Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 2,196 Customer service projects are completed every quarter on Upwork.

2,196

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: May 1, 2015
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  1. XinYin Qin

    XinYin Qin

    Translator, Sales/Marketing Expert,MBA,ERP Expert

    China - Last active: 18 hours ago - Tests: 74 - Portfolio: 59

    Professional Translator. Professional Business and Technical Translation Expert. Best Skills on Simplified Chinese, Traditional Chinese translation. Good Culture Background knowledge : China Mainland, Hong Kong, Taiwan and Singapore. Best Skills on Marketing and Outbound Sales Best Network and Resource to Expand Your Business in China mainland. Include Online Business Promotion & Offline Business, Such as All Kinds of Out-Sourcing Marketing , iOS or Android App marketing and etc. Low Cost, High Quality Customer and Considerable Market Share Get For You. Market Research Expert for Web Research, Sourcing, Cold Calling Help you to find most valuable information and supplier in China. A Good Sourcing Agent in China. Customer Service Expert A Best Virtual Assistant. Best Assistant to Localize Your Business in China Mainland & Hong Kong. Database Expert, Best Skills on SQL Server 2012. Business Intelligence Professional

    $20.00 /hr
    2,581 hours
    4.96
  2. Mike Oleary

    Mike Oleary

    Mike O'Leary B.S M.A

    United States - Last active: 5 days ago - Tests: 4

    I pride my self on being very reliable and a hard working person. I will get your job done on a timely basis and done properly. I am a former personal trainer who has worked with some of the top athletes in the world, but decided to go back to school to pursue by PhD in Natural Medicine.

    $19.44 /hr
    1,756 hours
    5.00
  3. Madala C.

    Madala C.

    Strong researcher with customer service and marketing skills

    United States - Last active: 18 hours ago - Tests: 8

    Highly professional with a diverse background of skills and experience. I have 3+ years in Sales and Customer Service, Lead Generation, Telemarketing, etc. Other experience I have includes Mystery Shopping, Internet Sales, Advertising and Marketing, Web Research, SEO. I also have experience working in a telecommute role. I enjoy adding to my portfolio and am a fast learner willing to give it my all.

    $22.22 /hr
    2,130 hours
    4.69
  4. Julianne W.

    Julianne W.

    Your Right Arm for Business Development !!!

    United States - Last active: 1 day ago

    Over 1,500 hours experience on Elance (please select Lifetime in my job history for details) I can market your product from creating a product specific database through introducing your company and products or services to targeted decision makers. Confident Sales and Marketing Professional with 20+ years of experience in Outside and Inside Sales of Industrial, Manufacturing, Hospitality and Service related products. Able to work independently or with a team Highly Organized Fearless Cold Caller Excellent phone & people skills “Rainmaker” Lead Generation skills Accomplished Research Skills Creation of target product and/or service - specific Databases in Excel Established contacts with many Fortune 500 companies

    $18.00 /hr
    1,628 hours
    4.99
  5. Carolina S.

    Carolina S.

    Customer service / Graphic Designer / Community Manager

    Uruguay - Last active: 18 hours ago - Tests: 5 - Portfolio: 1

    Hello, my name is Carol, I'm a graphic designer with wide experience in photoshop, illustrator, image, and photography, I specialize (while I still specializing) in retouching and photo editing, both natural and artistic, designs logos, images processing for commercial advertising and fashion. During the last two years I've been specializing in social media, working on various projects, such as community and marketing manager. I also have more than 3 years experience in the Customer service and moderation jobs. (working remotely) I am professional in my work, if hired, you will not be disappointed.

    $17.00 /hr
    2,112 hours
    5.00
  6. Meliza Sanchez

    Meliza Sanchez

    Customer Service | Sales | Order Processing | Appointment Setting

    Philippines - Last active: 12/09/2014 - Tests: 4

    I work my way to the top out of my hard work and sheer determination. I do not mind putting my hands and mind to anything new or old, as I am open on learning new things and changes. I can adapt to any kind of job I am tasked to do so. With full 11 years of experience in Managerial Sales and Customer Service, I guarantee that I will give 100% buyer satisfaction.

    Groups: salesforce.com

    $15.56 /hr
    7,365 hours
    4.97
  7. Kathy lynn S.

    Kathy lynn S.

    Real Estate |Customer Service | Email Marketing| TV Traffic Software

    United States - Last active: 2 days ago - Tests: 9 - Portfolio: 2

    I have various experiences with inbound and outbound customer service, telemarketing, management and Scheduling and Traffic Coordinator for a TV Station. I have worked as an inbound customer service representative for a year in a call center in the Philippines. I was specifically assigned in a travel account- Expedia.com as a travel specialist. I am an expert in bookings, sales and customer service. I had been an Account Manager for 4 years in an Outbound BPO specializing in diverse campaigns for lead generation, sales, appointment setting, article writing, and data entry. I had been working virtually for quite some time now and I found it more than a job but a passion. I can handle anything from call handling, data entry, personal assistance, diary management and team management. I am very confident about my efficiency. I am well organized, well mannered, and can work at a fast pace environment. Tools I am familiar with are the following: Broadview Traffic Software, Wrike, Aligntoday, Salesforce, Trello, Zendone, and a whole lot more. With my passion to service, I want to assure cost effectiveness with my client to retain long term business. I assure to give you the most affordable rate at proven quality.

    $7.00 /hr
    4,353 hours
    4.97
  8. Donna Moss

    Donna Moss

    Sales/Telemarketing/Lead Generation/Research/Customer Service

    United States - Last active: 2 days ago - Tests: 7 - Portfolio: 1

    Professional who has over 10 years of combined experience in order processing, appointment setting, cold calling, lead generation, customer service, sales, data entry & research as well as vast experience in managing teams. I am very adept in time management and meeting deadlines. I will work diligently to meet your time-frame and to provided excellent service and work.

    $19.00 /hr
    2,740 hours
    4.87
  9. Rosette D.

    Rosette D.

    Admin Support/Sales & Marketing/Lead Generation/Data Entry/Researcher

    Philippines - Last active: 18 hours ago - Tests: 7

    Over the past 6 years that I've been with oDesk, I have acquired and developed various skills which enabled me to perform my work competently and efficiently. I've done various online work as virtual assistant, email marketer and data entry/research specialist. I gained knowledge in several programs and platforms such as Salesforce.com, JangoMail, Microsoft Office, Virtual Response, Freshbooks, Pardot and Salesfusion.

    Groups: salesforce.com

    $11.11 /hr
    10,141 hours
    5.00
  10. Riza Parungao

    Riza Parungao

    Professional HR /IT Recruiter, Real Estate Expert , Admin/Bus.Dev.

    Philippines - Last active: 18 hours ago - Tests: 6

    To join an organization and contribute to its growth/expansion with my unending pursuit for excellence in the field of work assigned to me; Have high affinity for challenging tasks and new endeavor hope to be professionally trained and ultimately given a challenging position with an opportunity for career advancement. - Excellent cross-cultural communication skills - Positive-thinking with good working attitude - Patient, Willing to learn and adapt to changes - Disciplined, Self-driven, Self-motivated & Result Oriented - Ability to work in a team and independently under pressure From all my past employment experiences, I have acquired a strong interpersonal skill which enables me to adapt easily in any environment that I am in. Self-motivated, approachable, highly dependable personality filled with a desire for continual upgrade and improvement; has also opened up more opportunities and greater exposure for me. "No matter what qualification's we have, no matter how good we are, always remember how important TEAM WORK is. Without that team behind us, we have nothing."

    $11.11 /hr
    14,137 hours
    4.68