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Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,123 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Julie S.

Julie S.

Native English speaker, types 65 wmp

United States

I recently finished at Southern Virginia University, double majoring in Philosophy and Liberal Arts.Because of my liberal arts education, I have excellent writing and critical thinking skills. I also have a lot of experience with the Microsoft Office Suite and its features, having used it in professional and personal capacities. I am a native and fluent English speaker. I have worked in office administration in the healthcare field, including working as a personal assistant to the Operations Manager of the company. I have also worked in my university's admission's office as an admission's assistant making phone calls and emailing prospective students. I worked in the university's call center for two years. I have also done clerical accounting data entry for a major corporation. I have excellent customer service and conflict resolution skills, with an eye for detail.

83% Job Success
$11.00 /hr
419 hours

Sourav Ghosh

Sourav Ghosh

Virtual Assistant | AdWords | Website Designer | Website Developer

India - Tests: 2 - Portfolio: 15

** IF YOU HAVE NEVER WORKED WITH US, IT'S SURLY IS YOUR MISTAKE. BUT IF YOU DON'T NEED US NEXT TIME, THEN ONLY IT WAS OUR MISTAKE ** VIRTUAL ASSISTANT | Google AdWords & Analytics | HTML5 | CSS3 | JS | PHP | MYSQL | AJAX | WORDPRESS | OPENCART | MAGENTO | CODEIGNITER TERMS OF SERVICE ✓ 365 days (ONE YEAR) Error Free Guarantee ✓ Clear Communication Throughout the Job ✓ Continued Support without High Costs ✓ 99 days FREE Edit Requests with Every Order ✓ Always Available on Chat to Help (Ping Skype ) ✓ 100% Free Demonstration Work | So you'll win! PAYMENT REQUIREMENTS • 100% of project budget divided into 2 milestones • 50% Milestone released at start (After Demo,No Refund) • 50% on completion of numerically itemized order • 10% off future projects paid in advance. By Hiring me, you agree to the above. In addition you agree to cooperate in the creation of a numerically itemized order list which will be agreed by both parties prior to any work, that the list will be developed and paid for promptly within an agreed time frame. SPECIALIZATIONS Coding Skills: PHP, MySql, Wordpress, Magento,Joomla,Drupal,Prestashop,Opencart,HTML,CSS, Zencart,and every known CMS system HTML5, Bootstrap, Code Igniter, Cake Php, Device with responsive, web based iphone and android app development, CSS3 and fancy jquery effects,Google Adwords. Nothing Much Left to Say.. Let’s Start the Work. Let's build success together! Evan

$15.00 /hr
0 hours

Courtney Neil

Courtney Neil

Skilled Communications Practitioner, Data Analyst and Lead Generator.

Jamaica - Tests: 2

I am a humble and hard working individual who works very well with other persons. I have a plethora of experience in mass communication, public speaking, and relating with individuals. I have also recently acquired experience in data analysis, lead generation and data entry. I am currently a tertiary level student at Northern Caribbean University, and I have also worked in various organizations; for example: Guidance Centre- St. Elizabeth Technical High School Helped surveys throughout the school Also worked as a receptionist. Also did paper work. Aided in counseling troubled individuals Health Centre- St. Elizabeth Technical High School Filing Paper work Worked at front desk Police Station- Junction St. Elizabeth Worked at front desk Dealt with a wide array of persons In five (5) years I plan to have successfully graduated University with my bachelors degree in Mass Communication and minor in Psychology, and would've already settled down in a successful organization. Success is granted through hard work, and hard work is what I do best.

$7.00 /hr
1,034 hours

Richard M.

Richard M.

Customer Service Representative, English Arabic translator

Egypt - Tests: 5

I am a native Arabic speaker with fluency in English written and verbal skills I guarantee my clients professional translation without using any programs or machine translation. - Service Description I provide my clients the following services: * The highest quality and the fastest delivery for the lowest prices * Translation made by experienced native speaker * DTP services using Microsoft Word * Arabic language adaptation to suit the content of translation.. (legal, Marketing, commercial, technical,...etc) * Accurate spelling and grammar * More than 3 years in English > Arabic translation * Social Media Marketing (facebook, twitter, Google+, Pinterest, Instagram...etc) I have been working as a freelance English > Arabic translator in medium sized translation agencies here in Egypt for over 3 years, translating thousands of words to the world's most popular brands. I have a good experience using SDL Trados 2011-2014, Microsoft office, Translation work space - Software i use: Trados 2007 Trados SDL 2011 Trados SDL 2014 Microsoft Office Translation workspace I worked for a year in an offshore Call Center serving UK Customers of a major telecommunications company in the UK. I can handle the following: - Email Support - Inbound Phone Support - Outbound Phone Support

92% Job Success
$15.00 /hr
9 hours

Ma cristina T.

Ma cristina T. Agency Contractor

Freelance Data Entry and Experienced in Internet Marketing

Philippines - Tests: 3

My goal is to contribute outstanding customer service for all types of business as I expose myself and gain knowledge in every task. Qualification Highlights - skilled in use of internet and some software application - hard working and highly motivated - very honest - enthusiastic learner - value the opinions of my employers - I look forward to having a healthy and friendly long term business relationship I can do *Wordpress blog posting * Video Transcript * Powerpoint presentation * Video uploading * Data entry *Traffic Geyser Account SetUp, submission * and Onlywire Account Set Up

Associated with: Sollixua Solutions Agency, Soaring Away Agency

100% Job Success
$4.50 /hr
1,595 hours

Gayle Nesty Deciar

Gayle Nesty Deciar

Experienced in BPO Management

Philippines - Tests: 2

My experience in a call center industry for 9 years have proven my skills in managing different roles effectively. Currently, I am an Operations Manager in a Business Process Outsourcing industry focusing in Revenue Cycle Management for US Healthcare. I have expertise in Customer Service, Data Entry, Email Handling, Appointment Setting, Billing as well as some major functions for Healthcare Revenue Cycle Management such as but are not limited to Third Party Follow-up, Claim Status and Insurance Coverage Verification. I also have completed Education where I have a license to teach. With my education and work experiences, I want to build a carrier online by getting opportunities to assist reliable clients. QUALIFICATIONS: - Graduated Bachelor of Science in Computer Science in 2004. - Completed Education in 2014 (with license to teach). - Currently an Operations Manager for a BPO company providing services to clients in the United States of America. - With outstanding skills in customer service and leadership. - Proficient in MS Office applications. - Experienced in a contact center industry for 9 years. - Highly organized, with keen attention to details. - Has exceptional work attitude – committed, trustworthy, hardworking, highly motivated, excellence-driven and people-focused. - With vast experience in dealing with co-workers, clients and customers.

$8.00 /hr
0 hours

Rudolph James Glean

Rudolph James Glean

Experienced Lead Generator and Telemarketer

Philippines - Tests: 2

Driven: Has a sense of urgency and a need to accomplish the task at hand. Confident: Believes in own abilities and can handle rejection. Outgoing: Projects a great first impression and is energized by social interactions. Assertive: Effectively controls interactions and doesn’t cave in easily. Funny: Engages customer emotions, is likeable and memorable. Structured: Leads the customer through the process, is organized and follows through. Relational: Cares about the person, not just the sale; effectively identifies customer needs. Focused: Doesn’t get sidetracked; knows the final destination.

$5.56 /hr
33 hours

Donna Teano

Donna Teano

Project Management, Virtual Assistant, Customer Service and Marketing

Philippines - Tests: 12 - Portfolio: 2

Over the last 8 years, I have worked in the customer service management, project management, and marketing. My core competency lies in complete end-end project management for quality and training development, and I am seeking opportunities to build customer satisfaction, project management and increase sales.

100% Job Success
$7.78 /hr
5,348 hours

Jerliz Tito Gobaton

Jerliz Tito Gobaton Agency Contractor

(Jet) Top Quality: 26 oDesk Certifications,VA,Customer Service Expert

Philippines - Tests: 26 - Portfolio: 2

Jet Gobaton is a world-class trained customer service and technical support professional. He has worked for SPRINT, AT&T and TOSHIBA. He prides himself as one of the best oDesk contractors. He has 26 oDesk skills certifications with 1st place scores on 3 tests. He has more than 400 hours of experience freelancing as a Virtual Assistant, Transcriber, Web researcher and Data Entry Specialist. He promises EFFECTIVE, EFFICIENT and HONEST service.

Associated with: Top Quality Ventures, Best-In-Class Service

$5.00 /hr
461 hours