Experienced Customer Service Representative
CUSTOMER SERVICE REP / 3 YEARS' EXPERIENCE IN CALL CENTER SETTINGS
Polished, professional customer service rep offering:
3 years of experience providing customer support in busy call center environments for Xerox international and Sprint ( Boost Mobile).
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary Flow Support of both new and established employees.
Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
Willing to relocate
Willing to travel up to 25% of the time
Spanish speaking skills