Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Valentina D.

    Valentina D.

    Blogger, Copywriter, Research Data Entry Specialist

    Italy - Last active: 17 hours ago - Tests: 3

    I’m a freelance Blogger-Copywriter, Social Media Specialist, Research and Data Entry Specialist. I write for several websites about cooking, about tourism and about local news. I'm also developing apps for iPhone and Android phones. I create mini-audio guides about the most beautiful towns and villages in Tuscany. I’ve been working in tourism and new technologies since 2006, when I was Content Manager for multimedia guides for visiting art cities. Then I worked as E-Commerce Manager for a leather company selling leather goods all over the world and I was in charged of customer service and webmarketing. I also worked for a famous Florentine webagency that has several websites about Tuscany, as well as a dedicated blog and forum. I used to write contents, doing SEO and being active on the forum and on the blog. I’m a motivated and dynamic person and I commit myself into work really hard. I’m also mum of a lovely boy. At the moment I’m trying really hard to get my job priced and not just appreciated.

    $25.00 /hr
    5,020 hours
    5.00
  2. Roger L.

    Roger L.

    Project Management / SMM&Marketing Specialist/ Portuguese Translator

    Brazil - Last active: 17 hours ago - Tests: 13 - Portfolio: 3

    To go beyond the expectations of those counting on my professional skills and in the areas I am fully capable of providing excellence. Such areas include but are not limited to: Project and team managing skills: Over 5 years of experience managing teams, providing training programs to allow team members to be fully capable of acquiring the necessary skills to perform their daily tasks. Project and Team leadership and experiences have included: - Leading Projects from Start to Finish - Write Extensive and detailed Guidelines - Monitor Team Performance - Plan and provide Team Skill Growth - Manage, Lead, Execute and Monitor projects with dozens to Hundreds of Participants 100% remotely - Weekly team and project detailed reporting Company owner for almost 4 years. Owned a remodeling construction company where I managed a team of 15 professionals in the same area. Which involved duties such as: - Provided training and personal coaching to develop their professional skills in the field. - Responsible for managing and structuring the company while providing services to nationwide companies and personal clients. - Responsible for bills to pay and basic accounting such as maintaining cash flow of the company, cutting checks for the staff - Responsible for projects and duties among our teams Costumer Support Management: More than 2 years of experience with IT Technical Costumer Support, levels 1 and 2. Direct costumer support by phone, remotely and in person for Nestle S/A. Duties involved: - Responsible for providing technical training for team members. - Assignment Group (AG) Tasks - Ticket handling, monitoring, follow up, execution and closure - Task Queue Handling with updates and follow ups - High Priority ticket Management: - TTR System Management : Time to Assign/Reassign Ticket Management System: Which means divide high priority tickets to appropriate assignment groups - SAP Monitoring System: Responsible for providing delicate support for Nestle brokers and clients worldwide while handling multimillion dollar orders of merchandize to big corporations such as Walmart, Carrefour and others SEO (Search Engine Optimization) Specialist. -Technical Content DEVELOPMENT. Document revision. Technical and non-technical documents. -Provided long services for clients -Website ranking Exceptional Translator: Portuguese/English and English/Portuguese I have been in the field of translation since the year of 2000. Through all these years I must say that I have gained extensive knowledge in the field of translation which also includes: - Portuguese to English Audio Transcribing - English to Portuguese Audio Transcribing - General translation Services Additional strong points worth the mention are: - Logical and analytically cable of making quick decisions - Problems identification (E.g. Recurrent incidents) and treatment of the issues raised by the market or internally (OIT) or within project/task scope - Great Communication Skills - Pro-activeness / Collaboration in helping, teaching, and coaching other people, teams and organizations. - Entrepreneurship: Problem Solver, calculated risk taker, Innovator (propose innovation / renovation) and entrepreneur. - Used to working under pressure and capable of handling pressure while multitasking at the same time. Social Media and Internet Marketing Experience in leading and managing companies social media portfolios and brandins. - Responsible for managing online presence, social media accounts, product image and deliverable. Other points include: - Creating a Social Network Marketing Plan - Marketing Techniques for Facebook - Marketing Techniques for Twitter - Marketing Techniques for YouTube - Strategy and Goals - Email Marketing - and others

    Groups: Article Samurai, oTranslators

    $17.78 /hr
    4,936 hours
    4.92
  3. Andrea L.

    Andrea L.

    Virtual Admin ~ Personal Assistant ~ Project and Office Manager

    United States - Last active: 17 hours ago - Tests: 3 - Portfolio: 1

    I have a degree in Communications with an emphasis in Public Relations, and a minor in English. I moved from the United States to beautiful Rome, Italy, in 2010. I previously worked as an Event, Travel and Training Coordinator, and have strong skills when it comes to detail and organization. After I moved to Italy, I discovered the world of freelancing. Best discovery yet! For the past three years, I have worked as a Virtual Administrative Assistant through oDesk, specializing in administration and marketing. I proudly have a long-standing relationship with the majority of my clients. Although there are others, my primary responsibilities as an assistant currently include: - travel and event planning - social media management - preparing and processing client invoices - email marketing and communications - maintaining company website - proofreading articles and video scripts - managing virtual assistant team - maintaining internal systems and databases I also love to travel and experience new places, and spend a great deal of time traveling around Europe. I write a blog, Why Roam?, about my travels and life abroad. I like to share things to do, see and eat in Italy and beyond. All content on the website is original, as I write each post and take almost all photos. I've had the opportunity to learn a good deal about website design, including HTML and search engine optimization. You can view my work here: http://whyroamtravel.com. If you are interested in speaking with me further, I would be happy to arrange a telephone or Skype interview. I look forward to hearing from you! Kind regards, Andrea

    $20.00 /hr
    3,575 hours
    5.00
  4. Tonya D.

    Tonya D.

    Creative Writer, Blog & Article Writer, Social Media Expert

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 5

    I am a professional, accurate, native English writer, specializing in travel writing. With my degree in Broadcast Communications, I write for blogs, articles, newsletters, social media, emails, travel proposals and more. A Jane of all Trades, I've written everything from training manuals to scripts to educational materials for children and adults. I can edit your materials professionally and proficiently. I enjoy writing destination articles and travel specials, as well as travel advice blogs. In addition to travel writing, I manage social media accounts for several companies, travel, restaurant and non-profit to name a few. Social Media Marketing is an important step in increasing engagement with your customers, and providing a two-way conversation that is unique in business advertising. I believe in the 80/20 rule with 80% engagement and interaction, and 20% promotional. Previously, I have developed curriculum and training for large call centers as well as facilitating training for K-12, retail, call centers and small business. I have trained one to one as well as large groups, both in person and virtually. I also have experience providing technical support to home and business users. Strong writing skills used to write step by step documentation that is comprehensive yet clear. I have call center experience providing customer support to up to executive levels.

    $26.67 /hr
    2,303 hours
    5.00
  5. Lucas L.

    Lucas L.

    Community Manager & Customer Service Agent

    Brazil - Last active: 1 day ago - Tests: 14 - Portfolio: 4

    I'm a professional customer support agent, project and marketing manager with more than 4 years of experience. I'm fluent in English, Spanish and Portuguese. Still studying Mandarim and Dutch, one day I'll get there. I've already worked for 6 different companies in the last 4 years, 5 from U.S and one from Brazil, in their customer support & public relations department. "À tribuna" was the first company I joined in CS and I used to answer clients calls and help them schedule and edit their ads for printing in the newspaper, at Ingreso Cybernetico (www.ingresocybernetico.com), I used to engage and help clients through live chat (zopim), tickets (our own system and ZenDesk), e-mails (hotmail and gmail), calls (skype), through social media (facebook & twitter) and also check translations and the programmers' work. I had to manage the entire operation for their brazilian customers. We used to coordinate and manage the operations of the whole website and digital products through Basecamp and Asana (www.basecamp.com & www.asana.com). I've also worked for four more companies (ALL FROM THE U.S.A): Omaze (fund raising), KeepSafe (App development), Gosu (Game production) and HandPrint (Smartphone rental in the U.S.A). Keepsafe (www.getkeepsafe.com) was the biggest app company I've ever worked for, with more than 40 million users around the world. I've also worked at Teleco.IO (www.teleco.io), Handprint (www.handprint.me) and Grace Smith TV (www.gracesmithtv.com) as a community manager. I basically had to create their social media pages, manage them, answer the questions, engage with people in groups, pages, forums, etc. Here are some tools that I know how to manage: Dropbox, One Drive, google package (drive, docs, sheets, gmail, google+), Social media (Facebook, twitter, instagram, pinterest, google+, youtube, linkedin, whatssapp), ZenDesk, Chat&Serve, HelpShift, Infusionsoft, Evernote, IQTELL, Hootsuite, Edgar, Buffer, Basecamp, Asana, Slack, Amplitude, Skype, Office Package (powerpoint, word, excel, etc.), SEOmoz, Google analytics, Webmaster tools, Adobe Photoshop, Adobe Illustrator, Adobe After Effects, Audacity, Sony Vegas Pro and Sound Forge. I started my carreer in digital marketing in 2012 when I started studying about affiliate marketing and it took me to SEO and the other components of Online Marketing, such as paid advertising (PPC as Adwords, facebook ads, linkedin ads, youtube ads, twitter ads), SMM (social media marketing), SEM (Search Engine Marketing with Adwords), E-mail marketing (autoresponders such as mail chimp, magic responder and aweber), analytics (bing & google's webmaster tools, google analytics, facebook analytics, youtube analytics, seomoz, seo majestic), keyword research (google's keyword planner for adwords, keyworddiscovery, seomoz keyword tool, long tail pro) and content marketing of all types (writting, videos and audios). I'm still building my own digital marketing portfolio. (www.mmnbrasileiro.com, a niche blog) I have the highest score in odesk's EN-PTBR translation test (First place out of 2.678 people.) I'm a professional translator with more than 5 years of experience, I started at the age of 17. I've already worked in several projects online (see my odesk profile) and offline (International events such as "Stone Fair"). I'm a professional voice actor since 2010, I can provide several samples of my work if needed. I'm Young, ethical, diligent, dedicated, experienced, skilled and FAST. I look forward to do my best for you and your company! Hire me and you won't regret having me aboard, let's do it!

    Groups: Pro Customer Service

    $18.00 /hr
    1,824 hours
    4.97
  6. Carolina S.

    Carolina S.

    Customer service / Graphic Designer / Community Manager

    Uruguay - Last active: 17 hours ago - Tests: 5 - Portfolio: 1

    Hello, my name is Carol, I'm a graphic designer with wide experience in photoshop, illustrator, image, and photography, I specialize (while I still specializing) in retouching and photo editing, both natural and artistic, designs logos, images processing for commercial advertising and fashion. During the last two years I've been specializing in social media, working on various projects, such as community and marketing manager. I also have more than 3 years experience in the Customer service and moderation jobs. (working remotely) I am professional in my work, if hired, you will not be disappointed.

    $17.00 /hr
    2,368 hours
    4.93
  7. Brandi T.

    Brandi T.

    Virtual Assistant | Social Media Strategist | Marketing Enthusiast

    United States - Last active: 1 day ago - Tests: 7 - Portfolio: 2

    Overwhelmed and need some help? Finding the right freelance candidate to come on board to help with tasks can be daunting. You need someone who can count on and trust. You'll need this rock star to get up to speed quickly, take ownership of their tasks, and most importantly --- deliver results. You've found that key person - me. Over the past several years I have been building a dynamic skill-set and gaining experience in all aspects of business and marketing strategies. I have a large variety of experience across many industry verticals in small-medium companies and startups. My broad-based background encompasses an exceptional work ethic within a rapidly changing marketplace. I have experience with Marketo, Infusionsoft, Unbounce, Lead Pages, Optimize Press, WordPress, Photoshop, ACT-ON, Constant Contact, Mail Chimp and several other platforms. I truly love challenges and learning new ways to innovate. I'm constantly staying up to date on new technologies, market trends, and best practices. I'd love to speak to you about opportunities where I can bring my wealth of experience to help your organization while also continuing to grow my skill-set.

    $27.78 /hr
    1,636 hours
    4.65
  8. Chao C.

    Chao C. Agency Contractor

    China Business Consultant / Chinese Marketing Expert

    China - Last active: 4 days ago - Tests: 10 - Portfolio: 18

    ★WHAT DO I DO? I help businesses, from startups to big names develop optimal solutions for entry and growth in the China market. ※Understanding the China/Chinese market is a challenging task.※ No matter you are considering entering the China market with little or no knowledge about China or you had an established presence in China already, You might need help. The following titles are given by my clients: *China Business Consultant *China Marketing Expert, *Professional Chinese Translator/Copywriter, *China Representative, *Chinese Market Researcher, *eCommerce Website Project Manager, *Global Digital Marketer... ★WHY SHOULD YOU HIRE ME? * 16 years China marketing experience * 12 years Digital Marketing experience, Chinese SEO + SMM, China PPC * China Business Consulting on various sectors and industries. * Internet Entrepreneur with successful experience and learned lessons from failures. * Working under diversified environment and can handle different Chinese cultures. * Had been worked in Shanghai, Hangzhou, Beijing, Guangzhou and Hongkong. ★WHAT'S IN IT FOR YOU? * Easy to Communicate, Quick Response * I had served 1000+ global clients on translation and consulting business * You will get market insights quickly through affordable, but effective methods * You can establish your local presence with ease * You can get truly local Chinese website, suitable to the China market * Your digital marketing will be in the right hands in a long-run, either PPC, SEO or SMM. ★WHAT SERVICES? * China Market Research * Sourcing from China & Exporting to China * Industry Analysis * Feasibility Studies * Market Entry Strategy * Website Localization * Website Development * eCommerce Web Design * Translation & Copywriting * China internet marketing

    Groups: oTranslators

    Associated with: SinoStep China Consulting

    $49.99 /hr
    2,597 hours
    4.97
  9. Emily B.

    Emily B. Agency Contractor

    Project Management Superstar

    Philippines - Last active: 1 day ago - Tests: 10

    Over the past 7 years I have provided project management and virtual assistance and support services for financial and non-financial service companies in the United States, Australia and UK. I have a broad orientation in customer service, support and sales. I have also handled numerous projects and people, ranging from call-center management campaigns, to account management for companies servicing Fortune 500 companies. My number one goal is to always increase my client's bottom-line and make sure I am contributing to the growth and profitability of the organization. I am detail oriented and can produce good quality work always on schedule, even under pressure. I am also a freelance copywriter and have excellent command of the English language. I am comfortable working in any type of industry as I have a diverse industry experience, which includes financial companies, medical companies, real-estate, business coaching, law and more.

    Groups: Pro Customer Service

    Associated with: BusinessLinks

    $16.67 /hr
    8,948 hours
    4.94
  10. Kristine S.

    Kristine S. Agency Contractor

    Project Manager/Certified Recruiter for Elance-oDesk Premium Services

    Philippines - Last active: 17 hours ago - Tests: 10 - Portfolio: 5

    As a member of Elance-oDesk Technical Recruiting Team, Kristine is a highly recommended and qualified recruiter. She's got high-quality skills as a Project Manager specializing in Time Management, Workforce and Management, Planning, Initiation and Organization; with the utmost intelligence and eagerness to strive for the best, to learn new methodologies that greatly affect the business organization. Kristine is very flexible with any sudden change of environments, persistent and firm, however, calm while communicating with her team and has the ability of handling the continuous amount of unrelenting stressful activities. She can also help you with your start-up business doing feasibility studies and marketing works. She can be your Recruiting Rockstar, your Star Project Manager and your humble follower. Her ultimate goal - Bring the Best in your Organization! Her motto - Loving your work while working with passion...

    Groups: Central Desktop

    Associated with: XanLu.Net, Quick Access Providers

    $16.67 /hr
    12,763 hours
    4.82