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Account Management Job Cost Overview

Typical total cost of Upwork Account Management projects based on completed and fixed-price jobs.

Upwork Account Management Jobs Completed Quarterly

On average, 50 Account Management projects are completed every quarter on Upwork.

50

Time to Complete Upwork Account Management Jobs

Time needed to complete a Account Management project on Upwork.

Average Account Management Freelancer Feedback Score

Account Management Upwork freelancers typically receive a client rating of 4.52.

4.52
Last updated: August 1, 2015

Popular Account Management Searches

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  1. Eloisa S.

    Eloisa S. Agency Contractor

    Team Leader | Customer Service | Quality Analyst | Data Entry Expert

    Philippines - Tests: 9

    Having over 8 years of experience with managing people and projects related to research, online marketing, and sales, I am seeking positions that require the following skills: - Team management; - Project management; - Quality Assurance and Analysis; - Sales; - Telemarketing; - Customer Service/Relations management; - Email Response handling - Business and Process development; - Technical, Research, and Article writing. I offer integrity, professionalism, and exceptional attention to detail. I take pride in the quality of my work and ensure that my output contributes to the growth and success of the business or organization I'm working with. I am proud to be part of Systemcore Business Solutions. For more information, please visit our website at http://bposervices.asia/

    Associated with: Systemcore Business Solutions

    $8.50 /hr
    4,947 hours
    5.00
  2. Debbie A.

    Debbie A.

    Account Management, Order Processing, Sales/Marketing, Administration

    Philippines - Tests: 5

    I have over nine years experience in account management, order processing, sales/marketing in an export/manufacturing firm in Cebu, Philippines. Thus I am primarily looking for jobs that are into these field however, with my experience, I am also confident that I will be able to deliver other job positions that I will be applying.

    $4.44 /hr
    4,578 hours
    4.30
  3. Dawn E.

    Dawn E.

    Virtual Assistant that can do it all

    United States - Portfolio: 1

    I have over 15 years experience as an administrative assistant assisting not only sales managers and executive assistants but also CEO's of companies. Let me handle your day to day "busy" work so you can do what you do best. I handle data entry, research, converting formats, business to business prospecting and more. I am efficient in word, excel, adobe, Facebook, Twitter, Linkedn, email, internet research, etc. I am also available for face to face meetings via Skype. Please contact me for skype name if you are interested in learning more about my skills.

    $16.00 /hr
    1,505 hours
    4.96
  4. Carrie Cathey

    Carrie Cathey

    Internet Branding Specialist

    United States

    A combined five years of experience working as an online branding manager, content curator and social media specialist to strengthen companies online presence by creating, editing and developing blogs, articles and newsletters through skills I have developed through my professional and educational experience (MBA, BA in Communication and certifications). Other areas of concentration include: rebranding individuals/ companies; pitching articles/content to syndicated networks and publicists; creating taglines; promoting individuals/companies on radio shows & podcasts.

    $26.00 /hr
    1,040 hours
    4.98
  5. Kenneth Aguilar Flores

    Kenneth Aguilar Flores

    Virtual Assistant and Customer Support rep

    Nicaragua - Tests: 12 - Portfolio: 2

    Eager to apply my experience as an award winning Supervisor, outstanding customer service representative and engaging team leader with 6000+ hrs of telephone experience managing inbound an/or outbound call. Highly motivated and professional committed to achieve highest possible client satisfaction. EXPERIENCE COACH/SUPERVISOR, SITEL NICARAGUA JUNE 2013 – FEBRUARY 2014 Responsibilities -Create an action plan that will help representatives to achieve monthly goals and metrics. -Communicate and recognize representatives for their daily performance and metric achievements. -Observe, Track, Analize and Follow up on Team Performance. -Supervise, manage and train newcoming and tenure representatives on how to provide great Customer Experience, Call handling skills, Service Level, Schedule Adherence, First Time Resolution, Average Handling Time, Attendance, Policies and Procedures. -Create skill and knowledge enhancement plans to sharpen team members skills and knowledge. -Weekly call auditing for Quality Assurance. Achievements -Top 5 Coach 3 times with an average of 85%. -Successfully implemented remediation plan to improve Overall Team Performance from 65% to 80% in October. -Average Team Customer Satisfaction rating of 80% in 6 months. CUSTOMER SERVICE, CHAT AND TELESALES REPRESENTATIVE, SITEL NICARAGUA JUNE 2010 – JUNE 2013 Responsibilities -Provide first point of contact for credit card customers with general inquiries, credit card payments, refunds, personal information updates, fraud assistance, disputes, balance transfers, online service and escalated calls. -Offer credit card benefits such as credit card insurance and free credit scores to customers. -Offer credit card balance transfers. -Escalations support representative. Achievements -Overall Customer satisfaction rating 90%. -Praised for outstanding customer service by management. SKILLS SUMMARY · Telephone skills · Customer support · Account management · Microsoft Office 2010 · Workforce management · Over the telephone sales · Sales and marketing CERTIFICATIONS 2013 HUMAN RESOURCES CERTIFICATION Coach course, Sitel Managua. 2013 MANAGING TEAM METRICS. Coach course, Sitel Managua. 2013 ACTION PLANING. Coach course, Sitel Managua. 2013 MOTIVATING A WINNING SALES TEAM. Coach course, Sitel Managua. Over the past 4 years I have worked in the call center industry, I have experience working for a major U.S. Credit Card Company in Customer Service, Chat, Telesales and Escalations. I also have experience supervising and managing a 16 people Team performance. All of this experience gave me great communication and call handling skills. I'm a very communicative person with my clients and superiors, a good practice I'd like to apply if I get hired for your services. I have a very large knowledge of computer programs and Microsoft Office and SEO. My native language is Spanish and my English level is fluent in both verbal and written however, since I'm not a native English speaker I do have a little accent. I'm able to perform well under pressure and I have very good time management skills, more importantly I'm a very hardworking person willing to give the best work ethic in any position that I'm assigned to. I am responsible, organized and a great team-player, proactive and willing to learn new opportunities and skills to get the job done.

    $5.56 /hr
    1,219 hours
    4.25
  6. Maricelle E.

    Maricelle E.

    Account Manager, Business Development Manager, Sales and CSR Manager

    Philippines - Portfolio: 1

    I have over 8 years of experience in the BPO Industry. 6 years of supervisory experience. 1 year managing Revenue Generation for the Account. Experienced in acquiring and managing new campaigns. I was also part of the teams that pioneered HP, Vonage, Intuit and EA Games in the Philippines. My area of expertise includes needs analysis, management competencies, performance management, Leadership/developing of others, Sales, technical support and Customer Service. I am seeking for a career that will best suit my capabilities and where I will gain knowledge.

    $5.56 /hr
    3,003 hours
    4.16
  7. Letty Matubang

    Letty Matubang

    Bookkeeper/Data Entry & Web Researcher

    Philippines - Tests: 5 - Portfolio: 4

    Reliability, diligentness and solid work experienced were my gain credentials and values throughout my career for more than 8 years. My previous employer had seen my dedication in work through my quality of output with speed and accuracy. I'm time conscious and resourceful to make any assignments done in a given time. Since the world keeps changing how they view employment, I am also adapting to it and earnestly building a good career on online like Odesk/Upwork I am also a net savvy and well versed in MS office applications which I believe can be useful in working with my client's given job. Additionally, I am very open for new learning as I take it as a rear opportunity to become a better professional freelancer. I see hard work, patience and initiative as a good virtues which I put into practice at all times whenever possible. Hope you give me a chance to prove my credibility in handling assignments you may entrust on me online. Hire me soon.

    $3.33 /hr
    1,398 hours
    4.41
  8. Jennifer Brawner

    Jennifer Brawner

    Brawner

    United States - Tests: 3

    My Experience Virtual Assistant worked with Carpet & Home Service Company 2 years and 9 months – Incoming & Outgoing calls, Email Manager, Scheduling Manager- GenBooks, Craigslist, CRM, Staff Manager, Sales (quotes, bids and pricing) and customer issues/complaints manager. • Exceptional experience and record of selling (15+ years) professional business services (B2B) • Proven skills in business development and capability to navigate the corporate politics to reach the ultimate decision maker to drive sale opportunities. • A background including all sales functions in numerous industries. • Experience with cold calling, qualifying leads and closing sales. • Proven ability to communicate effectively via phone, email and presentations. • Experience with Microsoft Outlook, Word, Excel, Salesforce.com, CRM, Teamviewer, Social Media, Social Network, GoToMeeting, Skype or similar sales and numerous other software/app. programs. • Experience with teaching and learning management systems, online training, elearning, managing schedules and calendars. Education • Bachelor degree in Business Management • Qualifications, certification or training in sales, marketing, telemarketing, outside sales. • Proven sales track record with awards and recognition

    $16.67 /hr
    2,100 hours
    5.00
  9. Mary Abigail Luna

    Mary Abigail Luna

    Operations & Project Manager / Client Budget Manager / Office Manager

    Philippines - Tests: 11 - Portfolio: 10

    I started my career in a Business Process Outsourcing (call center) company, working B2B Collections for a top USA-based company. Telephone and email where the mediums used for collections. My duties as a collector included daily reporting, skip tracing, account reconciliation and account monitoring on top of collections. Systems included a CRM and a web-pased payment processing system. While there, I trained for a Professional Accounts Collection Course run by T.R.Paulsen and Associates and was certified in 2010. I stayed on with the company until June of 2012. Some of my notable skills are the ability to work either independently or in a team environment, average typing speed of 62 wpm with 97% accuracy, knowledge in skip tracing techniques, customer-centricity and an excellent handle on the English language; to name a few.

    $20.00 /hr
    977 hours
    4.42