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Zendesk Upwork freelancers typically receive a client rating of 4.62.

Last updated: October 1, 2015
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Arthur Jhon Alipante

Arthur Jhon Alipante Agency Contractor

Sales and Support Agency Manager

Philippines - Tests: 3 - Portfolio: 1

I am currently serving as a Customer Support specialist at gTeam FZ LLC providing valuable phone, chat, and ticket-based assistance in business software solutions in the fields of Human Resources and Payroll Management, Profitability and Cost Management Solutions, Mobile Field Service and Workforce Optimization, Portfolio and Management Solutions, and Enterprise CRM Solutions. I have also heavily engaged in the same position in providing Platinum Support in the same fields. I am also an Agency Manager at The Philippine American Life and General Insurance Company (Philam Life), a Health Benefit Agent at Maxicare Healthcare Corp., and a Heath Counselor at Caritas Health Shield, Inc. I am also the Managing Director of Spring Events and Productions Group Inc. with heavy Sales and Marketing experience for consumer and enterprise customers, as well as thoroughly handle after-sales support to all clients. I have previously served as a Software Engineer for over 5 years with Lexmark Research and Development Corp., responsible in the delivery of both Mac applications and Linux print driver software for Lexmark International, Inc., as well as fulfilled a leadership role to lower support tiers of the CSSC group which handle global consumer and enterprise customers of the company, with concentrations on US and EMEA customers to which our business are very relevant. I have also previously served as an Operations Manager of HardShop Labs LLC, with the responsibility of technical, management, staff, and business leadership of SEO specialists that deliver Quality Backlink Building and Article Writing. This experience has provided me early but timely experience in managing on-site and remote workers in meeting the company's vision.

Groups: Pro Customer Service

Associated with: Spring Events and Productions Group Inc.

$20.00 /hr
1,272 hours

Aprilyn Paez

Aprilyn Paez Agency Contractor

Inbound Sales/Chat/Email Support/ Customer Service

Philippines - Tests: 6 - Portfolio: 1

To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement. An achievement-driven customer service representative with 3 years of experience in successfully, prioritizing and completing tasks to meet client needs. Having proven ability of analyzing and resolving customer concerns using established procedures, examining pertinent information to determine validity of customer complaint and to determine responsibility for errors and resolution, throughout the process. In addition to that, highly proficient in MS Office (Word and Excel), MS Outlook. Motivated to deliver exceptional customer service proven to result in successful business outcomes.

Associated with: JaneuaryMMXII Agency

$3.00 /hr
0 hours

Carlo Jay Otaw

Carlo Jay Otaw

Rockstar VA - Experienced and Constantly Learning

Philippines - Tests: 11 - Portfolio: 5

A Professional Licensed Teacher specializing in English who is an expert in Outbound Sales Campaigns. Also, I have worked as an HR and Virtual Assistant. I do have formal training with Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Publisher in school. Moreover, I also have background with Adobe Photoshop and Windows MovieMaker. I enjoy editing photos and creating videos. I have a lot of experience with the internet and I believe that my skills and knowledge with this can be a valuable contribution to any internet-related tasks. I am looking forward to work with you someday!

100% Job Success
$5.56 /hr
14,218 hours

Umair Mushtaq

Umair Mushtaq

Zendesk Customer Service Specialist

Pakistan - Tests: 21

A highly motivated, confident customer service account manager with exceptional multi-tasking, organisational and customer service skills. Having 6+ years of experience of identifying the needs of individual and corporate customers and of running and delivering sales campaigns for key clients in US and UK, and being essential part of delivering quality customer service and support team. Experienced in Zendesk ticket handling, inbound phone support, telemarketing and following up with customers effectively. Able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer care. Excellent client facing and configuration skills and a strong team player with an appreciation and understanding of the importance of customer care as a function within a business. With a post-graduation in Accounting and Finance, I have the ability to quickly understand business operations, key requirements and gather, organize data to predict trends in MS-Excel for effective decision making.

75% Job Success
$7.78 /hr
2,577 hours

Janela V.

Janela V.

Superstar VA, Chat Support, Zendesk, Social Media Manager, Live Chat

Philippines - Tests: 6

KickButt VA, Customer Support, Zendesk, Email Marketing, Live Chat If you are looking for a kickbutt virtual assistant, an enthusiastic and reliable customer service agent, an email marketer, a Social Mediamanager or a Live Chat operator, I am your person. I would love to have a permanent position, but would accept short term projects also. Over the last 4 years, I have learned so much working as from home as an independent contractor and as an employee. I have previous experience working as my father's own personal assistant, a voice and non-voice agent, a telemarketer, a zendesk ticket support agent and an order processor. All of these has helped me grow and succeed in the field. I'm well diverse and have been called the Jack-of-all-trades. I'm a very hardworking individual, dedicated, goal-driven, and result-oriented with a keen eye to detail. My aim is to help you achieve your business goals through efficient and quality services.

75% Job Success
$11.11 /hr
3,940 hours

Micco P.

Micco P.

Customer Support Specialist, Virtual Assistant

Philippines - Tests: 3 - Portfolio: 3

I worked as a customer support for almost two years. My customer service experience includes receiving calls and emails from US and UK customers through Zendesk and CRM software. My duties were to attend customer's need regarding about their billing issues. I also assist customers in basic troubleshooting steps. The most recent customer experience was that I attend to customers via chat with their queries. I call businesses on the customer's behalf, and relay the message to them, My fast typing skills range from 60-70 wpm, which gives me the advantage to be able to meet the deadlines. I am very familiar in using Microsoft Word, Excel and Google docs.

100% Job Success
$5.56 /hr
1,120 hours

Rodney Earl Zanoria

Rodney Earl Zanoria Agency Contractor

Wordpress Guru | White Hat SEO | SMM

Philippines - Tests: 28 - Portfolio: 14

Hi! Thanks for taking the time to go over my profile. I'm sure you had a lot of applicants to consider before you clicked on my name. Since I value your time so much, here's an overview about myself: My values: Quality ● Integrity ● Excellence I've been creating client success since 2009, when I started freelancing. It is my goal to not only exceed clients' expectations through a job well done but also cultivate healthy business relationships. I do the following services: Website Design and Development (HTML, CSS, Wordpress) Graphics (Design and editing with Photoshop) Search Engine Optimization (On-Page / Off-Page) Social Media Marketing (Facebook, Twitter and Pinterest) Viral Marketing (Plugins and more!) Online Marketing (Lead Generation Services, Link Building) Multimedia Services (Video Editing, Animation, Voice-over, etc.) Virtual Assistance (Blogging, Writing, Data Encoding) Some of my recent projects (updated regularly) 1. (recently migrated) - a redesign project for an architectural firm. Their old site is found here ( This is mobile responsive (check it out). 2. - a theme customization for a physical fitness trainer. His old theme is already gone. We had to replace it since his previous developer did a messy coding. 3. Etc etc etc. You can find them all here:

Associated with: SND Human Resources Agency, MediaSME Global Services Agency Agency

71% Job Success
$11.00 /hr
2,169 hours

Danilo Jr Guzon

Danilo Jr Guzon Agency Contractor

Customer Service Representative | Forum Moderator

Philippines - Tests: 7

My nine solid years of experience in working in the field of customer service and sales, is what I can offer here at Odesk. I have handled almost all sorts of account available here in the Philippines. I have worked for Sprint, HSBC, DELL,, M2 Telecom (Australian account) and even handled a seasonal job for My most recent contract here at Upwork is Project Management, wherein my responsibility is to understand and collaborate in building structured marketing strategies for a company, as well as build day to day reports based on the network's trend. This job also includes forum observation within a specific online-community related to the company. It entails detecting account trolls and fake user that defame the good reputation of the company. I have learned a lot of things but I can always wrap it up into one ultimate learning; you never close a sale, you open a relationship. This has been my mantra and has been the core of my work ethic.

Groups: Pro Customer Service

Associated with: POWER HOUSE, 1 Synergy Manila

100% Job Success
$13.33 /hr
5,090 hours

Cindy Galope

Cindy Galope

Customer Support Specialist

Philippines - Tests: 3

I have different skills and qualities like honesty, integrity, time management, and devotion toward work. It will aid me to bring my company along the path of success. I have undergone various situations so I know how to work in different circumstances.I know how to clarify the doubts of my client.I can understand their requirements. I can work in any condition. My experience guides me in such situations.

$3.33 /hr
0 hours