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Account Management Job Cost Overview

Typical total cost of Upwork Account Management projects based on completed and fixed-price jobs.

Upwork Account Management Jobs Completed Quarterly

On average, 21 Account Management projects are completed every quarter on Upwork.


Time to Complete Upwork Account Management Jobs

Time needed to complete a Account Management project on Upwork.

Average Account Management Freelancer Feedback Score

Account Management Upwork freelancers typically receive a client rating of 4.58.

Last updated: October 1, 2015

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Gemmalyn Blanco

Gemmalyn Blanco



Qualifications • Product Sales Trainer for 2 years • BPO Sales Experience for 4 years * Accounts handled: Sales, Lead Generation, Financial, Account Management, Online English Teaching • Master’s Degree ( Education in Management- Academic units completed) • Cum Laude • Quick and eager to learn • Outgoing and patient • Hardworking, can handle pressure with minimal supervision

$5.56 /hr
3,366 hours

Yasir Asarak

Yasir Asarak Agency Contractor

Customer Service - Content Moderation - Account Management -

Philippines - Tests: 10

Since I started oDesk 3 years ago, Customer Service is the work that I can say I am best at. I have developed my customer service skills and now I can provide quality service in a timely manner to the clients around the world. I have worked in different contracts including data entry, content moderation, account management, content writing and more. I am proficient in using Google drive, drop box and Microsoft Offices.

Associated with: Mondex Professionals Agency, The Moderators Elite!, iSupport Global Services Agency

100% Job Success
$8.89 /hr
16,874 hours

Emily B.

Emily B. Agency Contractor

Project Management Superstar

Philippines - Tests: 10

Over the past 7 years I have provided project management and virtual assistance and support services for financial and non-financial service companies in the United States, Australia and UK. I have a broad orientation in customer service, support and sales. I have also handled numerous projects and people, ranging from call-center management campaigns, to account management for companies servicing Fortune 500 companies. My number one goal is to always increase my client's bottom-line and make sure I am contributing to the growth and profitability of the organization. I am detail oriented and can produce good quality work always on schedule, even under pressure. I am also a freelance copywriter and have excellent command of the English language. I am comfortable working in any type of industry as I have a diverse industry experience, which includes financial companies, medical companies, real-estate, business coaching, law and more.

Groups: Pro Customer Service

Associated with: BusinessLinks

100% Job Success
$16.67 /hr
9,113 hours

Sheila mae P.

Sheila mae P.

computer secretarial

Philippines - Tests: 3 - Portfolio: 1

My work experience has provided me with skills to take charge in all facts of planning and coordinating events activities and tasks, contact negotiation accounting and financial procedures, public speaking as well as business and promotional writing. I have also many years of administrative expertise that has allowed me to build on my skills in managing multiple tasks at one time and being adaptable to unpredictable scenarios and challenges. I also possess considerable knowledge in working with computer system programs such as Microsoft office (including word, excel, access, outlook,, powerpoint , publisher and frontage) as well as cashier,maintaining records,marketing, and secretary.

$3.00 /hr
36 hours

arlene santiago

arlene santiago

Customer Service, Sales, Telemarketing , Project Management

Philippines - Tests: 6

I seek to work in an environment, wherein I can make use of my professional skills, for the growth of the organization. The years of experience, which I have spent in gaining practical knowledge in the field of customer service, sales and marketing can also prove to be of great advantage to the company. Apart from this, my interpersonal skills can prove to play a big role in the growth of your organization. Exceed expectations and provide the best service with the skills that fit every buyer's requirement for a job well done. I am confident I can assist you on the ff: - Sales - customer service (phone, email, chat) - telemarketing ( lead generation, appointment setting, survey) - data entry, data mining, web research - account management, business development - General Audio/video transcription

100% Job Success
$17.00 /hr
5,616 hours

Mik C.

Mik C.

Project Manager | Technical Recruiter

Philippines - Tests: 2 - Portfolio: 14

Seasoned Online Contractor / Project Manager Veteran / PLUS a Perfect Match for Clients with Bleeding Edge Ideas. My clients and associates view me as a consummate professional in Project Management, Business Strategy Implementation aligned with Marketing, Sales, Customer Support and Administration. As a seasoned freelancer, I live with a mind set and reality that I have the capacity to provide the same quality of results as to somebody onshore working side by side on your project. In most cases, even better and minus the employee benefits coverage and drama. It just so happens that I live in a country where cost of living is more affordable than it is to yours. Keeping on top of projects and making sure all parts get to the finish line at the same time is one thing I do best. The ability to juggle projects and never missing a deadline didn’t just develop through my professional experience. It was adapt or die trying. I’ve learned to budget my time and my assets, and most importantly, I’ve learned to be flexible and to get things done If my mindset resonates with yours and my competency meets your requirements -- Reach out and let's explore the options how best I can contribute more to your success!

86% Job Success
$33.33 /hr
1,627 hours

Bur Tena

Bur Tena

Inside Sales Consultant / Appointment Setter / Virtual Assistant

Philippines - Tests: 4

With over 5 years of experience in the field of Telemarketing, Sales and Customer Service, I have worked with the finest BPO and IT Consultancy companies and worked as a Quality Assurance Specialist, Sales Verifier and Sales Representative Level 4. I've handled campaigns ranging from Telesales-Cold Calling for US Online Pharmacies, Bank and Loan Finance, Publishing and Australian Telco companies both for consumer and business accounts. I also did solution selling as a Sales Consultant for Microsoft Philippine partner for cloud deployment through subscription based software in the form of Office 365, Windows and CRM both for local market and Australian businesses.When it comes to character I am always passionate about of being the best and motivated. I also believe that INTEGRITY is the most vital aspect especially in a home based job where there is less supervision but still results are expected.

71% Job Success
$8.33 /hr
1,496 hours

Kenneth Aguilar Flores

Kenneth Aguilar Flores

Virtual Assistant and Customer Support rep

Nicaragua - Tests: 12 - Portfolio: 2

Eager to apply my experience as an award winning Supervisor, outstanding customer service representative and engaging team leader with 6000+ hrs of telephone experience managing inbound an/or outbound call. Highly motivated and professional committed to achieve highest possible client satisfaction. EXPERIENCE COACH/SUPERVISOR, SITEL NICARAGUA JUNE 2013 – FEBRUARY 2014 Responsibilities -Create an action plan that will help representatives to achieve monthly goals and metrics. -Communicate and recognize representatives for their daily performance and metric achievements. -Observe, Track, Analize and Follow up on Team Performance. -Supervise, manage and train newcoming and tenure representatives on how to provide great Customer Experience, Call handling skills, Service Level, Schedule Adherence, First Time Resolution, Average Handling Time, Attendance, Policies and Procedures. -Create skill and knowledge enhancement plans to sharpen team members skills and knowledge. -Weekly call auditing for Quality Assurance. Achievements -Top 5 Coach 3 times with an average of 85%. -Successfully implemented remediation plan to improve Overall Team Performance from 65% to 80% in October. -Average Team Customer Satisfaction rating of 80% in 6 months. CUSTOMER SERVICE, CHAT AND TELESALES REPRESENTATIVE, SITEL NICARAGUA JUNE 2010 – JUNE 2013 Responsibilities -Provide first point of contact for credit card customers with general inquiries, credit card payments, refunds, personal information updates, fraud assistance, disputes, balance transfers, online service and escalated calls. -Offer credit card benefits such as credit card insurance and free credit scores to customers. -Offer credit card balance transfers. -Escalations support representative. Achievements -Overall Customer satisfaction rating 90%. -Praised for outstanding customer service by management. SKILLS SUMMARY · Telephone skills · Customer support · Account management · Microsoft Office 2010 · Workforce management · Over the telephone sales · Sales and marketing CERTIFICATIONS 2013 HUMAN RESOURCES CERTIFICATION Coach course, Sitel Managua. 2013 MANAGING TEAM METRICS. Coach course, Sitel Managua. 2013 ACTION PLANING. Coach course, Sitel Managua. 2013 MOTIVATING A WINNING SALES TEAM. Coach course, Sitel Managua. Over the past 4 years I have worked in the call center industry, I have experience working for a major U.S. Credit Card Company in Customer Service, Chat, Telesales and Escalations. I also have experience supervising and managing a 16 people Team performance. All of this experience gave me great communication and call handling skills. I'm a very communicative person with my clients and superiors, a good practice I'd like to apply if I get hired for your services. I have a very large knowledge of computer programs and Microsoft Office and SEO. My native language is Spanish and my English level is fluent in both verbal and written however, since I'm not a native English speaker I do have a little accent. I'm able to perform well under pressure and I have very good time management skills, more importantly I'm a very hardworking person willing to give the best work ethic in any position that I'm assigned to. I am responsible, organized and a great team-player, proactive and willing to learn new opportunities and skills to get the job done.

86% Job Success
$5.56 /hr
1,219 hours

Mario Alberto

Mario Alberto

Seasoned Sales Manager/BPO and Call Center Senior Account Manager

Philippines - Tests: 5

My previous experiences and exposures are in the field of sales and marketing (face to face) for nearly 25 years gained from various industries of products and services in a corporate environment. I am currently working as a "Review/Survey Specialist"(part timer) with an American Online Directory for Senior Care Services Company. I have also worked as a Customer Service Specialist in a car dealership based in PA, U.S, for 2 years. I have been exposed in the Business Processing and Outsourcing (BPO) /Call Center for nearly (7) seven years now to name a few were: Convergys Philippines, Barclays Bank, Sykes Marketing Services and TSD Global Incorporated.

90% Job Success
$6.67 /hr
5,681 hours