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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Alex Wilson

    Alex Wilson

    Project and Task Management App, QuickBase, Database, SugarCRM Expert

    United States - Tests: 17 - Portfolio: 5

    About Me Over the past ten years I have done a very large amount of development with Access, PHP, MySQL, AJAX, and CSS including e-business solutions, task and project management applications, ERP Projects, robust database applications, and fully functional e-commerce websites. I am also skilled in desktop application development using Visual Studio, Java, and C++. My greatest skill is being able to create fully-functional database-driven solutions (web or offline) from start to finish independently and punctually. My goal is to design and create successful, attractive, and functional websites, web applications, databases, and desktop applications for you or your business. I have a wide variety of secondary skills as well. I am capable at Japanese, graphic design, and user experience. Why you want to hire me There are a lot of programmers out there that cost less per hour than me. But there is something I can give you that they can't: Assurance. Assurance that you will end up with a quality product that will stand the test of time. I'm so confident in that statement that I will do all standard maintenance on your project for free.

    $33.33 /hr
    1,356 hours
    3.78
  2. EDGAR ACOSTA

    EDGAR ACOSTA

    Electronic Engineer

    Venezuela - Tests: 5

    I am an Electronic Engineer. I have 3 year of experince in technical support of small networks and Windows system problems. I have experience working on: TCP/IP, DHCP, SUBNETTING, Team viewer and other access remote to fix customer's problem, help desk, Microsoft Excel/word to make report. The CCNA course of CISCO, 4 levels approved (but not the final test to finish the course) and basic knowledge of data base. I like languages​​, I speak English, Spanish (native) and I just start to learn French

    $5.56 /hr
    205 hours
    0.00
  3. shamim miah

    shamim miah

    Admin Expert and Virtual Assistant

    Bangladesh - Tests: 1 - Portfolio: 3

    I've trained myself in online marketing and administrative work since 2009 and worked for various clients over the time. I understand what is needed to be a successful worker and how to build a long term relation with a client. If you are looking for someone with research knowledge, I can be your best choice with expertise in using different search tricks and existing resources. Thanks you for looking at my profile and look forward to work with you.

    $5.00 /hr
    1,128 hours
    3.47
  4. Md.saidur R.

    Md.saidur R.

    Experienced Virtual Assistant, CL Ads Posting & Ads Flagging Expert

    Bangladesh - Tests: 10 - Portfolio: 9

    It is always hard to find the best person to make your ideas come true. There are so many people promising everything and giving nothing. Are you looking for a contractor who can perform your task at the high level, within the shortest time and at the reasonable price? 1.Do you want to hire an expert craigslist ad poster and ad flagger? 2.Do you want to hire an experienced Virtual assistant? 3.Do you want to have work reports as often as you ready to read them? If you say YES more than once - you are welcome! My best areas of expertise are Virtual assistant, Ad Posting and Flagging in craigslist and Data Entry. Each area is proved by projects I have done in the past. You can check some of them in my upwork Work History and Portfolio. 1. I am ready to have a trial period for your job. If you are not satisfied with my work you will pay nothing for the test interim. 2. I am creative, thoughtful, reliable, responsive, and responsible. Hopefully now you know enough who I am and why it’s worth to work together. I will be happy to work with you!

    $8.00 /hr
    2,520 hours
    4.96
  5. Jaqueline Mendoza-Bongco

    Jaqueline Mendoza-Bongco

    Administrative Support/Customer Care/Data Analyst/WEB RESEARCHER/SEO

    Philippines - Tests: 6

    For the past 5 years I've been exposed with different types of work such as clerical, recruitment, managing production on a customer service side and forecasting or handling 800 people in terms of business needs.  My previous experiences had taught me a lot and could help out in all the projects that will be assigned. Currently I worked as a Keyword Researcher and help out our Internet Marketing Manager in analyzing keywords for the website

    $5.56 /hr
    2,940 hours
    4.87
  6. Azeem Amir

    Azeem Amir Agency Contractor

    Customer Care Specialist

    Pakistan - Tests: 3 - Portfolio: 2

    I have worked in various call centers and provided customer service and virtual assistance to various clients in USA and Australia. I am a Stress tolerant professional with 3 years of experience in the customer service industry, exceedingly skilled in supporting Sales teams and Distributors. A reputation for investigating customer orders by contacting other departments, supervisors, sales, suppliers and channel partners. Good at communicating and dealing with people moreover an unbeatable command over CRM systems, MS Office applications and phone skills. A dedicated team member promising to liaise with company management to support and implement growth strategies.

    Associated with: Swifttech BPO

    $5.00 /hr
    648 hours
    4.80
  7. Jocelyn C.

    Jocelyn C. Agency Contractor

    Perfectionist Customer Operations Consultant/Manager

    Canada - Tests: 8

    Over the past 10 years, I have worked within a contact center environment in the customer service industry. I have assisted individual and corporate clients in various areas of business. Quality and accuracy assurance markings were always 98% - 100%. I have consulted and managed in the customer support industry and have worked in a project manager and analyst role. • 10 years of experience providing customer service. • Over 6 years experience in a fast-paced, deadline-driven environment. • Critical thinker • Energetic and organized • Self-starter with professional manner • Excellent communication skills • Creative problem solver • Highly organized with superior attention to detail • Experience managing large teams and analyzing data for QA as well as coming up with plans/ideas to incorporate exceptional customer service within the team. Data Entry Clerk/Virtual Assistant During this contract for a client, I retrieved and entered content and media into Wordpress hosted websites. I also learned the basics of creating and managing websites via Wordpress including implementing templates and plugins, applying SEO to content and basic website layout/development in order to be able to make changes as needed. SEO was also learned via the creation of keyword based articles and via proper use of the keyword tool and SEO by Yoast plugin. Research Investigated and analyzed client complaints to identify and resolve issues. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and filing within high-volume environment. Data Entry Reviewed and updated client correspondence files and scheduling database. Reporting Updated client payment plans and monitored payment compliance and progress. Administration Answered multiple phone lines, transferred calls to corresponding departments, scheduled customer appointments and billed accordingly. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

    Groups: Pro Customer Service

    Associated with: Everything Assistants

    $30.00 /hr
    5,594 hours
    5.00
  8. Rudolph James Glean

    Rudolph James Glean

    Experienced Lead Generator and Telemarketer

    Philippines - Tests: 3

    Driven: Has a sense of urgency and a need to accomplish the task at hand. Confident: Believes in own abilities and can handle rejection. Outgoing: Projects a great first impression and is energized by social interactions. Assertive: Effectively controls interactions and doesn’t cave in easily. Funny: Engages customer emotions, is likeable and memorable. Structured: Leads the customer through the process, is organized and follows through. Relational: Cares about the person, not just the sale; effectively identifies customer needs. Focused: Doesn’t get sidetracked; knows the final destination.

    $5.56 /hr
    33 hours
    4.00
  9. Meliza Sanchez

    Meliza Sanchez

    Customer Service | Sales | Order Processing | Appointment Setting

    Philippines - Tests: 4

    I work my way to the top out of my hard work and sheer determination. I do not mind putting my hands and mind to anything new or old, as I am open on learning new things and changes. I can adapt to any kind of job I am tasked to do so. With full 11 years of experience in Managerial Sales and Customer Service, I guarantee that I will give 100% buyer satisfaction.

    Groups: salesforce.com

    $15.56 /hr
    7,365 hours
    4.97