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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 7 Process improvement projects are completed every quarter on Upwork.

7

Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015

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  1. Eloisa S.

    Eloisa S. Agency Contractor

    Team Leader | Customer Service | Quality Analyst | Data Entry Expert

    Philippines - Tests: 9

    Having over 8 years of experience with managing people and projects related to research, online marketing, and sales, I am seeking positions that require the following skills: - Team management; - Project management; - Quality Assurance and Analysis; - Sales; - Telemarketing; - Customer Service/Relations management; - Email Response handling - Business and Process development; - Technical, Research, and Article writing. I offer integrity, professionalism, and exceptional attention to detail. I take pride in the quality of my work and ensure that my output contributes to the growth and success of the business or organization I'm working with. I am proud to be part of Systemcore Business Solutions. For more information, please visit our website at http://bposervices.asia/

    Associated with: Systemcore Business Solutions

    $8.50 /hr
    4,947 hours
    5.00
  2. Michael C.

    Michael C. Agency Contractor

    Operations Manager, Project Manager, Six Sigma Master Black Belt

    Philippines - Tests: 24 - Portfolio: 4

    Recognized throughout my career for being a visionary and innovative leader, leveraging knowledge of reporting, feedback, engagement and planning to significantly increase productivity and achieve targets and long term goals and seeking a position in your company, bringing 12 years of working experience, management and leadership. I will be able to help you with the following: - Operations Management - Project Management - Lean Six Sigma / Process Improvements - Call Center Consulting / Call Center Setup / Campaign Broker - Crowdsourcing & Crowdfunding - Business & Management Consulting - Reporting & Business Analysis - Customer Service, Sales Training & Quality Assurance - Workforce and Scheduling - Admin Setup (Salesforce, Five9, Zendesk, ZohoCRM, etc) - Technical Training & Product Training - Training Modules and eLearning Courses Author - Technical Skills (Level 1 - 3 Tech Support Expert) - Internet Marketing (Adlinkr, Response360, Constant Contact, PureSend etc) - Web Development (Wordpress, Joomla, etc) - Web Design, SEO, Web Hosting, VoIP, Call Center and other services Glad to be of service!

    Associated with: Performance 360 Solutions OLD, Performance360 Solutions Inc

    $22.22 /hr
    7,285 hours
    4.91
  3. Arthur Jhon Alipante

    Arthur Jhon Alipante Agency Contractor

    Sales and Support Agency Manager

    Philippines - Tests: 3 - Portfolio: 1

    I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

    Groups: Pro Customer Service

    Associated with: Spring Events and Productions Group Inc.

    $20.00 /hr
    1,272 hours
    5.00
  4. Vic Uzumeri

    Vic Uzumeri

    Expert Business Analyst and Project Manager with Web Tech Knowledge

    United States - Tests: 1 - Portfolio: 3

    I have a PhD in management of technology and more than 30 years experience with business analysis, process design and IT system design and operation. * I am quantitative, systems-theory driven, technically-savvy, practical and highly literate in English. I have worked with Web 2.0, XML, a multitude of web applications, media design tools, statistical modeling tools, financial analysis tools, data visualization graphics tools and a wide range of eLearning tools and techniques. * I have hired more than 150 providers on oDesk and spent more than $150K over more than 200 projects.on * I have published books, articles and academic papers in elite publications. I have written hundreds of website pages, blog articles and white papers. * I built a boutique business in a college town developing high-level, video-intensive eLearning for Fortune 200 clients. * I taught operations and supply chain management at a major business school for more than two decades. I work with clients to help them: a) analyze their current (or planned) operations to understand the underlying dynamics. b) develop models (financial, logistical, operational) and business process designs to improve those dynamics. c) source talent in the global freelancer market to implement their plans d) project manage, or consult on project management to achieve high levels of performance and deliverables from freelance providers. e) create training, documentation and eLearning materials to convey best practice to key stakeholders.

    $50.00 /hr
    0 hours
    0.00
  5. Carl McDonagh

    Carl McDonagh

    UK Based Telesales, Lead Generator and Marketing Account Manager

    United Kingdom - Tests: 25

    UPDATED: February 2015 UK Based Telesales and Marketing Account Manager. Thorough knowledge of all aspects of sales-marketing particularly in Telesales and the Promotional Products Industry since 2003. In depth understanding of; Market awareness, Targets. Excellent Customer Acquisition and Retention. Creative, engaging and contagious personality. Lover of Telesales, Lead Generation, Data Cleansing, Market Research and Problem solving. . I've been successfully working for whole host of companies with Telesales and Marketing roles. Over the past ten years I have refined my skills and gained many more. I've consistently over achieved and I have completed over 200,000+ Sales calls to date. For the past 18 months I've been Freelancing from my home-office which is fully equipped with high speed internet and offers a quiet environment for Telesales purposes. Detailed below is a list containing some of the campaigns I worked on last year. I would love to tell you what I've been up-to this year during an introduction. TourguideMe.com – Lead Generation - 1500 Calls to UK & European Tour-guides to create profile on booking website launching soon. Cloud Solutions Ltd – Data cleansing 5,000 Calls to U.K blue-chip organisations sourcing the CTO, I.T manager for Google Apps seminar invite. Weddingpeople.com Lead Generation – 10,000 calls for membership to a lead generating platform for wedding suppliers industry. Community Print Ltd – Account Re-activation - 500 calls to Labour MP’s to re-order promotional materials. 2SSUK.com – Lead Generation 1000 calls to construction companies, hotels and retail stores in need of Security Staff. Morgan Snow Solutions Ltd – Lead Generation – 1300 Calls to schools across the U.K awareness raising for Eco-Friendly Snow Salt. Yourcashmatters Ltd – Appointment Setting – 2300 Calls to Wales in a B2C environment for Pension Reviews. Yield Capital Ltd – Lead Generation – 2000 Calls promoting a range of Bonds and pre IPO investment opportunities in B2C environment. Emmantech Ltd – Lead Generation – 1000 Calls promoting responsive web design solution and tax calculation apps targeting Accountancies. Rapple Media Corp. Lead Generation – 3000 Calls to Estate Agents closing on leads for Mobile Compatible Websites and Apps. Blu Mango Ltd – Lead Generation – 1000 Calls to U.K businesses with Websites designed by Yell. Wining Pitch Ltd – Lead Generation – 1000 Calls to U.K small businesses promotion the government grant programme Growth Accelerator. Cubicspace Studios Ltd – Lead Generation – 5000 Calls to Hotels with event space selling 3-D Floor-plans and Interactive Capacity Charts. Mobi City Ltd. – Lead Generation – 3000 Calls to mobile phone retailers across the U.K to become distributors of Mobi City products. Working as a Freelancer on so many different campaigns, selling different products and services week to week, has helped me gain extensive and well rounded experience in Lead Generation, Market Research, Data Cleansing, Client Acquisition and Client Retention. On average I set a pace of between 25 and 30 calls per hour manually dialling each call, but this depends on the campaign requirements, the length of the script and the response from the prospective clients. When working with campaigns where I am provided or asked to provide calls through Auto-Dial this has shown to increase my calls per hour ratio by 20-30%. Normally the best way to demonstrate the value I can add to your company is by talking to you directly, ideally I'm looking for full-time 40-50+ hours per week on a permanent basis however I am open to offers with Part Time or Temporary commitments I'm relishing the opportunity to work with you on oDesk, further extending my career regardless of the time-zone working hours and I'll be more than grateful for the opportunity of an invitation to interview,

    $40.00 /hr
    1,833 hours
    4.85
  6. Michelle Ramos

    Michelle Ramos

    Virtual Assistant

    Philippines - Tests: 3

    My fluency with English uniquely qualifies me to work with any business interests that rely upon the English language. Not only have I been speaking English my whole life, but for the past few years I have been teaching spoken and written English to non-native speakers. As an English trainer, my training goes beyond the scope of language proficiency to additionally encompass professional and technical business skills. I feel that this grasp of fluent English as it applies to the modern professional business environment makes me a valuable asset to potential employers. As well as having a firm command of English grammar and syntax – and an extensive vocabulary – my accent is indistinguishable from a native American English speaker. In short, the services I am able to provide are virtually identical to, if not better than, those offered in the United States. The principal difference, of course, is that my services are available for much cheaper.

    $8.50 /hr
    7,204 hours
    2.80
  7. Levi D.

    Levi D.

    Corporate Trainer

    Philippines - Tests: 4

    “Nothing in the world can take the place of persistence... Persistence and determination alone are omnipotent. The slogan “press on” has solved and will always solve the problems of the human race.” – Calvin Coolidge Believes that hardwork is indispensable; No task is too arduous to a persistent person and promotes more win-win solutions to common business concerns. Focused on developing and creating processes into more efficient systems with the aim of catalyzing loyalty and advocacy of the "champion" mentality. Encourages good working relations through building and inspiring trust among co-workers. Passionate about inspiring constant development by instilling a culture of accountability and high quality of work in an effectual and efficient way.

    $8.89 /hr
    1,183 hours
    0.00
  8. Vincent Jumilla

    Vincent Jumilla

    Excellent Customer Service/Sales Skills

    Philippines

    Born on January 16, 1989 in Iloilo City, Philippines. Fluent in English, Filipino, Hiligaynon and Visaya.. I have gained experience in different kinds of call center accounts and is a quick learner. I have attended training about leadership, team management and effectively coaching while in the leadership/supervisor role in my previous Call Center. I really want to get a home based job because I know there are a lot of opportunities to learn and earn with a home based account.

    $4.44 /hr
    0 hours
    0.00
  9. Gilbert D.

    Gilbert D. Agency Contractor

    Project Manager - Quality Analyst - Sales and Customer Service

    Philippines - Tests: 3 - Portfolio: 1

    I'm an experienced Quality Analyst from a reputable Call Center in the Philippines. As a Quality Analyst, I ensure that business processes are followed and that exceptional customer service is provided by the reps I work with, in every line of business they serve. I have very good oral and written communication, have excellent typing, transcription, and writing skills. I am also adept in managing teams - setting goals, measuring performance, analyzing key areas of improvement, creating action plans, and providing motivational coaching to improve overall team individual and overall performance. I am proficient in MS Excel and in creating data reports, and have created several types of evaluation forms and reporting templates. I'm looking forward to be part of an organization that I can contribute to and benefit from my skills.

    Associated with: Systemcore Business Solutions

    $5.56 /hr
    277 hours
    5.00
  10. JAWAD SALEEM

    JAWAD SALEEM

    Entrepreneur (ERP Tech Sales - Business Intelligence -BI)

    Pakistan - Tests: 5

    Working as the Director Business Development - Middle East of a live chat company which constitutes the tertiary industry, i.e service. The company, LiveAdmins JLT / LLC is among the pioneers in providing live chat services for the last decade. Our prime aim is to offer real-time human presence on the websites of businesses of all kinds and size through our product WebGreeter. It is our claim that with the services we provide, we can enhance the sales conversion rate of different businesses by tending all the visitors and turning them into end consumers. Besides this we highly believe in customer retention, and this can only be done by providing memorable customer experience. Live chat helps to attain ROI and that is the main and foremost expectation of any company. Serving various industries mainly in the US, now we are exploring the Middle-East market majorly U.A.E. Since the surging digital marketing trend in the Emirates, we believe that consumer experience can be taken up to next level by incorporating live chat services and support. It saves time, logistics and it is efficient. With past work experience in the Emirates, my main priority is to discover users for our niche market. Our presence in the U.A.E market is in the flourishing phase, and the positive impact of our direction and interest can be gauged by recently bagged STAR award for being the “Best Online Customer Support Provider in the Middle East” under the patronage of the Ministry of Interior. I want to help in expanding this transnational knowledge, by offering unique support to different industries. I want to spread the pragmatic mode of communication and support to every nook and corner of industries of many kinds. Unleashing the power of knowledge and its usefulness in diversified industries is our aim and I am going to labor assiduously to see it happening.

    $15.00 /hr
    0 hours
    0.00