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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 646 Customer support projects are completed every quarter on Upwork.

646

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: September 1, 2015
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  1. Khairul Emon

    Khairul Emon

    Virtual Assistant/Customer Service/Cold Calling/Telemarketing/Sales

    Bangladesh - Tests: 3 - Portfolio: 10

    Hello, I'm an enthusiastic and hard working. I can work effectively alone or as part of a team,benefiting my colleagues with my professionalism and dedication to completing tasks to the best of my abilities. I'm success driven and enjoy making a difference. Overall, my goals are to contribute to my employer’s profitability through my determination to succeed in my working environment..I have 4 years of experience in telemarketing. I am looking for a long term employment and i am very much willing to accept any job description that would contribute in the best benefit of the company. I am a telemarketer with proven track record of B2B and B2C selling as well, closing and appointment setting & I'm very interested to work involving these skills that i have earned and learned in the past few years. I can be an asset to any project because this is one of my expertise, I'm Fluent both in written and verbal communication skills, I have Good English skills and I have phone etiquette. I can handle any situations over the phone at a very proper way. I am very comfortable while communicating over the phone talking to a manager/owner of a business or a house. Following script was never a problem for me in fact even modifying it, i get a better response from the other side of the phone.

    $4.44 /hr
    0 hours
    5.00
  2. Guillermo Dutra

    Guillermo Dutra

    Web master, Wordpress nerd

    Uruguay - Tests: 3 - Portfolio: 3

    4 years of experience on web development. Wordpress developer nerd, HTML/CSS/jQuery experience, I'm also good at maintaining, migrating, moving websites and administering website content from just plain html sites to CMS ecommerce(woocommerce etc). I´d love what I do and I care a lot about my clients. Let me share my experience. Cheers!

    $18.89 /hr
    994 hours
    4.90
  3. Christina Stausholm Johansen

    Christina Stausholm Johansen

    English/Danish translator, Children's book illustrator and Copywriter

    Ireland - Tests: 3 - Portfolio: 1

    English/Danish translator, Children's book illustrator and copywriter. - 100% fluent in Danish and English. - 2 years of SEO, Adwords and copywriting experience. - Have illustrated children's apps, books and mascot designs. I also have customer service experience from my previous job as Danish Support Professional at Convergys. I helped Danish and English Microsoft customers with their subscription and billing issues. The position required outstanding customer service, teamwork skills and knowledge regarding Microsoft Office and Windows 8.1. After spending the first 23 years of my life living in Denmark, I now enjoy living in Ireland with my husband and daughter. Before we settled down in Swords, Co. Dublin, we travelled for a year in Thailand and Malaysia. I worked at an animal shelter and as self-employed copywriter, while my husband was working fulltime as an Adwords consultant. Formal education: AP degree in Commerce Management, Zealand Business College, Campus Næstved, Denmark.

    $27.78 /hr
    705 hours
    4.98
  4. Lucas Williams

    Lucas Williams

    Internet Specialist

    United States - Tests: 3

    Multimedia Professional. Known for my initiative, ingenuity and reliability. I'm the Go-to-Guy! Specialties: Marketing / Wordpress / Customer Service / Technical Services / Research and Development / Web Development / PHP Development / Logo Creation & Branding / Web design / Social Media Marketing / Social Media Marketing Manager SKILLS: Research and Development / Adobe Creative Suite 6-4 / PHP / HTML5 /CSS3 / Javascript /Jquery / MySQL / Beginner Ruby on Rails but RD! / PC / Mac / HTML / HTML5 / CSS3 / Finding and producing efficient and effective resolutions is my niche:) PHILOSOPHY Research is imperative to success. When in doubt, research.

    $16.67 /hr
    0 hours
    0.00
  5. Naveen Sharma

    Naveen Sharma Agency Contractor

    Affordable High Quality Content Writer

    India - Tests: 10 - Portfolio: 2

    I'm a professional writer and translator with acquired skills of SEO copywriting and content managing. I have a 2 years experience as a web writer and content manager. I write all types of web content - landing pages, emails, blogs, tutorials, writing reviews, researching markets and audiences. I make sure that the content is of high quality and is not copied. I work as per your requirements. - with 24-48 hour turnaround for urgent jobs - you get replies within hours, not days - Additional SEO and keyword research. I am happy to talk via phone/Skype or email to make sure your project is a success. I will help you reach to your goal. I also offer SEO packages as part of my copywriting. These can include: - Conducting a full review of your website, checking for errors, html issues, loading speed. - Identifying areas for improvement in site structure and usability (can your audience navigate their way around your website?) - Setting up and monitoring Google Analytics, supplying reports and analysis. - Digital marketing strategy (eg Google+, Twitter, Facebook, Pinterest). I have been involved in iPhone programming projects, using image processings, maps, HTML Parsing, Web Services, Drawing, Push Notifications, Core Data/SQLite databases, regular expressions, etc. I can also design the creative and innovative designs of the mobile apps. I have used following key features: 1. Facebook, Twitter and other social media integration. 2. Image processing, like crop, erasing, unerasing, coloring etc. 3. Developed web services. 4. XMPP chat integration. 5. In App purchase. 6. iAds and Admob ads for iphone apps. 7. Maps and cluster integrity. 8. Graphics designing for App interface. 9. Revmob and Flurry integration. 10. GPS integration for location tracking. 11. SQL integration. 12. Data retrieval from API's for return value. 13. Images/Video/Audio integrity. I am an experienced Data Entry/Web Research/Email Handling Specialist. Doing works involving with Web Researching, MS Word, Powerpoint, Excel, PDF files. I also have experience in networking and PC troubleshooting. I am good with office works as I had experienced from my previous job. I keep everything organized and planned. I'm a good listener, honest, fast,flexible, open-minded, fast learner and capable of working long hours. I can do multi-tasking job, able to work in a fast pace environment, independent and highly responsible.

    Associated with: Outsourcemastery Agency

    $5.00 /hr
    277 hours
    4.47
  6. Maria renielda L.

    Maria renielda L.

    Customer Service Specialist

    Philippines - Tests: 9 - Portfolio: 4

    Dynamic and versatile professional with 6 years of distinguished performance in the Customer Service Industry. Portfolio of expertise include Live Chat Support (Live Chat Inc and Zopim), Phone Support, Email Support (Zendesk), Administrative Support, and Web Research. Background encompasses exceptional work ethic and commitment to organizational objectives. Also experienced in training new employees. I am seeking a competitive and challenging environment where I can serve the organization and establish a career for myself.

    Groups: Pro Customer Service

    $9.00 /hr
    10,794 hours
    5.00
  7. Barkat U.

    Barkat U.

    Expert in XHTML, CSS, JAVASCRIPT, JQUERY, SEO, SEM, SMM

    Germany - Tests: 5 - Portfolio: 1

    I am expert in xhtml, css, javaScript, jquery, html5, css3. I do only high quality work including HTML5, CSS3, jQuery, Div based structure (Table less), CSS framework, Bootstrap, foundation, Responsive web design (Even in IE8), Cross browser compatibility (IE8+, Firefox, Chrome, Safari, Opera), SEO & Print friendly coding. I have also been working for SEO, SMM around more than 4 years. I have huge knowledge on latest SEO techniques that are quite google friendly and all of my works are Penguin and Panda safe. I did a lots of SEO works, my profile also say my experience in this field. I have a vast experience in Social Media Marketing. I can set up SEO friendly pages for your sites through top leven social media like facebook, twiiter, google+, linked in, myspace, delicious, friendfeed, stumbleupon, diigo etc. Also do reputation management to give a good reputation for your site, recovering your site from Penguin and Panda. I can do different kinds of white hat link building tasks like blog posting, article writing and submissions, press releases, web 2.0, directory submissions, social bookmarking, Link Pyramids. Buffer sites (Thousands of links go to E-article and E-article contains your links), Links Chains, Link Wheels, Tier Linking, Social Tiered Linking etc. I am also expert in google analytics, analysis the behavior of your site, Pay Per Click advertising, Pay Per View advertising. Different kinds of ON page SEO to put your sites on google eye properly. Overall i am always ready to do your SEO, SMM, HTML, CSS works, just call me here.

    $16.67 /hr
    7,800 hours
    4.99
  8. Sheila Marie Tendero

    Sheila Marie Tendero

    All around/Experienced Virtual Assistant

    Philippines - Tests: 5 - Portfolio: 2

    * Graduate with HONORS on the course OFFICE MANAGEMENT * Work as a SECRETARY at Sea Life Lending (Philippines) * Work as a Project Manager/Client Support Specialist at SEOPinas Web Consulting and Design * Years of experience on supporting clients all over the world. * Years of experience as a Virtual Assistant.

    $4.56 /hr
    254 hours
    4.24
  9. Usama Zaheer

    Usama Zaheer

    WordPress MCP SEO SEM SMM Web Design E Commerce Shopping Cart

    United Kingdom - Tests: 5 - Portfolio: 1

    As an IT savvy and dedicated contractor, I aim at providing excellent and timely customer service. My skills have been enhanced through 6 years of working with PC Hub handling concerns,Real Estate work purchasing to different HDD, PSU, Designing,casing, etc... and Computer Programs. *online advertisement posting *Efficient handling of customer complains and questions related to warranty *phone sales of PC parts *moderate data entry (60 WPM) *Advanced computer skills * troubleshooting support via telephone *knowledge in online advertisement at market places such as sulit.com tipidpc.com; multiply.com; facebook.com; twiiter.com *knowledge in remote access using time viewer I am also a White-hat Off-page/On-page SEO expert. I have a vast knowledge and experience in link building. I can create Google friendly quality backlinks(Do-follow & No follow) & I never use any kind of Black hat seo tools. I am always cautious to avoid Google penalty. My theme is “quality first”. I am highly interested to work for this project of yours. My SEO Service Is, ON- Page SEO: • Keyword Analysis • Competitors Analysis • Seo friendly permalink Setup • Setup title tag • Setup description tag • Meta Tags creation • Setup image alt tag • Setup(h1,h2…tag and bold italic) • Build internal link • Internal Linking of web-pages • Sitemap & Rss Feed creation • Create XML site map • Setup google webmaster tool • Setup yahoo bing webmaster tools (yahoo site explorer) OFF- Page SEO, *Search Engine Directory Submission *Citation Building/Local Directory Submission *Social Bookmarking *Directory Submission. *Article Submission. *Blog Creation *Forum profile Building *Forum Post. *Blog Comments *Link Wheel *Link Pyramid *Yahoo Answer *Web 2.0 profile Creation and posting. Looking forward to work with you soon. Thanks and best regards,

    $16.67 /hr
    2,432 hours
    4.83
  10. Md Saiful Alam

    Md Saiful Alam

    Virtual Assistant,SEO, SMM, Ebay/Amazon, GA,WordPress,EmailMarketing

    Germany - Tests: 6 - Portfolio: 25

    I have professional experience in Virtual Assistant, Ebay/Amazon service, Web Analytic , Customer Support, SEO (on-page and off-page optimization),Keyword Research, Basic WebDesign/Development, SMM, SEM, WordPress site building, eMail Marketing. I am skilled in Ebay/Amazon product research , listing and management. I do research to select SEO based product title in Ebay/Amazon to improve search engine visibility for your product. My services are as below : Ebay/Amazon SEO Ebay/Amazon Product Optimization Ebay/Amazon product Sells increase & Page Rank Product Purchase Ebay/Amazon Listing Ebay/Amazon product Uploading Product Photos Uploading Ebay/Amazon Product Listing and Optimization List of Amazon services Wishlist Ebay/Amazon product increase sells Rank Ebay/Amazon Product Ranking any Page to first page Ebay/Amazon Product Keyword Research. I have high speed internet connection (download speed 95 Mbps and upload speed 97 Mbps) at home, have my own pc to use anytime and have own space to work. I have the following characteristics: -detail-oriented -customer-focused -responsive -kind -hard-working I love the challenge to access the objective of the project and deliver the results proven evidence that marks a distinctive identity of my work for any project. My communication skills help me understand the project to the core and are thus an added advantage. I love client's satisfaction, honesty and hard work.

    $11.00 /hr
    2,892 hours
    4.92