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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,403 Customer service projects are completed every quarter on Upwork.

1,403

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: July 1, 2015
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  1. Ally F.

    Ally F.

    VA/Advanced Word&Excel/Transcription/Proofreading

    Canada - Last active: 1 day ago

    I'm an experienced, reliable virtual administrator, and I have vast experience with eLearning, Microsoft programs (Excel, PowerPoint, Word, Outlook, Access, etc.), custom report/template designs, client relations, marketing, program management and administration. I am accustomed to managing multiple clients and projects simultaneously, as I am task orientated and organized. I also have an extensive background in the NGO sect, specifically with program planning, implementation, donor relations coordinator, policy advising, academic / proposal writing, research, and event planning. I work within tight deadlines, have a great work ethic, am well versed, and experienced. I look forward to assisting you!

    $17.00 /hr
    1,667 hours
    4.67
  2. Blaise mariel C.

    Blaise mariel C.

    ExecutiveAssistant/Researcher/Team Leader/Travel Agent/Project Manager

    Philippines - Last active: 10 hours ago - Tests: 10

    For the last 7 years, I have worked in call centers focusing on call handling and coaching agents to provide high customer satisfaction. I have also worked as Project Manager in a web design company. My primary goal is to find a long term job that fits my abilities or may require a different set of skills but provide training as I am a fast learner and is always open to learning new things.

    $12.22 /hr
    11,812 hours
    5.00
  3. Roger L.

    Roger L.

    Project Management / SMM&Marketing Specialist/ Portuguese Translator

    Brazil - Last active: 10 hours ago - Tests: 13 - Portfolio: 3

    To go beyond the expectations of those counting on my professional skills and in the areas I am fully capable of providing excellence. Such areas include but are not limited to: Project and team managing skills: Over 5 years of experience managing teams, providing training programs to allow team members to be fully capable of acquiring the necessary skills to perform their daily tasks. Project and Team leadership and experiences have included: - Leading Projects from Start to Finish - Write Extensive and detailed Guidelines - Monitor Team Performance - Plan and provide Team Skill Growth - Manage, Lead, Execute and Monitor projects with dozens to Hundreds of Participants 100% remotely - Weekly team and project detailed reporting Company owner for almost 4 years. Owned a remodeling construction company where I managed a team of 15 professionals in the same area. Which involved duties such as: - Provided training and personal coaching to develop their professional skills in the field. - Responsible for managing and structuring the company while providing services to nationwide companies and personal clients. - Responsible for bills to pay and basic accounting such as maintaining cash flow of the company, cutting checks for the staff - Responsible for projects and duties among our teams Costumer Support Management: More than 2 years of experience with IT Technical Costumer Support, levels 1 and 2. Direct costumer support by phone, remotely and in person for Nestle S/A. Duties involved: - Responsible for providing technical training for team members. - Assignment Group (AG) Tasks - Ticket handling, monitoring, follow up, execution and closure - Task Queue Handling with updates and follow ups - High Priority ticket Management: - TTR System Management : Time to Assign/Reassign Ticket Management System: Which means divide high priority tickets to appropriate assignment groups - SAP Monitoring System: Responsible for providing delicate support for Nestle brokers and clients worldwide while handling multimillion dollar orders of merchandize to big corporations such as Walmart, Carrefour and others SEO (Search Engine Optimization) Specialist. -Technical Content DEVELOPMENT. Document revision. Technical and non-technical documents. -Provided long services for clients -Website ranking Exceptional Translator: Portuguese/English and English/Portuguese I have been in the field of translation since the year of 2000. Through all these years I must say that I have gained extensive knowledge in the field of translation which also includes: - Portuguese to English Audio Transcribing - English to Portuguese Audio Transcribing - General translation Services Additional strong points worth the mention are: - Logical and analytically cable of making quick decisions - Problems identification (E.g. Recurrent incidents) and treatment of the issues raised by the market or internally (OIT) or within project/task scope - Great Communication Skills - Pro-activeness / Collaboration in helping, teaching, and coaching other people, teams and organizations. - Entrepreneurship: Problem Solver, calculated risk taker, Innovator (propose innovation / renovation) and entrepreneur. - Used to working under pressure and capable of handling pressure while multitasking at the same time. Social Media and Internet Marketing Experience in leading and managing companies social media portfolios and brandins. - Responsible for managing online presence, social media accounts, product image and deliverable. Other points include: - Creating a Social Network Marketing Plan - Marketing Techniques for Facebook - Marketing Techniques for Twitter - Marketing Techniques for YouTube - Strategy and Goals - Email Marketing - and others

    Groups: Article Samurai, oTranslators

    $17.78 /hr
    5,034 hours
    4.92
  4. Silvina Martinez

    Silvina Martinez

    Project Manager

    Argentina - Last active: 1 day ago - Tests: 10 - Portfolio: 3

    I have been working as a freelancer for the past 5 years. My work experience allowed me to develop excellent communication skills, both oral and written. I learned and applied the essentials of customer service, project management and social media. I am interested in a new challenge and an opportunity to use my skills and experience in a different capacity than I have in the past, a job with more responsibility which could allow me to use and further develop the skills that I have mentioned. I am interested in customer service, content management, supply chain related duties, project management, social media and I am open for challenges and learning new things.

    $15.00 /hr
    4,372 hours
    4.98
  5. Maria victoria R.

    Maria victoria R.

    Project Manager, VA, e-Commerce/Web Content Manager

    Philippines - Last active: 1 day ago - Tests: 6 - Portfolio: 3

    As a manager, it is my goal to bring out the best in my team to best serve the company. As an individual, it is my personal commitment to work as a partner and not just a hired contractor as it gives more gratifying and fulfilling end results. My expertise are in to project management, Reliability, high regard to honesty and integrity are my core principles at work. I strive to learn and and always interested in learning tasks and reaching goals. My experiences in project and team management onsite and online gave me a deeper understanding of diversity in the workplace. Blending with different people having different personalities and cultures is very important in order for you to work as a team. oDesk is a perfect environment where diversity works at its best.

    $11.11 /hr
    6,396 hours
    4.87
  6. Jaqueline Mendoza-Bongco

    Jaqueline Mendoza-Bongco

    Administrative Support/Customer Care/Data Analyst/WEB RESEARCHER/SEO

    Philippines - Last active: 1 day ago - Tests: 6

    For the past 5 years I've been exposed with different types of work such as clerical, recruitment, managing production on a customer service side and forecasting or handling 800 people in terms of business needs.  My previous experiences had taught me a lot and could help out in all the projects that will be assigned. Currently I worked as a Keyword Researcher and help out our Internet Marketing Manager in analyzing keywords for the website

    $5.56 /hr
    2,940 hours
    4.87
  7. Maria rosario R.

    Maria rosario R.

    Virtual Assistant/Administrator, English Teacher, Customer Support

    Philippines - Last active: 19 days ago - Tests: 18 - Portfolio: 2

    To offer superior performance and high quality work in the following areas which you may need assistance in. VIRTUAL ASSISTANCE: * Projects - Basecamp, Asana, TeamworkPM, Trello, Wunderlist * Highrise (Basecamp Directory) * iCloud * Administrative tasks (letters, contracts, record-keeping etc ... ) * Booking travel arrangements * Data-Entry * Appointment Setting * Client Callbacks (worldwide) * Phone service (outbound and inbound - USA and Canada) * Web Research * Social Media Promotion (Facebook, Twitter) Tools: MS Office Suite, Basecamp, Google Docs, File-Sharing (Dropbox), Asana, SugarSync, Apple iWork, Wunderlist EDUCATION: Licensed teacher since 2003 * Private tutoring (Academic) * English Composition (Creative Writing), Reading (SRA Reading Laboratory), Math (includes Singapore Maths) * Worksheets creation * Placement Tests creation (K-12) * Conversational English tutoring (non-native speakers) * Accelerated Learning techniques (students and teachers) * Basic Facilitation training for private tutors Tools: Skype, Google-Chat or Magic Jack for online training CUSTOMER SERVICE: * Outbound and inbound support (1st level) * Supervisor assistance (2nd level) * Up-selling * Cross-selling * Soft and hard selling * Product Training * Leads Generation * Quality Assurance * Retail, Rewards Program, Technical, General Inquiries * FAQ's creation * Phone, Email and Live Chat support * Get Satisfaction, KANA Mail Rate negotiable based on hours, duration and workload.

    $16.67 /hr
    1,458 hours
    4.23
  8. Marie R.

    Marie R.

    Customer Service Pro and Social Media Manager

    Philippines - Last active: 1 day ago - Tests: 16 - Portfolio: 10

    For the past 10 years of working in different fields, my experience as a teacher, Liaison Officer in a Travel Company, as well as a Technical Support Supervisor, has taught me to acquire varied skills which I am now very much happy to share and impart to the world. I am highly experienced with technology, the internet, website management and research; and social media. I work with these tools day in and day out, whether it is by creating reports or researching the latest trends. I have strong communication skills. I am trust worthy and I can be a dependable virtual assistant to an employer who requires both speed and accuracy. I deliver an excellent result for every project I work on. I enjoy exploring new things and working on projects that gives me the opportunity to enhance my skills. I work fast, I learn fast, and I am very much trainable. I can follow instructions efficiently, with accuracy. I am results-oriented, with a very keen eye for details. I work under minimum supervision and limited delegation.

    $8.00 /hr
    5,564 hours
    4.86
  9. Aimee R.

    Aimee R.

    Rockstar VA and Customer Support

    Philippines - Last active: 10 hours ago - Tests: 9 - Portfolio: 3

    With my unparalleled knowledge and skills and my 7 years of extensive experience in the field of high-level administrative, technical support & customer service and social media marketing, I guarantee top-notch work of the utmost quality to my employers. Highly adept in MAC, Windows Applications and Web-based software such as iWork, MS Office, Basecamp, Google Apps for work, Xero, Salesforce, Zendesk and Wordpress. Knowledgeable in image, logo and presentation designs with the use of image editing software such as Adobe Photoshop, and CANVA. Experience in social media management particularly Facebook, Twitter, Pinterest, Linkedin, Klout, and Hootsuite.

    $9.00 /hr
    13,227 hours
    4.97
  10. Carolina S.

    Carolina S.

    Customer service / Graphic Designer / Community Manager

    Uruguay - Last active: 10 hours ago - Tests: 5 - Portfolio: 1

    Hello, my name is Carol, I'm a graphic designer with wide experience in photoshop, illustrator, image, and photography, I specialize (while I still specializing) in retouching and photo editing, both natural and artistic, designs logos, images processing for commercial advertising and fashion. During the last two years I've been specializing in social media, working on various projects, such as community and marketing manager. I also have more than 3 years experience in the Customer service and moderation jobs. (working remotely) I am professional in my work, if hired, you will not be disappointed.

    $17.00 /hr
    2,564 hours
    4.93