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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 8 Process improvement projects are completed every quarter on Upwork.


Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.67.

Last updated: October 1, 2015

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Irene DeLaGarza

Irene DeLaGarza

Technical Writer | Industrial Engineer | Operations Manager

United States - Tests: 9 - Portfolio: 1

Experienced manager with a Master's Degree in Business Administration and a Bachelor's Degree in Industrial Engineering. Expert in documenting process manuals, business processes, standard operating procedures and user guides. * Procedure and Instruction Manual Documentation * Use Case Documentation * Editing, Formatting and Designing Guidebooks, User Manuals, and eBooks * Operations and Team Management * Chargeback and Dispute Management * Business Support Management * Kaizen, 5S, Process Improvements, Cost Savings * Call Center Management * Project Management * Customer Service * Office Administration * Regression Testing I excel at creating clear, detailed, and concise documentation including user manuals, training manuals, system manuals, use case documentations, guidebooks, and company policy manuals in various industries. I work diligently to provide excellence in my professional endeavors and have gained reputation for my attention-to-detail skill, integrity, and results-driven work ethic.

91% Job Success
$36.67 /hr
3,681 hours

Swati P.

Swati P.

Expert Business Analyst, CBAP Trainer , Business Analysis Trainer, BPM

India - Tests: 13 - Portfolio: 10

Seasoned Business Analyst, Certified Business Analysis Professional™ (CBAP®), Business Analysis Trainer and CBAP CCBA Trainer and practicing Process/BPM Consultant with extensive IT/Business experience across global clients from varied industries and size). Experience of working across many parts and cultures across the globe such as the U.S., U.K., India, Germany and Australia. I have trained several batches (individuals or small batches) of students from the US, UK and India. I have also trained large size batches from multinational management consultancy and technology services. My objective is to continue excelling as Senior Business Analyst/Consultant while adding value to my clients during various phases of a project such as: • Extensive interaction with key stakeholders like users, senior leaders and vendor representatives. • Keeping tabs on governance/quality of organization-wide RFPs/requirements from various application domains, while functioning as the lead on requirements management process team • Active participation and contribution in stream leader meetings • Planning and actively participating in various workshops on solution concepts, scope, requirements analysis and detailed level functional requirements, gap analysis and design • BPA (Business Process Analysis) and improvement. Creation of As-Is end-to-end process maps highlighting the key processes, data(domain) models, rules and improvement opportunities • Creation of extensive documentation of requirements (new/enhancements) in the form of data and business process models, dashboard designs, use cases, user interface models (wireframes/mock-ups) or screen definitions, worksheets containing critical information like user groups and performance requirements • Assisting IT staff (including outsourced teams) in technical design, testing strategy, test case reviews/testing/QA. Creation of acceptance tests on behalf of business teams • Active participation in overall project planning, status tracking, document control, traceability and post closure activities • Extensive QA/testing and reviews of partner integration B2B transactions (data) to ensure those are per specs • Creating Message Implementation Guides (MIGs) for various interfaces including critical business processes related to Advance Shipment Notice (ASN/ 3B2) and Milestone updates (3B3)s • Designing client specific BPM Methodology based on industry best practices • Training and mentoring in the area of Business Analysis, CBAP-CCBA exam preparation, BPM/BRMS, Quality guidelines and process expertise. Successfully trained batches in the US, Canada and India • Member of Business Process and Data CoE (Centre of Excellence) team for a top tier client’s eBusiness team Professional Highlights: • Over the past 17 years , I have worked in all stages of SDLC, using different methodologies such as waterfall, agile, incremental. During all these years, I have contributed in wide variety of engagements as Business Analyst. I have in depth knowledge of BABOK framework. • I have specialized expertise in process improvement areas such as Business Process management Systems(BPMS), Business Activity Monitoring (BAM), Business Rules management Systems (BRMS), EAI and B2B based integrations. • I have worked with several US, UK and Australia based MNCs (such as Motorola, Genworth Financial, Capital One, British Telecom to name a few) on various IT engagements. While building my career expertise, I have lived and worked in India, U.S., Australia, U.K. and in Germany. As part of my odesk based consulting I have worked with several diversified clients located across U.S. Canada, Australia, Sweden and Dubai. • I have wide variety of business domain experience such as end to end Supply Chain, Trading, Insurance, Risk, Telecom, Performance Monitoring, in general web based systems, and ERP processes related to Sales, Inventory, Purchase and Logistics. I have also worked in the same role with small scale businesses as well, plus I have experience creating a small b2C online business setup. • Come from very strong technical and engineering background. Primary specialties include cloud computing, SOA and web-services, J2EE, client-server, .NET • I am certified NLP Practitioner from Australia and have skills to train/coach on the same as well. • Last but not the least- I have worked with global teams in completely remote model or partly remote model successfully for almost 5 years altogether. I have managed to do so successfully with regular communication and sharing updates, using remote access tools such as VPN, skype, teamviewer, GotoMeeting, WebEx along with appropriate preparation for the meetings and presentations. And yes, of course with help of great teams I have worked with.

83% Job Success
$45.00 /hr
1,742 hours

Barindra Nath

Barindra Nath Agency Contractor

PMP Certified Project Manager & Business Consultant

Belarus - Tests: 2

I consistently achieved aggressive business and program goals. By utilizing my strategic and implementation skills, I leveraged the many planning, profit growth, cost control, HR, IT, budgeting and client relations elements of project management as the foundation for successful, broad based business leadership. I cut project management staff turnover 10% while improving project profitability 3% to 5%. The competitive skills I offer have been proven in the big leagues of business, and are readily usable by small to medium companies needing an energetic, effective leader and hands-on operational performance developer. θ Setting project cost, schedule and productivity benchmarks θ Enabling teams to consistently provide contract deliverables θ Creating productive internal and external client relationships θ Leading programs and projects to consistently successful completion

Associated with: Self Motivated Consultant

93% Job Success
$14.00 /hr
7,639 hours

Kale Nostrand

Kale Nostrand

Freelance SEO/SEM * Webmaster * Account Manager * Data Analyst

United States - Tests: 2

Multifaceted, efficient & reliable manager of projects, accounts and escalations with extraordinary interactive people skills, intuitive customer service and 100% resolution via management or coordinator roles across consumer and B2B entities. Cultivate, fortify and validate multiple technical skills including SEO, SEM, webmaster, web analytics, data analysis and a wide range of technical support topics. Consistently and creatively, execute strong leadership abilities within diverse groups as well as facilitate all affairs cross-functionally & cohesively.

$27.78 /hr
120 hours

Celita R.

Celita R.

Operations, Administration, and Writing

United States - Tests: 4

Recently left a position with one of the world's "100 Best Global Brands" (as ranked by Interbrand). Last position held was in Wealth Management, where I managed an Operations area within the Customer Services Department. Most recently have worked for companies doing internet marketing, Wordpress sites, ecommerce, Google analytics, reporting, spreadsheeting, systems improvement, process documentation, quality assurance, systems training, copywriting, blogging, ghostwriting, and staff training. Also, have worked onsite doing receptionist work with multi-line phones, calendar management, email management, personal assistant work, and data entry. I started my career as an administration assistant and worked my way up, so have all skills from bottom to top of the range. I have been using computers since I was seven, so am comfortable with technology. I am also a lifelong learner, so I watch tutorials and take online courses to stay up to speed with new technologies and software. I'm looking for 40 hours a week, and don't mind taking a few smaller positions that add up to that.. I'm looking for variety and am reliable and consistent.

100% Job Success
$17.78 /hr
1,601 hours

Sherrie Chastain

Sherrie Chastain

Google Domination SEO Expert & Lead Generation Specialist

United States - Tests: 3 - Portfolio: 7

I am an ambitious, highly motivated, positive self-starter that is goal and results oriented. I have excellent work ethics due to my strong organizational skills, attention to detail and passion for success in business. I love challenges and will put forth any amount of effort that it requires to master the challenge at hand. I am able to multi task and can see the overall picture in any given situation to get to the underlying issues for quick decision making. I have spent the past 10 years becoming an expert SEO Specialist which can easily be seen by typing my name "Sherrie Chastain" into Google where you will find pages of articles, press releases, social media posts and websites that I have created. I create, design and manage SEO optimized websites including ecommerce websites plus Google compliant landing pages. I also create a variety of different types of SEO mobile websites. Once their online presence is complete I follow up with either creating and implementing successful Internet marketing campaigns or train the businesses and their staff to implement these campaigns in-house. My Skills include but are not limited to: 1) On and off page SEO 2) SEM and paid online advertising 3) Online and offline press release creation and submission 4) Social media marketing 5) Email and newsletter marketing 6) Loyalty program creation and implementation 7) Branding campaigns 8) Reputation management 9) Text, banner and media advertising 10) PURL postcard marketing 11) Video and podcast creation and marketing campaigns 12) E-book and white paper campaigns 13) Split and variable testing for higher conversion rates to increase ROI 14) Analyze linking structure for increased traffic flow 15) Analytics programs and webmaster tools installation for evaluation of statistics 16) Identify additional revenue streams to increase profitability 17) Campaign creation targeted to increase frequency and amount of purchase 18) Real time traffic analysis for moment of truth strategy implementation 19) Proximity Marketing creation and implementation using mobile devices I look forward to helping you achieve your goals.

100% Job Success
$225.00 /hr
2,377 hours

Anderson Q.

Anderson Q.

Project Manager and Agile Coach


I have been working with Project Management for over 16 years. I like to build cool products, to solve problems and to get things done. But most of all I love to get in touch with people who are passionate about what they do :-) Solid background in Project Management best practices - Lean, Scrum, XP, PMBoK and PRINCE2 - and supplemental knowledge in Growth Hacking, Design Thinking, UX, SEO/SEM, Analytics and Web Development. BCompSc, PMI-Risk Manager Professional (RMP), PMI-Project Management Professional (PMP), Certified Scrum Master (CSM), OMG-Certified in Business Management (OCEB), Microsoft Certified Technology Specialist (MCTS) in MS-Project and ITIL Foundation. Throughout this 16 years, I’ve been delivering several IT projects to companies from a wide range of different markets and from different countries. You can see some of the feedback I've received at my Linkedin profile

$22.22 /hr
0 hours

Carl McDonagh

Carl McDonagh

UK Based Telesales, Lead Generator and Marketing Account Manager

United Kingdom - Tests: 25

UPDATED: February 2015 UK Based Telesales and Marketing Account Manager. Thorough knowledge of all aspects of sales-marketing particularly in Telesales and the Promotional Products Industry since 2003. In depth understanding of; Market awareness, Targets. Excellent Customer Acquisition and Retention. Creative, engaging and contagious personality. Lover of Telesales, Lead Generation, Data Cleansing, Market Research and Problem solving. . I've been successfully working for whole host of companies with Telesales and Marketing roles. Over the past ten years I have refined my skills and gained many more. I've consistently over achieved and I have completed over 200,000+ Sales calls to date. For the past 18 months I've been Freelancing from my home-office which is fully equipped with high speed internet and offers a quiet environment for Telesales purposes. Detailed below is a list containing some of the campaigns I worked on last year. I would love to tell you what I've been up-to this year during an introduction. – Lead Generation - 1500 Calls to UK & European Tour-guides to create profile on booking website launching soon. Cloud Solutions Ltd – Data cleansing 5,000 Calls to U.K blue-chip organisations sourcing the CTO, I.T manager for Google Apps seminar invite. Lead Generation – 10,000 calls for membership to a lead generating platform for wedding suppliers industry. Community Print Ltd – Account Re-activation - 500 calls to Labour MP’s to re-order promotional materials. – Lead Generation 1000 calls to construction companies, hotels and retail stores in need of Security Staff. Morgan Snow Solutions Ltd – Lead Generation – 1300 Calls to schools across the U.K awareness raising for Eco-Friendly Snow Salt. Yourcashmatters Ltd – Appointment Setting – 2300 Calls to Wales in a B2C environment for Pension Reviews. Yield Capital Ltd – Lead Generation – 2000 Calls promoting a range of Bonds and pre IPO investment opportunities in B2C environment. Emmantech Ltd – Lead Generation – 1000 Calls promoting responsive web design solution and tax calculation apps targeting Accountancies. Rapple Media Corp. Lead Generation – 3000 Calls to Estate Agents closing on leads for Mobile Compatible Websites and Apps. Blu Mango Ltd – Lead Generation – 1000 Calls to U.K businesses with Websites designed by Yell. Wining Pitch Ltd – Lead Generation – 1000 Calls to U.K small businesses promotion the government grant programme Growth Accelerator. Cubicspace Studios Ltd – Lead Generation – 5000 Calls to Hotels with event space selling 3-D Floor-plans and Interactive Capacity Charts. Mobi City Ltd. – Lead Generation – 3000 Calls to mobile phone retailers across the U.K to become distributors of Mobi City products. Working as a Freelancer on so many different campaigns, selling different products and services week to week, has helped me gain extensive and well rounded experience in Lead Generation, Market Research, Data Cleansing, Client Acquisition and Client Retention. On average I set a pace of between 25 and 30 calls per hour manually dialling each call, but this depends on the campaign requirements, the length of the script and the response from the prospective clients. When working with campaigns where I am provided or asked to provide calls through Auto-Dial this has shown to increase my calls per hour ratio by 20-30%. Normally the best way to demonstrate the value I can add to your company is by talking to you directly, ideally I'm looking for full-time 40-50+ hours per week on a permanent basis however I am open to offers with Part Time or Temporary commitments I'm relishing the opportunity to work with you on oDesk, further extending my career regardless of the time-zone working hours and I'll be more than grateful for the opportunity of an invitation to interview,

78% Job Success
$40.00 /hr
1,833 hours

Kim Adrian

Kim Adrian

eBay Consultant and Operations Managerial Professional

United States - Tests: 1

Kimmy’s Collectibles June 2012 to Present Consulting Services/e-commerce Sales/Buyer/Seller Manage a successful eBay business selling a broad range of Collectible and Antique items. • Self-taught and built eBay business from ground up going from 1 to over 2000 items for sale in two years. • Consulting Services include training from the basics and beyond on eBay site and store set-up, improving listed item visibility, increasing sales and how to maintain your eBay account and keep it in good standing. • Doubled Domestic and International sales two consecutive years and tripled sales in 2014. • Procurement/Buyer of inventory, equipment and supplies at lowest possible cost based on researching value, through creative purchasing negotiations such as bulk purchases, offering reduced price as starting point and finding different purchasing sources. • Maximize Customer satisfaction by shipping sold items within 1 business day, offering weekly/monthly sales promotions, shipping discounts on multiple purchases and promptly responding to customer inquiries. • Top rated and Power seller after one year resulting in earning a gold seal, increasing buyer confidence, receiving bigger shipping discounts and items for sale are given listing order priority. Previous experience includes over 10 years in Operations both in Management and as a technical lead.

$30.00 /hr
1 hours

Sherry R.

Sherry R. Agency Contractor

Negotiable Rates, Quick Response

Canada - Tests: 2 - Portfolio: 2

Check out our website at Voice Recording, Writing and Business Consulting “Sherry did an excellent job with my project. They were timely and extremely professional. They were patient with me and offered great advice when I asked for it. They also used my information in creative ways ensuring that I had a flawless business proposal. I am 1K times satisfied with the job performed. I would recommend them for any project within their portfolio. ” — gamechanger2k14 “Sherry is extremely professional, responsive, and quick to adapt to a new task. She completed my project ahead of schedule and exceeded my expectations. I look forward to working with her in the future and would highly recommend her to anyone looking for a good writer, particularly for sales copy.” — celery07 Mollyridge Solution Studio is an exceptional combination of personalized service and full spectrum writing solutions. We offer our clients a solution that fits their needs. We will work with you to write what you need, when you need it. You can rely on one writer being assigned to your project and they will provide you with regular updates and meet all deadlines. We are excited to bring our expertise to Upwork. We primarily focus on website content writing, recruiting, grant/business proposals and product descriptions for e-commerce but we also have dedicated article and SEO content writers available. Let us get to work for you so you never have to worry about hiring someone to rewrite an article again because it will be done right the first time. Rates will vary depending on the project. Contact us today for a free, no obligation quote! Our team has over 20 years writing experience and have worked with clients Globally through various forums outside of this site. All of our writers have degrees in either Communication, Marketing or English. The ability to provide client centric service comes from a solid background in both the public and private sectors and also through education. Sherry Reid, the founder of Mollyridge, acquired over 20 years experience in the fields of writing, training and graphic design and has a degree in Communication and Psychology.

Associated with: Mollyridge Solution Studio

93% Job Success
$20.00 /hr
48 hours