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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Jinnee W.

    Jinnee W.

    Reliable worker, here to assist you

    United States - Tests: 5

    Hello! I am looking to work from home 10-15 hours a week, during and outside of regular business hours. I am not available full-time. I have experience with social media, managing Pinterest and Twitter accounts. I am also familiar with Facebook, Instagram, and Google+. A position that involves data entry, email response/handling, etc., would be very ideal for me. I am also internet and computer savvy. I am a quick typist, about 70 WPM. I can research the internet, input information, type up work, send/respond to emails, and the list goes on. At this time, I am not able to work specific hours during the week. Through college, I was a supervisor in a large retail store. This position allowed me to grow as a leader. I created and maintained work schedules, assisted customers in member services, hired and trained new employees, and met credit card goals. I have a BS in Elementary Education. Teaching first graders was a passion of mine for years. I am extremely organized, determined, scheduled yet flexible, and I meet deadlines. Most importantly, I am a team player, reliable, personable, optimistic, and easy to work with. I truly believe that these qualities are important because it's difficult to "train" someone to have these characteristics. I am open to a variety of opportunities and again, I learn quickly. Please don't hesitate to give me a chance because I'm a newbie at some things! I look forward to assisting you and joining your team!

    $11.00 /hr
    56 hours
    5.00
  2. Donna Moss

    Donna Moss

    Sales/Telemarketing/Lead Generation/Research/Customer Service

    United States - Tests: 7 - Portfolio: 1

    Professional who has over 10 years of combined experience in order processing, appointment setting, cold calling, lead generation, customer service, sales, data entry & research as well as vast experience in managing teams. I am very adept in time management and meeting deadlines. I will work diligently to meet your time-frame and to provided excellent service and work.

    $22.00 /hr
    3,186 hours
    4.88
  3. Elena A.

    Elena A.

    Creative marketing solutions!

    Romania - Tests: 1 - Portfolio: 7

    University Graduate, specialized in business development, sales, and online marketing, I possess high work ethic and a drive for excellence, I am dedicated, sharp, and I am very good at doing a great job in a set period of time, I am highly organized and can provide you with creative marketing and sales solutions for your business.

    $15.00 /hr
    130 hours
    4.81
  4. Bianca K.

    Bianca K.

    B. Rose | A Fashion Company

    United States - Tests: 1 - Portfolio: 21

    Looking for a self-driven, entrepreneurial minded fashionista that measures personal success by the results she brings to her company? How about a compassionate team player who can also lead her peers towards success? Well if either of those perk your interest, then I’m the perfect fit for your company. Still not sold? Well rest assured that I have indispensable skills and passion for fashion styling, consulting, writing, and management which makes me a deserving applicant. I work with brands to position their products, style photo shoots, maintain and improve their social media presence as well as describe products and produce other various written content. I believe I am an excellent candidate and look forward to the opportunity to serve the fashion world through your company. I would greatly appreciate a chance to meet with you to discuss what I have to offer your brand. Thank you for spending time in reading my letter and hope you take the time to review my profile.

    $55.00 /hr
    0 hours
    5.00
  5. Sandeep Shede

    Sandeep Shede

    Business consultant, Strategist, Researcher Writer

    India - Tests: 25 - Portfolio: 2

    I am having more than 8 years of Business consulting, Corporate & Marketing strategy development and Market research experience. Academically I am qualified with Bachelor of Engineering (Electronics) , MBA (Marketing), PhD (International Business). I offer 100 percent commitment to excellence, innovation, perseverance and the most important undying attention to customer needs. My key performance Indicator on www.elance.com, 58 skill test cleared 11 groups joined 783 out of 72847 in sales and marketing, as on 29 July, 2015. I am seasoned Management & Marketing strategist focussed on International business research. I have worked for clients across geographies with focus on U.S., Middle East, Africa, and Europe. I am focused on end end management services to clients from varied industry vertical. I am a keen communicator, and have analytical and problem solving abilities. Worked in market research, business modelling, data interpretation, data analysis, business development in varied industry verticals. Key performance indicator for me are top down approach with uniqueness in idea generation and execution. CORPORATE & BUSINESS STRATEGY: The Development of Corporate and Business strategy to take on the competition that improve the Key Performance Indicators to propel the profit. Strategic solutions with sustainable business plan for your ongoing growth offered are clear, robust and easy to implement. Managed and executed strategy and due diligence projects, market sizing, market entry, target screening and identification, competitor benchmarking, M&A strategy, and business/financial analysis. Conducting research for preparing reports comprising of market trends, company profiles, feasibility / financial reports, ad-hoc research, PoVs, Benchmark studies. Ensure client-ready deliverables ENTREPRENEURS & MICRO BUSINESSES OWNERS BUSINESS DEVELOPMENT : Start-ups need unique strategic business plans that differ from well established competitors. I create unique solutions well analysed from the vision, SWOT and Market analysis. BUSINESS PLAN DEVELOPMENT: I Develop business plans to secure investment from the big quality investors worldwide with the emphasis on the business fundamentals, growth expectations and overall Market scenario worldwide. Quantitative analysis was adopted to forecast the future cash flow, its optimization and profit maximization inputs. BUSINESS COMMUNICATION: I create Business Communication plans and content to tackle the queries raised by the internal stakeholders and the external media agencies. it was done in more professional manner by adopting the ethical standards. BRANDING + ADVERTISING SOLUTIONS: - Business vertical / Company / Product / Service / Brand Naming - Company Logo Development suggestions - Tag Lines / Slogans - Brand consulting - Print and online advertisement content development TRADITIONAL + DIGITAL MARKETING SOLUTIONS: - Sales Letters - Sales and Marketing Copy writing - Customer loyalty engagement - Email Campaigns design and execution - Pay-Per-Click (PPC) - Google AdSense / AdWords - Blogging content development and execution - Social Media Marketing - Mobile Advertising, SMS and Short code, long code engagement strategies - End to end Marketing Plans

    $11.00 /hr
    0 hours
    5.00
  6. Ruth D.

    Ruth D.

    Social Media Expert

    United Kingdom - Portfolio: 8

    Hard working, based in England, I specialise in Social Media Management. If you are looking to improve your social media presence please feel free to get in touch. I also offer a design service which helps make sure your social media accounts stand out from the crowd!

    $11.00 /hr
    146 hours
    4.95
  7. Laurie Cox

    Laurie Cox

    Social Media & Email Marketing Pro

    United States - Tests: 13 - Portfolio: 16

    I am a corporate-trained, full circle, e-mail & social media marketing pro; one who is capable & adept at managing large e-mail marketing lists, building attractive templates and creating quality social campaign content. If you are currently using Constant Contact or MailChimp and you need help segmenting lists, creating website & social signup forms, building color-matching e-mail templates, formatting website e-mail autoresponders or simply someone to manage your perfect 360 digital marketing....please contact me. I can help.

    $22.22 /hr
    4,446 hours
    4.95
  8. Roger L.

    Roger L.

    Project Management / SMM&Marketing Specialist/ Portuguese Translator

    Brazil - Tests: 13 - Portfolio: 3

    To go beyond the expectations of those counting on my professional skills and in the areas I am fully capable of providing excellence. Such areas include but are not limited to: Project and team managing skills: Over 5 years of experience managing teams, providing training programs to allow team members to be fully capable of acquiring the necessary skills to perform their daily tasks. Project and Team leadership and experiences have included: - Leading Projects from Start to Finish - Write Extensive and detailed Guidelines - Monitor Team Performance - Plan and provide Team Skill Growth - Manage, Lead, Execute and Monitor projects with dozens to Hundreds of Participants 100% remotely - Weekly team and project detailed reporting Company owner for almost 4 years. Owned a remodeling construction company where I managed a team of 15 professionals in the same area. Which involved duties such as: - Provided training and personal coaching to develop their professional skills in the field. - Responsible for managing and structuring the company while providing services to nationwide companies and personal clients. - Responsible for bills to pay and basic accounting such as maintaining cash flow of the company, cutting checks for the staff - Responsible for projects and duties among our teams Costumer Support Management: More than 2 years of experience with IT Technical Costumer Support, levels 1 and 2. Direct costumer support by phone, remotely and in person for Nestle S/A. Duties involved: - Responsible for providing technical training for team members. - Assignment Group (AG) Tasks - Ticket handling, monitoring, follow up, execution and closure - Task Queue Handling with updates and follow ups - High Priority ticket Management: - TTR System Management : Time to Assign/Reassign Ticket Management System: Which means divide high priority tickets to appropriate assignment groups - SAP Monitoring System: Responsible for providing delicate support for Nestle brokers and clients worldwide while handling multimillion dollar orders of merchandize to big corporations such as Walmart, Carrefour and others SEO (Search Engine Optimization) Specialist. -Technical Content DEVELOPMENT. Document revision. Technical and non-technical documents. -Provided long services for clients -Website ranking Exceptional Translator: Portuguese/English and English/Portuguese I have been in the field of translation since the year of 2000. Through all these years I must say that I have gained extensive knowledge in the field of translation which also includes: - Portuguese to English Audio Transcribing - English to Portuguese Audio Transcribing - General translation Services Additional strong points worth the mention are: - Logical and analytically cable of making quick decisions - Problems identification (E.g. Recurrent incidents) and treatment of the issues raised by the market or internally (OIT) or within project/task scope - Great Communication Skills - Pro-activeness / Collaboration in helping, teaching, and coaching other people, teams and organizations. - Entrepreneurship: Problem Solver, calculated risk taker, Innovator (propose innovation / renovation) and entrepreneur. - Used to working under pressure and capable of handling pressure while multitasking at the same time. Social Media and Internet Marketing Experience in leading and managing companies social media portfolios and brandins. - Responsible for managing online presence, social media accounts, product image and deliverable. Other points include: - Creating a Social Network Marketing Plan - Marketing Techniques for Facebook - Marketing Techniques for Twitter - Marketing Techniques for YouTube - Strategy and Goals - Email Marketing - and others

    Groups: Article Samurai, oTranslators

    $17.78 /hr
    5,106 hours
    4.92
  9. Cherry Tubes

    Cherry Tubes

    5 STARS, 5,000+ Hours, Virtual Assistant/Live Chat/DATA ENTRY

    Philippines - Tests: 7

    I've been working in the customer service industry for almost seven years now - have in depth experiences in both inbound and outbound calls as well as email support. I had been a Senior Customer Service Representative, Escalations Specialist, Case Manager and Customer Relations Associate in the two companies I've worked with (outside Odesk). I also have knowledge in Marketing and Bookkeeping as those were what I'm doing back in college. My goal is to, not just meet my client's expectation, but to exceed it!

    $6.67 /hr
    5,766 hours
    5.00