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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,238 Customer service projects are completed every quarter on Upwork.

1,238

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.68.

4.68
Last updated: September 1, 2015
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  1. Jackiya T.

    Jackiya T.

    Virtual Assistant /Customer Service /Social Media

    Kenya - Tests: 1 - Portfolio: 1

    Am a highly motivated, efficient, dedicated and timely person who is ready to deliver satisfactory results for you. Am experienced in customer service,handling clients in a friendly yet professional manner, Internet Research and Office admin. Your business is my top priority and with my skills i believe i will be a great addition member to your business. Am a quick learner, flexible and honest. Well versed with computer skills. Able to speak and write well in English language. Entrust me with your work and get quality service at the highest level.

    $8.00 /hr
    1,901 hours
    4.40
  2. Khairul Emon

    Khairul Emon

    Virtual Assistant/Customer Service/Cold Calling/Telemarketing/Sales

    Bangladesh - Tests: 3 - Portfolio: 10

    Hello, I'm an enthusiastic and hard working. I can work effectively alone or as part of a team,benefiting my colleagues with my professionalism and dedication to completing tasks to the best of my abilities. I'm success driven and enjoy making a difference. Overall, my goals are to contribute to my employer’s profitability through my determination to succeed in my working environment..I have 4 years of experience in telemarketing. I am looking for a long term employment and i am very much willing to accept any job description that would contribute in the best benefit of the company. I am a telemarketer with proven track record of B2B and B2C selling as well, closing and appointment setting & I'm very interested to work involving these skills that i have earned and learned in the past few years. I can be an asset to any project because this is one of my expertise, I'm Fluent both in written and verbal communication skills, I have Good English skills and I have phone etiquette. I can handle any situations over the phone at a very proper way. I am very comfortable while communicating over the phone talking to a manager/owner of a business or a house. Following script was never a problem for me in fact even modifying it, i get a better response from the other side of the phone.

    $4.44 /hr
    0 hours
    5.00
  3. Lisa Fielack

    Lisa Fielack

    Experienced Writer, Editor and Publicist

    United States - Tests: 1 - Portfolio: 2

    I am a public relations professional with over 15 years of experience in the book publishing, nonprofit, and healthcare industries. In my decade at NYC's top publishing houses, I have created comprehensive publicity campaigns for hundreds of mid-list and bestselling authors. I have also worked with several nonprofits focused on issues such as water preservation and suicide prevention. Currently, I serve as the Public Relations Coordinator at one of the nation's oldest and beloved rehabilitation care facilities, facilitating outreach to local and national media as well as connecting with our community through event planning and promotion, social media outreach and more. I am able to offer my expertise in writing and editing, as well as in public relations and communications practices. I am both professional and creative, and have a passion for clear, concise writing that shines through in my work.

    $20.00 /hr
    12 hours
    0.00
  4. Sarah Coots

    Sarah Coots Agency Contractor

    Rockstar Virtual Assistant & Founder, Distance Assistants

    United States - Portfolio: 1

    Before joining the at-home work force, I worked as a legal assistant in a management position for a busy law firm. I enjoy fast-paced, challenging work, and I pride myself on my professionalism. I have experience in handling every facet of business operations from simple data entry and calendaring to client meetings and drafting professional letters and contracts; and from debt collection and human resources to property management. I have some limited experience with HUD preparation, as the firm I worked for specialized in real estate transactions. Additionally, I am proficient with Quickbooks, Excel, Word, Practicemaster, and Tabs; and I have experience with Citrix.

    Associated with: Distance Assistants

    $35.00 /hr
    394 hours
    5.00
  5. Maria victoria R.

    Maria victoria R.

    Project Manager, VA, e-Commerce/Web Content Manager

    Philippines - Tests: 6 - Portfolio: 3

    As a manager, it is my goal to bring out the best in my team to best serve the company. As an individual, it is my personal commitment to work as a partner and not just a hired contractor as it gives more gratifying and fulfilling end results. My expertise are in to project management, Reliability, high regard to honesty and integrity are my core principles at work. I strive to learn and and always interested in learning tasks and reaching goals. My experiences in project and team management onsite and online gave me a deeper understanding of diversity in the workplace. Blending with different people having different personalities and cultures is very important in order for you to work as a team. oDesk is a perfect environment where diversity works at its best.

    $11.11 /hr
    6,410 hours
    4.87
  6. Maria rosario R.

    Maria rosario R.

    Virtual Assistant/Administrator, English Teacher, Customer Support

    Philippines - Tests: 18 - Portfolio: 2

    To offer superior performance and high quality work in the following areas which you may need assistance in. VIRTUAL ASSISTANCE: * Projects - Basecamp, Asana, TeamworkPM, Trello, Wunderlist * Highrise (Basecamp Directory) * iCloud * Administrative tasks (letters, contracts, record-keeping etc ... ) * Booking travel arrangements * Data-Entry * Appointment Setting * Client Callbacks (worldwide) * Phone service (outbound and inbound - USA and Canada) * Web Research * Social Media Promotion (Facebook, Twitter) Tools: MS Office Suite, Basecamp, Google Docs, File-Sharing (Dropbox), Asana, SugarSync, Apple iWork, Wunderlist EDUCATION: Licensed teacher since 2003 * Private tutoring (Academic) * English Composition (Creative Writing), Reading (SRA Reading Laboratory), Math (includes Singapore Maths) * Worksheets creation * Placement Tests creation (K-12) * Conversational English tutoring (non-native speakers) * Accelerated Learning techniques (students and teachers) * Basic Facilitation training for private tutors Tools: Skype, Google-Chat or Magic Jack for online training CUSTOMER SERVICE: * Outbound and inbound support (1st level) * Supervisor assistance (2nd level) * Up-selling * Cross-selling * Soft and hard selling * Product Training * Leads Generation * Quality Assurance * Retail, Rewards Program, Technical, General Inquiries * FAQ's creation * Phone, Email and Live Chat support * Get Satisfaction, KANA Mail * Sales Platforms: eBay, Craigslist, Rentals.com Rate negotiable based on hours, duration and workload.

    $16.67 /hr
    1,458 hours
    4.23
  7. Jaqueline Mendoza-Bongco

    Jaqueline Mendoza-Bongco

    Administrative Support/Customer Care/Data Analyst/WEB RESEARCHER/SEO

    Philippines - Tests: 6

    For the past 5 years I've been exposed with different types of work such as clerical, recruitment, managing production on a customer service side and forecasting or handling 800 people in terms of business needs.  My previous experiences had taught me a lot and could help out in all the projects that will be assigned. Currently I worked as a Keyword Researcher and help out our Internet Marketing Manager in analyzing keywords for the website

    $5.56 /hr
    2,940 hours
    4.87
  8. Ma. Graziella Cabutihan

    Ma. Graziella Cabutihan

    Let me take good care of things for you!

    Philippines - Tests: 7 - Portfolio: 7

    I was bitten by the radio bug when I was just 18 and now have a total of 20 years in radio broadcasting, audio production, events-organising, script-writing, marketing and research. My additional experience includes 6 years of teaching English and working in the call centre industry. As a result, I became an exceptional communicator who effectively conveys information verbally and in writing. I am dependable, highly organised, creative and extremely positive. I follow instructions very well and put a high value on meeting deadlines. Since my last name means "goodness" in English, expect that if I commit myself to anything, it will be done with the highest regard to excellence. Below are samples of my work. Take a listen. :-) http://soundcloud.com/ma-graziella-cabutihan/manilascope-radio-kims-voice http://soundcloud.com/ma-graziella-cabutihan

    $5.00 /hr
    0 hours
    5.00
  9. Mellonie G.

    Mellonie G. Agency Contractor

    Virtual Assistant, Email, Social Support Agent

    Kenya - Tests: 10 - Portfolio: 2

    My aim is to provide quality but affordable virtual services to clients both locally and internationally. Though I aim to be affordable I won't compromise the quality of my work .Over the past five years, I have been able to continually learn and improve on my skills making it possible for me to deliver quality work and on time. My competency lies in working as a Personal Assistant, writing and data entry which I enjoy doing based on the client's needs and I am seeking more opportunities to grow my skills and knowledge by working for individuals and companies. I also have experience in transcription which I have been doing for the past six years.

    Groups: Cheetahs, Lisnagol | DIRECT™

    Associated with: Mellonie & Co, Preciss Agency

    $11.11 /hr
    7,416 hours
    4.81
  10. SHAH MD. AFSARUDDIN SHAMIM

    SHAH MD. AFSARUDDIN SHAMIM Agency Contractor

    Fear price with a quality work.Guaranteed, Perfect Satisfactory Output

    Bangladesh - Tests: 9 - Portfolio: 34

    HI, Welcome to my Upwork's profile. I am sincere, hardworking, dedicated and responsible person. I am experienced in Data Entry, Data Mining, Web Research, Web Scraping, MS Excel, Email. My objective is to prove that I am a skilled freelancer and to make my employers highly satisfied with the quality of my work. Thanks

    Associated with: Shah IT Solution

    $5.00 /hr
    2,710 hours
    4.11