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Customer Relationship Management (CRM) is the art of using technology to simplify the management of customer connections and the data related to them. CRM solutions often use a combination of sales and marketing automation systems, inventory management systems and CRM databases to boost sales and improve customer service. On Upwork, the world’s largest online workplace, you’ll find CRM consultants who can manage customer relationships for businesses and professionals around the world.

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CRM Job Cost Overview

Typical total cost of Upwork CRM projects based on completed and fixed-price jobs.

Upwork CRM Jobs Completed Quarterly

On average, 153 CRM projects are completed every quarter on Upwork.


Time to Complete Upwork CRM Jobs

Time needed to complete a CRM project on Upwork.

Average CRM Freelancer Feedback Score

CRM Upwork freelancers typically receive a client rating of 4.61.

Last updated: October 1, 2015
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Christian Arsenal

Christian Arsenal

GoAutodial and ViciDial Expert, Tech Support, Administrator

Philippines - Tests: 2 - Portfolio: 4

I am an experienced Asterisk,VoIP,Network Administrator /Website Developer / Programmer 5 years of experience in US industry and i am looking forward in helping for those who are in need of my help. My skills, experience and specialties make me an ideal fit for an advertised role. I have in-depth knowledge of experienced Asterisk / VoIP & Network Administrator procedure and documentation. I have remarkable ability to communicate effectively with people over the phone, often in stressful situations. I have proven ability to understand Asterisk / VoIP & Network Administrator terminology.

69% Job Success
$5.56 /hr
3,922 hours

Abegail Perez

Abegail Perez Agency Contractor

Excellent VA, Account Manager, Best CSR, LinkedIn Recruiter,


I have been working with call center industry for more than 5 years. I have experienced Inbound, Outbound, Inbound sales, Billing account Email and Chat Support and other forms of Customer Service. I am also an expert Appointment Setter for B2B and B2C campaigns. For more than a year, I have been working at home full time especially with and I can see better future lying ahead of me. My main goal is to be able to provide the most efficient service and share my knowledge and skills to every client I am working with. I would also like to develop my expertise in each field. I am also a Spanish Speaking CSR. I have worked with different clients online doing SEO projects in different niche. I am a freelance writer on different blog platform sites such as Squidoo, Hubpages, Bukisa and Triond.

Associated with: Dedicatedlanzers

$8.89 /hr
481 hours

Marecris E.

Marecris E.

Exp TeleSales/Appt Setter/Lead Gen/Collections/Real Estate/Team Leader

Philippines - Tests: 2

11 YEARS of great experience and developed my skills in different fields of marketing. Inbound/Outbound Sales, Telemarketing (B2B & B2C), Real Estate, Excellent Appointment Setter, Lead Verification Specialist, Lead Generation, Customer Service, and Outbound Collection Specialist. College Degree Holder Bachelor of Arts Major in English I have worked as an AVP for a Business Process Outsourcing mainly dealing for collection services. I run operations with a tight monitor on targets, quality control and compliance. I coach agents in meeting optimum standards. I'm handling customer complaints withal my knowledge. Hard working and reliable with strict work ethics, pleasant voice with neutral accent. Proficient in Microsoft office especially EXCEL, etc. Excellent communication skills. Very fluent in English.

100% Job Success
$14.00 /hr
6,003 hours

Germaine Roberts

Germaine Roberts


South Africa - Tests: 2 - Portfolio: 1

I am currently contract working for an International Telemarketing firm. I have been active in Telemarketing, recruiting of staff and compiling scripts for over 2 years. Working from home suites me as I live alone and have the perfect quiet environment to fulfill my duties successfully. I am a target driven person and enjoy a great challenge. Having traveled the world extensively has enabled me to relate to people of all walks of life and enhanced my personable yet professional manner when engaging with clients. I do enjoy working with people that take the initiative to think out of the box and take accountability for their actions or decisions, such as I do. Taking pride in my work is first and for most crucial to sustain a good employee relationship and encourages me to uphold a good work etiquette. I wish do become an asset to any firm that I work for and strive to becoming indispensable.

100% Job Success
$17.00 /hr
490 hours

Roxanne D.

Roxanne D.

Telemarketer/ Appointment Setter, CSR, Data Specialist, Researcher, VA

Philippines - Tests: 13

To be one of Odesk's top contractor. Build a healthy, friendly and professional working relationship with my employers. My core competency lies in customer services. Handled billing, payment processing, order processing, inbound and outbound. Ensure that customer/client satisfaction will be achieved at all times to the highest level. Skilled in Administrative Support, Sales and Marketing. Web Research, Data Entry, Email Handling, Telesales. Investigate unresolved data issues, handled customer complaints. Submit weekly reports to managers. I have a keen eye for detail. I make sure that there will be no room for mistakes. Most of all, I'm passionate with what I do. I double check details that I gathered to ensure that both quantity and the quality of my work will not be sacrificed. Dedicated, organized, fast-learner and always goes the extra mile.

$6.00 /hr
4,304 hours

Sandip Pawar

Sandip Pawar

PHP, MySql, MVC, CodeIgnitor, Cake, AJAX, JS, jQuery, WP, PhotoShop

India - Tests: 1

My name is Sandip. Expert PHP Developer. I have 6+ years of experience and working for 100+ hours every week on web development. My Skills: PHP, MVC, MySQL, AJAX, JS, jQuery, CodeIgniter, CakePHP, x/D/HTML, CSS, APIs, Payment Gateway, Tweeter apps, FB apps, Opencart, Concrete5, Wordpress, Big-commerce, OS-commerce etc. I am very dedicated for my jobs and work. I never take holiday & I work more than 16 hours everyday. Please give me opportunity to work with you and I will make you happy for sure!!! Thanks all of you. - Sandip Pawar

$9.00 /hr
207 hours

Reginald U.

Reginald U.

Customer Relationship Management and Data Quality Expert

Philippines - Tests: 3

My name is Reginald Uy. I started working one month after I turned 18. More than 10 years later, I have gained extensive expertise in customer service, editing/proofreading, business transcription, project and team management, and marketing. I have practically gone through and experienced all roles in BPO and KPO companies and have considerable know-how in start-up firms. I am currently actively looking to pursue a long-time, home-based career in a company where I can work, and more importantly, commit for the advancement of the business as well as for my personal and professional growth. I graduated from the University of the Philippines in April 2006 with a degree in Bachelor of Arts in Communication Research.

$13.33 /hr
547 hours

Glenda Stamatelos

Glenda Stamatelos

Customer Service, Telephone support. live chat, Telemarketing

South Africa - Tests: 10 - Portfolio: 6

I have an absolute passion for excellent Client Service. It gives me great satisfaction to be able to assist someone, and to know that when they put the phone, down they are happy. I have been in the client Service industry for over 20 years. I started as a telemarketer and progressed toward management and then to National Telemarketing Manager for a stock market training company.I managed 6 different telemarketing call Centers nationally in South Africa for them. I also served as a client Service Supervisor for a medical aid company for 2 years I have client service experience in a variety of industries: Training, Recruitment, medical, marketing. e-commerce. I have experience with a wide variety of CRM packages. I have worked with Salesforce, Zoho, Infusionsoft and a few others. I have worked with happyfox ticketing and live-chat snapengage. I was the administrator as well as the manager for this live chat. I took a break from call centers and client services when my twins were born. But the passion never ended. When the boys were 2 I started my own magazine with a monthly distribution of 20 000 copies. The magazine still exists. I sold it , You can view it here: I have a passion for awesome customer service. I am the best at what I do. I am motivated to give my best at all times. Being in the Virtual environment has permitted me to work in places that were previously unattainable to me. I have worked as a virtual assistant in the UK, USA, AU. Sometimes in all three countries on the same day! Absolutely amazing.

Groups: Pro Customer Service

92% Job Success
$15.00 /hr
643 hours

Zaza T.

Zaza T.

Inbound and outbound sales

Lithuania - Tests: 4 - Portfolio: 1

Along with creating simple, dynamic websites in html/css and js I work with wordpress engine, wp plug-ins, custom themes, etc. I also do sales and marketing for living and here is a little about it. I don't make cold calls, I make smart calls. I have a bilingual proficiency in English and currently working as a Sales manager for a start-up company. I have experience in sales, specifically in telemarketing, I've previously worked with and i'm very familiar with US and UK markets. I'm very determined, active, and positive on the phone, with good time management skills. I also do social media marketing, and targeted email promotions (no spam).

$8.00 /hr
0 hours

samantha regalado

samantha regalado Agency Contractor

Staffing Manager at Global SOS| CSR | Virtual Assistant

Philippines - Tests: 7 - Portfolio: 17

Being a freelancer and having experience working in a call center helped me develop my verbal and comprehensive skills. Majority of my working environment revolves on my communication skills, interacting with different types of people from all over the world while enhancing my computer capabilities. I manage my time very well and am very effective when delivering output. My natural talent for multitasking, my wide knowledge of accounting and mathematics and my competent disposition will serve as my tools in getting the job done.

Associated with: Global S.O.S

100% Job Success
$13.33 /hr
6,614 hours