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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 8 Process improvement projects are completed every quarter on Upwork.


Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.67.

Last updated: October 1, 2015

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Arthur Jhon Alipante

Arthur Jhon Alipante Agency Contractor

Sales and Support Agency Manager

Philippines - Tests: 3 - Portfolio: 1

I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

Groups: Pro Customer Service

Associated with: Spring Events and Productions Group Inc.

$20.00 /hr
1,272 hours

Michael C.

Michael C. Agency Contractor

Operations Manager, Project Manager, Six Sigma Master Black Belt

Philippines - Tests: 24 - Portfolio: 4

Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!

Associated with: Performance 360 Solutions OLD, Performance360 Solutions Inc

100% Job Success
$22.22 /hr
7,393 hours

Michelle Ramos

Michelle Ramos

Virtual Assistant

Philippines - Tests: 5

My fluency with English uniquely qualifies me to work with any business interests that rely upon the English language. Not only have I been speaking English my whole life, but for the past few years I have been teaching spoken and written English to non-native speakers. As an English trainer, my training goes beyond the scope of language proficiency to additionally encompass professional and technical business skills. I feel that this grasp of fluent English as it applies to the modern professional business environment makes me a valuable asset to potential employers. As well as having a firm command of English grammar and syntax – and an extensive vocabulary – my accent is indistinguishable from a native American English speaker. In short, the services I am able to provide are virtually identical to, if not better than, those offered in the United States. The principal difference, of course, is that my services are available for much cheaper.

98% Job Success
$10.00 /hr
7,447 hours

Jerome Ohanessian

Jerome Ohanessian

Specialiste de l assistance aux entreprises


Bonjour, Diplômé de HEC Paris, j'ai travaillé 4 ans dans le conseil en stratégie spécialisé sur la performance marketing et commerciale. Partant du constat que les équipes marketing et commerciales de mes clients passaient une part non négligeable de leur temps sur des tâches à faible valeur ajoutée, j'ai décidé de créer une société, Excellence Assistance, pouvant réaliser certaines de ces tâches à un coût très avantageux, avec une excellente qualité, et dans les délais prévus. Ainsi, vos équipes pourront se consacrer mieux à leur cœur de métier ! (et notamment à vos clients !) Par exemple, nous pouvons réaliser pour vous les tâches suivantes : - Recherche et qualification de prospects et téléprospection - Envoi d'emails prospects / clients - Réalisation / finalisation de supports commerciaux (brochures, emails types,...) - Production de contenus (articles, fiches produits...) - ... Si vous êtes intéressé(e) par nos prestations ou souhaitez connaître plus en détails nos prestations, merci de me répondre par email. Si vous préférez que l'on échange par téléphone, merci de me proposer 2 créneaux auxquels je pourrai vous rappeler, et je vous recontacterai. Si vous êtes intéressé par la réalisation d'autres prestations que celles indiquées ci-dessus, indiquez-le-nous, nous étudierons votre besoin, et vous proposerons une réponse personnalisée. Je vous souhaite une excellente journée, et espère avoir l'occasion de collaborer avec vous prochainement ! Bien cordialement Pierre OHANESSIAN Pour votre information, nous sommes en train de nous structurer, et proposerons prochainement d'autres prestations : référencement, optimisation SEO,…

$20.00 /hr
0 hours

Vic Uzumeri

Vic Uzumeri

Expert Business Analyst and Project Manager with Web Tech Knowledge

United States - Tests: 1 - Portfolio: 3

I have a PhD in management of technology and more than 30 years experience with business analysis, process design and IT system design and operation. * I am quantitative, systems-theory driven, technically-savvy, practical and highly literate in English. I have worked with Web 2.0, XML, a multitude of web applications, media design tools, statistical modeling tools, financial analysis tools, data visualization graphics tools and a wide range of eLearning tools and techniques. * I have hired more than 150 providers on oDesk and spent more than $150K over more than 200 projects.on * I have published books, articles and academic papers in elite publications. I have written hundreds of website pages, blog articles and white papers. * I built a boutique business in a college town developing high-level, video-intensive eLearning for Fortune 200 clients. * I taught operations and supply chain management at a major business school for more than two decades. I work with clients to help them: a) analyze their current (or planned) operations to understand the underlying dynamics. b) develop models (financial, logistical, operational) and business process designs to improve those dynamics. c) source talent in the global freelancer market to implement their plans d) project manage, or consult on project management to achieve high levels of performance and deliverables from freelance providers. e) create training, documentation and eLearning materials to convey best practice to key stakeholders.

$50.00 /hr
0 hours

Carl McDonagh

Carl McDonagh

UK Based Telesales, Lead Generator and Marketing Account Manager

United Kingdom - Tests: 25

UPDATED: February 2015 UK Based Telesales and Marketing Account Manager. Thorough knowledge of all aspects of sales-marketing particularly in Telesales and the Promotional Products Industry since 2003. In depth understanding of; Market awareness, Targets. Excellent Customer Acquisition and Retention. Creative, engaging and contagious personality. Lover of Telesales, Lead Generation, Data Cleansing, Market Research and Problem solving. . I've been successfully working for whole host of companies with Telesales and Marketing roles. Over the past ten years I have refined my skills and gained many more. I've consistently over achieved and I have completed over 200,000+ Sales calls to date. For the past 18 months I've been Freelancing from my home-office which is fully equipped with high speed internet and offers a quiet environment for Telesales purposes. Detailed below is a list containing some of the campaigns I worked on last year. I would love to tell you what I've been up-to this year during an introduction. – Lead Generation - 1500 Calls to UK & European Tour-guides to create profile on booking website launching soon. Cloud Solutions Ltd – Data cleansing 5,000 Calls to U.K blue-chip organisations sourcing the CTO, I.T manager for Google Apps seminar invite. Lead Generation – 10,000 calls for membership to a lead generating platform for wedding suppliers industry. Community Print Ltd – Account Re-activation - 500 calls to Labour MP’s to re-order promotional materials. – Lead Generation 1000 calls to construction companies, hotels and retail stores in need of Security Staff. Morgan Snow Solutions Ltd – Lead Generation – 1300 Calls to schools across the U.K awareness raising for Eco-Friendly Snow Salt. Yourcashmatters Ltd – Appointment Setting – 2300 Calls to Wales in a B2C environment for Pension Reviews. Yield Capital Ltd – Lead Generation – 2000 Calls promoting a range of Bonds and pre IPO investment opportunities in B2C environment. Emmantech Ltd – Lead Generation – 1000 Calls promoting responsive web design solution and tax calculation apps targeting Accountancies. Rapple Media Corp. Lead Generation – 3000 Calls to Estate Agents closing on leads for Mobile Compatible Websites and Apps. Blu Mango Ltd – Lead Generation – 1000 Calls to U.K businesses with Websites designed by Yell. Wining Pitch Ltd – Lead Generation – 1000 Calls to U.K small businesses promotion the government grant programme Growth Accelerator. Cubicspace Studios Ltd – Lead Generation – 5000 Calls to Hotels with event space selling 3-D Floor-plans and Interactive Capacity Charts. Mobi City Ltd. – Lead Generation – 3000 Calls to mobile phone retailers across the U.K to become distributors of Mobi City products. Working as a Freelancer on so many different campaigns, selling different products and services week to week, has helped me gain extensive and well rounded experience in Lead Generation, Market Research, Data Cleansing, Client Acquisition and Client Retention. On average I set a pace of between 25 and 30 calls per hour manually dialling each call, but this depends on the campaign requirements, the length of the script and the response from the prospective clients. When working with campaigns where I am provided or asked to provide calls through Auto-Dial this has shown to increase my calls per hour ratio by 20-30%. Normally the best way to demonstrate the value I can add to your company is by talking to you directly, ideally I'm looking for full-time 40-50+ hours per week on a permanent basis however I am open to offers with Part Time or Temporary commitments I'm relishing the opportunity to work with you on oDesk, further extending my career regardless of the time-zone working hours and I'll be more than grateful for the opportunity of an invitation to interview,

78% Job Success
$40.00 /hr
1,833 hours

Amit D.

Amit D. Agency Contractor

Project Manager with vast Research & Data Analysis Experience

India - Tests: 7 - Portfolio: 5

Hi, I am seeking opportunities to deliver on all forms of Project Management, Data Entry and Analysis, Web Research, Customer Service and other Administrative Support work via Upwork. I am fully committed to produce superior quality results with 100% accuracy for all my Clients. I have started my professional career with GE Capital International Services in the year 2000, have also worked with start-up companies, small and medium businesses, an ongoing experience of over 14 years now in IT Enabled Services Industry (Outsourcing/Call Centre Operations/Customer Service/Team Management and Service Delivery domain). I would be especially interested in taking responsibilities for planning on complete end to end independent management of project deliverables in all forms of Data Entry Operations, Customer-Service Projects, Web and Market-Research Projects, Lead Generation, Telemarketing and various other Back-Office Avenues.

Associated with: Mascot Communications

100% Job Success
$7.00 /hr
5,184 hours

Levi D.

Levi D.

Corporate Trainer

Philippines - Tests: 4

“Nothing in the world can take the place of persistence... Persistence and determination alone are omnipotent. The slogan “press on” has solved and will always solve the problems of the human race.” – Calvin Coolidge Believes that hardwork is indispensable; No task is too arduous to a persistent person and promotes more win-win solutions to common business concerns. Focused on developing and creating processes into more efficient systems with the aim of catalyzing loyalty and advocacy of the "champion" mentality. Encourages good working relations through building and inspiring trust among co-workers. Passionate about inspiring constant development by instilling a culture of accountability and high quality of work in an effectual and efficient way.

$8.89 /hr
1,408 hours

Kashish Keswani

Kashish Keswani

Marketing Adviser, Relationship Manager, Customer relationship Agent

India - Tests: 5

Hi, I am an EXECUTIVE-MBA in marketing and operations with 3 years of experience in customers relations domain specifically in marketing and sales. I am highly professional with zeal to learn and grow. also have good theoretical knowledge along with an exposure to the corporate world. I am looking forward to work for projects where I can enhance my interpersonal and intrapersonal skills and can also help in achieving organisational (project) goals in most effective and efficient way... :)

$11.11 /hr
0 hours

Diego Zarruck

Diego Zarruck

Expert Outsourcing Provider

Nicaragua - Tests: 7

My main objective is making my clients as much money as possible by providing the best service to their clients. Some of my strengths and skills are: * Dedicated and goal oriented. * Able to multi-task and work under pressure. * 45 WPM Projects and Accomplishments * Have created process in businesses as Process Leader. * Worked for prestigious companies such as: Harris Connect,, Moneygram, Sprint,, and Time Warner Cable from a Sales representative to Operations Manager.

$5.00 /hr
0 hours