Telemarketer / Virtual Assistant / Data Entry Specialist
I am a BPO Professional with extensive experience in Odesk. Over the last 5 years, I was involved with both voice and back office processes. My core competencies include service delivery, client relations and people management.
I started as an entry level call center representative. I joined oDesk because it offers flexibility that I need right now, having relocated away from the Metro. My competencies are centered to contact center operations, from Entry Level tasks like Data Entry and surveys, Lead Generation and im also very proficient in Microsoft Excel, and I've done research work also for clients on Odesk and completed the Job successfuly, I've dialed for Qakadeals a deal site that's base in Australia. I'm not just setting up an appointment but I also have them sign the contract to run a deal with us. with Real estate, and for Extra Help Advisors I used to worked with them to set up an appointment for their Insurance Agents for Health Care Insurance.
I also worked for Everest Merchant Services for Credit Card Processing and with Faster Financial for Payday Loan & Cash Advance we qualify the leads and process their application. I also worked for a Reputation Management Campaign, we call those customers that has bad feedback on Yelp. I worked with Legal Zoom Local as a Navigator wherein we call consumers and we also take inbound calls, help them in their legal concern then put them on a right practice area and transfer them to a Lawyer for Legal Advice. I just recently worked with Funktastic Band, I called businesses, get their email address and ask them if we can send them some information about the band and if they want to hire them for their special events.
I put up a Virtual Call Center our mission is to provide clients with top quality Virtual Call Center Service. A service that provides our clients with the greatest a chance of communicating with their end customers. We do B2B and B2C services including both inbound and outbound calls. We have a dedicated and well trained cadre of customer support specialist who are able to consistently provide excellent services delivered in a timely and cost-effective manner. Whatever a client's customer relations goals are, Our agency has the people with the expertise to professionally service those needs.