::: Keller Williams Agent Support::::::::::::::::::::::::::::::: Market Leader eEdge Lead Management Drip Campaigns (8x8 Buyer, 8x8 Seller, 10 Days of Pain, 12 Direct, 33 Touch) Market Insider Subscription Sending Listing Alerts and Emails Dotloop Expertise Trulia and Zillow Integration to Market Leader and Leads Exporting Social Media Marketing Search Engine Optimization Inside Sales Agent- Making Phone Calls Other Skills::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: TP8i CRM Expertise Tiger Leads CRM Expertise Infusionsoft Administration Real Estate Investor's Assistant::::::::::::::::::::::::::::::::: FSBO Lead Generation Freedomsoft CRM Expertise Highrise CRM Expertise Making Phone Calls with Offers M5 Lead Machine OnCarrot Foreclosure Auctions Research Probate Records Research Craigslist Research Property Comp MLS Research- Flexmls, ARmls, Sandicor MLS, IRmls etc. Expired Listings and Pending Offers Research Smaill Claims and Tax Liens Research Divorce List Research Podio, Zoho, Fuel Lead System, Follow Up Boss etc. I am highly self-motivated, honest, diligent, details oriented, proactive and have problem solving skills. I believe my most valuable skill is the ability to learn a new things quickly and utilize that in my professional projects. Besides, I am comfortable communicating in English and can speak fluently. I have developed my skills as a Real Estate Assistant primarily. I am experienced doing Leads Follow Up, Web Development, Lead Generation, Search Engine Optimization, Online Marketing, Data Scraping, Web Research in the Real Estate industry and in other industries also. I've figured out that the key thing to complete a project successfully is to understand the job and needs of the client. This is the key thing of my job success. I can turn around fast according to the client need and a perfectionist in term of quality of service. I am hopeful to develop my career to the top level here.

    $4.44 /hr
    1,876 hours
    4.87
  7. Barkat U.

    Barkat U.

    Expert in XHTML, CSS, JAVASCRIPT, JQUERY, SEO, SEM, SMM

    Germany - Last active: 2 days ago - Tests: 5 - Portfolio: 1

    I am expert in xhtml, css, javaScript, jquery, html5, css3. I do only high quality work including HTML5, CSS3, jQuery, Div based structure (Table less), CSS framework, Bootstrap, foundation, Responsive web design (Even in IE8), Cross browser compatibility (IE8+, Firefox, Chrome, Safari, Opera), SEO & Print friendly coding. I have also been working for SEO, SMM around more than 4 years. I have huge knowledge on latest SEO techniques that are quite google friendly and all of my works are Penguin and Panda safe. I did a lots of SEO works, my profile also say my experience in this field. I have a vast experience in Social Media Marketing. I can set up SEO friendly pages for your sites through top leven social media like facebook, twiiter, google+, linked in, myspace, delicious, friendfeed, stumbleupon, diigo etc. Also do reputation management to give a good reputation for your site, recovering your site from Penguin and Panda. I can do different kinds of white hat link building tasks like blog posting, article writing and submissions, press releases, web 2.0, directory submissions, social bookmarking, Link Pyramids. Buffer sites (Thousands of links go to E-article and E-article contains your links), Links Chains, Link Wheels, Tier Linking, Social Tiered Linking etc. I am also expert in google analytics, analysis the behavior of your site, Pay Per Click advertising, Pay Per View advertising. Different kinds of ON page SEO to put your sites on google eye properly. Overall i am always ready to do your SEO, SMM, HTML, CSS works, just call me here.

    $16.67 /hr
    7,800 hours
    4.99
  8. Alma C.

    Alma C.

    Top Rated Upworker | Internet and Social Media Marketing | VA

    Bosnia and Herzegovina - Last active: 1 day ago - Tests: 8 - Portfolio: 9

    www.almacolic.com Honored as a Top Rated Upwork Freelancer with 100% Job Success. Areas of expertise: * Detailed Marketing Analysis * Detailed Demographic Analysis * Detailed Competitor Analysis * Marketing Strategy for Profit Growth * Marketing Implementation * Targeted Traffic Generation * Market Research * Marketing Assessment and Review * Presentation Design and Creation * Business Consulting (eCommerce, Start ups, "Go-to" strategies) * Product Development and Launches A list of my skills includes but is not limited to: ▐ Advanced knowledge and experience of Microsoft Office suite ▐ Creating effective business and sales presentations from scratch ▐ Advanced knowledge and experience creating eBooks content from scratch ▐ Skilled with online marketing tool but not limited to Wordpress ▐ Skilled with Social Media Platforms (Twitter, Facebook, LinkedIn), Blogs ▐ Reviewing and auditing website content, appearance and aesthetics to better appeal ▐ Editing, managing and updating content for online websites and social media accounts ▐ Self-starter, goal oriented and able to handle multiple tasks ▐ Well organized and highly detail-oriented ▐ Able to adapt, learn and implement new information quickly ▐ Able to learn new programs ▐ Skilled in research, analyzing data, writing, and editing ▐ Accurate and dependable, with an uncompromising work ethic ▐ An active listener with strong interpersonal skills ▐ Strive to understand client needs and provide exceptional results ▐ Very good written, verbal, interpersonal and communication skills ▐ Excellent time management and organizational skills ▐ Very good in speaking, writing and reading English ▐ Proficient in speaking, writing and reading Bosnian, Croatian and Serbian ▐ Type 70+ WMP P.S. I have excluded displaying 99% of my work per nondisclosure agreements (NDAs) and/or for clients privacy. I do not do any spec work/commission only/performance only based projects, so please do not ask. Best, Alma Colic Skype: almacolic101 Facebook: /almacolic101 Twitter: @almacolic101

    $19.99 /hr
    1,109 hours
    4.98
  9. Quiros Eliza

    Quiros Eliza

    Sales and Administrative Support | Real Estate

    Philippines - Last active: 1 day ago - Tests: 12 - Portfolio: 1

    In a current Real Estate experience being a Division Manager I am experiencing more and learning a lot. I am tasked to be the speaker of various events, leads a group and teaching team strategies to generate income. Working in a Call Center environment before showed me the strengths I needed to deliver quality and beyond what a customer service is. It is not only about being able to speak English but the ability to understand the work you are into and how it is best conveyed to your clients. It gave me the opportunity to lead a team, assist all of our agents needs from the different side of the globe, from a simple credit card customer assistance promoted to being a Tier 3 Technical team head resolving up to the the most technical issues like service interruption, credit card frauds, escalation of such issues direct to head office. The experience I have acquired for past works I have been privilege to work with had given me endless of opportunities.

    $5.00 /hr
    1,279 hours
    4.96