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Account Management Job Cost Overview

Typical total cost of Upwork Account Management projects based on completed and fixed-price jobs.

Upwork Account Management Jobs Completed Quarterly

On average, 21 Account Management projects are completed every quarter on Upwork.


Time to Complete Upwork Account Management Jobs

Time needed to complete a Account Management project on Upwork.

Average Account Management Freelancer Feedback Score

Account Management Upwork freelancers typically receive a client rating of 4.58.

Last updated: October 1, 2015

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Eloisa S.

Eloisa S. Agency Contractor

Team Leader | Customer Service | Quality Analyst | Data Entry Expert

Philippines - Tests: 9

Having over 8 years of experience with managing people and projects related to research, online marketing, and sales, I am seeking positions that require the following skills: - Team management; - Project management; - Quality Assurance and Analysis; - Sales; - Telemarketing; - Customer Service/Relations management; - Email Response handling - Business and Process development; - Technical, Research, and Article writing. I offer integrity, professionalism, and exceptional attention to detail. I take pride in the quality of my work and ensure that my output contributes to the growth and success of the business or organization I'm working with. I am proud to be part of Systemcore Business Solutions. For more information, please visit our website at

Associated with: Systemcore Business Solutions

91% Job Success
$8.50 /hr
4,947 hours

Silviu  iustinian M.

Silviu iustinian M.

Account Manager/Customer Support

Romania - Tests: 16

Writing requirements both functional and quality requirements, software requirements specifications.Worked on projects for DFS (german air traffic control), Deutsche Bahn, EADS. Customer support for both hard- and software. Account and Sales Manager for international companies. Management and business consulting.

100% Job Success
$20.00 /hr
11,449 hours

Debbie A.

Debbie A.

Account Management, Order Processing, Sales/Marketing, Administration

Philippines - Tests: 5

I have over nine years experience in account management, order processing, sales/marketing in an export/manufacturing firm in Cebu, Philippines. Thus I am primarily looking for jobs that are into these field however, with my experience, I am also confident that I will be able to deliver other job positions that I will be applying.

100% Job Success
$4.44 /hr
4,732 hours

arlene santiago

arlene santiago

Customer Service, Sales, Telemarketing , Project Management

Philippines - Tests: 6

I seek to work in an environment, wherein I can make use of my professional skills, for the growth of the organization. The years of experience, which I have spent in gaining practical knowledge in the field of customer service, sales and marketing can also prove to be of great advantage to the company. Apart from this, my interpersonal skills can prove to play a big role in the growth of your organization. Exceed expectations and provide the best service with the skills that fit every buyer's requirement for a job well done. I am confident I can assist you on the ff: - Sales - customer service (phone, email, chat) - telemarketing ( lead generation, appointment setting, survey) - data entry, data mining, web research - account management, business development - General Audio/video transcription

100% Job Success
$17.00 /hr
5,616 hours

Maricelle E.

Maricelle E.

Account Manager, Business Development Manager, Sales and CSR Manager

Philippines - Portfolio: 1

I have over 8 years of experience in the BPO Industry. 6 years of supervisory experience. 1 year managing Revenue Generation for the Account. Experienced in acquiring and managing new campaigns. I was also part of the teams that pioneered HP, Vonage, Intuit and EA Games in the Philippines. My area of expertise includes needs analysis, management competencies, performance management, Leadership/developing of others, Sales, technical support and Customer Service. I am seeking for a career that will best suit my capabilities and where I will gain knowledge.

100% Job Success
$5.56 /hr
3,206 hours

Kenneth Aguilar Flores

Kenneth Aguilar Flores

Virtual Assistant and Customer Support rep

Nicaragua - Tests: 12 - Portfolio: 2

Eager to apply my experience as an award winning Supervisor, outstanding customer service representative and engaging team leader with 6000+ hrs of telephone experience managing inbound an/or outbound call. Highly motivated and professional committed to achieve highest possible client satisfaction. EXPERIENCE COACH/SUPERVISOR, SITEL NICARAGUA JUNE 2013 – FEBRUARY 2014 Responsibilities -Create an action plan that will help representatives to achieve monthly goals and metrics. -Communicate and recognize representatives for their daily performance and metric achievements. -Observe, Track, Analize and Follow up on Team Performance. -Supervise, manage and train newcoming and tenure representatives on how to provide great Customer Experience, Call handling skills, Service Level, Schedule Adherence, First Time Resolution, Average Handling Time, Attendance, Policies and Procedures. -Create skill and knowledge enhancement plans to sharpen team members skills and knowledge. -Weekly call auditing for Quality Assurance. Achievements -Top 5 Coach 3 times with an average of 85%. -Successfully implemented remediation plan to improve Overall Team Performance from 65% to 80% in October. -Average Team Customer Satisfaction rating of 80% in 6 months. CUSTOMER SERVICE, CHAT AND TELESALES REPRESENTATIVE, SITEL NICARAGUA JUNE 2010 – JUNE 2013 Responsibilities -Provide first point of contact for credit card customers with general inquiries, credit card payments, refunds, personal information updates, fraud assistance, disputes, balance transfers, online service and escalated calls. -Offer credit card benefits such as credit card insurance and free credit scores to customers. -Offer credit card balance transfers. -Escalations support representative. Achievements -Overall Customer satisfaction rating 90%. -Praised for outstanding customer service by management. SKILLS SUMMARY · Telephone skills · Customer support · Account management · Microsoft Office 2010 · Workforce management · Over the telephone sales · Sales and marketing CERTIFICATIONS 2013 HUMAN RESOURCES CERTIFICATION Coach course, Sitel Managua. 2013 MANAGING TEAM METRICS. Coach course, Sitel Managua. 2013 ACTION PLANING. Coach course, Sitel Managua. 2013 MOTIVATING A WINNING SALES TEAM. Coach course, Sitel Managua. Over the past 4 years I have worked in the call center industry, I have experience working for a major U.S. Credit Card Company in Customer Service, Chat, Telesales and Escalations. I also have experience supervising and managing a 16 people Team performance. All of this experience gave me great communication and call handling skills. I'm a very communicative person with my clients and superiors, a good practice I'd like to apply if I get hired for your services. I have a very large knowledge of computer programs and Microsoft Office and SEO. My native language is Spanish and my English level is fluent in both verbal and written however, since I'm not a native English speaker I do have a little accent. I'm able to perform well under pressure and I have very good time management skills, more importantly I'm a very hardworking person willing to give the best work ethic in any position that I'm assigned to. I am responsible, organized and a great team-player, proactive and willing to learn new opportunities and skills to get the job done.

86% Job Success
$5.56 /hr
1,219 hours

Judy ann E.

Judy ann E.

VA expert in WordPress, WooCommerce, Moodle and SMM

Philippines - Tests: 3 - Portfolio: 7

With over 7 years of professional experience as an Office Manager/Client Manager/Project Manager/Operations Manager. Expert in Lead Generation, Marketing and Website Content, Social Media Marketing strategies, Email and Client Handling, Phone Support, Data Entry, Bookkeeping, QA, and sort. Expert in WordPress, WooCommerce and Moodle. I am smart, very flexible, reliable, extremely organized, attentive to details, easy to work with, fast learner, and can work with very minimal supervision. I have excellent leadership skills, management skills, customer service skills and people skills as well. I'm expert in the usage of Buffer, EverNote, MailChimp, Trello, Wedoist, Dropbox, GoToMyPc, Quickbook, HootSuite, FeedLy, Dashlane, and a lot more. I'm definitely going to be a great asset in your business. Specialties Administrative - Data Entry - Virtual Assistance - Web Research - Expense Reports, Timesheets, Invoices, etc. - Document Management - Transcription (Medical and Podcast) - Article Writing Sales and Marketing - Brochure/Flyer content writing - Lead Generation - Email Marketing and Strategies - Email Support - Designs (CANVA) Web Development - Moodle - WordPress/WooCommerce - Website Content such as Navigation content, Taglines and Forms - Downloadable forms (Fillable PDF) - Website QA (IE, Safari, Opera, Chrome, Firefox Browsers) Project Management Tools - Wedoist - Trello - Asana - AllThings Social Media Management - Buffer - TweetAdder - Feedly - SoundCloud - Swayy - Followerwonk - Moz Tools - Unfollowers

98% Job Success
$10.00 /hr
2,030 hours

Mik C.

Mik C.

Project Manager | Technical Recruiter

Philippines - Tests: 2 - Portfolio: 14

Seasoned Online Contractor / Project Manager Veteran / PLUS a Perfect Match for Clients with Bleeding Edge Ideas. My clients and associates view me as a consummate professional in Project Management, Business Strategy Implementation aligned with Marketing, Sales, Customer Support and Administration. As a seasoned freelancer, I live with a mind set and reality that I have the capacity to provide the same quality of results as to somebody onshore working side by side on your project. In most cases, even better and minus the employee benefits coverage and drama. It just so happens that I live in a country where cost of living is more affordable than it is to yours. Keeping on top of projects and making sure all parts get to the finish line at the same time is one thing I do best. The ability to juggle projects and never missing a deadline didn’t just develop through my professional experience. It was adapt or die trying. I’ve learned to budget my time and my assets, and most importantly, I’ve learned to be flexible and to get things done If my mindset resonates with yours and my competency meets your requirements -- Reach out and let's explore the options how best I can contribute more to your success!

86% Job Success
$33.33 /hr
1,626 hours