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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,238 Customer service projects are completed every quarter on Upwork.

1,238

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.68.

4.68
Last updated: September 1, 2015
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  1. Roheny E.

    Roheny E.

    Klasik Production

    Dominican Republic - Tests: 3

    Information Technology Integration, Installation and support Diagnosis, Troubleshooting and repair Network engineering Operations System Windows/Lynux/Mac Migrations / Upgrades Graphic Design Web Page Builder Customer Service Telemarketing

    $11.11 /hr
    59 hours
    3.19
  2. Cris Montinola

    Cris Montinola Agency Contractor

    Data Entry Professional

    Philippines - Tests: 6

    I am a BS-Computer Science and a BS-Nursing graduate. My first job was with Game Mecca Inc. which was one of the first & biggest online gaming stores in the city for 2 years, 1 year with Teleperformance, 3 year with Transcom Asia, 6 months with Focus Direct & currently with Convergys Bacolod. All as a customer service representative, all my life its always giving the best customer service experience for all my customer.

    Associated with: JobHub

    $5.56 /hr
    166 hours
    4.60
  3. Adrian D.

    Adrian D.

    Data Entry Professional/ Trainer/ Supervisor/ Project Manager

    Philippines - Tests: 6 - Portfolio: 1

    To successfully utilize my excellent written and verbal English language skills for opportunities given in the Odesk system in the field of management and training. This will also widen my knowledge and experience in using today's modern technology in providing services to respectable employers in the market.

    $5.56 /hr
    10,668 hours
    4.89
  4. Gustavo S.

    Gustavo S.

    Customer Service support with Sales experience

    Nicaragua - Tests: 7

    Rest assure that I can provide the quality of customer service or sales experience that you desire. I am professional and reliable, and have extensive customer service, sales and and administrative skills. I have over 3 year experience in Customer Service oriented while trying to give the best possible outcome, which is first call resolution of the customer´s issue in the first contact. I also have 3 years’ experience in Sales (credit monitoring products, telephone service, and credit card customer support). I am a person striving towards results, this gives me the opportunity to reach my goals in an efficient way. I do like to take up challenges easily. I am a multitasking person, this allows me to work on different tasks at the same time, maximizing productivity. Able to generate reports that will not only allow easy comprehension of performance but also identify areas of opportunity.

    Groups: Pro Customer Service

    $12.50 /hr
    648 hours
    0.00
  5. Chrissia Lagman

    Chrissia Lagman

    Call Center Agent/ Data Encoder/Q.A

    Philippines - Tests: 2

    My objective as an applicant is to be able to acquire a job that will enhance my professional skills and be able share what I have learned from the different companies that I have work with. I've been into call center industry for over 6 years and I've developed my skill as a Customer Service Representative. Also, I worked as a Back Office Support Staff. My main responsibility is to make sure that the payments from the customers were posted on their account before the month ends. I was able to developed my typing skills since we have a lot to post on the ledger and I am supposed to meet the monthly deadline. Also, I need to update the client with the daily posting of checks by sending her a tracker of the checks that came in on a daily basis.

    $4.44 /hr
    2,047 hours
    0.00
  6. Bernard Amsterdam

    Bernard Amsterdam

    Operations Manager/ Assistant Director of Operations with C-COM

    Guyana - Tests: 8

    Being no stranger to the contact center industry, Bernard has been titled the ‘Call Center Guru’ by colleagues past and present. Having already chalked up over ten (10) years of Customer Service, Sales and Telemarketing experience across a wide spectrum of Fortune 500 companies, Bernard has honed his skills to high levels of efficiency and continues to grow rapidly, both as a professional and as an individual. He has nurtured and supported the growth of young representatives who have worked for clients such as Office Depot, Tracfone Wireless, British Gas and T-Mobile. His dedication to continued self – development is evident as he prepares to complete his final year Bachelors of Arts in Theology at the University of the West Indies. Additionally, Bernard combines strong administrative skills, a professional approach and flexibility into a formula of success. Though he considers himself to be still young in the industry, he continues to excel in his Operations Management role at C-Com Marketing Group, and given the foundation he has already established, his best is yet to be realized and achieved. Education: London Chambers of Commerce English for Commerce University of the West Indies (Cave hill) Bachelor of Arts (Theology) {Year 1&2} Diploma in Customer Service (ALISON) Diploma in Operations Management (ALISON) Work Experience: Position: Intern Organization: Capitol News Job Description: Cameraman/ Video Editor Position: Clerk Organization: Muneshwers Wharf Limited Job Description: Data Entry Position: Customer Services Representative/ Floor Supervisor Organization: Qualfon Inc. Job Description: Take Technical and Supervisor requested Inbound calls Position: Customers Services Representative Organization: Clear Connect Inc. Job Description: Take Inbound and Order calls for Office Depot Position: Senior Account Operator Organization: Sambora Communications Inc. Job Description: Lead Generation for British Gas Position: Quality Assurance Supervisor Organization: Quset International Inc. Job Description: Ensuring the quality standards of the company are maintained. Position: Operations Manager Organization: C-COM Marketing Group Inc. Job Description: Day to Day management of the Contact Center Position: Assistant Director of Operations Organization: C-COM Marketing Group Inc. Job Description: Day to Day Management of the contact center and the other arms of the company.

    $10.00 /hr
    0 hours
    0.00
  7. Avinash Ramchandani

    Avinash Ramchandani

    Customer Service Manager/Admin Assistant

    Pakistan - Tests: 2

    Over 7 years of experience handling online business customers from all over the world. Dealt with different customers who were aggressive, VIP, silent, complaining, knowing all, loyal, discount customers, impulse customers, need based and wandering customers with professionalism by following the philosophy of taking every customer contact as a chance to shine once again to build and maintain company's reputation. I am expert in providing support on Synchronous and Asynchronous channels which include phone support, chat support, email support, SMS, Facebook, Twitter and all type of web forms. From the last two years I have been using different custom sources of (customer relationship management) for processing refunds, closing new orders, forwarding new orders, shipments, placing orders on customer behalf, follow-ups, cancellations, trouble shooting of technical issues, order revisions, order tracking, creating new orders, updating communication, promotional emails, re-sending passwords, updating new information, maintaining excel and word sheets, processing new orders, solving tickets, collecting feedback's and planning new tools for better online sales. I am a hard worker, multitask self confident support person whose goal always is to learn more and more effectively and accurately in a fast paced environment to put my best for the genuine love which I have for this industry. I am looking forward to work with you as a customer support specialist or any additional tasks or services you may need assistance with.

    Groups: Pro Customer Service

    $14.96 /hr
    0 hours
    0.00
  8. Roxelle P.

    Roxelle P.

    Experienced General Virtual Assistant

    Philippines - Tests: 3

    I have been in a BPO industry for 7 years and have wide experience in: Customer service (inbound and outbound) Telemarketing Email Support Quality Assurance Data Entry Lead Generation Online Research Craigslist Posting Supervisory task Real Estate Task My experience will be very helpful for you and the job environment as well. Also, i am a quick learner, i have great communication skills, hardworking, and can work with minimum supervision, I have passion for my work and will do what is required for the success of the company and my self.

    $4.44 /hr
    0 hours
    0.00