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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Dom L

    Dom L

    Account Manager/Customer Care Specialist

    Philippines - Last active: 2 days ago - Tests: 8 - Portfolio: 1

    My 8 years' experience in customer service has taught me the value of professionalism, empathy and customer satisfaction.   This knowledge is essential to bring about delight and total customer satisfaction each time, all the time.

    Groups: Upwork Verified Developers, Upwork Verified Mobile Developers...

    $11.11 /hr
    9,574 hours
    5.00
  2. Adrian D.

    Adrian D.

    Data Entry Professional/ Trainer/ Supervisor/ Project Manager

    Philippines - Last active: 13 hours ago - Tests: 6 - Portfolio: 1

    To successfully utilize my excellent written and verbal English language skills for opportunities given in the Odesk system in the field of management and training. This will also widen my knowledge and experience in using today's modern technology in providing services to respectable employers in the market.

    $5.56 /hr
    10,324 hours
    4.89
  3. Chrissia Lagman

    Chrissia Lagman

    Call Center Agent/ Data Encoder/Q.A

    Philippines - Last active: 1 day ago - Tests: 2

    My objective as an applicant is to be able to acquire a job that will enhance my professional skills and be able share what I have learned from the different companies that I have work with. I've been into call center industry for over 6 years and I've developed my skill as a Customer Service Representative. Also, I worked as a Back Office Support Staff. My main responsibility is to make sure that the payments from the customers were posted on their account before the month ends. I was able to developed my typing skills since we have a lot to post on the ledger and I am supposed to meet the monthly deadline. Also, I need to update the client with the daily posting of checks by sending her a tracker of the checks that came in on a daily basis.

    $4.44 /hr
    1,870 hours
    0.00
  4. Meliza Sanchez

    Meliza Sanchez

    Customer Service | Sales | Order Processing | Appointment Setting

    Philippines - Last active: 12/09/2014 - Tests: 4

    I work my way to the top out of my hard work and sheer determination. I do not mind putting my hands and mind to anything new or old, as I am open on learning new things and changes. I can adapt to any kind of job I am tasked to do so. With full 11 years of experience in Managerial Sales and Customer Service, I guarantee that I will give 100% buyer satisfaction.

    Groups: salesforce.com

    $15.56 /hr
    7,365 hours
    4.97
  5. Ricielle Amour Zuleta

    Ricielle Amour Zuleta

    Exceptional lead generator, appointment setter, and researcher

    Philippines - Last active: 6 days ago - Tests: 4 - Portfolio: 8

    Good Day! I used to work as an appointment setter for a home improvement and timeshare owning campaign. I've also worked as a data encoder for a manufacturing company for over three years. At that moment, I still believe I am an average girl, and I won't stand out. I don't have a very impressive background like those of other freelancers, all I have are DREAMS for my family. This motivates me to strive harder and become EXCEPTIONAL. I may not have the most impressive profile and proposal, but I know that what I'm saying right now is coming deep inside my heart and that every words written is sincere. I know this may take a little bit of your time but I would like to BOLDLY explain to you why I believe I should be given a chance. I will start with my educational background. I am a constant honor student from elementary until high school. However, I haven't been able to go to college because of the financial status of my family. I've worked in a manufacturing company for six years. The first three years was as a production operator but then my superior saw a potential from me and was recommended for a promotion as a data encoder. This is pretty tough because all my competitors have a college degree background, but I proved myself and got the job. I've worked as a data encoder for the last three years that I stayed in that company. My job is to put all the daily production output in an MS Excel spreadsheet. I also do data entry of the Names, Address, Contact numbers and skills of the production operators. At times, I help in doing the skill refreshment exams, I use MS Word for this job. However, I've got higher goals. I want to send all my siblings to college so I decided to find a higher paid job. That's when I got a chance to work as an appointment setter for a home improvement and timeshare campaign. The job is to convince individuals ( business / residential ) to attend a presentation. I do the email follow ups and confirmation. Send the driving directions as well as the confirmation code that they need to present upon arriving the showroom. They don't require a college degree because they pay on a minimum wage basis, but they give you a pretty good commission for every successful appointment that is measured on how many shows you can make in a month. This helped me to gain more earnings, because I can make a pretty good number of shows. Hence, I was awarded as one of the show maker in our company. This is in a form of cash incentive so I was very happy and contented with my job. Then, a crisis struck the company that affects their finances so they have to lay-off some agents and being one of the new members, I was included in the lay-off. I am quite old now to be employed here in our country. There are other companies that I still qualify for my age but won't qualify in my educational background. That was when a friend of mine told me about freelance job, particularly Elance. She helped me put up everything I need to get started. The computer, a 24/7 post-paid internet connection, and the basic tools I need for this job. Luckily, I've got a job. It's a fixed price job as an appointment setter. After finishing the job, the client hired me for her 2nd project, but then we have to cancel it for it requires a US number. I'm using a Google Voice at that time but right now I've already got a VoIP service and Virtual number as well. I also dream of having a team of 2-3 members perhaps, but right now my focus is to get a job as an individual so that I can make money to improve my performance and status as a freelancer. An Admin Support job or a Sales job both suites for me. It can be a data entry or a quick typing job that will require a 40-50 wpm. I can do cold calling, B2B or B2C. Email follow ups, or even Facebook Marketing. I've passed English skills test and got a pretty good result in Facebook Marketing skills. That is how I started as a freelancer on Elance. It was more than a year now and I already got vast experiences there. Lead generator, appointment setter, researcher, and other sales and administrative task. Now, I am trying my luck here on Upwork, I believe you are aware as I am, that this will soon be a single platform combining freelancer and clients from Elance and Upwork. So, I am hoping that I will be given the same chance as I did on Elance. I can assure you a quality service at a minimal cost. I am well motivated and I have self-discipline. I treat my clients as treasures so if you are going to hire me, I'll make it a point not to fail you. Thank you so much for taking time to read my story, and I am looking forward to work with you soon.

    $4.00 /hr
    5,975 hours
    4.81
  6. Rauelle V.

    Rauelle V.

    Web Research and Admin Specialist

    Philippines - Last active: 14 days ago - Portfolio: 1

    I am a resourceful researcher and lead generation expert, proficient in MS Excel, Salesforce and other data processing platforms, with a 9-year extensive job experience in customer service, lead generation, sales and marketing, and administrative work. I have an impeccable 5-star rating on Elance with a total of 20 clients and and 37 jobs up to date. I can work on a flexible schedule regardless of timezone. I am professional, efficient and a critical thinker.

    $11.00 /hr
    2,577 hours
    4.96
  7. Valerie Longhurst

    Valerie Longhurst

    Your Virtual Assistant/Customer Support Expert

    United States - Last active: 13 hours ago - Tests: 1 - Portfolio: 1

    I have 17 years experience as a Virtual Assist, Data Entry/Customer Service/Administrative professional.Recognized for integrity, strong management and leadership, follow-through, and interpersonal communications. I can handle your every day task both business and personal I have extensive data entry experience, converting PDF files to excel or any other format. I am experienced in MS Office including MS Word, Excel, PowerPoint, etc. I have extensive experience handling customer support, phones, emails and live chat. No task is too large or small... Don't have the time... I do! I am available as a personal virtual assistant 24/7 365 days a year. Traveling is not a problem.

    $16.67 /hr
    1,852 hours
    4.94
  8. Primark Junrei S. Roxas

    Primark Junrei S. Roxas Agency Contractor

    Zendesk Expert | Multitasking CSR | Quality Assurance | Telemarketing

    Philippines - Last active: 13 hours ago - Tests: 3 - Portfolio: 5

    I am a Project Manager and a freelancer, I handle various campaigns based in US, AU, UK and Canada. In these challenging times, it is necessary that one should be well-equipped and has a passion for excellence to be able to deliver the quality performance essential in any field of industry. On the other hand, it is equally important to work in an environment where you can develop your full potential and grow professionally where people relations experience can be fully utilized to improve people's satisfaction and service experience in a challenging environment to achieve the corporate goals while reaping the financial rewards. With this objective in mind, I am presenting to you my professional experience for your evaluation to be considered in your office firm. Here are some of my skills: • Efficient “People, Production and Service Management" • Systematized “Office administration and organization" • Proficient “Computer Literacy" • Quality-assured “Research /Data Gathering Implementation" • Excellent customer service satisfaction • Data entry, Order processing • Telemarketing/CSR both Inbound and outbound • Appointment setting • Email Handling for refund request • Quality Assurance -SEO • Accounts Managing • Live Chat Support • BPO I have been through extensive trainings and seminars that helped me. I can handle and manage things under pressure. I am trained in giving excellent service and maintained a delightful way of communicating with them. With this vast experience and range of skills, I am sure that this will make me an able and qualified candidate for your Office vacancy. Should you need any further information regarding our background and qualifications, please do notify me for you to set an interview session with me.

    Associated with: INTERACTIVE Global Partners Unlimited, MetroLinks Solutions, TrexSEO International Agency

    $5.44 /hr
    8,248 hours
    3.93
  9. Rowena B.

    Rowena B. Agency Contractor

    Customer Service Expert

    Philippines - Last active: 13 hours ago - Tests: 2 - Portfolio: 10

    My experience working for four years (both upwork and Call center) equipped me with a lot of knowledge including chat and email support, telephone handling skills and a wide range of skills acquired through my Virtual Assistant clients. My expertise includes Customer Service, Virtual Assistant or secretary jobs. I am a result oriented person and aims to provide quality services to my clients.

    Associated with: Crackerjacks

    $6.67 /hr
    2,371 hours
    4.93