Maria christina L.
Extraordinary Virtual Assistat
To be able to find a job that deals with people in order to improve my interpersonal and social skills.
To improve my English communication skills in verbal and in written.
To provide excellent customer service to customers and resolve their concerns to experience a sense of personal fulfillment.
To be able to work in a harmonious, stress-free and enjoyable working environment that would fit my needs and allow me to work from home without interrupting my quality time with my family.
I love to work around with people from different walks of life, learn new things and explore life and its opportunities.
To exceed client's expectations and carry out the tasks assigned to me efficiently.
I ask a lot of questions because a variety of things always keeps me interested, whether it is related to politics, sports, news, business and true to life experiences.
I've had a great experience in relation to what I am saying.
I worked as a Market Researcher for a marketing research firm which is based in Orem, Utah from September 6, 2006- February 12, 2010. My tasks were to ask respondents' opinion/views about a certain topic and to record their answers accurately.
I also worked as an Appointment Setter from February 2010-July 5,2010 for an online coaching company which provides online coaching programs for individuals. My tasks were to ask our clients questions in order to know if they are qualified and are willing to invest in the program that we are offering. I had to use my skills in convincing them as well.
I worked as a Customer Service Representative from September 30,2011-March 17, 2011 for an online shopping website which is based in Virginia, USA. My tasks were to provide excellent customer service to customers by responding to their queries, resolving their concerns, placing and pulling up orders, initiating returns and tracking shipments online.
I worked as an Email/Chat Support Specialist for an online shopping website from March 18, 2011 to December 31, 2011. The company is based in La Fayette, New York and my tasks are to provide quality/excellent customer service, walk them through our website, check order and return status and track packages.
I worked as a Customer Support Specialist(Billing Department) for AT&T from January 23, 2012 – July 6, 2012. My tasks include responding and answering customers' billing concerns and upgrading their current plans.
I worked from home as a Customer Support Manager for an Australian based furniture company from September 1, 2012 – September 27, 2012. My tasks include answering inbound calls to assist customers with their orders, calling suppliers and shippers to track down packages, emailing customers to update them on order status and doing product research.
I worked from home as a part time Telemarketer for a Photography company based in Australia from October 11, 2012- December 20, 2012. My job includes making outbound calls to wedding service providers and convincing them to sign up to our directory listing online.
I worked from home as a Customer Support Manager for a vending locator company based in the US from October 1, 2012- January 2013. My job includes processing customer's orders and payments online, updating customer's accounts, checking order status, taking inbound calls and making outbound calls when needed, researching on system tools.
I worked from home as a part time Telemarketer for a Mobile Coupon company based in Australia from January 2013-August 2013. My job includes making outbound calls to restaurants to convince them to sign up.
I worked from home as a Virtual Assistant for an Australian based business from January 2013 - present. My job includes doing tasks assigned by the CEO and finishing them in a timely manner. Some of the tasks would be keying in personal bank transactions and reconciling them, updating client database, doing data entry tasks, doing some research online , making outbound calls.
I worked from home as a part time Virtual Assistant for a Real Estate company based in the US. My job includes posting and renewing real estate ads in Craigslist, doing research on various topics like real estate articles, mental health agencies, real estate investors, etc and also gathering data online and creating a spreadsheet. I also make outbound calls and post articles in the website and rewrite real estate articles.